How to Fix Blue Screen Errors

April 20, 2009 by
Filed under: PC Errors 

Blue screen errors, or blue screen of death (BSOD) errors, are the most severe errors Windows can encounter. Since Windows can not recover from this kernel level error, a blue screen is displayed with the error details. The error details contain a STOP error code, which indicates the type of error.

Blue Screen Of Death

There are a lot of possible causes for blue screen errors, but most of them relate to the computer hardware. The cause of a BSOD error can be a temperature problem, a timing error, a resource conflict, hardware failure, a corrupt registry, a virus or simply a device incompatibility or driver error.

How to analyze blue screen errors

The first thing to do to analyze a blue screen error is to check the meaning of the STOP error code. You need to stop Windows from rebooting when a STOP error is encountered. Once the blue screen of death is shown, you can check the meaning of the STOP error code. Together with the filename of the driver or module, this will give an indication of the error cause.

Another option to analyze the cause of the blue screen error is to look at the Windows system event log or to debug the memory dump (minidump) that Windows created when the error occurred. The event log can be viewed using the event viewer. Right-click Computer in the Start menu, and then select Manage. In the Computer Management window select Event Viewer. The information in the event log can be of great help to isolate the cause of the blue screen error.

Reading the minidump requires a bit more technical knowledge, but Microsoft has tools to read the minidump.

The most common cause of blue screen errors

In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD.

So the easiest way to try and fix a blue screen error is to reinstall and update your system’s device drivers. This will ensure that all driver bugs are fixed and that all hardware has the correct driver.

If you know which device caused the error, you can update or reinstall that driver first. The file name in the blue screen of death can help identify the driver. Look for a file with the .SYS extension and search for that file name.

If you do not have the drivers for all devices, or are not comfortable updating your PC’s drivers manually, you can use a driver update tool to find, download and update all device drivers for you. Such tools will accurately identify your computer hardware, including any device causing an error, and automatically install the latest drivers for it.

In most cases updating or reinstalling drivers will solve your blue screen errors.

Other causes of blue screen errors

However, if updating device drivers does not fix the blue screen error, there are a number of additional things to try:

  • Load the default BIOS values – resource conflicts and timing issues can be caused by incorrect BIOS settings.
  • Update the BIOS – especially after adding new hardware or installing a Windows service pack this can help fix issues.
  • Update Windows – missing updates, including service packs can be a source of stop errors.
  • Check your system – run a virus scan and spyware scan after updating your definition files.
  • Run a memory test to check your computer’s RAM. Memory faults can easily cause blue screen errors, so see if your RAM is error free. Vista and Windows have a built-in option to test the memory, for XP you can use a program called memtest86.
  • Driver rollback – if you have recently updated a driver, you can use the driver rollback to revert back to the previous driver version.

List of STOP Errors Causing BSOD:

  • Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x00000023 FAT_FILE_SYSTEM
  • Stop 0x00000024 NTFS_FILE_SYSTEM
  • Stop 0x0000002E DATA_BUS_ERROR
  • Stop 0x0000003F NO_MORE_SYSTEM_PTES
  • Stop 0x00000073 CONFIG_LIST_FAILED
  • Stop 0x00000074 BAD_SYSTEM_CONFIG_INFO
  • Stop 0x00000076 PROCESS_HAS_LOCKED_PAGES
  • Stop 0x00000079 MISMATCHED_HAL
  • Stop 0x000000C2 BAD_POOL_CALLER
  • Stop 0x000000DA SYSTEM_PTE_MISUSE
  • Stop 0x000000FE BUGCODE_USB_DRIVER
  • Stop 0xC0000218 UNKNOWN_HARD_ERROR
  • Stop 0xC0000244 STATUS_AUDIT_FAILED

A complete list of error codes can be found on the Microsoft MSDN website.

Please share your own experiences with blue screen of death errors, including possible solutions. New insights can help others, or maybe we can help you with specific STOP errors.

What else you can try: scan your PC’s registry for errors!


872 Comments on How to Fix Blue Screen Errors

    […] Blue Screen of Death, or simply BSOD, represents an error notoriously associated with Microsoft Windows operating […]

  1. Morgan on Mon, 25th May 2009 6:10 am
  2. My blue screen of death isnt any of the ones you listed. It is a blue screen that says: STOP: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or its alternate. It is corrupt, absent, or not writeable. Please someone help me!

  3. Anthony on Mon, 25th May 2009 3:22 pm
  4. @Morgan – The BSOD error you are describing is caused by a corrupt registry. Microsoft has a knowledge base article on recovering from a corrupt registry that pertains to the c0000218 error.

    Did you try those steps?


    […] Microsoft further advices that you try to load the last known good configuration using the start menu (press F8 during boot). But you do need to make sure that the problem does not introduce itself again as a result of changes or updates. So the best way is to find the real cause of a blue screen error and fix it. […]

  5. Tim on Fri, 29th May 2009 6:08 pm
  6. Morgan,

    My BSOD says that there is a problem with file: nv4_disp

    It states that the device driver got stuck in an infinite loop. What do I do next?

    Thanks for your help!



  7. Anthony on Fri, 29th May 2009 10:11 pm
  8. @Tim – The nv4_disp is related to the n4v_disp.dll file which is part of the Nvidia device drivers for your video card. The most common solution to that problem is to get the latest drivers from the Nvidia support site ( ) and download your video card drivers.
    In the Control Panel, select System, select the Hardware tab and click the Device Manager button. Then open up Display Adapters, right click your video card and select Update Driver in the popup menu. Make sure to select the location for the drivers manually (not let Windows search), and pick the downloaded Nvidia drivers.

    Hope it helps.


  9. Nicki on Sat, 6th Jun 2009 1:57 am
  10. Hey there! Major problem: I receive an array of stop errors, varying from starting IE or MS Word to browsing the internet to turning on my computer. Some include:


  11. Nicki on Sat, 6th Jun 2009 2:00 am
  12. I forgot to mention that the first is the most common, and the only applicable file/program mentioned is win32k.sys. I’ve scanned for viruses several times and they’re all negative, and I’m wondering if it’s the anti-virus software. I really need some help before I decide to just get a new computer.

    By the way, I have a 4 year-old Gateway with Windows XP.

  13. Anthony on Sat, 6th Jun 2009 2:59 pm
  14. @Nicki – Your system seems unstable overall. The common causes for this type of BSOD errors is memory and a corrupt Windows installation.

    I suggest you check your memory with something like memtest86. Also try loading the default bios settings (in most cases F2 during boot will bring you in the bios). This will reset all memory timing to default.

    Another thing I’d suggest is to run “sfc /scannow” in the command prompt. This will verify and correct your Windows system files.

    I do not expect it is the antivirus software.


  15. Nicki on Tue, 9th Jun 2009 2:29 am
  16. Anthony,

    I ran “sfc/scannow” in the command prompt, and after the protected files were scanned, the window closed. Should I have received a positive or negative follow-up report? I also pressed F2 during boot and selected “Load Optimal Default” in the BIOS. Is that correct? The BIOS boot version is EV91510A.15A.0123.

    Lastly, is there another memory test available? I appreciate all your help.

  17. Anthony on Tue, 9th Jun 2009 8:43 am
  18. @Nicki – The SFC command will automatically replace corrupted system files with the original ones, so there should not be any follow up report.
    The Bios default selection is indeed correct.

    The best is really to use memtest86, but you can also try the Windows Memory Diagnostic from


  19. Nicki on Sun, 21st Jun 2009 2:58 am
  20. Anthony,
    Thanks SOOO much for your help! So far the BIOS settings worked! The memory test came up negative, but I plan on running the extended one soon.

    Thank you! Thank you! Thank you!

  21. Janice on Sun, 21st Jun 2009 1:47 pm
  22. I have had so much trouble with BSOD, tried several diff things, reinst WIN XP SP 3, remove SP 3, change antiV software, each time comp – Media Centre AMD Emachine would run fine then months later would BSOD with diff codes reappears. Last code was 0*000000C5, before that just shutdowns, before that o…8E, before that – 0…7F. Any ideas before I start buying new mem, MoBd, & HD? Thanx, Jan

  23. Anthony on Sun, 21st Jun 2009 6:08 pm
  24. @Janice – I’d recommend you run a memory test, because that could explain the erratic symptoms. Another option is a temperature problem. Try cleaning the system inside and make sure there is sufficient airflow around it.

    Hope it helps!


  25. Rose on Mon, 22nd Jun 2009 7:00 pm
  26. What do you do if the BSOD flashes too fast for you to see and then automatically reboots again and again and again (does the same for safe mode)

  27. Anthony on Mon, 22nd Jun 2009 7:40 pm
  28. @Rose – You can configure Windows not to automatically reboot on a BSOD error.
    In the Control Panel go to System. Select the Advanced tab, and under Startup and Recovery select the Settings button. Now you see a checkbox called Automatic restart under System failure. Make sure that is cleared and click OK (this is Windows XP, Vista has the same option).

    Next time a blue screen error occurs, the screen will stay and Windows will not automatically reboot.


  29. Nicki on Wed, 24th Jun 2009 1:03 am
  30. Anthony,

    I recently booted my computer with normal startup (I had it on selective with the anti-virus turned off). I received a new BSOD moments after an update was successfully installed: Update to.NET Framewok 3.5 Service Pack 1 for the .NET Framework Assistant 1.0×86(KB963707).

    I received the blue screen error:
    STOP 0x00000024
    Ntfs.sys address F84DE886 base at F84B9000, DateStamp 4800be5

    Is the cause the anti-virus software or could it be the update? If it’s the update, how can I re-install it?

    Any help would be appreciated.

  31. Anthony on Wed, 24th Jun 2009 7:40 am
  32. @Nicki – the stop error you list is actually a disk or file system error. Quite often you can fix that by running a “chkdsk /f” at the command prompt (with admin rights). This will check the disk and file system and correct any error found.
    Some more on this:

    So I do not think the .NET framework nor the AV software has to be the cause, it could be that .NET update is using a part of the disk that has errors.


  33. Nicki on Tue, 30th Jun 2009 12:48 am
  34. Anthony,

    I successfully ran the disk check a few days ago, but today when I booted up my computer, I received a STOP 0x07E blue screen error. It also read:

    VETEFILE.SYS Address AA2DB30E base at AA2D8000 DateStamp 482a3efc.

    I reloaded optimal BIOS settings, but what else can I do to to try to fix this? Please help!

    Thanks so much!

  35. Anthony on Tue, 30th Jun 2009 8:55 am
  36. The vetefile.sys file is part of Antivirus software by Computer Associates, so maybe that is causing your problems. You can try uninstalling and then reinstalling that, or maybe try switching to AVG ( ) to see if that help.

    Stop error 0x07E really indicates a driver problem, so this is related to the VETEFILE.SYS you indicate. This driver file is part of the Vet File Scan Engine, which listed in the Device Manager under Non-Plug and Play Drivers (make sure to select the ‘View hidden devices’ option in the View menu).


  37. Rene Celibataire on Wed, 1st Jul 2009 10:57 am
  38. Do Blue Screen errors still exist? i haven’s seen one since Windows ’98!!!

  39. kunal on Wed, 1st Jul 2009 2:07 pm
  40. hi anthony
    i recently added a new hdd to my pc , it worked well for months then the pc started getting hanged every now and then , then it would ask for : to repair windows , it worked for days then again it woud`nt even repair i reinstalled windows several times but same problem , so thinking that the old hdd might be the problem (since during chkdsk errors wer found) i reinstalled th windo in the nu hdd (making it master) just after i reinstalled all my softwares it showed BSOD giving
    0*00000003 , 89c62150 ,0*89c622c4 ,0*805d1142 error
    plzz help!! also is the old hdd realy useless(any way 2 know that)

  41. Anthony on Wed, 1st Jul 2009 3:00 pm
  42. @kunal – From the fact that you only started having problems with the new disk, it is more likely that this new disk is causing some kind of problem. Is it a IDE or SATA disk?
    One possible solution for stop error 0x00000003 is a Microsoft hotfix:
    This is assuming you are running XP of course.
    And also make sure you Windows updates are all installed, so all possible patches applicable to the system are present.

    Regarding the disk, a disk check should tell you if it is still okay. To make sure, do a full format (not quick), so all bad areas are marked and excluded for data storage.


  43. kunal on Wed, 1st Jul 2009 3:39 pm
  44. it`s SATA
    actually it started getting error after 2-3 months
    and thanks for help

  45. Bobby Amoureuse on Mon, 6th Jul 2009 7:01 am
  46. @Rene Celibataire of course they exist. Im with XP , blue screens appear often.
    Ive heard that you can see blue screens on Vista too , is it true ?

    Yes it seems that Anthony have missed some errors , but anyway really useful post.

  47. Anthony on Mon, 6th Jul 2009 6:14 pm
  48. @Bobby – Blue screen errors are as old as Windows is, so you can indeed see them in Vista and even Windows 7 for that matter. The article is meant to help readers understand and troubleshoot blue screen errors, and the list is based on XP errors, although most will be valid for Vista as well.

    Anyway, thanks for you reply to Rene and I am glad you liked the article.


  49. Ryan on Fri, 10th Jul 2009 2:46 pm
  50. Hi Anthony, I’m having serious blue screen problems mostly IRQL_NOT_LESS_OR_EQUAL and sometimes PAGE_FAULT_IN_NONPAGED_AREA and I really don’t know how to fix it.

