How to Deal with DirectX Problems

July 29, 2008 by
Filed under: PC Errors 

Although DirectX has been around for some time, there are still quite often problems with DirectX that are related to versions and DirectX files. Microsoft has actually updated some of the files of the latest DirectX version for Windows XP, which is DirectX 9.0c. As a result you can not always be sure that the correct DirectX version will ensure that you do not have problems. Typically a lot of PC games make use of DirectX, so they are the applications showing DirectX errors.

Runtime errors often relate to DirectX DLL files, like the d3dx9_25.dll, d3dx9_26.dll, or d3dx9_27.dll, while DirectX update problems often cause “internal system errors” or “missing file” errors.

Here are a few tips on how to deal with DirectX errors and problems:

  1. Update your hardware device drivers first to ensure compatibility with the latest DirectX version. Be aware that if you install unsigned (not verified by Microsoft) drivers, you can still experience runtime problems when running the application.
  2. Scan your PC for viruses, they can cause internal system errors when updating DirectX.
  3. Clean & fix the Windows registry, sometimes registry problems cause “file not found” problems in the dxupdate module.
  4. DirectX has no uninstall option, so use Windows XP system restore function to rollback the failed update before trying again. If you have System Restore disabled, turn it on before starting any update.
  5. Use dxdiag to diagnose DirectX problems and check the DirectX version. Simply type “dxdiag.exe” in the Run box at the Start menu.
  6. DirectX diagnostic tool
  7. Check if the software that gives you problems includes a DirectX installer on the CD/DVD. Many games include a DirectX redistributable version that is installed automatically when the game is installed. There are cases where that version is required and there are cases where that DirectX version is actually causing the problems. So try the DirectX version that came with the application as well as the latest DirectX version from the Microsoft download.

Using these tips you can fix many DirectX errors and DirectX update problems. Worst case scenario you need to reinstall Windows XP, but that should really be a last resort.

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Comments

91 Comments on How to Deal with DirectX Problems

  1. Saundra on Fri, 17th Oct 2008 10:54 am
  2. what is directX problems?

  3. Anthony on Fri, 17th Oct 2008 11:45 am
  4. @Saundra – DirectX is used by a lot of games and other programs for graphics and audio. Most DirectX problems relate to installing DirectX, updating DirectX, or gaming problems (bad graphics or sound).

    Anthony

  5. Digital Larry on Mon, 29th Dec 2008 6:32 am
  6. I have XP Pro, DirectX 8.1 installed per DXDiag.

    I have run the 9.0c setup 4 times and it always says, ok, files are ready for use. But it’s still version 8.1 and some applications are failing.

    Uaing McAfee SecurityCenter provided by Comcast.

  7. Anthony on Mon, 29th Dec 2008 5:33 pm
  8. @Digital Larry – Did you check the DirectX setup log files in the Windows directory? Make sure you are showing hidden files and then look for DxError.log or DirectX.log in the Windows directory.

    You can use the Windows DirectX error codes to analyze any errors: http://support.microsoft.com/kb/177430/en-us

    Anthony

  9. Computer Konections on Mon, 11th May 2009 5:17 pm
  10. Well very good but on direct x I was wondering why my tv card is displaying a splitted image with a black line in the middle without setting it like that

  11. Anthony on Tue, 12th May 2009 7:24 am
  12. @Computer Konections – What tv card are you using and which software?

    Anthony

  13. vivek on Sat, 16th May 2009 12:32 pm
  14. HEY I HAVE A GAME CALLED CRAZY KART.I HAVE INSTALLED 5 DIFFERENT TYPES OF DIRECT X9.0C .BUT EVERY TIME I OPEN CRAZY KART GAME IT ASKS ME TO UPDATE DIRECT X WAT SHOULD I DO PLS REPLY…………

  15. Anthony on Sat, 16th May 2009 8:54 pm
  16. @Vivek – the Microsoft site is the most reliable site to update your directx version.
    Use: http://support.microsoft.com/kb/179113/EN-US/ as the source for you directx install.
    I suggest you check the DirectX version and install with “dxdiag”, to ensure there are no problems.

