Comments on: How To Fix Webcam Problems

By: Kyle

Kyle — Tue, 22 May 2012 15:47:34 +0000

@Beejhay – Does the webcam work in other, local applications at all? If not, then try to fix that first, by (re)installing the appropriate webcam drivers.
If it works locally, try it in a different online application to see if it works at all online. If it does, there is no issue with the firewall or network connection. If not, check those.
Lastly, FaceBook uses Adobe Flash to access your webcam, so try updating the flash player or reinstalling it.

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By: Beejhay

Beejhay — Tue, 22 May 2012 05:21:49 +0000

i got a laptop with build in cam on it i try to get on facebook but it don’t work how can i get it work if i did what it tell me to do on here still not working please help me i got emachines laptop thank you

By: Beejhay

Beejhay — Sun, 20 May 2012 15:51:41 +0000

@Kyle-thank you for the information!

By: Joe

Joe — Sat, 19 May 2012 17:41:52 +0000

@kyle i did reinstall of direct x and now it shows a froven img lol lil closer to getting it back to working and thanks for your continue help in this matter

By: Kyle

Kyle — Sat, 19 May 2012 10:55:32 +0000

@Joe - Uninstalling DirectX is not really possible, just try reinstalling the latest DirectX runtime redistributable from Microsoft. You could also have a look at your network settings, since it seems that all your webcam issues are related to online use. Firewall settings can help fix those issues (define an exception for the webcam application). For camfrog I know that some codec packs also cause it to not work, although it should not crash in those cases. @J.W. Holmes - The HP 3100 webcam can have an issue with Skype version 5.0 in combination with the original webcam firmware. HP has a support article on that. But in general always try to get your hardware devices working properly (like the webcam and the microphone), before you install programs that use them (like Skype and MSN). Generally that gives the best result in those programs picking up and supporting the devices. From your description it does seem that all problem devices are USB related. If so, try using different USB ports, and if you are using an external USB hub, check if that is USB 2.0 compatible. For the software to install, always try to install the latest version from the online site (so drivers from the HP site and Skype from the Skype website). Versions on the original CD are often rather outdated. Just make sure you also (re)install the Arcsoft Webcam Companion software that is used for the HP 3100 webcam.

By: J. W. Holmes

J. W. Holmes — Sat, 19 May 2012 02:42:44 +0000

Oh, one more thing, my computer is an Acer quadcore threaded with win7 home delux on it.

By: J. W. Holmes

J. W. Holmes — Sat, 19 May 2012 02:41:41 +0000

My husband installed an HP 3100 webcam and it worked for a time on msn but not skype. Two days later, my computer started to malfunction, nothing working properly, not even my mouse. On the advice of a friend, I uninstalled my webcam and Skype both and things seemed to be working again. I tried to reinstall my webcam using updated drivers off HP’s site, but it stalled in installation. My computer rebooted. I decided to uninstall and try again, but there was no sign of the install or exe file. Should I try with the original CD again and should I install Skype first or after? I still have MSN installed. Also I do have a logitech mic installed and running, do I need to remove that before installing the webcam?

By: Joe

Joe — Fri, 18 May 2012 14:53:15 +0000

@kyle it works fine in skype crashes camfrog and justs show black screen on websites the only thing i havent done to diagnose the problem is to uninstall and reinstall directx

By: Kyle

Kyle — Fri, 18 May 2012 11:25:08 +0000

@Joe – If the webcam is only having problems on a website, I’d suggest you check the Flash Player and maybe also the DirectX settings. But in general flash is used on websites to display a webcam.

@Beejhay – The yellow icon in the Device Manager for your bluetooth devices mean that there is an error. Could be anything from a missing driver, malfunctioning device to a conflict with another device.
For that reason I would suggest you try to solve them anyway. Either reinstall the driver or install missing drivers. If there is a conflict, try removing the devices first (assuming they are external devices).
Only after that you will be able to tell if the webcam problem is related to it.

By: Beejhay

Beejhay — Fri, 18 May 2012 04:38:14 +0000

@Karen-OMG, we both have the same problem!!!

Can anyone please help me why I can’t connect my built-in Webcam Companion 3 on my laptop? I checked the property of it on device manager and the status said “the device is working properly”. If so, why can’t I connect? Idk but, I saw three “Bluetooth Peripheral Device” that has a yellow icon beside it. Is it the cause or not?

Please help me! Any reply will be appreciated.