    I wrote all the STOP numbers down for the 3 blue screens I just got a few minutes ago, The first one was the IRQL one which happened during a windows defender scan (I have Vista) and then after I wrote the numbers and such down and restarted it, it happened again,

    I wrote it down again (it was different) and then restarted and got it once more during a disk check the computer said was recommended to do after those restarts and then it happened again during that which was the same as the 2nd blue screen but different STOP numbers and some addtional stuff.

    the first one was


    STOP: 0x0000000A

    (0xFFFFFA000424C140,0x000000000000000c… 0x0000000000000001, 0xFFFFF80001CA89AD)

    second one was:


    STOP: 0x00000050

    (0xFFFFFA0006B2E178, 0x0000000000000000, 0xFFFFF80001CA21FO, 0X0000000000000005)

    and the last one was



    STOP: 0X00000050 (0xFFFFFA00047E5058, 0x0000000000000000, 0xFFFFFA6000915DE2, 0x0000000000000005)

    acpi.sys – Address FFFFFA6000A15DE2 base at FFFFFA60008F7000, Datestamp 47919283

    after this 3rd one happened I shutted the computer down and got back on 10minutes later and it managed to work and so im on now typing this out >.<

    Any help on this is greatly appreciated :)

  51. Anthony on Sat, 11th Jul 2009 9:53 am
  52. @Ryan – The type of erratic errors you are experiencing together with the ACPI.SYS file, indicate there is something wrong with the power or power settings. Just to make sure, you can try starting in Safe Mode (F8 at startup) and run a “SFC /SCANNOW” at the system prompt. This will check and restore Windows system files.
    But more likely it is a power problem. So you can boot into the Bios (in most cases F2 during boot) and see if you can disable the ACPI setting in the power section of the menu.

    Is this a laptop or a desktop you are having problem with?


  53. Ryan on Mon, 13th Jul 2009 1:11 pm
  54. @Anthony – I scanned using SFC /Scannow and it found some files that where corrupt and couldn’t be fixed, my reason for being so long to reply was I found out I had rootkits on my computer just a few days ago so I had to reformat the computer.

    I tried turning off the ACPI setting (there was two of them there, which I can’t remember the names of. One was disabled and the other was enabled) So when I tried disabling the one that was enabled the computer couldn’t load windows, so I enabled the disabled and still didn’t load until I turned the second one back on again.

    Its a desktop problem a very annoying problem


    P.S: Thanks for the help I appreciate your time to help out! :)

  55. Anthony on Mon, 13th Jul 2009 3:31 pm
  56. @Ryan – If you had Windows system errors reported by SFC, then they should be fixed. The presence of rootkits is worrying, so good you reformatted. But are you saying that the blue screen errors keep happening after you reformatted and reinstalled Windows?


  57. Ben on Thu, 16th Jul 2009 10:01 am
  58. Hi
    I’m having a BSOD problem which I cant seem to get around.
    I get code 0x00000024 which I understand is a NTFS problem.
    Ive run diagnostics and scandisk/chkdsk from DOS which all come up ok.
    Ive also tried to repair windows with the OS disk which just hangs straight away.
    I cant access windows at all to run any of the other diagnostics or changes suggested.

    Any help would be greatly appreciated.

  59. jeffrey on Thu, 16th Jul 2009 3:41 pm
  60. hi. I’m having a the blue screen of death on my windows vista home premium. i would fix it if i knew what caused it. can you tell me how to fix this if it said: Stop
    0x0000004E (0x0000008D, 0x0009B180, 0x00400000, 0xc000B151). I don’t lnow what those numbers stand for.

  61. Anthony on Fri, 17th Jul 2009 5:05 am
  62. @Ben – Stop error 0×00000024 is indeed a disk related problem. If you can not repair it and the chkdsk signalled no errors, it could be anything with the setup of the disks. If it is a desktop, you could open it and check the cables.
    Also check the disk assignment in the Bios, depending on the Bios type and version, you can sometimes change disk settings LBA and PIO mode. But that is mostly for older systems.
    One other thing to try is to run “SFC /SCANNOW” from the command prompt (requires admin level), which will check and restore your Windows system files.

    @jeffrey – Microsoft only has details for stop error 0x00000024 for W2K, but it is indeed also reported in later Windows versions. From what I know, quite a few are related to memory errors. So try running a memory test first. Memtest86 is a good test program.


  63. Ben on Fri, 17th Jul 2009 1:45 pm
  64. Thanks Anthony,
    I fixed the problem by taking out the hard drive and using it as a slave in another computer. When Windows picked up on the drive it repaired the corrupted files. Problem solved!

  65. Anthony on Fri, 17th Jul 2009 2:04 pm
  66. @Ben – Great to see you were able to solve it that way. And thanks for sharing!


  67. john on Sun, 19th Jul 2009 12:31 am
  68. i have this code i dont know what to do i tried everything i uninstalled the programs i know that must have cause it but still wont work i didint upate a driver either or install a driver


    pls help thank you

  69. Anthony on Sun, 19th Jul 2009 5:00 am
  70. @john – Stop error 0x000000a is mostly related to an irql_not_less_or_equal error.
    You can check some of the ideas in the link, but also check if you did not add any hardware. In most cases the error is caused by new hardware or a driver update (maybe you have Windows set to auto-update). Try using a restore point from before the update and program install you mention. Possibly the program uninstall did not remove everything.
    If that does not help, try running a memory test (memtest86) or try loading the default BIOS settings.


  71. Robin on Sun, 19th Jul 2009 12:49 pm
  72. I have this error:
    The Device Driver stuck in an infinite loop.

    STOP: 0x000000ea (0xFFFFFA800BF018A0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

    There is no information about any driver file.
    i reinstalled the drivers many times and many different ones. it never helped.
    The BlueScreen happens when i play games. not every game will cause the error.
    Just Games like GTA IV, Battlefield2, Fifa 09, Counter-Strike:Source… Games like Street Fighter IV, Pro Evolution Soccer 09 – works fine without any Error.

    PS: It still was the problem when i bought the PC. I went to the store and changed the PC. Still the Error. I never tried to reinstall windows. But i have about 500 GB on my fixed Disc. Wouldnt be so good if i loose them!
    I have the PC now for 6 Months i think.

  73. Anthony on Sun, 19th Jul 2009 5:13 pm
  74. @Robin – Stop error 0x000000ea is indeed related to video intensive applications, where things get stuck in the software.
    The most common solution is to update the video drivers, but since you have tried that, also have a look at some other tips to fix stop error 0x000000ea.
    The bios settings might help. I am not sure if you are overclocking your video card, but try to set it to default values.


  75. Chris on Mon, 20th Jul 2009 1:24 am
  76. Im getting a blue screen almost everyday, and there have been instances where after a blue screen my pc hasnt booted back up to even bios, where theres only power on the motherboard but no beeps, or signal to the mouse keyboard or monitor and often I have to take out the cmos battery and put it back in before it will work again.

    The last blue screen I got today says :

    Stop: 0x0000007E (0xc0000005, 0x00000100, 0x8BB7FC78, 0x8BB7F974)

    Is this hardware or software problem ?


  77. Anthony on Mon, 20th Jul 2009 3:19 am
  78. @Chris – That definitely looks like a hardware problem. I have had the same (various blue screen errors) and it turned out my power supply that was broken.
    If you cannot even get into the bios, that is serious. You could see if a bios update is available, but it might be time for an upgrade…


  79. Henry on Mon, 20th Jul 2009 8:31 am
  80. HI,
    I have this BSOD that say Run CHKDSK/F to check to hard drive corruption, and it say STOP: 0x0000007B (0xF8959640, 0xC0000034, 0x00000000, 0x00000000).

  81. Anthony on Mon, 20th Jul 2009 1:17 pm
  82. @Henry – Stop error 0x0000007B is related to the boot device in Windows, so a corrupt disk is very possible. If the chkdsk /f command does not help, another possibility is a boot sector virus, so make sure to run a virus scan with an updated antivirus program.
    Microsoft actually has a decent description of stop error 0x0000007B covering the possible causes and fixes.

    Hope it helps.

  83. Robin on Mon, 20th Jul 2009 6:28 pm
  84. Hi again Anthony,
    i thank you very much for your answer, i am trying another thing. To turn off the hardware acceleration (hope its correct translated in german it means Hardwarebeschleunigung) But my ATI Drivers of my ATI Radeon HD 4870 dissallow the options to me. So i cant change them. Maybe you have an idea how i can change the hardware acceleration on another way ?

  85. Anthony on Tue, 21st Jul 2009 11:50 am
  86. @Robin – Normally the hardware acceleration is available in the display properties window under the Advanced button. If the hardware acceleration can not be changed there, the driver you have installed does not allow it.
    I do not know of any registry setting that will allow you to manually disable the hardware acceleration… unfortunately.


  87. Chris on Wed, 22nd Jul 2009 2:41 am
  88. Thank for your previous help Anthony, I wanted to also add that I put my pc together 1 year ago, and never had any problems with it previously but after going away on a 3 month holiday I get back and find that it wasnt booting up anymore, only the lights and fans were working on the mobo, so I took it to my friends house to check the parts on his comp and it turned out the 8500 gt graphics card was dead so I recently purchased a 1gb 250 gtx along with a higher power supply just to be sure and it was working again for 1 week and now Im having the exact same problems again, after I shut down I wake up the next morning to find that I cant boot up again, after trying several times and then taking out the cmos it works again but then it freezes either at the dos or during the welcome screen or at the desktop where the mouse and keyboard stop working and then on the 3rd reboot its all fine again only to repeat the process the next time I shut down.

    Im starting to think it is either the ram or the motherboard after getting this error yesterday…STOP: 0x0000001A (0x00008884, 0x836FDE90, 0x836FE050, 0x00000002)

    My specs are: Asus P5k Deluxe -Wifi, Intel duo core E-6750, 4 gb A-Data Ram, 250gb Seagate SATA HDD, 600w Antec Power supply, Gigabyte 1gb 250GTX card.

    Thank you so much for your help.

  89. Anthony on Wed, 22nd Jul 2009 3:23 am
  90. @Chris – 1 Year is pretty recent, so things should not break already!
    The 600 watt power supply is quite adequate, considering that you are running only one hard disk. Two things I can still suggest:
    – update the bios if an update is available
    – run a RAM test (memtest86) to see if the memory is indeed faulty

  91. Andy on Thu, 23rd Jul 2009 4:38 am
  92. Hi Anthony,
    Recently i have been getting BSOD that says:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 8c3CB6CO
    BCP3: 94ECA69
    BCP4: 00000000
    OS version: 6_0_6000

    and another saying (whilst BSOD)
    Stop: 0x00000116 (0x84A56510, 0xeBEA7260, 0x00000000, 0x00000002)
    nvlddmkm.sys – address 8BEA7260 base at 8BE9B000, Datestamp 4a1dd468

    At first I thought this was a display driver issue so i decided to download and install the latest display driver for my laptop . Unfortunately, this didnt resolve the problem and i kept getting the BSOD. Then after some research i found out that Vista and Nvidia graphics cards clash alot so last nite I installed the Windows 7 release candidate in the hope that this would resolve the issue. However, i continued to get the BSOD. Currently, i have reduced the resolution on my laptop and it seems to be ok however, i would much prefer to run it at a higher resolution. Any suggestions as to why im getting the blue screen?
    Thanks in advance,
    PS. i also realised that my laptop blue screens when im running a few different things at once (although previously this wouldnt be a problem)

    Specs: Asus F3Sseries, CPU: DUO T7500, HD: 200GB, Memory: 2GB, OS: Windows 7 (previously Vista), Graphics card: Nvidia GeForce 8600M GS 256MB.

  93. Anthony on Thu, 23rd Jul 2009 9:06 am
  94. @Andy – I fear Windows 7 will not be much better than Vista, since the WDM and driver architecture are the same. Unless the Nvidia comes out with improved drivers for Vista/Windows 7 this could remain an issue.
    Did you try using different refresh rates at the higher resolution? Also see if you can turn the hardware acceleration off for the video card in the display properties.
    A last option would be to use alternate drivers. Have a look a the omega drivers, which can be used instead of the Nvidia drivers.

  95. stanly on Fri, 24th Jul 2009 11:36 am
  96. Hi Anthony,
    I’m having a BSOD on my windows xp everyday, it said:
    The blue screen errors keep happening even after i reformatted and reinstalled Windows.
    Perhaps the cause is my internet connection? because my mozzila often crash, so do safari, or chrome..
    Thank you so much for your help.

  97. Anthony on Fri, 24th Jul 2009 11:51 am
  98. @stanly – If you have seemingly random blue screen errors like that and have even reinstalled Windows already, it is probably faulty hardware or a hardware configuration problem (could even be caused by timing issues and temperature).
    First try loading the default bios settings, so the motherboard setup is standard.
    Also test your RAM with memtest86 to make sure the memory modules are not defective.
    The internet connection would not cause such errors, unless you have problems with your network controller.
    I am assuming here that you have a firewall active and are running antivirus software… coz a virus could also cause this.

  99. Andy on Fri, 24th Jul 2009 12:37 pm
  100. Hi Anthony,
    Thanks for the reply :) ill try downloading the omega drivers and ill give it a go. But just another question.. from what you said previously about Nvidia drivers clashing with Vista/Windows 7, does that mean that if i reformat my laptop back to windows XP, it will be fine? or do you think it is hardware issues thats causing my BSOD?

  101. Anthony on Fri, 24th Jul 2009 3:30 pm
  102. @Andy – Hope it works! And yes, I do expect that the BSOD errors would be gone if you revert back to XP.