    Anthony

  17. rej8 on Tue, 21st Jul 2009 9:18 pm
  18. hi my problem is that i couldnt play online games that i download coz its says that theres an dxdiag error and sometimes its says the dll is corrupted. i wana know how to recover the directx or what to type under the registry edit ty

  19. Anthony on Wed, 22nd Jul 2009 3:14 am
  20. @rej8 – The first thing to try is to simply download and reinstall DirectX from the Microsoft website (see comment 8). For Vista you might need DirectX 10.
    One other option is to try and uninstall DirectX and then reinstall it.

    Does the error message provide any details or is it a generic DirectX error?

  21. I hate directx on Fri, 25th Sep 2009 11:20 pm
  22. Ok, i did directx 9.0. Downloaded it and it says I downloaded it. I tried direct3d, 7 is fine, 8 is a spinning cube but with messed up colors and 9 just dissapeared.
    Card name: NVIDIA GeForce4 MX Integrated GPU
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode
    Processor: AMD Athlon(tm) XP 3200+, MMX, 3DNow, ~2.2GHz
    Memory: 960MB RAM
    Page File: 556MB used, 1762MB available
    And if there’s something i have to do, explain it to me please.

  23. Colleen on Tue, 6th Oct 2009 10:11 pm
  24. hi, i am trying to play spore and when i go to open it it says direct x not availible…..I recently had my computer reformatted and im wondering if they did something to my comp…..could this prob occur if they took my video card?

  25. Anthony on Wed, 7th Oct 2009 9:10 am
  26. @I hate directx – Did you try reinstalling your video card drivers already?

    @Colleen – Did you follow the download link to download and install DirectX? Most likely it was not reinstalled when your PC was formatted. The video card should not be the problem, because you would see other symptoms then, not just the game.
    In any case, you can check the system requirements for spore on a PC to see if your PC hardware is sufficient.

  27. Anonymous on Tue, 13th Oct 2009 7:18 am
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  29. pligg.com on Wed, 14th Oct 2009 8:02 am
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  31. spicybookmark.com on Wed, 14th Oct 2009 8:02 am
  32. How to Deal with DirectX problems – PCauthorities.com…

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  33. joe.com.ar on Thu, 15th Oct 2009 6:36 am
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  35. Vote on this article at blogengage.com on Thu, 15th Oct 2009 6:50 am
  36. How to Deal with DirectX problems – PCauthorities.com…

    Many graphical problems are related to DirectX problems. DirectX errors can be hard to solve. Use these tips to solve DirectX errors quicly….

  37. manualsocialbookmarks.com on Thu, 15th Oct 2009 7:22 am
  38. How to Deal with DirectX problems – PCauthorities.com…

    Many graphical problems are related to DirectX problems. DirectX errors can be hard to solve. Use these tips to solve DirectX errors quicly….

  39. gliz on Thu, 22nd Oct 2009 11:02 am
  40. i have 9.0c , but sometimes when i run warcraft
    it says “warcraft was unable to initialize, please ensure u have 8.1 or newer
    but sometimes when i reset my pc it has no errors

    but still its annoying sometimes

  41. Anthony on Thu, 22nd Oct 2009 12:55 pm
  42. @gliz – Might be that your DirectX 9.0c install got corrupted by a later install of some other program. Try reinstalling it from the Microsoft download.

  43. Alex on Sun, 22nd Nov 2009 9:04 pm
  44. I’m trying to update to DirectX11 and it’s driving me insane. I’m getting all sorts of different errors and none if makes any sense and I have no idea how to fix it. Why is it so difficult just to update this crap?

  45. julio on Sat, 20th Feb 2010 5:33 pm
  46. i have fifa manager 10 i installed it and it tells me to install directx 9.0c and i have windows vista home premium with directx 11 and it oes not work

  47. Anthony on Sun, 21st Feb 2010 11:50 pm
  48. @ Julio – Did you try downloading the DirectX11 runtime and installing it (again)?
    What are the errors you get with FiFa 10?

  49. spudhead on Mon, 22nd Feb 2010 1:22 pm
  50. elloowww… how can i fix my pc??? it cannot run games… when i try to diagnos…. it says that my directx accelaration ..direct3d and AGP are not available… how can i fix this problem…. help me plz….

  51. udini on Thu, 11th Mar 2010 8:26 pm
  52. hi,i hav a problem with my directx. when i start my game it says that directx was not able to initialize. please give some help for my problem.

