How To Fix Webcam Problems

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1,576 Responses

  1. Kyle says:

    @mahdy – Can I assume you tried to install the webcam again by running the webcam software from the Toshiba support site for your laptop? (file: TC30463200A.exe)

    Any errors while executing?

    If this does not work you could try using a restore point from before you deleted/uninstalled the driver. Have you tired that?

    Last thing to try is a factory reset to restore the original configuration, but make sure you make a backup of your data before doing that. Also has the drawback that you need to reinstall any additional applications again though.

  2. mahdy says:

    I once uninstalled and deleted the driver of the Webcam om my Toshiba satellite p755D-s5378 laptop.
    And then I discovered that the mic is not working which I think is integrated into the webcam that is why I am trying to get my webcam driver back but I couldn’t.
    I tried to re-install the webcam application but the webcam is still missing .

  3. Kyle says:

    @Ramsy Juarez – That’s a sad story about your webcam. From your description it almost seems like it might be a hardware problem.
    But I would at least check the following:
    1) check that there is no USB conflict/issue. Try disconnecting any external USB hardware (even if you use a mouse, assuming you can use the touchpad). Then check if there are any issues showing in the device manager related to USB devices.
    2) disable all startup programs. This will help prevent programs affecting, or locking the webcam somehow. Run the “msconfig.exe” from the Start menu to accomplish this. And of course check the All Programs -> Startup group.
    3) If no help so far, try using the original configuration of the laptop, either by using system restore or load the factory setup. It is very possible that a Windows update is affecting the behavior.

  4. Ramsy Juarez says:

    Hello there, I’ve been experiencing problems with my less than a year old HP Pavilion dv-7-6b78us Entertainment PC and so far it’s been more of a nightmare than “entertainment”. When I first bought this laptop back in Jan ’12 the pre-installed Youcam 3.5 software worked perfectly fine; I only used it twice (1 Skype) (2 Youcam 3.5 itself). The third time I went to use the webcam the internal microphone wasn’t working and every external mic (properly installed of course) wouldn’t do any good either. At the time (and also currently) I was an extremely busy college student and did have the adequate amount of time, nor knowledge, to fix this problem. The fourth time I launched it an error popped up stating that it could not find my Webcam which I thought was mightily peculiar since it was an internal webcam and I never uninstalled any programs. Ever since then it hasn’t worked (last 7 months or so) and I’ve updated it and even re-installed it more than 7 times (no joke). Every time I’ve re-installed it the program will work only once then every subsequent launch will result in the same error message saying that the webcam cannot be found. I’ve searched through the web to the best of Google’s ability and haven’t found a single permanent fix to this headache. I’ve grown tired of trying to fix this myself. Will you please help me? I would really appreciate it.

  5. Kyle says:

    @FRANCES HUDDLESTON – In most cases reinstalling the webcam driver or software will restore the webcam device.
    If you can post your notebook brand and model, I can point you to the latest driver for your webcam.

  6. FRANCES HUDDLESTON says:

    my web cam (built in) seems to be missing, how do I correct this

  7. Kyle says:

    @sharon – That kind of message generally means that there are multiple programs trying to use the webcam. In most cases the standard webcam software (driver) does not support that.
    You can check that no other program is running that could access your webcam, or try using a program like SplitCam, which is intended to allow multiple programs access to the webcam.

  8. sharon says:

    help web cam says concurrent user sessions are not supported what does this mean can’t use

  9. Kyle says:

    @chris – In most cases the up side down webcam picture is a problem with the driver. Are you using the built-in Windows 8 drivers for your webcam, or did you install the Windows 7 drivers for it? If using the built-in support for the webcam, try the specific webcam drivers for your probook 4710s.

  10. chris says:

    sorry my computer is hp probook 4710s with windows 8 32 bit

  11. chris says:

    I have a problem with my intergrated web cam it shows fine when you launch it but when you start a webchat program it shows up side down but the other people that view it say it is ok

  12. Kyle says:

    @rahul khanna – I am not familiar with the webcam support software that iBall provides with their webcams. Have you tried contacting the iBall support for the problem? They have a live chat option on their website.