  103. LaptopUser on Sat, 25th Jul 2009 6:56 pm
  104. I have a problem that made BSOD by Power Supply Broke. Someday ago, while I had used my PC perfectly, after I booted my comp it appeared BSOD but I could not found the source of this problem. I tried to reinstall windows, clean RAM and cards, reset bios but BSOD hadn’t be disappeard. I’m very tired to fix my computer. I asked my friend , he suggested me to change power supply and that’s resolve my problem.

  105. tammy on Sun, 26th Jul 2009 4:49 pm
  106. My daughters computer has the blue screen of death error stop:c0000218 registry file failure. we tried the f8 during reboot and it returns to blue screen. We also tried to restart with the disks and still back to blue screen. Please help!

  107. Anthony on Mon, 27th Jul 2009 4:59 am
  108. @LaptopUser – Thx for sharing. a broken power supply will give you very random BSOD errors indeed.

    @tammy – If you can not start the computer with the setup disk, then the cause of your stop error c0000218 is most likely not a corrupt registry, but some hardware problem. If you have changed anything on the computer recently, try changing it back (like adding external devices, adding memory, etc.).
    Are you sure the computer is starting from the CD/DVD? You can check the Bios setup to make sure that is the case. Press F2 during startup to get into the Bios and then check the startup or boot settings. You can define the sequence of boot devices, and need to make sure the CD/DVD drive is the first in the list.

    If all this does not work, I’d suggest you bring the PC to a repair shop, as most likely a component is defect.

  109. adhi darmawan on Thu, 30th Jul 2009 12:10 pm
  110. Hi, sorry for intruding…
    I tried to install alcohol 120% to my friend’s vista and now it’s look like something is broken… still it’s said that is when BSOD occurred it said something like dumping data or kinda like that and keep looping when the windows started so I can’t uninstall the apps and stuck there doing nothing… (T_T) please help me!!!

  111. amir on Thu, 30th Jul 2009 12:16 pm
  112. My problem is 0*0000007E Viaudios.sys how can i solve it?
    When i want to run games it reboot after BSOD.

  113. Anthony on Thu, 30th Jul 2009 12:53 pm
  114. @ adhi darmawan – I am not sure Alcohol 120% is compatible with Vista. Try MagicDisc instead, that I know works for sure.
    But these tools use virtual drivers to simulate a drive when mounting an image, so there is probably where your friends system now fails. Did you try starting in Safe Mode (F8 during boot) and then uninstall Alcohol 120%?

    @amir – stop error 0x0000007E is related to the Via audio driver in your case. You should try updating the driver or uninstalling and reinstalling it in the Device Manager.

  115. amir on Fri, 31st Jul 2009 7:50 am
  116. What causes viaudio.sys error? And does a sound driver can stop running a game & restart Win???!!!! ((( I ran sfc /scannow some days ago does it depend on my problem??? thx.

  117. Anthony on Fri, 31st Jul 2009 8:49 am
  118. @amir – viaudio.sys is a driver file for a Via Technologies PCS audio device and yes, it can stop a game from running and restart your PC.
    Try the Via website for an updated driver.

  119. Alberto on Sat, 1st Aug 2009 3:54 pm
  120. Hi there, i tried doing several things in fixing my blue screen of death but none worked. I tried the spy ware in safe mode but that didn’t work, but i couldn’t because i cant connect to the internet in the safe mode so i couldn’t update the drivers. Anyways my error says only this:

    Stop:0x0000008E (0xc0000005, 0x00000000, 0xA018CA48, 0x00000000)

    If anyone can help me i would really appreciate it.

  121. Alberto on Sat, 1st Aug 2009 4:09 pm
  122. “but i couldn’t because i cant connect to the internet in the safe mode so i couldn’t update the drivers.” What i mean by this is that i couldn’t update the drivers because i cant connect to the internet in safe mode even thought i put safe mode with network. Also, i did try the registry fix like Reg cure.

  123. Anthony on Sun, 2nd Aug 2009 11:20 am
  124. @Alberto – Try loading the default bios settings.
    Another option to try is to disable the hardware acceleration of the video card.
    Did you see any file name on the blue screen (xxxx.sys or something)?

  125. Michael on Mon, 3rd Aug 2009 1:07 pm
  126. I finally fixed my blue screen problem with your great information. Thanks it was a terrific help.


  127. Deborah on Mon, 3rd Aug 2009 9:49 pm
  128. Hello, I have a BSOD error Machine_Check_Exception stop:0x0000009c (ox00000000,0x808855F0,0xA2000000,0x84010400) won’t let me partition the hard drive so I can’t load winXP. I am on a laptop. My hard drive is 160GB my memory is 1GB. Tried chdsk/P and R – say I have bad sectors unrepairable only does 50% of hard drive then freezes. By the way this is a new hard drive. Can anyone help me. Thanks

  129. Anthony on Tue, 4th Aug 2009 3:23 am
  130. @Deborah – If you can not even partition or format the drive, there is certainly something wrong with the hard disk or its setup. If it is a new disk as you say, I would take it back and have it replaced or have them test and format it for you.

  131. Jesse Cooper on Fri, 7th Aug 2009 1:44 pm
  132. Hello, thanks for your website!
    I get a BSOD error when trying to print to an HP network print adapter. It works fine on all other machines though.
    The error code is 1000008e parameter1 c0000005, parameter2 ba93dcc4, parameter3 acd8aad8, parameter4 00000000
    Event Category(102) Event ID:1003
    I have tried to uninstall and reinstall the network print adapter software twice, but that hasn’t worked. Any other ideas, or will I be forced to use another printer =:( ?
    Thank you

  133. Anthony on Fri, 7th Aug 2009 2:11 pm
  134. @Jesse Cooper – Error 8E that you are reporting means a not handled kernel level exception error. Combined with the 1st parameter, the c0000005, this most likely is due to a memory error.
    There are a few things you can try:
    – a memory test (RAM), using a program like memtest86
    – load the default bios settings (or check if any memory options like memory caching are active and disable them)
    – update the bios to the latest version

    The printer and printer driver should not be the problem, especially since you use the same on other systems.

    There is one more option, which is a virus, but that would not be the cause if you run up to date antivirus software.

  135. Jesse Cooper on Fri, 7th Aug 2009 2:34 pm
  136. Thanks a lot.
    I’ll look into it and see what I can unearth! It won’t be so bad if it’s a memory chip as that’s easily replaced. Hopefully I wont have to mess around with the bios.

  137. Neil on Fri, 7th Aug 2009 3:50 pm
  138. This is a really useful site – thanks. Unfortunately I too am having blue screen error. I tried to restart my pc while back and got an error ntoskrnl.exe missing. When I tried to boot into recovery disc I got a blue screen. I used a windows slipstream to get into my harddrive and found that every file in windows/system32 beginning with “m” to “z” had been deleted. I replaced all files and tried to reboot. Ntoskrnl error was gone but now instead I got blue screen again. Did memory test and found one suspect dodgy stick of Ram which I removed – still blue screen. Backed up my HD using slipstream and wiped the HD and tried reinstalling windows. Still I get a Blue screen. Finally reset Bios to factory settings and still get the same Blue Screen error. The error states ***stop: 0x0000007B (0xF78D663C, 0XC0000034, 0X00000000, 0X00000000). It must be hardware problem as HD is now wiped but that doesn’t explain the System 32 folder being semi deleted. Has me totally stumped. Any help appreciated.

  139. Anthony on Sat, 8th Aug 2009 4:28 am
  140. @Neil – One option I see as possible is a boot sector virus. Did you really boot from a virus-free Windows CD when you reinstalled? If so, make sure to do a full NTFS format, not a quick format. I would even suggest you remove the existing partitions and recreate new ones.
    Apart from that your problems really point at a problem with the HD indeed. Did you do a full CHKDSK /R to check for bad sectors? If possible, try using a different HD as your system disk.

  141. Neil on Sat, 8th Aug 2009 3:51 pm
  142. Anthony – I have tried different hard drives, same result = blue screen. I have used military of defence program to wipe the HD’s so I am happy all partitions etc are now gone. I used chkdsk/r to check all HD’s and got no errors. I tried something else. I got hold of a vista disc, tried booting from it and installed updated vista sata controller drivers and got the following blue screen
    Stop: 0x000000E1 (0x888070A1, Ox00000002, 0x00000000, 0x8892D260)

    Does that new error point in a new direction?

  143. Sean on Sun, 9th Aug 2009 4:53 am
  144. Hi anthony i was curious if you could help me.

    my blue screen of doom is the one that is in the screenshot at the beginning of the article

    i did go in the bios and try switching it and defaulting it and it did work for about 15 minutes and then boom it bsod’d again

    and it keeps on doing it. i cannot run the computer for mmore than 5 minutes without getting yet another blue screen.

    i’m thinking a complete reinsall of the OS will do this. or am i going to have to invest in a new computer.

  145. Sean on Sun, 9th Aug 2009 4:55 am
  146. i forgot to mention that i cant do a system restore anymore- it comes up with a message saying that somebody turned it off

  147. Anthony on Sun, 9th Aug 2009 7:23 am
  148. @Neil – If a fresh installation of Vista does not even work, then you definitely seem to have a hardware problem. From your description so far I am beginning to fear it might be a motherboard problem.
    If you cleaned the hard disk, reset the bios and tried a fresh Windows installation, I am not sure what to recommend anymore. The new error you reported does not really help me there. Is it an older motherboard or a recent one?

    @Sean – I suggest you run a memory test to make sure you do not have faulty RAM.
    Also make sure your Windows and device drivers are up to date, many of such problems are caused by driver problems.
    It could also be a temperature problem. If it is a desktop, try running it without the cover for a while to check if it is. You might need to clean the inside of the PC to restore the airflow.
    The system restore can indeed be disabled. You can turn it back on, but that won’t help you now. Better to do that once it is running fine again.

  149. Neil on Sun, 9th Aug 2009 8:55 am
  150. Anthony – I had some success last night. Mine is a Dell Dimension 9200 and I did a search regarding my latest blue screen error and Dell and Vista. Results seem to indicate It is possibly unrelated to the previous errors as there seems to be some issues with the Sata controller driver with Vista (surprise surprise) the work around is to go into Bios and on the Sata Drive options you can set it to “Raid On”, or “autodetect”. Setting to autodetect means you don’t need to install sata control drivers during a fresh install of vista. Doing this I got vista to install. I have tried briefly to get Vista to see my 2nd hard drive but no joy there yet, I think I may now have to install those Sata drivers and hope it doesn’t drive vista crazy again. Unfortunately, I still don’t know what the root cause of my initial blue screen was so I can’t really offer any help to others out there with the same issue. Thanks for your help.

  151. mickey on Sun, 9th Aug 2009 9:07 am
  152. Hi Anthony,

    Looks like you have done expertism in BSOD eroors.

    I also have one for you.
    I was installing XP SP3 but at the time it shows “Setup is Starting WIndows” a blue screen appears says DRIVER_IRQL_NOT_LESS_OR_EQUAL sometime it says IRQL_NOT_LESS_OR_EQUAL. I have two RAM sticks of 512MB each. I have tried everything from my side. I have tried swapping RAM with the slots, I have removed network adapter from Motherboard. I have formatted my whole HD through Partition Magic but still i am geting the same errors. I have contacted various Hardware engineers and they all are saying i have to change my Motherboard. It’s quite expensive to change motherboard.
    Request you to help me out. Thanks in advance.

  153. Anthony on Sun, 9th Aug 2009 1:00 pm
  154. @mickey – Yeah, I have had my own share of BSOD errors ;)
    Considering what you have tried already, the only I can suggest is to load your default bios settings. It appears that the SP3 update installed some incompatible update in your system. If your PC worked fine before SP3, then I don not think your motherboard is suddenly faulty.

  155. fred on Sun, 9th Aug 2009 11:19 pm
  156. Anthony,
    A friend asked me to take a look at her laptop which she tried downloading movies onto, you know what happens next right. She proceeded to get multiple viruses implanted onto her laptop, spyware, etc. When booted up it gets a BSOD irql_not_less_or_equal error. Ive booted it into safemode to try and see if she had any virus software installed and it seems as though she doesnt. Also when it boots up it has a black screen with nothing on the desktop, its just black, It does say its in Safemode but theres no startmenu or hotkeys available to click on. I can cntl/alt/del and the task manager pops up and i can run some programs but most of them have errors and wont start. How do i go about fixing this laptop.

  157. Paul on Mon, 10th Aug 2009 5:08 am
  158. Hi I started getting the BSOD almost everytime I start my computer and I’m not sure what is causing the trouble but it always starts with STOP: 0x000000D1 and it says IQRL_NOT_LESS_OR_EQUAL.. I don’t know what to do and I wish to get rid of it A.S.A.P. I’m glad I ran into this site in my attempt for trying to find a cure.. and I had my computer for about 3 years now… please help because it would be greatly appreciated. Thank You.

  159. Anthony on Mon, 10th Aug 2009 8:08 am
  160. @fred – Really the best thing to do is to boot from a clean Windows CD/DVD and reinstall from there. Delete any partitions on the hard disk, recreate them and do a full format. That way you are sure any viruses are gone.
    Cleaning up a Windows PC in that state is going to be a nightmare…

    @Paul – Most likely it is due to a driver problem or a memory problem. So update your device drivers and run a memory test to check you RAM (memtest86 can be used).
    Apart from that you could recreate your page file to make sure the virtual memory is not causing the problem (just set you page file size to NONE, reboot, and then set it back to the previous value which should be about 1.5 times your RAM size).

  161. Paul on Tue, 11th Aug 2009 4:57 am
  162. I guess it’s not the virtual memory that’s causing the problem and I wanted to make sure with the memtest86 but it said that I need a floppy disk for storage of the data but I didn’t really know what to do since my computer didn’t have a slot for the floppys like the old computers.. Is there a way to still use memtest86 without the floppy for example like memory sticks and usbs? Thank You.

