How to Install Webcam Drivers

October 10, 2008 by
Filed under: Device Drivers 

When you buy a web camera, all the associated webcam drivers should be on the installation disk that came with your webcam. And whatever operating system you are using – Windows 95, Windows 98, Windows XP, Windows Vista, or Windows 7 – your installation disk should contain the related drivers.

Your webcam most likely will have a USB connection cord. You must first install the webcam drivers, before plugging in your new webcam. Insert the installation CD into your CD-ROM drive. The setup screen should automatically appear. If your operating system did not pick up the auto run feature, you may load the setup yourself. You can follow these simple steps to get to your webcam drivers setup.

• Click Start.
• Click Run.
• Click Browse.
• Choose your CD-ROM drive from the drop down box.
• Highlight the SETUP.EXE or INSTALL.EXE.
• Click Open.

You should now have the setup screen showing. The steps are simple and the on screen prompts will walk you through loading your webcam drivers. Once all your webcam drivers have been loaded successfully, you will be prompted to restart your system. After you have rebooted and are back into Windows, you will be asked to plug in your webcam. All your webcam drivers should be loaded and your webcam working properly!

Webcam Drivers for Wrong Windows Version

In case you do not have the right driver for your Windows version, for example you have no Windows 7 driver for your webcam, you can always try using a driver for a previous Windows version. Windows Vista drivers often work as is in Windows 7, but even Windows XP webcam drivers can sometimes be used in Vista or even Windows 7. If running the installer does not work the first time, try running the installer as an adminstrator or run it in XP compatibility mode (both by right-clicking the installer file).

Missing Webcam Drivers Installation Disk?

If you have purchased a webcam without an installation disk (or lost the disk), you will need to find the necessary webcam drivers yourself. You can go to the manufacturer’s web site and usually find the webcam drivers. If the manufacturer does not have the webcam drivers you are looking for, search the net. You can search with the major search engines to locate the webcam driver’s specific to your operating system. You can also seek out forums or blog posts that may relate to your webcam (links to your webcam drivers may be found here).

The same is true if you have a netbook without a CD/DVD drive. It would be possible to use a USB stick to transfer the webcam driver files, but the common solution in that case is also to simply download the drivers from the manufacturer’s website through the Internet.

Why You Need to Update Your Webcam Drivers

True, the required drivers are on the installation disk of your webcam when you bought it but guess what? These drivers may not be the latest drivers at all.

You see, that installation disk was compiled when the webcam was produced. Now, consider warehouse time, delivery time to stores, time on the shelf, and others, and many months – even years – may have passed. Since then, the webcam maker may have released several updated versions of the driver already.

In addition, if you install new software or change to a new operating system, the webcam drivers may need updates to suit these changes.

You can find updated webcam drivers on the manufacturer’s site. You can also find the webcam drivers online via forums and driver-related blogs. You can also use a third-party tool such as DriverFinder, which can scan your PC for webcam drivers and check if you need updated ones.

Once your webcam is working again, have some fun with your instant messenger friends and record each others webcam chat with EatCam.

If you want to make your own movies with your webcam, have a look at our article on recording video with your webcam.

Installed the webcam drivers, but the webcam is still not working? Check out our article on troubleshooting webcam problems.



114 Comments on How to Install Webcam Drivers

  1. Julia Stovall on Sat, 11th Oct 2008 2:25 pm
  2. I am a senior citizen {72year old} with no computer training however I do have interest in everything that my children, grandchildren, great grandchildren do so computer is very important to me. I am a watercolor artist since retirement and rely on my photos to work. My computer has been worked on by a professional and since then I can;t unload my photos or remember exactly what I need to do to get back to business as usual with my pictures, Can you help? Julia Stovall

  3. Julia Stovall on Sat, 11th Oct 2008 2:28 pm
  4. P.S. to compound a bad situation I can not get fast speed service so I am stuck with dialup and since the last repair it is much slower than it was before thr work was done.

  5. divyesh patel on Wed, 12th Nov 2008 4:56 am
  6. i have a webcam & i missed my webcam driver so plz help me…./
    how to search my webcam driver online automatic..
    install automatic………

  7. Kyle on Wed, 12th Nov 2008 10:56 am
  8. @divyesh – We recommend you use Driver Detective (see link in the article) to automatically find and install device drivers. If a driver for your webcam is available it should find it.


  9. Ahamed on Sun, 16th Nov 2008 8:52 pm
  10. I have a web cam and when i was installing the web cam drivers, it showed “Device not found” and the installation got cancelled eventhough i plugged in the device. I dont know the reason. plz tell me the reason.

  11. dylan on Sat, 21st Feb 2009 4:10 am
  12. I bought a web cam (Genius) Eye 311Q. The installation disk does not cover Vista. So I downloaded it frm the website. During installation, it noted that the installation failed due to insufficient memory.

    I am using a Compaq Intel Duo Core Notebook (1.6GHz) with 2GB RAM. No graphics card.

    I tried reinstalling it but I get the same response.

    What should I do?


  13. Kyle on Sat, 21st Feb 2009 8:57 am
  14. @Ahamed – There are a few possibilities.
    Check that you have the right drivers for your Windows version. Also make sure to tyr plugging the webcam directly into a USB port on your computer, without any USB hub.
    Which version of Windows are you using?