  53. Jeremy on Tue, 16th Mar 2010 4:19 pm
  54. I have a game from EA and when it starts the splash screen pops up then a message appearing saying that the Dx 8.1 or better or check graphics card to see if it meets minimum requirements, but i have DX11 and everything seems to update when i try to update from microsoft. Confused on what i should do i have win 7 ultimate 64-bit Geforce 8600GT and thats uptodate too. need some assistance

  55. DaS on Wed, 31st Mar 2010 10:00 am
  56. I know I have DirectX 9c and higher installed on my computer… but for some reason, certain games/ programs don’t work and state i need directx 9c. but when i go to look at what version using dxdiag it states it cant even find it????? please help! i really need this problem to be fixed.

  57. Jules on Wed, 31st Mar 2010 10:00 pm
  58. @DaS – You can try downloading and installing the DirectX 9.0c runtime from Microsoft.

  59. ana on Thu, 8th Apr 2010 5:02 am
  60. in my laptop i just bought it has already installed Direct3D 9.0 , but when we tried to get our screen savers running it runs for a while, but soon after a messsage pops up saying that we need Direct3D 9.0 in order for the screen saver to work, but yet it worked before, and it happened in some games it did not down load for the same reason, what can i do?

  61. Jules on Thu, 8th Apr 2010 6:59 pm
  62. @ana – First try running “dxdiag.exe” to check the DirectX configuration for any problems.
    What Windows version are you running, Windows XP?

  63. Jem Crystal on Sun, 25th Apr 2010 1:50 pm
  64. I cannot run a Sims game I bought from Wal-mart. Before anything starts it tells me to update my Directx but all my computers have Directx 11. :( Because of this I will never buy another game for my PC again.

  65. Jules on Mon, 26th Apr 2010 3:31 pm
  66. @Jem Crystal – Sometimes it can help to simply download and install the DirectX runtime version, even though the latest DirectX is installed.

  67. yash on Fri, 30th Apr 2010 5:36 am
  68. I HAVE A GAME CALLED CRAZY KART AND WHENEVER I OPEN IT IT SAYS THAT DIRECT X VERSION 9.0C IS RECOMMENDED. I DOWNLOADED IT BUT THEN I HAVE AL SORTS OF FILES LIKE “APRIL2006_d3dx9_x64″. NOW WAT SHUD I DO?

    PLEASE REPLY!

  69. Jules on Sat, 1st May 2010 10:21 pm
  70. @yash – I am not familiar with that directx related filename at all. Are you sure the game does not have any viruses? I recommend you check your system.
    And what Windows version do you have? One option is to download and install the directx 9.0c runtime installer from the Microsoft website and install it.

  71. keith44 on Mon, 14th Jun 2010 8:42 am
  72. hello………….i cant play my warcraft 3 frozen throne and i wanna play my dota so mucH!!! i tried to look for solutions in google but i think i cant find any useful and this is the last one………..can someone help me??
    everytime i open warcraft it says “unable to initialize direct x”
    can any one help me!!!!!!!!!! ASAP!! i really want to play DOTA!!! windows xp here

  73. Jules on Tue, 15th Jun 2010 9:04 am
  74. @keith44 – First thing to do is to download and reinstall the DirectX 9.0c runtime as well as the video driver, did you do that already?

  75. chyanne on Mon, 28th Jun 2010 5:00 am
  76. I am having serious directX problems trying to install the latest version of Revit which I downloaded. I had ACAD working fine but along comes Revit and can’t install the latest version of directX or even open my CAD programs – ARG I hate you directx. (but maybe I should secretly love you)

  77. Jules on Mon, 28th Jun 2010 1:46 pm
  78. @chyanne – There have been many people that have problems with Revit after it switched from OpenGL to DirectX. Unfortunately with Microsoft, they will use DirectX over OpenGL if they can, so AutoDesk followed this direction. But actually DirectX will also be faster (if it works).
    But the right video card and video driver are very important to have proper DirectX support.
    What is your Windows version and video card? And are you getting a specific error message?