  163. Anthony on Tue, 11th Aug 2009 11:11 am
  164. @Paul – On the memtest86 website, go to the Free Download page and there you will see downloads for a CD (ISO), USB, and floppy, so you can use a CD-ROM or USB.

  165. Paul on Wed, 12th Aug 2009 2:14 am
  166. Oh okay I see thank you very much I wouldn’t have known what to do if it wasn’t for your help! You saved my back big time!!

  167. erik on Wed, 12th Aug 2009 11:49 am
  168. >>What do you do if the BSOD flashes too fast for you to see and then automatically reboots again and again and again (does the same for safe mode)

    I have the same problem & i followed your suggestion by not having the system reboot on error in control panel….. BUT still after the adjustment – the BSOD continues to flash too quickly. Strange, why haven’t it worked for me. I can confirm the settings have been saved in control-panel. system/advance/startup&recovery..

  169. Anthony on Wed, 12th Aug 2009 2:29 pm
  170. @erik – I have never heard of that. If the Automatic restart is disabled in the system settings of the control panel, the BSOD should show and not immediately be followed by a reboot. You could try pressing the Pause/Break button, that used to work on some older computers.
    But you can certainly also look at the event manager and find out more about the blue screen error.

  171. erik on Thu, 13th Aug 2009 1:21 pm
  172. Anthony,
    I am aghast the blue screen stayed for 2 seconds & disappeared followed by the reboot……… all at sea. Maybe i should get a camera to take a picture of the error msg LOL. if i could shoot fast enough.

    The event manager shows no fatal error…

    I know for a fact it is the intel wifi driver/device – because when i disable this device – the system will never reboot. Once i re-enable the driver for this device – it happens intermittently – about every hour or 2. I have checked with Sony (Vaio) and Intel – this driver is the latest.

  173. Anthony on Thu, 13th Aug 2009 2:20 pm
  174. @erik – It could be that the wifi device is having a resource or compatibility conflict with another device. So since you already have the latest driver for the wifi, you could try updating the other drivers. Or, try to pinpoint the conflict by disabling other devices one by one…

  175. Jeff on Thu, 13th Aug 2009 11:16 pm
  176. Anthony,
    Could you please help me on this?
    I have been recieving the blue screen more frequently lately, at least once a day now. I have made sure all the updates are installed from Microsoft. My computer is a Sony Vaio with XP media center. The last error screen had these codes displayed. Also the computer makes a tapping noise sometimes….like the hard-drive arm is swinging back and forth?

    Stop:0×000000F4 (0xc0000003, 0×86EBBA38, 0x86EBBBAC, 0×8060566E)

  177. Anthony on Fri, 14th Aug 2009 5:05 am
  178. @Jeff – Stop error 0×000000F4 is often related to a hardware problem indeed. It cam be the memory, so run a memory test to check for that. But also possible is a hardware misconfiguration. Loading the default bios settings can sometimes help there.
    But it could also be that the CMOS battery (important for bios and settings storage), is faulty. If you have a Vaio desktop, you could open it up and reset the CMOS (there should be a jumper on the motherboard next to the battery, check your manual for that). In case of a laptop I would not open it, bring it to a repair center.
    Although I have not seen this error as a result of a hard disk problem, you can always run a full disk check (use CHKDSK /R) or even replace the HDD.

  179. Muntaha Masood on Sat, 15th Aug 2009 6:05 pm
  180. Stop 0×00000050 PAGE_FAULT_IN_NONPAGED_AREA
    well this is exactly my error which is in ur list as well.
    please lemme know how to fix it.
    its a system of dell wth windows vista.

  181. Jeff on Sat, 15th Aug 2009 6:34 pm
  182. I purchased “Win Cleaner” and installed last evening. So far, I have not had the blue screen. Things seem to be running much faster also! I hope this works, will let you know if blue screen comes back.

  183. Anthony on Sun, 16th Aug 2009 11:53 am
  184. @Muntaha Masood – Stop error 0×00000050 is a memory error, which can be caused by faulty memory, so try running a memory (RAM) scan with a program like memtest86.
    Another common cause of this error is a problem with a video driver (video cards often use additional memory for processing). So try updating or reinstalling your video driver.

    @Jeff – In rare cases blue screen errors can be caused by registry problems, so maybe that’s why the problem got fixed. I hope you won’t see it again!

  185. erik on Tue, 18th Aug 2009 12:39 am
  186. >>
    @erik – It could be that the wifi device is having a resource or compatibility conflict with another device. So since you already have the latest driver for the wifi, you could try updating the other drivers. Or, try to pinpoint the conflict by disabling other devices one by one…<<<<<<<<<<<<<<

    Anthony, thanks.
    I disabled & enabled the devices one by one to arrive at the conclusion that the wifi device (or driver) was the source of the error. but How can i check what conflict it is having with other devices? they have all been disabled/enabled one by one after 12 hours each,

    Also, wifi using IRQ 18 has no conflict. only one device using this IRQ.

  187. Anthony on Tue, 18th Aug 2009 1:30 pm
  188. @erik – It could be a I/O address or memory range conflict as well, not necessarily a IRQ conflict. But those things should be addressed by the drivers…
    Have you tried installing the original, older driver for the Wifi device instead of using the latest one?

  189. SID on Tue, 18th Aug 2009 4:00 pm
  190. hey i have the bsd too. i cant run the pc in safe mode aswell.

    but i have access to command prompt through startup repair.

    how would i uninstall software i suspect is the problem

  191. Anthony on Wed, 19th Aug 2009 10:10 am
  192. @SID – The easiest method to remove faulty software in your case is to change the active directory to Program Files and then the program directory for the software, and then delete all files there.
    For example:
    CD C:\Program Files\Adobe\Reader 8.0
    DEL *.*

    This would remove all Acrobat Reader program files, so it could not run anymore.
    There might be entries in the Registry you need to remove after that, but the program should not be able to cause any problems anymore.

  193. geo on Wed, 19th Aug 2009 11:10 pm
  194. Stop 0×00000050

    what to do to fix this.
    i have windows xp.

    Stop: 0x00000050 ( 0xE3AA9000, 0x00000000, 0x80560F58, 0x00000001)

  195. Anthony on Thu, 20th Aug 2009 11:34 am
  196. @geo – Did you try the memory test as recommended in comment #94?
    Also try updating your video driver. Those are the 2 most common causes for stop error 0×00000050.

  197. SID on Thu, 20th Aug 2009 12:34 pm
  198. thanks i’ll try that in a bit

    the stop error i received was

    stop: ox000000f4 (0x00000003, 0x91ff2330, 0x91ff247c, 0x82852400)

    any known causes?

  199. geo on Thu, 20th Aug 2009 5:28 pm
  200. k ill try what u recommended me

  201. Anthony on Fri, 21st Aug 2009 4:42 am
  202. @SID – The combination of stop error stop: 0x000000f4 together with 0×00000003 as the value for the first parameter in most cases means a disk problem. Could be cable, master/slave settings, hard disk itself or the combination of IDE or ATA devices in the system.
    On cause is explained in more detail by Microsoft.
    This makes me a little doubtful on whether your plan to remove software will solve the issue. Any reason you believe that to be the cause?

  203. Muntaha Masood on Sat, 22nd Aug 2009 6:32 pm
  204. hi Anthony,
    here i am again. well its kin ov strange. As after reporting my error to u last time i just remembered i installed something odd thrugh an i uninstall it nd the Blue screen error neva appeared after tht..till last night, i mean igt went well for 4 to 5 days….i was relaxed before but now i had it again last night with a different message which said IQRL_NOT_LESS_OR_EQUAL. so i m confused now wht xactly to do..lemme remind u in my last mail to u the error was page_fault_in_non_page area.
    thnx alot u r doing a gr8 job there,,,hope to hear from u soon.

  205. Anthony on Sun, 23rd Aug 2009 6:17 am
  206. @Muntaha Masood – If the initial problem was caused by software, and you uninstalled it, I would suggest you run an antivirus and malware check. Also try running a registry cleaner to make sure nothing of the program is remaining.
    Other than that it could still be a RAM problem, so the memory test still make sense in case you did not try that.

  207. Vibhuti on Wed, 26th Aug 2009 1:00 pm
  208. Hi Anthony

    I bought an HP Paviliion dv3t series laptop a month back. Today I started my laptop and found the blue screen with bccode 000007e. bcp: c0000005, bcp2: 800020903aa, bcp3: a60021b27d8, bcp4: a60021b21b0
    There is a temporary dump file that has been created but i cant open it because i dont have the software which supports it. I cant even download it because I cant access the internet on safe mode (even with networking).

    I am not sure whats wrong with my computer. Can you help me out?

    Thanks in advance

  209. Anthony on Wed, 26th Aug 2009 4:57 pm
  210. @Vibhuti – Apart from the dump, please check the Device Manager and see if there is any unknown device or device in error. The most common cause of stop error 0x000007e is a device driver problem.
    Also have look at the event log to see if that contains useful information on the error situation.

  211. Debdeep Mukherjee on Sat, 29th Aug 2009 11:34 am
  212. Hi Anthony,

    My problem is same as Vibhuti’s. Today morning when I started watching a movie in full-screen mode my DELL STUDIO15 laptop with Vista 64bits, p8600, 4GB Ram suddenly showed the STOP ERROR, 0*0000007E. After that now I can do all the work in my alptop, but the movie can’t be watched in full-screen mode. Although I don’t know whether the problem is anything of that sort, i mean whether that is the root cause.

    Because from that time onwards I can’t shut down my computer properly. It is always shutting down with that BSOD same error even if I am shutting it down with the conventional procedure. I can’t open the dump file, I checked the event logs and gathered the following information(I have written the source at first) but can’t decipher. Please help me out:

    WINLOGON- The winlogon notification subscriber was unavailable to handle a notification event.

    Event System- The COM+ Event System detected a bad return code during its internal processing.
    HRESULT was 8007043c from line 45 of d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp.
    Please contact Microsoft Product Support Services to report this error.

    plugplay manager – The service ‘TabletInputService’ may not have unregistered for device event notifications before it was stopped.

    bugcheck – The computer has rebooted from a bugcheck.
    The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff800022893aa, 0xfffffa60015e07d8, 0xfffffa60015e01b0).
    A dump was saved in: C:\Windows\MEMORY.DMP.

    Event Log – The previous system shutdown at 05:37:09 on 29-08-2009 was unexpected.


    NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on ‘,0x9′. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known.

  213. Anthony on Sun, 30th Aug 2009 6:35 am
  214. @Debdeep Mukherjee – Based on your scenario I would suggest you reinstall the video and audio drivers, as those are the only devices really used in the movie playback. The other error symptoms you mention are most likely the result of the initial error, so I do not really think the network device is a problem.
    But reinstalling the drivers and loading the default bios settings are the best first steps in fixing BSDO errors like 0x0000007E.
    If both don’t help, try running a memory test, the video card might allocate more memory in full screen video playback mode, which means it could be a RAM issue.

  215. Debdeep Mukherjee on Sun, 30th Aug 2009 8:09 pm
  216. I even tried to install that but in vain. Whenever I’m going to install the driver from the CD it is crashing instantly. Now even by BlueTooth driver has gone corrupted. I disabled all the 3 drivers for the time being and the system is shutting down properly. It was getitng crashed at the tail end of “SHUT DOWN”, initially.

    Now, even if I click the wi-fi bluetooth button in the keyboard and it gets activated within minutes it is crashing. Any suggestions? The full-screen mode was working was working fine for last 2 months since I bought but from yesterday. I just can’t fathom as what has gone wrong !!

  217. Anthony on Mon, 31st Aug 2009 7:19 am
  218. @Debdeep Mukherjee – Seems your system got corrupted by something in the last days. If possible, try doing a system restore to a date before that.
    If you did not already, also run a virus check to rule out a virus as the cause.
    Another option is to simply reinstall Windows completely, but that will obviously take more time :(

  219. Debdeep Mukherjee on Mon, 31st Aug 2009 7:27 am
  220. I have tried everything, as it was not shutting down properly initially so the system restore wasn’t completing properly. Now with the shut down is ok as I have disabled the drivers, to my horror, all my restore points are gone. I am even trying hitting F8 for a “restore factory settings” while booting but I don’t know , it is not routing me to that “Advanced Boot Options”.

    Please tell me if there is any way to restore factory settings for DELL Laptops from inside, i mean while working inside the windows other than before the booting starts?

  221. Anthony on Mon, 31st Aug 2009 7:35 am
  222. @Debdeep Mukherjee – You can indeed recover Windows from the factory image, but that is still like a fresh install.

  223. Debdeep Mukherjee on Wed, 2nd Sep 2009 2:15 am
  224. Hi Anthony,

    Now that I have formatted my PC and re-installed all my drivers again, the Blue-Screen problem is gone. But my “IDT High Definition Audio CODEC” Driver is getting corrupted everytime I’m restarting the Windows. Suppose now I’ve installed, the sound is working properly, but when I’ll restart again, it will be gone, in Device Manager, an Exclamatory Mark will reside just before that Driver Name. I don’t have any clue as to how to fix it but that is the recommended driver for me according to DELL Configuration. I even tried installing the latest version of that driver from the DELL Website but no luck.

    Another thing, for formatting the laptop, the Recovery Drive(D:)[generally] is gone. Is there any means to get it back again by creating it somehow manually??