  15. Kyle on Sat, 21st Feb 2009 9:14 am
  16. @Dylan – No graphics card? That can’t be right.

    Anyhow, the amount of memory can not be the problem. Try checking the Device Manager and see if you have any device conflicts (yellow explanation marks, or devices in the ‘Other’ or ‘Unknown’ category. If so, try uninstalling those first.
    Most of the times, such issues are caused by the drivers, so if possible see if you can find other Vista drivers for the Eye 311Q (a different version), to make sure it is not the driver you downloaded.
    Did you try installing with and without the actual webcam plugged?


  17. denise wilson on Sun, 8th Mar 2009 7:01 pm
  18. i hooked up my cam but it wont show on the screen, I cant find any thing in the toolbox that says start it. can you help me out with this please

  19. Kyle on Sun, 8th Mar 2009 10:23 pm
  20. @Denise – You need to use a program that supports webcam use. Did you try a chat program? Or maybe a program came with the CD with your webcam.
    Also have a look at “splitcam”, which can help use yous webcam as well.


  21. mark on Sat, 14th Mar 2009 8:10 am
  22. Kyle Im trying to load a webcam onto a hp compaq d530 with xp and the sp3 onboard, I keep getting the message saying this version of windows is uncompatable with your webcam, Ive searched other sites for answers, re: turning off the firewall in xp, and disabling the avg anti virus,,, and I still cant win,, I even went to the hp site and downloaded a webcam driver, surely it cant be that hard, what am I doing wrong? the webcam is a kodak dvc325, has its own software disc, and the xp windows wont except it. ,,,,,, plz help bro

  23. Kyle on Sun, 15th Mar 2009 4:10 pm
  24. @Mark – The webcam incompatibility error could be a problem with a corrupt Windows version. Have you tried running “sfc /scannow” from the command prompt? (make sure there is a space after “sfc”, and run the command as an administrator).

    You are getting the error when you try to install the software or when you plug the device? Try clearing any old files/drivers related to the webcam first, and then install the software that came with it, before even plugging the device.


  25. sasha on Tue, 24th Mar 2009 12:06 am
  26. i need help :(
    i have a webcam and its D-Link
    the thing is it doesnt have a serial number on it, and i dont have the installation disc
    please help…

  27. Kyle on Tue, 24th Mar 2009 9:24 am
  28. @Sasha – You can find the model number by browsing the D-Link internet camera products at:

    And then use their support page to enter the model number and download the driver:


  29. fifi on Thu, 26th Mar 2009 7:36 pm
  30. Hi Kyle.
    i have a webcam that i got off a friend and all it came in was a cardboard box, it has no installation disk and even anything to help to get it to work.

    all i know is that its a BALLCAM and it has a Cat No.26E109. so im kinda stuck

    it also has loads of wires, i know it works as i have had it connected up to my TV before, it just wont work on my computer :(

    please can you help me to get it to work on my computer?

  31. Kyle on Fri, 27th Mar 2009 12:29 pm
  32. @FiFi – The only ballcam I am familiar with is the MicroEyes DVR BallCam. The easiest way to use it with a computer would be to use the micro SD card and insert that into the computer. You would need a micro SD card adapter for that.

    If the USB port can be used I do not know, I have not seen any Windows drivers for it.

    You can of course also use a TV card in your computer and connect the TV out on the ballcam to your TV input on the TV card. With a program like MediaPortal you can then simply record it from the ballcam.

    Hope this helps.


  33. hannah on Sun, 12th Apr 2009 7:37 pm
  34. i have a Compaq laptop and my webcam is built in, and it says that the webcam device cannot be found. i have gone to the device manager, but it does not say that i have a webcam. what should i do?

  35. Anna on Mon, 13th Apr 2009 9:34 am
  36. I had a Cd of the webcam and i have lost it .. and i am using phillips webcam..and whenever i connect it .. they say uSB device not recongnize .. and before .. when i had te Cd. .they still said the same ..HeLp!!!

  37. Kyle on Mon, 13th Apr 2009 9:46 am
  38. @hannah – If the webcam device is not recognized, you should at least see an device listed in the “unknown devices” or “other devices” category in the Device Manager. The next thing would be to update the drivers for the webcam to make sure Windows can detect and recognize the webcam.
    If you have anything webcam related installed, uninstall it and then reinstall the drivers.
    Another possibility is that you need to update your system drivers. Best go to the Compaq website and update all the system drivers to ensure all devices are supported.

    @Anna – Make sure to connect the webcam directly to the PC, not through a USB hub, that can cause problems. Further you really need to install the correct drivers for the webcam. You can check the Philips support website ( ) or use a driver update tool.


  39. Jess on Thu, 16th Apr 2009 9:14 pm
  40. I have a Toshiba Satellite A215-S4757. My webcam has not been turning on when I start Skype or any other video chat. I found on another board that I should uninstall the driver and then reinstall, but when I try to reinstall it comes up with an error message. Please Help!

  41. Kyle on Fri, 17th Apr 2009 12:34 am
  42. @Jess – Reinstalling the drivers can indeed help. But what is the error message you get when you try to install the webcam drivers again?


  43. Jess on Fri, 17th Apr 2009 2:05 am
  44. “The driver installation file for this device in missing a necessary entry. This may cause the INF was written for Windows 95 or later. Contact your hardware vendor.”

    also in the device status space under the unknown device’s properties it says
    “The drivers for this device are not installed. (Code 28)

    The installation failed because a function driver was not specified for this device instance.