  79. Runo on Thu, 18th Nov 2010 6:42 pm
  80. All my directx features are disabled how it goes to enable?

  81. Jules on Fri, 19th Nov 2010 11:00 pm
  82. @Runo – Were they enabled earlier?
    The primary requirement is that your hardware is DirectX compatible, including the advanced features. So that means video and audio card really. The second aspect that is important is that your device drivers for that hardware are up to date.
    If that is all correct, you can try reinstalling the DirectX runtime, as the software itself might be corrupt.

  83. costas on Sat, 20th Nov 2010 3:02 pm
  84. hello guys,i have a problem.I bought call of duty modern warfare 2 and when i play the game it has awfull graphics.When i move little bit fourther in the game this message pops out and says directtX has failed.
    iam running the game in a windows XP service pack 3
    GG220 1GB RAM
    PLEASE HELP

  85. Jues on Sun, 21st Nov 2010 6:32 am
  86. @costas – Have you tried reinstalling the graphics driver? Or try a different version of the graphics driver, since these kind of DirectX errors are mostly related to display adapter drivers.

  87. Jacky on Fri, 26th Nov 2010 8:48 am
  88. Hei i open the dxdiag but i see the directxdraw and the others all is not available so now how to solve this problem

  89. Jules on Fri, 26th Nov 2010 9:07 am
  90. @Jacky – If it is not enabled, it is either that the video card does not support it, or the drivers for your video card need to be updated. I’d start with checking if you have the latest drivers installed.

  91. chino on Sun, 28th Nov 2010 1:04 am
  92. i cant play warcraft 3 it says unable to initialize directx. i already download directx 9 in some other website. window 7 here .. i dont know what to do now. in other games too it wont play, same pop up all about directX

  93. chino on Sun, 28th Nov 2010 9:23 am
  94. i cant enable it because theres no enable button, unlike others have.

  95. Jules on Mon, 29th Nov 2010 4:22 am
  96. @chino – Windows 7 has DirectX 11 installed, which is supposed to be downwards compatible. So normally you should not need to install DirectX 9, but I have indeed seen more cases where installing the DirectX 9 runtime can help solve compatibility problems.
    Did you use “dxdiag” to check the DirectX settings?
    And what is the error exactly? Could it be that you have some incompatible hardware (video or audio)?

  97. Ashish on Mon, 29th Nov 2010 11:08 pm
  98. I have game called anno 1404, when I run it computer says “unable to initialize directx”
    can anybody help me with this…
    my directx version when I run dxdiag it show version 11

  99. Jules on Tue, 30th Nov 2010 6:59 am
  100. @Ashish – I know anno 1404 is a DirectX 10 game, but DirectX 11 should be compatible. However, have you tried configuring the game to force DirectX 9?
    In the “C:\Documents and Settings\USERNAME\Application Data\Ubisoft\anno1404\config\engine.ini”, there should be a set of <DirectXVersion>0</DirectXVersion> tags, where you can replace the 0 with a 9. That seems to have fixed similar issues for some other people. Maybe you can even try putting 10 instead of 9.

  101. Mako on Sat, 18th Dec 2010 8:59 pm
  102. Well look pleas help me with this…
    When i try to run my game Warcraft 3 Frozen Throne I get this..
    Warcraft 3 was unable to Initialize DirectX.Please ensure you have DirectX 8.1 or newer installed and that your drivers display are current. DirectX may not be found on your Warcraft 3 Install CD Under Options… HELP
    I try to run other game but again some error with DirectX.
    HELP PLEASE…
    Contact me on my email adress if u know what is the problem
    email:mako.zakon@hotmail.com

  103. Anthony on Sun, 19th Dec 2010 5:10 pm
  104. @Mako – What Windows version and DirectX version are you running? It is possible that you have the latest DirectX 10 or 11, but that the downward compatibility is not working well with the game in question.
    You can try installing the DirectX 9.0c runtime and see if that helps.

  105. rafey on Sun, 30th Jan 2011 10:00 am
  106. Hello please can you help me.
    My problem is related a game called just cause 2.
    Whenever i try to launch it, a error appears that says

    Fatal Directx Error!
    Code:15
    result:0x80070057:E_INVALIDARG
    The game will now exit.Try starting the game with failsafe if problem persist.