  225. paul on Wed, 2nd Sep 2009 5:48 pm
  226. Hello. I have been receiving this blue screen several times now. I was able to reboot and go ahead problem free until a couple days ago. The computer went heywire – alerts coming up telling me to run virus scan. I discovered two virus – win32/cryptor in two locations:
    c:\Program Files\Internet Explorer/IExplore.EXE{168}
    before the virus scan was complete, I heard what sounded like a circut breaker going and the blue screen appeared. this was included:
    stop: 0x0000005 0x804D92c2 0xF7E875C4 0x00000000
    also, the power supply seemed to be very warm to the touch. it is a 400watt. I am unsure of any other info I can or should include here, but any help would be appreciated. Oh, I can not get past the blue screen which now comes up right away upon attempting to reboot. I’m using a secondary computer.

  227. Anthony on Thu, 3rd Sep 2009 3:08 am
  228. @Debdeep Mukherjee – Not sure about the audio driver issue, if it is the right driver it should not show an exclamation mark after rebooting.
    Regarding the recovery partition, you might be able to recreate it, but you will need the recovery disks that came with the computer. You can request those from Dell if you did not get them.

    @paul – The win32/cryptor virus is a trojan that would not harm you computer in a physical way, so I am suspecting that something really broke down. It could be the power supply or the motherboard. Unless you are quite a techie, it would be best to take it to a computer shop. They should change the power supply and see if that fixes it. Once you get it running again I really recommend that you do a clean format to get rid of any viruses (after you back up your personal data of course).

  229. pakzad on Thu, 3rd Sep 2009 3:35 am
  230. hi dear.
    i’ve got a mess. after installing a software, suddenly it happened. system turned off and restarted again with blue screen,without any text. and the problem repeats again and again. i accesed safe mode and delated installed file,but the problem is still there.please help me.


  231. Anthony on Thu, 3rd Sep 2009 7:01 am
  232. @pakzad – Try running a complete system scan with your (updated) antivirus software, it sounds like you might have a virus. Deleting the software would not fix that. What was the software you installed and where did you get it from?

  233. paul on Thu, 3rd Sep 2009 7:45 am
  234. Anthony – thank you for your reply. I had a compter savy friend look at the machine and he quickly concluded the problem to be the motherboard – three blown capacitors. So…we are going to buy a new motherboard – it’s old anyway – bout time I got something newer. And I figured that I might as well buy a better processor as the one I currently have is…old. Hmmm, might as well replace the power supply too. Bout th only thing worth keeping is the vid card. I will do the clean format. Anyways – thank-you for your time. Cheers.

  235. Debdeep Mukherjee on Thu, 3rd Sep 2009 1:16 pm
  236. Hi Anthony,

    I got the backup disc anyways. Regarding the driver issue, the dell support guys suggested me to format the computer again as they are suspecting that the drivers have not been installed in a proper sequence as it should be !! Later on they told me not to install that IDT Driver which was the culprit. The normal soundof the computer is now working fine with the default High Definition Audio Driver that comes with Vista. But I have a Hi-Fi Sound Blaster of Creative. I can’t install that application right now as it says “No Audio Driver has been found in your computer, so the setup can’t continue, Install the audio driver and try installing this again” or something like that!! So that concludes that IDT will have to be installed. No Escape!!

    I am still in a dilemma whether I will install that IDT again, as I have already reinstalled the OS twice in 3 days, which is definitely not desirable!!

    Please suggest If you can find any other options, but that is the defailt driver that came with the laptop, so it’s that right driver. Dun know why that exclamatory sign came!!

    I even tried installing the latest version of that driver from their page but no use!!

  237. Anthony on Thu, 3rd Sep 2009 1:38 pm
  238. @Debdeep Mukherjee – THe IDT driver has been the cause of many problems with Vista (and even XP) users. Some people have been able to fix the problem by using the Sigmatel Audio driver from the Dell site. Is that the driver you tried already?

    And make sure you turn on System Restore, so you can just fall back to the previous configuration if things go wrong again…

  239. Debdeep Mukherjee on Fri, 4th Sep 2009 3:31 am
  240. Ohh is it?? So IDT has been the culprit for long!! I dint know the other SIGMATEL driver’s name before u told me….thank you once again… thing I just want to clarify, will that SIGMATEL be able to drive that XI-FI Sound Blaster from CREATIVE?
    If not, then it’ll be of no use for me….If yes, then nothing will be better than this!!

  241. Anthony on Fri, 4th Sep 2009 4:01 pm
  242. @Debdeep Mukherjee – Not completely sure about which Creative audio cards it is compatible with, I just know it solved problems for people with very similar problems as you on Dell computers. Worth a try I’d say!?

  243. Raymond on Tue, 8th Sep 2009 4:51 am
  244. My 5-years old VAIO was shutting down with the following BSOD message.
    Stop 0×0000000A IRQL_NOT_LESS_OR_EQUAL
    It might have been caused by updating XP from SP1 to SP2.
    I managed to solve it by updating the driver for the VAIO wireless receiver.
    lesson learned – if you haven’t updated any hardware, check whether you have updated Windows. Also check your computer manufacturer any update drivers.
    I hope this help. Good luck.

  245. Anthony on Wed, 9th Sep 2009 7:22 am
  246. Will Windows ever be without blue screen errors? Even in Windows 7 the blue screen can still occur

  247. Jolene on Sat, 12th Sep 2009 3:06 pm
  248. Hello. I have a fujitsu tablet pc and ever since i bought it, i have been experiencing Bluescreen for about 3-4 times already. I am using Windows vista. Anyways, all i managed to see when it became bluescreen was 0×000000124. Do you have any idea what could have cause this problem?

  249. Jolene on Sun, 13th Sep 2009 2:38 am
  250. These are the problem details.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.
    Locale ID: 18441

    Additional information about the problem:
    BCCode: 124
    BCP1: 00000000
    BCP2: 86830028
    BCP3: B2000018
    BCP4: 02000E0F
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:

  251. Quint 52 on Sun, 13th Sep 2009 3:45 pm
  252. Hey Anthony,
    I’m getting the BSOD. Not sure why. Here is what is says:

    “A problem gas been detected and windows has been shut down to prevent damage to your computer.

    A process or thread crucial to your system operation has been unexpectedly been exited or terminated.

    If this is your first time you’ve seen this Stop error screen, restart your computer. If this screen appears
    again, follow these steps:

    Check to make sure any new hardware or software is properly installed. If this is a new installation,
    ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory
    options such as caching or shadowing. If you need to use Safe Mode to remove or disable components,
    restart your computer, press F8 to select Advabced Startup Opyions and then select Safe Mode.

    Technical Information:

    *** STOP 0x000000F4 (0x00000003, 0x8779A020, 0x8779A194, 0x80SFAF28)

    Beginning dump of physical memory
    Physical memory dump complete.
    Contact your ststem administrator or technical support group for further assistance.”

    Please help!

  253. Anthony on Mon, 14th Sep 2009 4:56 am
  254. @Jolene – That issue seems to be related to a NVidia/sound problem and is also related to the PCI-e bus. The most common solution is the BIOS. Try loading the default BIOS settings, and if that does not work, check if there is a BIOS update for your computer and update.

    @Quint – Stop error 0×000000F4 in combination with the first parameter can mean a disk problem or a CMOS problem.
    Run a “chkdsk /r” in a command prompt to check the disk(s).
    Depending on your motherboard, you could try also removing and replacing the CMOS battery (older motherboards), or resetting the CMOS using the instructions in PC manual.

  255. Hamid on Sat, 19th Sep 2009 8:33 pm
  256. HI,excuse me for say this problem here.
    i setup DeepFreez in my system without any knowledge ,after reboot i try to unistall Alcohol120% ,in during have 2 error but i push ok button without read it,it was to reboot and i push yes,now have a blue screen Error PAGE_FAULT_IN_NONPAGED_AREA and reboot,in safe mode too.i rapair winxp from cd,but still have it problem
    what must i to do?
    plz help me stright command.

  257. Anthony on Sun, 20th Sep 2009 9:39 am
  258. @Hamid – If you can not repair the Windows installation with the repair from the CD, then there are not many options. Reinstalling Windows XP completely is the best option to ensure you and up with a clean installation (make sure to backup any data you might need and then do a full format before reinstalling).

  259. ayanami-x on Mon, 21st Sep 2009 3:32 am
  260. Hi, im having BSOD error DRIVER_IRQL_NOT_LESS_OR_EQUAL then i booted to safe mode and while im backing up my files the BSOD appeared again and says PAGE_FAULT_IN_NONPAGED_AREA. seems to me like errors are shifting. is it because of a faulty ram? what is the easiest fix that i can do? :/
    please advise. thanks in advance =)

  261. Anthony on Mon, 21st Sep 2009 6:00 am
  262. @ayanami-x – This could indeed be because of a RAM problem. Easiest way to confirm is to run a memory test.
    Random error can also mean virus problems, so make sure you run a full system scan with an updated antivirus software as well.

  263. ayanami-x on Mon, 21st Sep 2009 7:09 am
  264. hi Anthony!, i downloaded and burned the .iso memory test and had my laptop booted from the memory test cd. it shows errors while its running then restarts when the scans completed (100%). does this confirm that its a faulty ram?

  265. ayanami-x on Mon, 21st Sep 2009 8:35 am
  266. now it says memory_management on BSOD :/

  267. deafbiz on Mon, 21st Sep 2009 4:50 pm
  268. Hi Anthony…

    I am very glad Ive come across your blog, in fact I am thrilled….I will put it to work as soon as.

    I have had the shock of facing BSOD for the very first time yesterday!

    Before I go and start to tackle the issue on my laptop, I would like you to reassure me that it is OKay to go ahead and sort out the problem…finding solution and fixing it etc.

    Without the fear of damaging and losing my laptop altogether?

    Will await for your go-ahead


  269. Anthony on Tue, 22nd Sep 2009 8:53 am
  270. @ayanami-x – The technical info page in the memtest86 website shows you how the error will be reported. If that is what you see, you should indeed change your RAM. You can try exchanging them if you you have multiple memory modules, but most likely one of them will have a problem in that case.

    @deafbiz – If you have a BSOD problem you would want to solve it, wouldn’t you?
    If you laptop can still start, make a backup of important data. But the steps that are explained are all focused on finding the cause and right solution, they would never damage you laptop to an extend that you won;t be able to recover it. Reinstalling Windows is always a (last) option.

  271. mist on Sat, 26th Sep 2009 9:22 pm
  272. ok i have an error bsod ..c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or its alternate. It is corrupt, absent, or not writeable. Please someone help me!

    I cannot get into safemode..I get an error lass and then it goes and i get an error that says xp cannot use safemode restart on exit…I can however get into the bios I set it back to default settings..didn’t comp keeps going back to restart and loading files on blackscreen…is there anyway I can save my files pics etc without going into safemode?

  273. Anthony on Sun, 27th Sep 2009 5:21 am
  274. @mist – You can try repairing your registry with Microsoft’s instructions for this problem:

    One other option is to install another installation of Windows on your system (different partition or at least different folder), and then access the files from there. This way you create a multi-boot configuration with 2 Windows XP instances.

    Last option is to take you hard disk and put it into a different (working) computer and access the files from there.

  275. Sumit Anand on Mon, 28th Sep 2009 4:47 pm
  276. Hey..

    I am facing a BSOD error::

    STOP: 0*000000F4 (0*00000003, 0*82CED598, 0*82CEP70C, 0*805D1142)





  277. Debdeep Mukherjee on Mon, 28th Sep 2009 6:02 pm
  278. Hi Sumit,

    If you are able to work in SAFE MODE, then u can connect a pendrive or external hard disk and can take the backup of all the existing data. That should not be a problem. After backing up everything u can carry on with the recovery process.

  279. Anthony on Tue, 29th Sep 2009 4:00 am
  280. @Sumit Anand – As mentioned in comment #103, stop error 0x000000F4 in combination with the value 3 in the first parameter often means a disk problem, so make sure you run a full disk scan in Safe Mode.
    One other option is a CMOS battery problem, you can go in the bios and try loading the default settings to see if that helps.

  281. PingPongPulse on Tue, 29th Sep 2009 6:14 pm
  282. hi anthony, after reading the thread about the BSOD you’ve been a great help to everybody, now i need your help too, im having a BSOD too on my sony vaio, and it shows:

    stop: 0x000000A (0xFF1711F2, 0X0000000, 0X804D6B64)

    so what do you mean by this error, this is my problem for a quite a while now, im almost give up fixing my laptop, but when i found your forum i told myself why i dont try one more time so pls help and thank in advance!


  283. Jolene on Wed, 30th Sep 2009 1:06 pm
  284. Hey Anthony! Although I download the BIOS and updated it, I still have problems D:
    What to do?

  285. Gator on Wed, 30th Sep 2009 2:34 pm
  286. Anthony my hat is off to you my good man. This site of yours is full of great advice and is easy to understand. I found it by one of the best mistakes I have ever made and it has made thing so much easer for me. I love the fact that you do not need a degree in computers to understand it and the answers are in a easy to follow layout. You have put a lot of hard work and fore thought into this and for that I want tio thank you very much. You are truely a good man. Thanks again.

  287. jimmyltc on Thu, 1st Oct 2009 6:36 am
  288. Hi! Anthony and guys, sorry if I missed out any information, how about the BSOD error message: ‘DRIVER_POWER_STATE_FAILURE’? Any idea what is this about and how to resolve this issue? (Do you think it is related to NVIDIA or Window Vista SP2)?


  289. rushi bhatt on Thu, 1st Oct 2009 2:33 pm
  290. hiii…anthony… i got follwing error when i am connected to net from mobile via USB cable…….