    To reinstall the drivers for this device, click Reinstall Driver.”

  45. Kyle on Fri, 17th Apr 2009 3:03 pm
  46. @Jess – It looks like you do not have the right driver for it, or the driver file is corrupt.
    I suggest you check the Toshiba support website and download the drivers for your laptop. Here is a direct link to your laptop model.

    If you use those drivers, everything should work fine.


  47. Judie on Fri, 8th May 2009 2:35 pm
  48. I am totally new to webcam use.I just got one for Mother’s Day. I know you put the discs in 1st before you hook up the camera etc. I Put the disc in, & it never did show anything on the screen. I have a LOGITECH WEBCAM, & my disc is: Quick Cam V11.8. I thought it would come up immediately, but it didn’t, & I left in in awhile.Your input would be of great help to a new Webcam beginner.. Also does it matter where you plug the camera in, in the back, or any empty port fine??Thanks, Judie

  49. Kyle on Fri, 8th May 2009 4:52 pm
  50. @Judie – Nice gift!
    Anyway, the CD-drive in your PC is probably not configured to autoplay the disc.
    Just insert the Quickcam disc, open “My Computer” and browse to the CD drive. There is a “setup.exe” file on the disc that you should double-click (or click and press Enter). That will start the setup process.
    During the installation you will be asked to insert the webcam. You can plug it in any free USB port.


  51. jet on Mon, 11th May 2009 2:04 am
  52. hi kyle!! i bougth a webcam with the driver,, but then upon installing it, a text box appears, and it says that “my operating system might malfunction if i will continue installing!!” and a day after i installed my webcam, i can not longer run some of my lan games, can you help me with this? sorry for my english!!

  53. Kyle on Mon, 11th May 2009 10:55 am
  54. @jet – The text box probably indicated that the driver was not signed, which means it is not certified by Microsoft. Not all vendors have their drivers certified, which does not mean the drivers are bad though.
    In your case it seems odd to have a webcam driver conflict with the local area network. Have you tried reinstalling the games?
    You can also check the Windows Device manager to see if their is a conflict between the webcam and another device.
    Removing the webcam and unisntalling the driver is the quickest way to see if the wbecam (or driver) is causing the problems with your games of course.


  55. Puneet on Fri, 26th Jun 2009 2:04 am
  56. Hi Kyle,

    My issue is with the laptop i think. I have an official Laptop and on that i have some restrictions like group policies are disabled, Mcafee firewall is turned on etc. Also some of the USP ports are disabled but i managed to open the storage device from registry and i can access my external hard drives now. But the problem is whenever i try to install any web cam it is unable to load the driver. Also one of my frnds Philips web cam work fine. Any other brand (rocket fish, logitech quickcam communicate MP) does not loads or installs the driver. Please help me out with as i need to see my family back home.

    Thanks a Ton

  57. Kyle on Fri, 26th Jun 2009 1:08 pm
  58. @Puneet – If you have restrictions on your laptop, that probably also means that you do not have admin rights. As a result many drivers may not install properly. The fact that the Philips webcam works fine could simply be that it is supported directly by your Windows version and does not need a driver installed.

    The only real option is to get it installed by the system admin who controls the administrator account I fear…


  59. scigirl on Sun, 28th Jun 2009 5:13 pm
  60. Hi, I have a Dell Dimension 4600 desktop running Windows XP Professional, Service Pack 2 (I had SP3 installed, but went back to SP2). I used to have a Logitech Quickcam, but it was horrible in low light, so I decided to get a new cam. I was given a Creative webcam, but I thought it was broken, as I could not get the computer to install the software for it — the “found new hardware” wizard would always pop up when I plugged the new camera in, but I could never seem to install the drivers and get the computer to recognize that there was a webcam plugged in. I thought this was a flaw with the webcam, but I have now tried a Rocketfish cam and now I have an HP Premium Autofocus Webcam and I’ve had the exact same problem with both. It is infuriating. I have uninstalled and reinstalled the software, made sure there’s no old software from the old webcams installed, gone back to SP2, cleaned up my registry, and am out of ideas. This is SO frustrating!!! The cameras work on my ancient Dell laptop running Windows XP SP2, so I don’t understand what the problem is with the desktop! I am using the USB ports in the back of the computer. Like I said, when I plug in, the computer knows I’ve plugged it in, it just won’t install the software correctly (it also keeps telling me the driver for Magic-i 3, which it comes with, is not installed, too). ARGH! Help!

  61. Kyle on Sun, 28th Jun 2009 7:46 pm
  62. @scigirl – Do other USb devices work without problems on the USB ports?

    One thing to try is to uninstall the “USB Root Hub” devices in the Device Manager. Upon restart Windows will reinstall them, which should fix any issues with the USB port configuration.
    SP3 should not be a problem with the USB webcam, I am running a Windows XP laptop with SP3 as well. Both the internal webcam as an external Logitech webcam work with that.


  63. Colgo on Sun, 12th Jul 2009 7:25 pm
  64. Kyle thx u for ur so good advice can u tell me how did u teach hole these things i wana become a computer fixing man ive tried 2 teach allot things but they are just 2 many ive learned allot about errors beacause my computer get error each day or week ive learned allot of them lol …….!!!!