    My computer have 4gb ram,win 7 32bit, Core2dou 2.1ghz and more than minimum requirements required to run this game.
    I run win7 and dxdiag shows directx 11. and every thing is fine and working.I also downloaded the latest directx web installer from microsoft.And it says that my directx is up to date.
    The prince of persia the forgotten sands which release After this justcause2 and it runs fine and with excellent
    graphics.
    please solve my problem i wanted to run just cause 2.
    i have uninstalled and again installed this game more than 6 times but nothing happened only this problem.
    THANKS.

  107. Anthony on Tue, 1st Feb 2011 2:50 pm
  108. @rafey – Considering your specs, I assume you have also checked that your video card is actually DX10 compatible?
    It seems that this problem is not always DirectX related though, some people have been able to solve it by reinstalling steam, others by running it in Vista compatibility mode, but often not at all.
    Personally I have no experience with the game, so cannot advise you further on specifics.

  109. nooboo on Wed, 9th Feb 2011 1:44 pm
  110. can dota runs on direct11??

  111. Anthony on Thu, 10th Feb 2011 7:36 am
  112. @nooboo – Yes, why? Are you getting errors?

  113. rafey on Sat, 12th Feb 2011 12:55 pm
  114. thankyou anthony,
    i have checked that my video card supports directx 10.
    i have intel(R)mobile 4 series Express chipset family with latest drivers.pixel shader 4, vertex shader 4, with 1.3gb ram.and 2.8 system ram.
    recently i installed COD black ops and its running excellent with no lag no problem at all.
    BUT my most favourite game just cause2,i just cant run it.
    the game also requires to have directx 10 compatible
    sound card speakers(Intel High definition audio)is my sound card.i dont know whetherits compatible with directx10 or not.
    please help or give some advice, thanks.

  115. NCOOEDL on Tue, 15th Feb 2011 4:00 pm
  116. Hello,

    I got call of duty modern warfare 2 today. i installed it on my windows vista VAIO, but when it starts it says Error could not create texture formate 1024×2048. i have nividia geforce go 7400 and directX 11!

    please help me!

  117. Gamer on Thu, 24th Mar 2011 3:25 pm
  118. hey please any of u can u help me
    i want to run asssasin creed 3 on my pc i have all requirement
    ram:2gb 3.0ghz
    graphics:1gb ati radeon
    and when i install the game and run it it fuckin damn say unable to loace this dx3.dll . reinstaling might fix the prob something like this plz hlp me

  119. Twondy on Fri, 12th Aug 2011 9:26 pm
  120. Hi, i can’t play any games that requires good graphics. Gets different messages from different games, but it’s always about DirectX. This is the last messages i got.

    “Application has failed to start because DirectX hardware acceleration is not available or turned off”

    Thanks for help.

  121. Anthony on Mon, 15th Aug 2011 11:29 am
  122. @Twondy – You can try running “dxdiag” at the Start menu, and see if you can turn on the hardware acceleration in the DirectX Diagnostics screen. But if it is not available, it could also be that the video card is insufficient to play those games.
    What is your video card, and what game is failing?

  123. ahmad fakhrullah on Fri, 16th Sep 2011 11:46 am
  124. Hi, i have a problem. My friends computer directx is 11. But when my friends start to play game. It shows this error

    “Cannot initialize directx8.1″

    Hope you can help.
    when i run dxdiag. It shows all directx hardware and all are not available. please help

  125. Anthony on Sat, 17th Sep 2011 8:03 pm
  126. @ahmad fakhrullah – Assuming the video and audio card are directx 11 compatible, I would suggest to (re)install the latest audio and video drivers for the PC hardware.
    You can also try running SFC /SCANNOW at the command prompt after that to see if there is any issue with the Windows system files (this assumes your friend is running Windows 7, where DirectX 11 is part of the OS).
    If that does not help, you can try downloading the directx 11 runtime distributable from the Microsoft website.

  127. Prasanth raj on Mon, 14th Nov 2011 12:29 pm
  128. I’ve downloaded the dxweb setup.exe and then ive tried to update the directx it fails and shows “Please check your network connection and try again” pls help me…..

  129. Anthony on Thu, 17th Nov 2011 10:00 am
  130. @Prasanth raj – You can try downloading the full directx installer from the Microsoft site instead of using the dxweb setup.