    STOP : 0×0000007E (0×C0000005,0×AA96A28F,0×F66525F4,0×F66522F0)

    help me!!!!!!!!!!!!!!!!!!!

  291. sumit puri on Thu, 1st Oct 2009 3:01 pm
  292. Hi Rushi,

    One of the best resolution to fix any fatal error is to reinstall Operating System. As far as bsod is concerned you can try to do system restore from safe mode but it works rarely. U can also try and updated drivers for your computer.

    Sumit Puri

  293. Anthony on Thu, 1st Oct 2009 5:17 pm
  294. @PingPongPulse – Did you try my advice in comment 37? And try the system scan (sfc /scannow at the command prompt).

    @Jolene – What is the error number you are getting?

    @Gator – Glad you like the site, hope you found some useful info! And … tell your friends ;)

    @jimmyltc – If you are getting the 0x9F stop error, most of the time it is related to a driver not handling the power change state properly. When do you get it exactly? And is there a .sys file name on the BSOD?

    @rushi bhatt – That does look like a driver problem. Have you tried updating the driver for your mobile USB cable/phone? Also check the USB settings to make sure it is set to 2.0 and not legacy (1.1).
    Another thing to try is to disable the ‘regular’ network device(s) when you use your mobile to connect. So disable the wireless and wired network devices in the device manager.
    Regarding sumit puri’s comment, although in general reinstalling the OS will help, I have my doubts regarding your scenario, and it is rather time consuming.

  295. PingPongPulse on Thu, 1st Oct 2009 9:18 pm
  296. hi anthony, thanks for the response, ill try to do the advice that you did in comment 37, and i think my BSOD error on my laptop has something to do with my RAM, coz as far as i remember i upgrade my RAM from 512 (2-256) to 1.25 GB, i only change one memory the 256 to 1GB, i didnt replace the other 256 RAM, i think i need to change it too to 1GB so that it would balance the 2 memory, what do you think about it Anthony, thanks in advance

  297. Anthony on Thu, 1st Oct 2009 10:12 pm
  298. @PingPongPulse – Could very well be. You can probably test it first by removing the 256 MB module and see how it runs with 1 GB, laptops do not always require 2 memory modules like desktop motherboards often do. But check the manual on it in any case.

  299. rushi bhatt on Fri, 2nd Oct 2009 7:23 am
  300. @ sumit

    thxs man..
    i knw that best way to format OS but i don’t want format it now.. n in safe mode i am not able to update driver….
    so…plz…any other solution

  301. Jolene on Fri, 2nd Oct 2009 3:21 pm
  302. I been getting the same error number 0×000000124.

  303. Anthony on Fri, 2nd Oct 2009 9:41 pm
  304. @Jolene – Have you tried to see if there was a bios update? And have you tried updating your device drivers, as that is still the most common solution to many blue screen errors that are not related to hardware failures.

  305. Windward Wahine on Fri, 2nd Oct 2009 11:22 pm
  306. Aloha Anthony:

    I was trying to perform system recovery on HPdv9000 Notebook with Windows Vista Home Premium. I received a NEW hard drive from HP last week. I inserted the recovery CD (also from HP) and installed the new hard drive. Windows does not start up Normally. I can use windows in Safe Mode with Networking to install updates. My BSOD error is as follows:

    ***Stop 0x00000116 (0x85EB6778, 0x8A7C3E30,0X00000000, 0X00000002)
    ***nvlddmkn.sys – address 8A7C3E30 BASE AT 8A7C0000, DATE STAMP 4578eca9

    Could you please assist?

  307. Jolene on Sat, 3rd Oct 2009 4:38 am
  308. I updated my BIOs but it’s still not working.
    I not sure about my device drivers. I have no idea how to update my drivers.

  309. Martyn Bowie on Sat, 3rd Oct 2009 10:44 pm
  310. Hi can you help with the following BSOD


    stop 0x0000004e

    havent got a clue what this is, i have been getting the other which talks about page fault in a non page area as well


  311. emanuel on Sun, 4th Oct 2009 4:53 am
  312. well i have this other problem which is (PROCESS1_INITIALIZATION_FAILED) and i dont know what to do how can i repair this and the technical information number thing is STOP: 0x0000006B (0xc0000040,0x00000002,0x00000000,0x00000000) plz any repair info (that works) would help……………….

  313. Samantha on Sun, 4th Oct 2009 5:13 am
  314. Anthony,

    Alrighty! So glad I found this as it seems you may be able to help me along with all the other wonderful people experiencing bluescreen…

    My laptop booted up fine one morning then crashed, i manually turned it off then problem started.

    Got STOP error c000021a, with 0xc0000003 (0x00000000 0x0000000) – might have to check those parameters but pretty certain it was mostly zeros.

    The bluescreen told me there was a ‘fatal system error’ and failed to boot up the operating system.

    I’ve done lots of the diagnostic stuff, all of them passed except for a few hard drive ones and had these subsequent error codes:
    – 2000-0142.

    got these ones during the harddrive testing:
    – 0F00:075D – says the self-test failed the read portion of the test.
    – 0F00:0244 – says uncorrectable data error or media is write protected.
    – 0F00:1A44 – says uncorrectable data error or media is write protected.
    – 0F00:065D – says says the self-test failed the read portion of the test.

    Also safemode failed to boot up Vista, as did last good configuration, and anything else I’ve tried.
    I’ve heard windows update can do funny things like this and since about march my updates started failing and I’ve tried almost everything to get them to install…to no avail.

    Is this a simple case of getting a new hard-drive? lots of stuff I don’t want to lose.

    Any help would be greatly appreciated!

  315. Jonny on Sun, 4th Oct 2009 5:20 am
  316. I need alot of help. When I turn on my Windows XP computer, it comes to a screen saying that Windows did not start successfully. I have the option to choose Safe Mode, Start Windows Normally, Start Windows Normally With Last Configuration, etc. They all end with the same result.

    The bkue screen says “A problem has been detected and windows has been shut down to prevent damage to your computer.” With a message following saying UNMOUNTABLE_BOOT_VOLUME
    STOP: 0x0000000ED (0x8A635030, 0xC0000006, 0x00000000, 0x00000000)

    BTW, i do not have the installation disk, for I have lost it.

    I would really appreciate it if you helped me.

  317. Anthony on Mon, 5th Oct 2009 9:19 am
  318. @Windward Wahine – Stop error 0x00000116 together with the nvlddmkn.sys driver file is related to the NVidia display card. You can start in Safe Mode because that uses the default VGA driver. Try downloading the latest NVidia display driver for your video card. Uninstall the current drivers and then install the downloaded drivers.

    @Jolene – Updating drivers can be done in the Device Manager (from the Control Panel). Right-click a device and in the popup menu select Update driver.

    @Martyn Bowie – The first things to do in case of stop error 0x000000e4 is to run a “chkdsk /r” and a “sfc /scannow”, which will check your disk and check your system respectively. Let me know if that helps.

    @emanuel – Stop error 0x0000006B is not something I have seen a lot. From what I know it generally is hardware related. When are you getting this error?
    At least try running a memory test (RAM) with memtest86.

    @Samantha – Microsoft has a decent article on stop error stop error 0xc000021a, but I guess you might have used that already.
    If you can still boot somehow, try running a “chkdsk /r” to check and repair the disk. If not, repairing using the recovery console might work (using a Windows CD/DVD). The last option is to do a fresh install, removing and recreating the partitions and doing a full disk format. Backup your data first though!
    If you add a new hard disk, install Windows on that, boot from it and use your current disk as a second hard disk. You can probably still access most data that way.

    @Jonny – Stop error 0×0000000ED really means that there is no valid boot volume. First see if there is any other disk that might be used incorrectly for booting (remove USB sticks and CD/DVD’s in the drive). If that is not it, check the hard disk cables (simply disconnect and reconnect them). If all that does not help, you really need a Windows setup disc to boot and recover.

  319. Jolene on Mon, 5th Oct 2009 10:28 am
  320. I did exactly what you said and updated some drivers. But my TPC is still experiencing BSOD. ): Are there any other solutions?

  321. PingPongPulse on Tue, 6th Oct 2009 5:47 pm
  322. hi anthony, im back, well this is to inform you that i already fixed my BSOD error, i want to thank you for helping me and everybody here in your forum, i follow one of your comments here about my RAM, what i did i have 2 RAM on my memory, one is a 1GB and the other one is only 256MB, thats the reason why im having a BSOD, its not balancing at all, you told me to remove the 256MB stick and i let the 1GB RAM and my laptop works fine no more BSOD so i figured it out that when you have 2 slots for your RAM make it balance or jst use one with the highest memory, so what i did i ordered another 1GB of RAM so that it would balance my laptops memory, so thank you anthony i really appreciate it so i think this is also a big help to others what i did with your guidance and support, thanks anthony and more power to tyou!

  323. Vivek Banerjee on Wed, 7th Oct 2009 3:06 pm
  324. Hi Anthony!,
    I was using a software i.e ‘Driver Detective’ when I got a serial expired pop-up. I foolishly downloaded a keygen to get a new serial and it gave me a
    BSOD “irql_not_less_or_equal”
    0x0000000A (0x00000000, 0xC000001C, 0x00000001, 0x804E1BE8).
    I can now work only in debugging mode. Everytime I try to run in normal mode I get the same BSOD. I have tried all kinds of virus cleaners and registry fixers with no result.
    Please help!.

    PS: Forgot to mention I am using XP Pro SP3. Also system restore and Last Known Good Configuration not working.

  325. Anthony on Thu, 8th Oct 2009 5:45 am
  326. @Vivek Banerjee – Keygens are indeed known for containing viruses, backdoors and malware. Considering what you have tried, the best thing might be to do a clean Windows install.

  327. John on Thu, 8th Oct 2009 1:03 pm
  328. Hi Anthony:
    This is what I get from my PC :

    A problem has been detected and windows has been shot down to preven damage to your computer.
    If this is the firts time you’ve seen this STOP error screen, restart your computer. If this screen appears again- Follow these steps.

    Disable or unistall any anti-virus, disk defrakmentation or back-up utilities, check your hard disk configuration and check for any up dated drivers.
    Run CHKDSK/F to check for hard drive corruption, and then restart your pc.
    Tech. Info.
    ….Stop: 0x00000024 (0x001902030,ox8aE62248, oxC0000102,0x00000000)

    I had try to restart the pc on safe mode, or safe mode with prompt command, but everything has failed. I even removed the battery from hard drive but nothing, could you please help me ? Thanks a lot.

  329. Elke70 on Sat, 10th Oct 2009 5:35 pm
  330. Hi Anthony
    I got this scary stop error on BSOD 0x0000008E(0xc0000005,0x8B1B88EC,0XBA4E3970,0X00000000)
    ””’00000AC7-address 8B1B88EC base at 8B1B8000, Datestamp 4accc699

    I tried memtest + scanned and clean registry + scanned for virus etc but no luck I can event restore the system from a date point cause i had the checkpoint off I can access safe mode only I cant install SP3 either from safe mode cause it seas ndis.sys used by an other application
    please help I dont know even where to start

  331. Hman on Sun, 11th Oct 2009 10:55 pm
  332. my bsod says MEMORY_MANAGEMENT , i havent noted the number down but that is what it says

  333. Hman on Sun, 11th Oct 2009 10:59 pm
  334. ill get the full details later and post

  335. Anthony on Mon, 12th Oct 2009 9:04 am
  336. @John – In that case you will need a Windows CD/DVD to start from and run the Repair option of the setup. If it is a desktop, you could first try to check the hard disk cables also.

    @Elke70 – Did you try to run “SFC /SCANNOW” at a command prompt to repair the Windows system files? Might be that some files got corrupted or replaced by invalid versions.

    @Hman – Most likely it is stop error 0x0000001A. Does it happen randomly? And what is your PC configuration and Windows version?

  337. Hman on Mon, 12th Oct 2009 5:18 pm
  338. It happens randomly, ive tried reinstalling vista/xp many times and it does not go away, even in safe mode it eventually comes, now it definitely happens everytime – im running windows vista sp1 as i havent been able to install sp2 or sp3 because of this interupting. Do you need anymore details or numbers etc to know or the problem? if so how do i note em down as it restarts after like 5 seconds.

  339. John on Tue, 13th Oct 2009 9:19 pm
  340. Anthony I have windows xp home edition, but, it wouldn’t let me do anything else, it won’t get out of the blue screen.


  341. Anthony on Tue, 13th Oct 2009 10:02 pm
  342. @John – Do you mean you can not start from the Windows XP install CD?

    @Hman – You can configure Windows to not automatically reboot when a stop error occurs. In the control panel, select System, go to advanced settings and then startup and recovery.
    But at least also try:
    – loading the default Bios settings, or even reset the CMOS battery
    – running memtest86 (you probably need to download and burn the ISO on a different PC)
    – reinstall your audio and video drivers

  343. Rick on Fri, 16th Oct 2009 5:56 pm
  344. Hi I have an IBM Intellistation Z Pro that I bought recently from a friend. It was working fine and then last night I got the BSOD. The Stop error I wrote down is:

    Stop: 0x0000007E (0x80000003,0x805c24e8,0xb84c32b4,0xb84c2fb0)

    I tried rebooting in safe mode and last known good configuration, still got BSOD. The part in the parenthesis is occasionally different but I have seen that exact one more than once. Please help. I cant get into windows to try anything and I can’t find my BIOD (f2 doesn’t seem to work, or maybe I am pressing it at the wrong time).