  65. Colgo on Sun, 12th Jul 2009 7:25 pm
  66. I mean did u read a book or somthing like that or u just teached them !

  67. Kyle on Mon, 13th Jul 2009 3:13 pm
  68. @Colgo – Actually most of my knowledge is also based on personal experience with computers, I got started with them before the first PC was even available! And of course a lot of books, hardware, software, operating systems, programming, anything I could get my hands on ;)


  69. Marty on Thu, 13th Aug 2009 5:40 pm
  70. I just bought a Microsoft life cam vx-5000, about 3 weeks ago. I can install the software and have updated it to the most current version as of 3 weeks ago, with no problems. XP pro finds and installs the web cam, i can find it in my drives, and see myself, so i know its working.
    I have 3 problems thought,
    1) It puts two icons on my desk top one is called lifecam and the other one is, live windows messenger (i think this what they are labeled, or pretty close to it ). If I click on the life cam icon it tells me that i don’t have a camera hooked up. If i click on the, live windows mess. I can connect and do a cam feed with someone else.
    2) I have no audio using the windows live

    3) I have no microphone using the windows live, my guess is that, 2 and 3 are related. This is what i have done to fix it, go into the windows live messenger and set up the microphone and speakers, i get a wizard, I choose and set the speakers and microphone to the correct application, click next and a get another screen that tells me i do not have a camera hooked up. Even though I’m doing a video feed with someone else.
    Also when i set the speakers and microphone there is a test for the speakers, I press it and can hear the test music no problem. The microphone has a green scale that goes up and down when detecting noise, and when i speak it goes up and down.
    Since i can not access the lifecam software I can not use any of features like zoom, fix the color, etc. your help will be greatly appreciated.

  71. Amy on Fri, 14th Aug 2009 6:59 pm
  72. I just bought a quickcam web camera for my dell laptop and when i try to use it, nothing shows up. The program works and pops up when i click on it but no video feed shows. There is a message that says “device is already in use” I am not already using it and i don’t know how to make it work. can you help? thanks.

  73. Kyle on Sat, 15th Aug 2009 5:00 am
  74. @Marty – Please see my answer on your comment in How To Fix Webcam Problems.

    @Amy – The Logitech QuickCam software should show your webcam image without problems, otherwise the webcam won’t work in any other program.
    First I’d try uninstalling the QuickCam software and reinstalling it. Also check your device manager to see if the webcam is shown there and has no errors.
    Some webcam software has sharing settings that could cause the problem, but this should never be the case with the QuickCam software itself.

  75. rocker on Sat, 22nd Aug 2009 7:44 pm
  76. hi. i have got a webcam of tlink and i m using amcap software for using it. the first time i installed it my webcam worked well in xp.but now when ever i connect by webcam on usb port and start amcap – i says ” you have no video capture hardware”
    although i have connected my webcam. also the windows pop up of new hardware found and install drivers… comes up every time ??

    is there a fault with webcam or the software?

  77. rocker on Sat, 22nd Aug 2009 7:46 pm
  78. also the manufacturer does not provide vista compatible software for the webcam. so which software i should use ?

  79. Kyle on Sun, 23rd Aug 2009 5:42 am
  80. @rocker – So you are running Vista now or is the problem with XP?
    In the case of Vista, if there are no webcam drivers for the model, it will probably mean you cannot use it. I have an older Logitech webcam lying around that also does not have Vista drivers. I have even tried to change driver INF files to get it to work with drivers for other webcam models, but no luck so far.
    If it is with XP, try uninstalling the webcam, disconnect it, reinstall the drivers and then plug it again.

  81. rocker on Sun, 23rd Aug 2009 6:19 pm
  82. thanx. it worked in vista. the problem was that i installed amcap but did not update the drivers as u told in your article. i went to device manager and pressed “search online for drivers” in camera and then it started working. i would like to really thank you as i was having this problem for a month and now finally i can use my webcam!!!

  83. John Farley on Sun, 23rd Aug 2009 9:09 pm
  84. hello,

    I just bought the logitech QuickCam pro 9000. It works fine.
    The problem I am having is with the video image quality.

    When the logitech driver (it is up to date) is installed the the video image is noticably more grainy and pixelated than when I had the generic windows
    driver installed. Why is this? I do not inderstand.

    Obivuosly, I have had to sacrafice some functionality in the Logitech software.
    (which is a bummer) But I can adjust the webcame video image in Skype just fine.

    This is the first situation I have experienced where the MFG. driver is outperformed by Microsoft. Could have I missed something here? I have you heard anything like this before?



    OS: Windows XP Pro 32bit
    Motherboard: Asus Extreme 680sli
    Video: Nvidia GTX8800
    Chip: Intel duocore 2.66

  85. Kyle on Mon, 24th Aug 2009 3:28 am
  86. @rocker – Glad you got it working!

    @John Farley – This is a first for me, normally the video quality would be the same or better with the drivers from the webcam manufacturer, especially with Logitech.
    Have you checked the QuickCam software settings to see if anything was possible with the settings?
    Having said that, I also use a Logitech webcam and I never use the QuickCam software…. So even the Microsoft driver can be used without problems.