    And have you tried other webcam software to use the iBall face2face webcam? If other software can use the webcam without problems, then the device is working properly, and the problem must be with the software itself. If the software is compatible with XP, ask the iBall support if there are any dependencies (like SP baseline, or DirectX versions, etc).

  13. rahul khanna says:

    Hi i recently bought iball face2face c8.0 rev 3 cam.it is working fine when connected directly to us but when iam installing cd ( came with cam only) no image is coming plus iam not able to use special effects and auto face tracking…..plz help….by the way iam using windows xp sp 2

  14. Kyle says:

    @jaiho – That’s a new one for me, I have not seen a problem with a device turning off after such a relatively long time.
    First thing that comes to mind is that the power management function of Windows is responsible.
    Open the device manager, and then select the webcam device, and right-click it. In the properties, see if you have a power management tab. If so, disable the power management feature for the webcam device.
    Then check again.

  15. jaiho says:

    Hey! My girlfriends webcam goes off every 50 minutes or so, and it says that it is used by “another program”, while there is no other program that the webcam would be using.. and when the computer is being restarted, the webcam works for 50 minutes again.. how to fix this?? thank you ahead! :)

  16. Kyle says:

    @angeline – Well, best thing to start with is to simply reinstall the webcam software for your Toshiba laptop.
    After that you can see if things are working before taking further steps.

  17. angeline says:

    Hi Kyle
    My laptop is a Toshiba Satellite A300.
    Model # PSAG4A-02500M.
    The startup group in the start menu shows nothing (Empty).
    MSconfig shows a whole heap of startups but I do not know which startup is the conflicting one.
    Thank you for your help
    Angeline

  18. Kyle says:

    @angeline – From your description I suspect that an update to some other software caused the webcam to malfunction.
    Best thing is to reinstall the original webcam driver and software. If you can provide the laptop model (bottom of the laptop), than I can point you to the driver.

    But since the message is coming up, there is probably also some webcam software running now. You can check the Startup group in the Start menu, or use msconfig to check for running programs at startup.

  19. angeline says:

    Hi.
    This error is driving me mad. I have an internal webcam that came with the Toshiba laptop (running on vista) for years. I’ve never used the webcam before.
    One day, this error popped up: ‘Webcam driver open fail. Please restart camera or computer’.
    No amount of restarting made it go away.
    I’ve opened up the whole tree structure of the device manager & I cannot find the camera in it to do an update for the driver.
    Please help if possible.
    Thank you.

  20. Kyle says:

    @mohd.nimer – Have you tried installing the webcam software for the LG R405?
    Just download the LGSmartCam.zip file from the LG support site and try that.

  21. mohd.nimer says:

    hi .. i have laptop “LG R405” i format it .. when i try to start the camera the windows give error “not found webcam device. check your pc camera ” .. so can u help me ??

  22. Kyle says:

    @Lan – Is it an unrecognized USB port or USB device?
    If it is a port then you would normally have to install the chipset drivers, to make sure the port is recognized and working.
    If it is a USB device, it can indeed be the webcam. So try installing the webcam driver for your laptop.
    If you list your laptop model (bottom of the laptop), and Windows version, I’ll try to point you to the right driver.

  23. Lan says:

    my laptop says there’s an unrecognized usb port.what should i do?its act the webcam i think.because i cant video call for skype

  24. Kyle says:

    @andre – Almost all webcams are connected through USB. Even if the webcam is integrated in the laptop, the physical connection internally will still be on a USB port. That’s why you will see it as a USB device and it might even seem to be an external webcam, while it is not.

  25. andre says:

    my internal webcam ois working as a being recognised as an external webcam on my laptop. it turns on and off when i use skype. when i checked the device manager it saying that the webcam is a usb device. why is that??

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