  345. Anthony on Fri, 16th Oct 2009 8:10 pm
  346. @Rick – Weird that you can’t get in the bios. Not sure about your PC, but maybe try the Del key, Esc or F1.
    One other option is to open the PC, and look for the CMOS reset jumper/switch. You will probably need the manual for that to locate it on the motherboard. In case you did not get that, I am sure it is also available on the IBM website.
    Last option is to use a Windows boot CD and use the Repair option in the setup.
    (I am assuming you did not change the PC configuration, extra memory, HDD, etc.)

  347. Rick on Fri, 16th Oct 2009 9:05 pm
  348. Thanks Anthony I will try that. I will let you know what I get.

  349. Rick on Fri, 16th Oct 2009 9:44 pm
  350. I have a schematic for the motherboard. I found a button that says clear CMOS, there is also 2 more buttons nearby, one says reset under it. They don’t appear to be jumpers but they are located where the jumpers are indicated on the diagram.

  351. Anthony on Sat, 17th Oct 2009 7:43 am
  352. @Rick – Can very well be, it is basically making a connection, so a jumper or a button will work. You probably need to press it and hold it down a few seconds. That will reset it.

  353. fred on Sat, 17th Oct 2009 2:37 pm
  354. I have a BSOD, I can’t even go into Safe mode it continually resets. What can you suggest? I was able to get to the diagnostic page and running blue screen, and it seems to be running with no issue found. CAn you suggest something for me..

  355. Anthony on Sat, 17th Oct 2009 2:58 pm
  356. @fred – Did you make any changes to your system? If so, try to reverse/undo them. Adding memory, changing disks, or even plugging a USB device can cause BSOD errors.
    You can try the Bios load default option, but if all that does not help, you will need a Windows setup disk and try the Repair option in the Setup.

  357. Rick on Sat, 17th Oct 2009 5:34 pm
  358. Anthony,

    I have tried several times to hold the button in and reset it, nothing seems to happen and I still get the error.

    The Blue Screen tells me to turn off BIOS memory options but I can’t seem to find out how to do that.

    IBM wants to charge me to even answer my questions. Should I reset the CMOS while the PC is powered up, or should I do it when it is turned off? Should I do it suring POST or while it is sitting on the Blue Screen?

    I haven’t changed my configuration since I got it, but in the last few days I had installed some games. Also there were some updates that installed I remember. But I do not remember what. Is there a way to access the disk without booting windows so i can remove some stuff?

    I have another disk that I can slot in, but I haven’t tried it yet. Not sure if I can boot from it. Kind of concerned because it is my wife’s and I do not want to mess up her hard disk. (Her computer is exactly the same as mine except for the video card. Mine has a different one that my friend put in before I bought it from Him.)

  359. Anthony on Sat, 17th Oct 2009 11:13 pm
  360. @Rick – Only push the CMOS reset button when the computer is turned off. Also make sure the power cord is unplugged.

    Are you already able to get into the Bios when the computer is starting? If so, try loading the default bios settings.

    If it is something on the disk, you really need to be able to restart the PC and remove or repair stuff. Best is to use a Windows CD and use Repair in the setup. You can boot from a second hard disk, but you can only remove files that way, not uninstall programs as you will really be running the Windows configuration from the other hard disk.

    The video card can certainly be a cause. Are the right drivers installed for it?

  361. Rick on Sun, 18th Oct 2009 2:46 am
  362. Anthony,

    I had an issue with the video card a while back and installed the latest drivers, problem solved. That was over a week before I began having the blue screen.

    How long should I hold down the CMOS button?

    Also I am not sure if I can get into the BIOS or not. What my options seem to be are [f1] Setup/configuration
    [f12] Boot Menu

    In the setup part, nothing looks familiar from my other computers, and I am not sure if I should change anything. I certainly cannot find any memory shadowing or caching options to turn off like the blue screen suggests.

    If I let the POST continue past this part I get the option to press control-c to enter something that appears to be designed to set up RAID and stuff, which I know nothing about.

    Thanks for taking the time to try and help me, I am hoping to recover stuff without having to format the hard drive. Also, at this point I do not have access to a disk to run the repair tool.

  363. Deep on Sun, 18th Oct 2009 3:25 am
  364. hey, i got the blue sceen, i have a dell, win xp home edition,i can log onto my account, but after a few mins its goes to the blue sceen everytime. I try scanning something or chkdsk /f minutes later its goes to the blue sceen, can’t get into safe mode or anything in f8. So how can I fix this?


  365. zed on Wed, 21st Oct 2009 11:00 am
  366. hi I’m having a really annoying and serious problem, i think? i know not much at all about computers but a continual reboot process takes place. if i try to start my computer then it gets to the stage as shown in your blue death screen shot above and this screen is up for a split second before it restarts, followed by the same process over and over. none of the safe modes work, even though i probably wouldn’t know what to do on them. i don’t think i was downloading anything, i clicked on a link i was sent by a friend then all of a sudden it restarted. please help me!!! i have a lot of songs and things on there i don’t want to lose! what can i do?

  367. Anthony on Wed, 21st Oct 2009 11:22 am
  368. @Rick – You should not need to hold the CMOS reset button for more than a few seconds, use 5 to be sure.
    F1 is more likely to be the bios setup. What do you see when you select F12?
    The Raid setup is only related to the hard disks, should have nothing to do with your problem unless you made changes to the hard disk configuration recently.

    @Deep – Best option is probably to boot from a Windows CD and use the Repair option of the Windows setup.

    @zed – The default Windows setup makes it automatically reboot when a blue screen error appears. Really stupid, but Microsoft’s way to limit the impact of such errors I guess. But if the error repeats, like in your case, it makes things worse. You can try booting from a Windows CD and use the Repair option as well, but if it is a virus as I suspect, it might not help.
    Best option in that case is to take out the hard disk, put it in a (well-protected) different system as a second hard disk and scan and clean it there. Make sure the antivirus software on the other PC is active and up to date though!

  369. sean on Wed, 21st Oct 2009 5:02 pm
  370. i should probably help anthony out here a little bit.

    as someone who loves to screw with computers and overclock and set higher speed on the FSB, your computer will blue screen if there is not enough memory avialable on the RAM. this can happen from having too many resource heavy programs open at one time. secondly, if you change your FSB speed it will blue screen on you all the time if it is too high.

    blue screens can also come from faulty RAM and possibly a hard drive so if you can, test the RAM to find out if it is faulty and if it is indded faulty, just replace the bad RAM.

    oh yeah, they can also come from malicious software :) beware downloading and running executable files that you find on sites like metacafe.

  371. Justin on Thu, 22nd Oct 2009 3:59 am
  372. So downloaded some windows updates, ended up with BSOD.
    Problem is, it doesn’t stay up on the screen long enough to see which one it is.
    List of details:
    — Windows XP
    — Can’t run from safe mode, normal mode, etc.
    — Every one of above listed options has same reaction, windows load screen comes up for a second or two, then BSOD flashes for a split second. Then it restarts back to screen asking for safe mode, etc.
    — Tried restarts
    — Don’t have a copy of XP, it was preinstalled
    — Was suggested I change the BIOS so that the comp doesn’t automatically restart after BSOD appears, couldn’t figure out how to change the BIOS settings, more info on that would be great
    — I do have lots of stuff on a external hard drive, has not been updated recently though, would like to save more current changes and additions since then

  373. sean on Thu, 22nd Oct 2009 5:31 am
  374. well justin if a windows update did that then i hope you know somebody who has a boot disk of windows.

    i know i’m not anthony, lol, but w/e

  375. Anthony on Thu, 22nd Oct 2009 12:58 pm
  376. @Justin – Sean is right, considering your scenario, you will really need to find a way to boot your system from a Windows CD. Even if Windows was pre-installed, you can often still request a CD from the vendor.
    Further, the automatic reboot on a BSOD is not configured in the bios, it is a Windows setting that can be changed in the control panel (advanced system settings).

  377. Jaymz on Sat, 24th Oct 2009 11:55 pm
  378. Hi, enclosed is my BSOD message. I can’t get on to my computer to try to find a fix for it, so am using my iPhone to try to get some help. Any would be hugely appreciated.
    Thanks in advance
    STOP: 0x00000024 (0x001902FE, 0xF78CA958,
    0xF78CA654, 0xF76B0157)
    zewtewflq1.sys – Address F76B0157 base at F76A7000, Datestamp 4ae2cb07

  379. Ki on Sun, 25th Oct 2009 12:48 am
  380. Anthony,

    My problem is fairly simple, but I still need help.
    I have selected all the menus (F8,F12,F2)
    AND I have selected ALL the options.
    I have pressed F2 went to the setup and fiddled with everything.
    But the BSOD still shows. I honestly have no idea of what to do.
    ?Stop 0×00000024 NTFS_FILE_SYSTEM
    Is my STOP error.
    It’s probably just a virus, actually I am pretty sure it’s a virus because I was browsing a normal site and I had gotten redirected to a random site. Unfortunatly, I’m very forgetful and my firewall had been turned OFF.
    So although the solution to my problem is very simple could you help me?


  381. sean on Sun, 25th Oct 2009 3:12 am
  382. @ Ki

    you should run it in safe mode and run a virus scan..clean it up..see if you still get it.

    i did it to mine when i got the BSOD from a .exe that i was stupid enough to DL and install..and it did work.

    sorry anthony, thought i’d answer a few questions hope you dont mind

  383. roderick on Sun, 25th Oct 2009 5:23 am
  384. Hi there. I’m really need help with my BSOD
    I’ve been getting BSOD for a while with random msg.
    Most of them are IRQ not equal or less.
    Sometime It will just restart without error message.

    Check Memtest two pass are fine.
    Some BSOD shows system halt hardware fail.
    i’m not sure if it’s the motherboard.
    I’ve been reclaim my ram module for several times already
    Since it will show red error in memtest at somepoint

    Now i can’t get pass 2 hour mark with Prime95

    Could this be the MB that cause all the trouble?
    Or CPU?

    ps. I ran western digital hard disk diag. tool
    pass with full diag.

    QX6850 on Asus Striker Extreme
    8GB (4x2GB) Corsair Dominator 8500C5D
    8800GT SLI
    900 Top Power PSU
    300GB Velociraptor.

  385. sean on Sun, 25th Oct 2009 6:14 am
  386. wow Roderick…i hope you can get that fixed you have a good rig.

  387. Anthony on Sun, 25th Oct 2009 1:22 pm
  388. @Jamz – Stop error 0x00000024 is related to the file system, so it is a serious error. Maybe you have seen the Microsoft knowledge base article on it already. You most likely need a Windows setup/boot CD and run the repair option. In the recovery console you can run a check disk to find and repair errors.

    @Ki – If you are suspecting it is a virus, cleaning the virus is the first thing to try. If you can boot in Safe Mode, you can try a virus cleaner. If that does not work, the best option is to put the hard disk in another (virus free) PC as a secondary disk and run the virus cleanup from there. The obvious last option is to format and reinstall…

    @roderick – That kind of system instability is mostly due to memory or motherboard errors indeed. I assume you have made sure you have all the right device drivers installed, because that can also be the cause of irql not less or zero errors.
    Also in case you are overclocking, try disabling that, loading the default bios settings can often help.

    @sean – Anyone is free to contribute. We try to use our experience and knowledge to help others solve problems, and anyone else who can help is most welcome. Thanks.

  389. sean on Sun, 25th Oct 2009 4:36 pm
  390. yeah roderick i completely forgot..if you overclocked your CPU or GPU too much it will BSOD on you so bring the OC down one point each time and that should do the trick..

  391. roderick on Sun, 25th Oct 2009 9:17 pm
  392. Hi again.
    Thank you for all comments
    (I’m really surprise i got a really fast response from here :D)

    i’m running on the stock speed. no oc’
    and I tried to maintain cpu core temperature not to exceed 65c

    I’ve been researching about the memory to set it at the right voltage and setting.
    (2.2v)and the rest of the setting auto.

    I ran mPrime (Boot from UBCD-so it take out OS/HD/Driver issue out of equation) before went to bed,
    in the morning it stuck at boot main menu so i assumed it get restarted :(

    Memtest86/Memtest86+/Windows Mem Diag: All pass when i tried this morning

    Now it seems to be leaning toward MB problem.

    also i’ll buy a cmos battery to replace the current one when i go out today.
    i got cmos bios checksum error a couple time back then.

  393. sean on Sun, 25th Oct 2009 9:36 pm
  394. yeah dont set the FSB too high or it will BSOD..also yeah i agree it is the mobo, and if your mobo is a lil old there is a chance the battery could have fried on you..also a slight chance your motherboard may have short circuited if it is the latter you have to buy a new one, basically

  395. Ki on Sun, 25th Oct 2009 11:08 pm
  396. Um sorry for the following qustion: But where is the hard disk? Because safe mode doesn’t work…

  397. sean on Mon, 26th Oct 2009 3:15 am
  398. ki the hard drive (hard disk) should be at the bottom of your PC (in most cases)

    and if you cant do safe mode then i’m just going to go out on a limb and say that you most likely will need to buy a new hard drive or a new computer, but we’ll let anthony make the final call on that last one.

  399. Kriz A on Mon, 26th Oct 2009 6:22 pm
  400. After i installed ESSET Nod 32 Antivirus, my computer crashes and sends me a bluescreen stating that it stopped due to zsjqiiva5.sys file. I ran on safe mode did some virus cleaning with AVG free, i uninstalled Nod32 , but no luck.