  87. keith on Mon, 14th Sep 2009 3:12 am
  88. I have a panwest leb web camera eca. I have tried all types of web sites and I am not sure what web cam I have because when I go on those sites they are showing other ones that I don’t have one and it is about 2-3 years old. Also I do not have a cd rom to install, but I installed a driver called AMCAP look 312p and shows a blank when I choose m web cam – look 312p. Please help me, please.

  89. Kyle on Mon, 14th Sep 2009 3:49 am
  90. @keith – Have you tried the LebecaWebCamDriver from RapidShare?

  91. keith on Mon, 14th Sep 2009 4:18 am
  92. thank you for the advice works, because there is a black screen that comes up, like I tried with my other web cam that is on my laptop and its not a great web cam, but the panwest leb web cam eca is good. My laptop web cam works sometimes i also tried a program like this which was called hyperam. When I try to take a picture by clicking on a thing on top of the panwest web cam it clicks, but this message came up – error 80070002: Cannot run preview graph and their should be a green little light that shound come on the web cam.

  93. Sarah on Sun, 11th Oct 2009 6:31 am
  94. I have a Creative WebCam Notebook Ultra VF0070 given to me from a friend. It came with an installation CD, but I have a Mini Mac and can’t seem to figure out what to do, as the CD does not give an installation window (it seems to work only on a PC). What can I do?

  95. Kyle on Sun, 11th Oct 2009 9:34 pm
  96. @Sarah – The best option is to get the webcam drivers for a Mac from the Creative support website. If they are not available, I am afraid it might not be possible to use it on a mac.

  97. Sarah on Mon, 12th Oct 2009 9:50 am
  98. I can’t seem to find the drivers- but I did download Macam, only to be given a “Status:No Camera Connected”. Any suggestion for how to use Macam?

  99. Kyle on Tue, 13th Oct 2009 9:51 pm
  100. @Sarah – Sorry, I am not too familiar with Mac OS X, and do not have a Mac to try this on.

  101. katelyn on Sat, 17th Oct 2009 7:20 am
  102. hi
    i got a webcam the other day an d i put in the disc with it it was all going well but it was taking a while to load so without thinking i put in the webcam with out it fully downloading, so now when im on messenger to do webcam it doesnt work i tried to download the disc again but it wont let me please help!

  103. theo on Sat, 17th Oct 2009 9:12 am
  104. I’m back, actually the cam stopped working that same day it started working again, but every single time I tried to post here the site would say “Opps, Duplicate post”, I tried posting for almost a week. Anyways…I noticed that HP does an update once a week checking for software and driver, etc. well after the last two the webcam was working and showed up in the Device Manager for about 2 mins and then just suddenly stopped working. I tried updating the drivers but it said they were already up to date. The weekly HP update just came up again, I assume the Cam will show up in the Device Manager and the Cam will probably work for 30 seconds, I was wondering what I could try doing, maybe un-installing the cam, although who knows if the recovery manger will work this time?

  105. Kyle on Sat, 17th Oct 2009 1:58 pm
  106. @katelyn – First thing to do is to uninstall the webcam driver software again.
    Check the Control Panel and use the Add/Remove programs option to uninstall any webcam program that was installed.
    Then use the Device Manager to uninstall the webcam device (should be listed under imaging devices).
    Unplug the webcam and then try installing the CD software again.

  107. Karen on Fri, 23rd Oct 2009 4:51 am
  108. Its still doesn’t detect my camera after i plug the camera. still saying “waiting for connection.” I’ve been downloading and installing a million times already.

  109. Kyle on Fri, 23rd Oct 2009 9:42 pm
  110. @Karen – What do you see in the Device Manager? Is there an “unkown” device listed?

  111. Shin™ on Sun, 8th Nov 2009 2:15 pm
  112. Hi there Mr. Kyle..
    Please hep me.. i dont know what to do now..
    lately i’am the one who only formating my computer..
    and then, this last month i cant reformat my computer.
    That’s mean there is someone who did it..
    but its not good.. i cant use my Webcam, then i think its no use now..
    then i buy a new webcam its really cant use and i have a instalation..
    but it really not work now..

    Please responce..
    i need your answer…

    thanks mr Kyle.. :)

  113. priscilla on Mon, 9th Nov 2009 9:42 am
  114. hi, i have the same problem . mine is aspire4315. i already install the software many times and uninstall it but still did not work still showed webcam not found..i also restart my laptop after installing but it stil the same. help needed very much…

  115. Andrea on Mon, 9th Nov 2009 4:00 pm
  116. Kyle, I’m interested in installing a webcam on my grandmother’s computer. Her computer was pieced together and consists of very old hardware. Is there anything I need to know about her machine prior to making the webcam purchase?

  117. Kyle on Tue, 10th Nov 2009 5:46 pm
  118. @Shin – You’ll need to provide a bit more specifics about your problem. If you plug and install the webcam, what happens?

    @priscilla – Does the webcam show up in the device manager at all under Other or Unknown devices? If so, than you need to check if you have the correct and latest driver. Are you using a CD or a downloaded driver?

    @Andrea – You should check if there is a USB port on it where you can plug the webcam. You can check for the USB port or check the Bios settings.
    Also check the version of Windows, because not all (newer) webcams have drivers for older Windows versions.

  119. yuwen on Sun, 15th Nov 2009 2:15 pm
  120. Hi Kyle. Currently im using compaq laptop with built in webcam. My question is can i use another webcam? If its posible to use a new one does it affects my built in webcam?