  131. lawrence on Thu, 1st Dec 2011 2:36 pm
  132. i want go play dota but i can’t play because i have no directx

  133. wrenwin on Fri, 2nd Dec 2011 4:44 pm
  134. Hi,

    I have two Display Adapters, Intel(R) HD Graphics and NVIDIA GeForce GT 420M, using DirectX 11. On DxDiag logs, it shows Display Device Card is Intel(R) HD Graphics. Do you know if there is a way to make DirectX recognize and use NVIDIA GPU instead? Thanks in advance.

  135. Anthony on Sat, 3rd Dec 2011 3:40 am
  136. @lawrence – What is your Windows version? In most cases DirectX should be installed by default, but you can always download the runtime installer from the Microsoft website.

    @wrenwin – First thing I would recommend is to check the BIOS confirguration to see if you can change the primary video card. If it is set to Auto, it would normally use the onboard video card as the primary (which I assume is the Intel?).
    Set it to AGP if possible to use the second video card.

  137. Francisco on Fri, 13th Jan 2012 3:32 am
  138. Well look pleas help me with this…
    When i try to run my game Warcraft 3 Frozen Throne I get this..
    Warcraft 3 was unable to Initialize DirectX.Please ensure you have DirectX 8.1 or newer installed and that your drivers display are current. DirectX may not be found on your Warcraft 3 Install CD Under Options… HELP
    I try to run other game but again some error with DirectX.
    HELP PLEASE…
    Contact me on my email adress if u know what is the problem
    VALLEX_69(a)HOTMAIL.COM

  139. Anthony on Fri, 13th Jan 2012 5:22 am
  140. @Francisco – What is your Windows version?
    And what DirectX version details are shown when you run “dxdiag”?

  141. NADA on Fri, 13th Jan 2012 2:03 pm
  142. how to fix dota fatal error just changer your patch in to 1.26e or higher. how to fix dota error that says this map is too big the same thing just change your patch use the latest WVS :)))

  143. Little Monk on Sun, 22nd Jan 2012 9:04 am
  144. Hello , i have same problem about play war3…
    It keep ask Install Directx8.1
    But i follow the step install oso cant play …
    Plz help me T.T

  145. Wayne Gomez on Mon, 6th Feb 2012 5:51 am
  146. Warcraft 3 was unable to Initialize DirectX.Please ensure you have DirectX 8.1 or newer installed and that your drivers display are current. DirectX may not be found on your Warcraft 3 Install CD Under Options….same prob for me Im using win7

  147. Anthony on Tue, 7th Feb 2012 8:01 pm
  148. @Wayne Gomez – Even though the later DirectX versions are supposed to be downwards compatible, it is clear that not all (older) games are working with the newer DirectX versions.
    Sometimes it helps by installing an older DirectX runtime distributable on the newer Windows version. You can try a DirectX 9.0c download.

  149. leune on Mon, 20th Feb 2012 9:06 pm
  150. Warcraft 3 was unable to Initialize DirectX.Please ensure you have DirectX 8.1 or newer installed and that your drivers display are current. i have win 7 and directx 11 graphics nvidia gtx 260 6 gig ram my friend same os same directx even heavier grzphics and he runs the game and i don’t .?????why

  151. Anthony on Wed, 22nd Feb 2012 4:28 pm
  152. @leune – First thing to try (in case you have not done it already), is to reinstall the video drivers. Nvidia have actually just released a new version (295.73) after it had been in beta for a month, so you can try that version.

  153. kiel on Sat, 6th Oct 2012 12:39 am
  154. I reformat my computer and after that i install generals and generals zero hour but i got a problem it says ”Please make sure you have DirectX 8.1 or higher installed. Also verify that your video card meets the minimum requirements”. But i dont have a problem like this before i reformat my computer. Pls help me.

  155. Anthony on Sat, 6th Oct 2012 1:13 am
  156. @kiel – After you reformat, make sure you install all the Windows updates again to make sure no patches are missing.
    If after that the error is still there, try manually installing a driver update for your video card and if required install DirectX again. The version depends on which Windows version you are running.
    For XP you can download the DirectX 9.0c runtime installer.

  157. kiel on Sat, 6th Oct 2012 2:52 am
  158. I’m running windows xp and i have directx 9.0c. How can i update? im sorry im just 12 yrs old.