  121. BANI on Sun, 15th Nov 2009 6:58 pm
  122. hello
    i have a webcam but i dont have the disk to install it on my computer
    its a Look312P WEBCAM
    so i have no idea how can i install it on my computer can u pls help me out wid it
    thnk u so much

  123. Kyle on Mon, 16th Nov 2009 9:15 pm
  124. @yuwen – Yes you can use an additional webcam. I have done the same on my Acer Extensa laptop by adding a Logitech webcam on a USB port. Works fine.
    Just make sure you select the right video inpute source in the program you are using. If it does give a problem, simply disable the internal webcam in the device manager.

    @BANI – That’s a Genius webcam, right? Check out the Genius support website.

  125. suriboy on Thu, 3rd Dec 2009 2:04 am
  126. i have a problem with loading my webcam software got a diffirent cam and tried that gives me the same problem “error” fail to install and if i try to burn cd’s i would have the same problem as well dont know if these two problems are related is there anyway i can solve this problem and am using windows xp

  127. Kyle on Thu, 3rd Dec 2009 10:24 am
  128. @suriboy – What is your webcam brand and model?

  129. gaby on Thu, 17th Dec 2009 9:22 pm
  130. hi.
    i recently buyed a web cam whith a instalation cd,i installed it,but my web cam does’t work.I had opened device manager and on the USB 2.0 apears a yellow sign.i checked the device status and and it showes this message:”This device is not configured correctly. (Code 1)

    To reinstall the drivers for this device, click Reinstall Driver.” and when i click Reinstall Driver it starts to search someting,but when the instalation begins this message appers:”Please insert the Compact Disc labeled ‘Windows XP Professional Service Pack 2 CD’into your CD-ROM drive(D:) and then click OK.You can also click OK if you want files to be copied from an alternate location,such as a floppy disk or a network server.”I click OK and appears some Needed Files whith a message:”Some files on Windows XP Professional Service Pack 2 CD are needed.Insert Windows XP Professional Service Pack 2 CD into the drive selected below,and the click OK.”,but I can’t pass of this drive selected,it does’t accept any of my options.Please help me and sorry for the errors of language(i am from romania).

  131. gaby on Fri, 18th Dec 2009 4:36 pm
  132. it’s me again.Today i noticed that i don’t have video capture device.I tried to install the video capture device on the internet and this device is saved in my computer but i can’t open it.Why?Please give me a response fast.Thanks for your time…

  133. Kyle on Sat, 19th Dec 2009 12:29 am
  134. @gaby – What video capture device are you supposed to have and what have you downloaded and installed from the internet? Is it the file type, what is the file extension?

  135. gaby on Sat, 19th Dec 2009 2:10 pm
  136. I will try to explain:i installed the cd which he camed whith the web cam,but when i try to use the webcam appears me a message:”You have no video capture device”and I click ok ,so is not working.I searched to the Internet “download free video capture driver” and I downloaded WinAVI Video Capture 2.0,Video Capture Driver Split Cam 3.2.1, PC_CAMERA_DRIVE_E and driverupdater_nd but none of these programs could be installed.When I try to open them it says:”Invalid win32 application” or “The system cannot find the path specified” or simlpy is not opening without a error message and i can’t install any.
    Thanks for your response.

  137. Kyle on Sat, 19th Dec 2009 9:12 pm
  138. @gabi -Don’t install things too quickly unless you know it is matching your PC hardware and Windows version. Otherwise you might end up with a situation where even troubleshooting because nearly impossible.
    If you video capture device is missing, first identify the webcam (assuming you are referring to a webcam), find the driver for it and install only that. Once the webcam appears in the device manager without problems, then install additional software for video capturing (could be SplitCam, or Debut Video Capture, etc.).

  139. gaby on Sun, 20th Dec 2009 1:03 pm
  140. i know that….but is another problem:i cant find the video capture device for my webcam Rotech with Night vision….I installed Vista because it works whith that.Now i need this driver…

  141. gaby on Sun, 20th Dec 2009 1:07 pm
  142. and i installed the CD which camed with the webcam but even that it does’t works.I understood that the driver of the webcam should be on this CD…

  143. Jule on Sat, 26th Dec 2009 10:20 pm
  144. I have a dell laptop with built in camera, the video works but the snapshot doesn’t when I open dell web central an error message comes up ‘to plug in supported camera’….I can’t it’s built in. Do you have any advice? Thank you

  145. Kyle on Sun, 27th Dec 2009 4:05 pm
  146. @gaby – Does the webcam show up in the device manager without errors? If you got the CD with the webcam, the drivers should really be on there. What happens if you insert the CD and run the setup.exe program (or maybe the auo-play runs the CD already)?

    @Jule – The error message means that the program does not recognize the webcam. Does this always happen or only if you use the video capture first? Try using a different program to take snapshots with your webcam to make sure it is not the software.

  147. Alexander on Sun, 10th Jan 2010 7:15 pm
  148. I got a webcam and every time i put in the installation disk it doesn’t read it, Can you only install webcams once or something?

  149. Kyle on Sun, 10th Jan 2010 10:19 pm
  150. @Alexander – No, normally the webcam installation program will install or uninstall depending on whether the software is installed already. Did you try to browse to the CD driver and execute the setup.exe or install.exe?
    If the disc cannot be read, try inserting it in a different computer of you can and copy the drivers to a USB stick if possible.

  151. alexander on Mon, 11th Jan 2010 10:59 pm
  152. No I don;t know how to browse for the cd, any help?

  153. christine on Wed, 27th Jan 2010 10:57 pm
  154. Hi….i recently bought a Philips SPC530NC webcam…and discovered that i my disc drive is broke so i can install the software….i wont be able to get it fixed for a few weeks….and i was wondering if there was anyother way of gettng the software installed….

  155. Kyle on Wed, 27th Jan 2010 11:27 pm
  156. @alexander – Sorry for the late reply… You should double-click the My Computer icon on the Desktop and then double-click the CD/DVD-drive icon (while the CD is in the drive obviously). It will either auto-start, or it will open an explorer window with the files in it. Look for a “setup.exe” or “install.exe” file and double-click that.

    @christine – Yes, you can try downloading it from the Philips website.

  157. Kristina on Sat, 20th Feb 2010 12:30 am
  158. I have a rocketfish webcam with no software or anything. What do I have to do to make it work?! My computer is a compaq presario, and I have windows. Help:(

  159. Fixa on Thu, 4th Mar 2010 9:19 pm
  160. Hey can u help me ? My friend give me DELUX camera and i dont have instalation cd and i dont know which model is

  161. Omer Raza on Wed, 17th Mar 2010 4:43 am

  163. cherish on Wed, 17th Mar 2010 9:35 pm
  164. Excuse me, but I have a camera in my laptop. I try to look for it in my computer but I can find it :/ it only works when I’m webcaming with someone. I want to use it to post video’s on youtube but I cant find it. Help?

  165. Kyle on Thu, 18th Mar 2010 9:08 am
  166. @Kristina – First place to check is the compaq support website. If you can’t find the driver there, you can try a driver finder tool.

    @Fixa – Same suggestion, try a driver finder tool to identify the webcam and see if it finds a driver for it. It might at least have a compatible driver for your webcam.

    @Omer Raza – I think your Caps Lock is stuck…
    Driver update tools will identify the webcam based on the hardware id, so that will tell you the model.

    @cherish – Have you tried Debut Video Capture, which can be used to record videos using a webcam?

  167. ulyses on Sat, 24th Apr 2010 1:24 pm
  168. how can i use my webcam,during i use webcam do not work..can help me how to use may belt in using mac computer,but microsoft OS.

  169. Samnadar on Tue, 15th Jun 2010 8:55 am
  170. i have a problem in installin my philips web cam i have installed it but it is asking for theusb device driver

  171. Kyle on Tue, 15th Jun 2010 6:35 pm
  172. @Samnadar – If it is asking for the USB device driver, that means the right driver for the webcam is not on the computer.
    Did you install the drivers for it? What is the webcam brand & model and what is your OS?

  173. Rhens on Thu, 17th Jun 2010 1:46 am
  174. i try it on.. but in dell board, usb 2.0 can’t install driver, says driver devices had passed in windows.. can help me please..

  175. Rhens on Thu, 17th Jun 2010 1:50 am
  176. how can i install it easy..

  177. Kyle on Thu, 17th Jun 2010 12:43 pm
  178. @Rhens – Can you tell me the webcam brand and model, or is it a built-in webcam? In that case, what is the laptop brand and model?
    And what Windows version are you running?
    If you get an error regarding unsigned drivers, you might need to get different drivers, or try to install them in compatibility mode.

  179. Sifat on Sun, 11th Jul 2010 3:52 am
  180. What is a driver? plz help me….:(

  181. Kyle on Sun, 11th Jul 2010 10:33 am
  182. @Sifat – Have a look at our device drivers explained article.

  183. Sifat Ullah on Sun, 11th Jul 2010 7:39 pm
  184. Luv u Kyle for your hard work. I knew what is a driver, but actually i just wanted to note your reply!! Plz can you mention and give me your email id, in case if there is any kind of help needed????

  185. sarah lei carlos on Wed, 4th Aug 2010 1:19 am
  186. hi.. just wanna ask or help.. my computer is newly format, and i already install its driver.. i need to install my webcam but the installation can’t complete thought i alredy install the webcam’s cd driver.. hope can help me.. tnx.. this is my e-mail..

  187. Dawn on Mon, 9th Aug 2010 12:47 am
  188. The webcam I bought came with a set up disk, but my laptop is all USB and doesnt have CD-ROM Drive, is there any way I can install my webcam without the disk? Please help !!

  189. Kyle on Tue, 10th Aug 2010 6:48 pm
  190. @sarah lei carlos – Is the webcam device showing up in the Device Manager under Imaging devices? If not, the driver is not correctly installed or it is not the right driver.

    @Dawn – The obvious option is to copy the CD to a USB stick on a computer that does have a CD driver, but you can also try the website of the webcam manufacturer and see if they have the driver available for download. What is the webcam brand and model and which Windows version are you using?

  191. sarah lei carlos on Thu, 19th Aug 2010 1:30 am
  192. kyle: under the “other devices ” with a yellow question mark… what other steps can I do so that i can use my webcam?

  193. Kyle on Fri, 20th Aug 2010 9:37 am
  194. @sarah lei carlos – That means Windows cannot find the right driver for your webcam. What Windows version are you running and what is the webcam brand and model? Or is it a laptop with built-in webcam? In that case, please list the laptop brand and model.