  159. Anthony on Sat, 6th Oct 2012 5:30 am
  160. @kiel – directx 9.0c is the latest version of directx that is available for windows xp, so the requirements for your game (directx 8.1) should already be met.
    So you cannot update, but you can try reinstalling directx 9.0c to see if that helps. Just use the link in my previous comment.
    If that does not help, and you are sure that the game is installed properly, the only option is that the audio or video drivers need to be updated. DirectX uses both DirectSound and DirectDraw/Direct3D for playing audio and graphics rendering.

  161. kiel on Sat, 6th Oct 2012 10:30 am
  162. it doesn’t work. before i reformat my pc i found directx in the program files but now i cannot see it.

  163. kiel on Sat, 6th Oct 2012 11:02 am
  164. The directdraw acceleration, direct3d acceleration & agp texture acceleration is not available. how can i get it?

  165. Kenzie on Thu, 11th Oct 2012 3:46 pm
  166. Hey, so I just purchased Civilization 5 and i downloaded DirectX. now my speakers wont work when i plug it all the way in and actually quiets the speakers of my laptop as well.. (if i put it half in and half out it does both speakers and the speakers in my laptop). however, when i use headphones and plug it all the way in it again does both.
    Please if you could give me some helpful information it would be appreciated.
    Ps. i have an HP laptop if thats of any help.

  167. Kenzie on Thu, 11th Oct 2012 3:48 pm
  168. Hey, so I just purchased Civilization 5 and i downloaded DirectX. now my speakers wont work when i plug it all the way in and actually quiets the speakers of my laptop as well.. (if i put it half in and half out it does both speakers and the speakers in my laptop). however, when i use headphones and plug it all the way in it again does both.
    Please if you could give me some helpful information it would be appreciated.
    Ps. i have an HP laptop if thats of any help.

    ** sorry for the double comment- i didnt click the “notify me of followup comments via e-mail”.

  169. Anthony on Fri, 12th Oct 2012 4:55 am
  170. @kiel – If you downloaded the DirectX installer and ran the downloaded file, DirectX should be installed.
    The availability of the acceleration options depend on the support for it in the hardware. So either your hardware (graphics card and audio card) don’t support it, or the drivers for those devices don’t offer support. So try to update the drivers.

    @Kenzie – The issue you seem to have is with the jack-sensing technology in the audio jacks. That is normally linked to the audio driver software, so try reinstalling your audio driver. Realtek for example has an option in their control panel that lets the user chose if they want to use the internal, external or both speakers when something is plugged into the audio output jacks.

  171. Adam on Sun, 11th Nov 2012 4:46 am
  172. I play sudden attack game . But when I entered the game it said “Error occured while initializing the Direct X or the videos card is not installed.” How to deal with this thing ? Please help me.

  173. Anthony on Mon, 12th Nov 2012 11:52 am
  174. @Adam – Could be a compatibility issue with the DirectX version and the game, so make sure the game does not require a different DirectX version than you have installed.
    Another option is that the video driver is problematic, so reinstalling the video card driver is also something I’d try.
    In any case, check the details with the “dxdiag” command.

  175. VISHAL on Mon, 24th Dec 2012 7:00 am
  176. WHEN I M RUNNING THE GAME IT SAYS ” RUN TIME ERROR-PLEASE INSTALL LATEST DIRECTX ” I HAVE LATEST DIRECTX 10 PLZ PLZ PLZ PLZ HELP…………….. THE GAME IS R.A.W – REALMS OF ANCIENT WAR ..PLZ HELP

  177. Anthony on Mon, 24th Dec 2012 2:09 pm
  178. @VISHAL – Caps Lock stuck?

    The latest DirectX is version 11, not 10, so you might still need to upgrade your DirectX version. Just download the webinstaller from the Microsoft site and try it.
    But I think the DirectX requirement for realms of ancient war is DirectX 9, not higher. So it is also possible that you simply need to reinstall DirectX.
    If that still does not help, try reinstalling or updating your sound and video drivers.

  179. vishal on Tue, 25th Dec 2012 8:57 am
  180. its not working…………i also used directx9 and v10 but no

  181. vishal on Tue, 25th Dec 2012 8:58 am
  182. saying same plz install latest directx runtime

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