  195. brandon on Tue, 24th Aug 2010 9:57 pm
  196. okay i have downloaded the driver for my webcam but when i start that it says it cant find the cam. but when it says it found NEW HARDWARE when i plug in the cam it says it cant find the software. and it gives me 2 options install software automatically or install from a list of specific locations.

    the automatic one requires a disk (which i dont have) so ive been tryin to find where i download the drive for it but cannot.

    Can you PLEASE HELP! i have legit spent 4 hours on trying to make this work but have failed….i dont go on this site so do you think u can email me your response at ….? thanks you sooooo much in advance

  197. Kyle on Tue, 24th Aug 2010 10:20 pm
  198. @brandon – It appears to me that you do not have the right webcam driver. What is your webcam brand and model? Or notebook brand and model in case of a built-in cam. And what is your Windows version?

    Also, please don’t post your email address in the comments, it will just be picked up by crawlers for spam.

  199. Emma on Thu, 2nd Sep 2010 5:32 pm
  200. I have been trying to hookup my “Smart Webcam” now for about 2 hours. I am having issues, because when I try to execute the setup (Setup.exe) I am told to “Please insert camera before setup!” The thing is I have my webcam hooked up already in the USB port…so what am I doing wrong?

  201. Kyle on Fri, 3rd Sep 2010 9:33 pm
  202. @Emma – What happens when you plug the webcam in the USB port? Do you see the ‘new hardware’ notification in the taskbar at all?
    And have you tried different USB ports?

  203. kalaivani on Tue, 21st Sep 2010 7:39 am
  204. i cant install webcam…can u hllp me sir

  205. Kyle on Tue, 21st Sep 2010 4:36 pm
  206. @kalaivani – With more details … maybe.

  207. coni on Fri, 24th Sep 2010 3:01 am
  208. oie como instalo mi webcam pero no usa driver
    Webcam 100k 640×480 DM nose como se hace me puedes ayudar por fa

  209. danielle on Tue, 15th Mar 2011 8:29 pm
  210. omg this didnt help me

  211. Kyle on Wed, 16th Mar 2011 11:04 am
  212. @coni – If you can check the hardware id for the webcam, I might be able to help you find the driver. Right click the device in the Device Manager and select Properties. Then click the details tab and select hardware ids in the property list.

    @danielle – So what is your webcam problem then?

  213. Ef on Mon, 2nd May 2011 6:21 am
  214. Hi,
    I bought a new camer(speedlink) for my laptop(Msi), but dosen’t work because is missing the driver but i installed the driver but dosen’t work ‘error code 28′ and my system operation is windows7.

  215. How To Fix Webcam Problems - on Tue, 7th Jun 2011 7:39 pm
  216. […] In case no driver for the webcam can be found, you can try a third party driver finding program that scans your PC for installed hardware and allows you to install missing drivers. […]

  217. Amber on Mon, 15th Aug 2011 4:25 pm
  218. I have a built in webcam for my laptop and I had to have my computer clean bc of viruses and the webcam got erased. How would I be able to get it back on my computer to were I don’t have to pay for it online. Its a Webcam Companion three.

  219. Kyle on Tue, 16th Aug 2011 9:25 am
  220. @Amber – ArcSoft Webcam Companion is a commercial product, and currently they are at version 4 actually.
    But Some computer manufacturers install Webcam Companion standard on their systems. I know HP has a download available for their laptops. What is your laptop brand?

  221. Laney Mullins on Fri, 3rd Feb 2012 11:46 pm
  222. I was using a Creative Webcam..It crapped out so I went to the control panel on Windows XP to uninstall what I thought was everything pertaining to my cam..I still get a pop-up from Creative to register the product..It just doesn’t seem to want to go away..How do I get rid of this after I uninstalled everything..??

  223. Kyle on Mon, 6th Feb 2012 10:51 am
  224. @Laney Mullins – First thing I’d suggest is to look at the startup programs, there is probably still something related to the Creative software that triggers the message.
    You can check the Startup folder in the Start menu, but also use “msconfig” to check the startup programs. The path of the program is a good indicator of the manufacturer of the program.
    Once you think it is possible that you found the program, just disable it and see if that solves it. You can then try removing it.
    In future, try uninstalling software using an uninstaller program, that cleans up more than just the regular install process for most programs.

  225. kelly on Sat, 31st Mar 2012 8:39 pm
  226. hi i bought a havit hv-v616 web camera but i can’t see any video on it,the shopkeeper said i don’t have to download any drivers for it,just connect it to the usb port and it will work but it isn’t working.Secondly i did download the driver using google but i don’t know how to install it,when i click on the folder…notepad window pop up.PLEASE i need help

  227. Kyle on Sun, 1st Apr 2012 10:51 pm
  228. @kelly – Did you download the driver for the havit hv-v616 from the Havit hongkong site?
    If so, that is a RAR file, which can be opened with WinRAR or 7-Zip for example. If no suitable application is installed, notepad might come up as a default.
    The driver is for Windows XP and Vista. I am not sure if it will work on Windows 7.
    But to install the driver, unpack the downloaded file (webcam driver.rar), and unpack the .RAR file that is inside also.
    You should end up with an .EXE file called DRV_UVC_20091216_whqlforxpvistawin7.exe, which needs to be executed. The filename implies that the driver is suited for Windows 7 also btw.
    Hope this helps.

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