  401. Anthony on Mon, 26th Oct 2009 9:09 pm
  402. @Ki – The location of the hard drive varies depending on the PC unit. For tower and midi towers, the hard disk are mostly in the front of the PC in a disk bay. It should contain the CD/DVD drive, the hard disk(s) and maybe still a floppy drive.
    But if you you need to ask, maybe you should get someone to help you that knows a little more about hardware…

    @roderick – Have you tried setting Windows not to reboot automatically, so you can see the BSOD error and check if it is the same error every time?

    @Kriz A – In Safe Mode, try running “sfc /scannow” in a command prompt. That will check and repair your Windows system files.

  403. alex on Tue, 27th Oct 2009 7:37 am
  404. hi, i got this BSOD after installing a patch for a game similar to WoW. STOP: 0x0000007e (0xc0000005, 0x82001674, 0x8F086BB0, 0xF0868AC). after getting BSOD, i updated my video and audio driver, installed latest window updates, ran sfc /scannow which says some of my files are corrupted but i am denied access to logs, ran memory test, chkdsk, set bios to default. I also up my virtual memory higher than recommended. nothing helped.. still getting BSOD. I am on vista, my display driver crash occasionally before BSOD came and i only get BSOD when trying to play that game. help please.

  405. Anthony on Tue, 27th Oct 2009 8:36 am
  406. @alex – Did you run the “sfc /scannow” in Safe Mode?
    Further, you can try:
    – disabling the hardware acceleration for the video
    – using the startup repair option from the Vista startup CD/DVD

  407. Ki on Tue, 27th Oct 2009 3:54 pm
  408. Yeahh, that sounds about right…thanks for the help guys :]

  409. Darrel on Wed, 28th Oct 2009 2:28 am
  410. Hey there Anthony, I can see you are really good. I have been getting a lot of blue screen errors on my laptop for a long time, these errors include:




    It happens everytime I open a memory-intensive application such as games, websites that run on flash. I tried running a memory test using memtest86, but after it reaches a certain progress I get a blue screen too. Are my suspicions correct that my ram chip is failing already? Thanks

    Panasonic CF 73 Toughbook

    Windows XP 2002 Professional Service Pack 3
    512 MB RAM
    Pentium 4 1.4 Ghz
    ATI RADEON 7500 32 MB

  411. alex on Wed, 28th Oct 2009 3:54 pm
  412. tried running sfc /scannow on safemode too. same thing. some files corrupted but unable to access logs.

    display driver unable to change settings

    i dont have the vista startup cd with me.

    tried to open minidump file but access denied. there is no administrator on my laptop.

    scanned my registry but still BSOD. all my drivers are uptodate and microsoft signed.

    any other options? this BSOD only occurs when i start a particular game after a particular patch

  413. Larry on Fri, 30th Oct 2009 2:20 pm
  414. My PC, running XP SP3, just went to blue screen suddenly. I made no changes to my system — it just happened. I cannot get into Windows, normal or safe mode, and it goes to BSOD with the following:


    *** STOP: 0x0000000A (0x00000000, 0x00000002, 0x00000001, 0x804DC11D)

    Since I cannot get into anything to run safe mode, change anything, what are my options?



  415. Anthony on Fri, 30th Oct 2009 5:47 pm
  416. @Larry – One of the few options you have is to boot from a Windows XP CD/DVD and run the Repair option. You might be able to fix it that way, but it does depend on the cause, which can be a driver problem, virus or faulty hardware.

  417. Darrel on Sat, 31st Oct 2009 11:53 am
  418. Hey there Anthony, I can see you are really good. I have been getting a lot of blue screen errors on my laptop for a long time, these errors include:
    It happens everytime I open a memory-intensive application such as games, websites that run on flash. I tried running a memory test using memtest86, but after it reaches a certain progress I get a blue screen too. Are my suspicions correct that my ram chip is failing already? Thanks
    Panasonic CF 73 Toughbook
    Windows XP 2002 Professional Service Pack 3
    512 MB RAM
    Pentium 4 1.4 Ghz
    ATI RADEON 7500 32 MB

  419. Anthony on Sat, 31st Oct 2009 12:30 pm
  420. @Darrel – Yes, such erratic errors are often due to faulty memory. The fact that you can not run a successful memory test confirms that. Assuming you did not overclock your memory, in which case you should still try the default timing in the Bios, I’d get some new RAM. Luckily memory is relatively cheap these days.

  421. Darrel on Sat, 31st Oct 2009 3:05 pm
  422. Thanks Anthony

  423. H on Sat, 31st Oct 2009 6:56 pm
  424. Hi
    I was wondering if anyone could help me. My PC frequently goes to blue screen mode and I have had two seperate STOP messages appear. I recently upgraded my memory but I ran a memtest and it came out ok. Here are the two codes, anyone have any idea of what they mean? STOP: 0X0000008E(0XC0000005,0X8054B680,0XECF75B88,0X00000000)
    and STOP:0X00000050(0XFFFFFFFC,0X00000000,0X8056893A,X0X00000000)

  425. JAQ on Mon, 2nd Nov 2009 5:05 pm
  426. can someone help me with this.. T_T
    i went BLUE SCREEN on my new high spec desktop
    i installed vista and after a while boom..
    after the reboot here is the log.. :(

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000004
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 9096093C
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

    Read our privacy statement:

  427. Anthony on Tue, 3rd Nov 2009 1:21 am
  428. @JAQ – Did you already install the Vista Service Packs? If not, try that first.
    Also, did you upgrade or do a fresh install of Vista? If you upgraded, check the Microsoft article on the stop error 0x000000D1 error causes in Vista.

  429. Tracie on Wed, 4th Nov 2009 3:39 pm
  430. I got a blue screen error and windows will not load in any mode, safe, previously ran or normal…the error states BAD SYSTEM CONFIG INFO and the following technical date: ***STOP: 0x00000074, (0x00000003, 0x00000002, 0x80083000, 0xc000014c Should I just buy a new computer? No many how many times I try to restart windows it never loads or leaves the blue screen?

  431. Anthony on Wed, 4th Nov 2009 4:22 pm
  432. @Tracie – The only cause I know for stop error 0x00000074 is faulty memory. You can have a look at the Microsoft info on that. One thing you can try is to get into the system Bios (in most cases press F2 while restarting the PC), and load the default bios settings. That will bring the RAM timing to the default, which can help in some cases.
    No need to buy a new computer though, buying new RAM is much cheaper!

  433. Tracie on Wed, 4th Nov 2009 6:27 pm
  434. Anthony….Thanks for the links….I will check them out. We had already tried resetting the bios settings to factory default settings and it still reverts back to the blue screen. Thanks!

  435. sean on Wed, 4th Nov 2009 8:05 pm
  436. yeah i agree with Anthony that all you need is new RAM. happened to me before and i bought new sticks and it works A-OK

  437. hackt on Thu, 5th Nov 2009 8:12 pm
  438. hi chris this is the 2nd time i got BSOD. i tried running windows XP service pack 3 and i can’t see any Repair options in it. It only ask me to reformat or reinstall. i tried reinstalling and i now have two windows xp. how can i repair this one? im trying to get an important file from it before i reformat it again.

  439. hackt on Thu, 5th Nov 2009 8:16 pm
  440. sorry it should be anthony. where did i get chris?

  441. Anthony on Thu, 5th Nov 2009 11:47 pm
  442. @hackt – What was the BSOD error number you got?
    It seems you reinstalled a copy of Windows XP with SP3, rather than only SP3. That is the only way you can get 2 XP installations.
    If you have installed a second copy, what happens if you boot into that one? If that works without the BSOD, you can access all hard disk partitions, including the one(s) from the other XP installation. So copying a file should not be a problem.
    Or I am misunderstanding the configuration?

  443. hackt on Fri, 6th Nov 2009 7:02 am
  444. the BSOD error is faster than a second. i cant see. i have 2 xp installation in C and it is in the new xp installation where i browse the web cause everytime i visit the original 1 the BSOD still appears but on the new 1 it runs normally. i was thinking on how i can get the files on the original xp cause when i check my C half of its space is being consumed. I tried to look for it on the search options but no results were found.
    is it possible to retrieve and copy the files? how? thanks.

  445. hackt on Fri, 6th Nov 2009 7:29 pm
  446. i recorded it in a video.
    it has this message

    technical information
    *** STOP: 0x0000000A (0x00000000, 0x0000001c, 0x00000001, 0x804FAE14)

  447. steven schanstra on Tue, 10th Nov 2009 3:21 pm
  448. ok my error says stop: 0x0000007b (0xff78aa524,0xc0000034,0x00000000,0x00000000

  449. steven schanstra on Tue, 10th Nov 2009 3:22 pm
  450. what does that mean?

  451. Anthony on Tue, 10th Nov 2009 5:33 pm
  452. @hackt – You need to configure Windows not to reboot automatically on a stop error, so you can see the error code. Anyway, you got it a different way :)
    Stop error 0×0000000A is often a hardware or driver error. You can search some of the earlier comments for this error to see what you can try to fix that stop error.
    Accessing the files on your other Windows configuration should be possible though. Did you install both Windows copies in the C: drive or are you using multiple partitions (drives)?

    @ steven schanstra – Stop error 0×0000007b is a problem with your boot device. Could be your hard disk is having problems, or maybe you have a USB stick plugged that is being used to boot? If the latter is the case, simply remove the USB stick.
    In any case you need to boot the system to be able to check the hard disk. You can use a Windows CD for that.

  453. Devin on Mon, 16th Nov 2009 2:59 am
  454. Im getting Stop 0×0000006B PROCESS1_INITIALIZATION_FAILED every time i try to boot windows.. it wont even let me boot into safemode it started happening after my motherboards chipset fan died. since then iv swaped out the mobos and im still getting the same error any idea how to fix this without access to safemode?

  455. Anthony on Mon, 16th Nov 2009 10:33 pm
  456. @Devin – If you installed a new motherboard, you need to reinstall Windows. The configuration will be different. Did you do that? And after that the BSOD still appeared exactly the same?
    Did you also run a RAM test?

  457. Rick on Wed, 18th Nov 2009 4:38 am
  458. Hi im getting the
    STOP: 0X00000024(0X001902F8,0XF790A704,0XF790A404,0XF7118411)

    Which appears to be the same problem Nicki had on the 24th of June…

    Now my problem goes a bit further then hers… My computer gets to the selection screen

    Safe Mode
    Safe Mode with Command Prompt etc etc

    As I press enter on Safe mode with Command Prompt Or any other infact It bluescreens and immediately restarts the system…

    I have entered my windows disk to perform a Reformat but even that does not work it gets to the part where i press enter to start reformatting i press enter then BAM! Bluescreen again then i have to reboot it myself…

    I think my computer is completely screwed HELP

    Thanks in advance

  459. Guska on Wed, 18th Nov 2009 8:54 pm
  460. Hey, I accidently closed my laptop before it shutted down fully and I tried to run it today but then it asked me to run in safe mode,start windows normally,etc…(I tried everything).Then when I select start windows normally or safe mode or something else it start loading and the windows logo appears but then on one second some blue screen appears and shuts down instantly

  461. Camren on Wed, 18th Nov 2009 10:55 pm
  462. Can any one help me i keep getting this blue screen error

    the computer has rebooted from a bug check 0x0000004e (0x0000000000000099, 0x000000000010abc0, 0x0000000000000000, 0x000000000010bdc0)

  463. Anthony on Wed, 18th Nov 2009 11:19 pm
  464. @Rick – Seems some hardware in your system is defect. At least make sure you load the default BIOS settings.
    If that does not help, try changing the RAM.

    @Guska – Windows will restart on a BSOD error. You can change that in the Control Panel in System, Advanced. But of course you need to be able to run Windows for that. If you can not even boot in Safe Mode, then you will need to boot from a Windows setup or recovery disk and use the Repair option in the setup.

    @Camren – In most cases stop error 0x0000004e means a memory (RAM) problem. Run MemTest86 if you can , otherwise try changing your RAM.

  465. Guska on Thu, 19th Nov 2009 1:03 pm
  466. Hy again ehhh, how to boot from disk and will that ruin my perfomance?

  467. Anthony on Thu, 19th Nov 2009 9:32 pm
  468. @Guska – You need to make sure that you configure the Startup options in the Bios to boot from your CD/DVD driver first. Use a Windows setup disc to boot.
    While starting, your system might tell you to press a key to boot from CD/DVD.

    And it has nothing to do with performance, it is a single boot to fix your Windows configuration.

  469. error while logging in on Sat, 21st Nov 2009 5:35 am
  470. cant start my pc …….evrytime i try to log in a ble screen appears i dont kno wat to do. technical info *** stop: 0x0000008e (0xc0000005,0x866daf51,0xba4b3b64,0x00000000). wat shud i do?????

  471. Anthony on Sat, 21st Nov 2009 12:15 pm
  472. @error – Did you install any software with virtual devices, like MagicISO or Deamon Tools? The error could be a problem with a virtual device driver.
    One other common option is a memory (RAM) error, so run a memory test.
    Try booting in Safe Mode to correct things (F8 during startup).

  473. sweeeeeeety on Sun, 22nd Nov 2009 7:03 pm
  474. Hey

    I got the blue screen a few days ago and cannot get onto windows at all however, because my computer is set to automatic restart I cannot read the error displayed.
    I checked many posts on how to get rid of it but in all of them they all had the errors displayed, so does anybody know how to disable automaic restart but not via control panel as I cannot acces the computer in any mode, so that you can help me get rid of the BSOD completely. I do think that it was caused due to me installing a new software, but am not 100% sure.

    Your help is really appreciated,

    Thank you

  475. sweeeeeeety on Sun, 22nd Nov 2009 7:22 pm
  476. Hi,

    I managed to disable the automatic resart, and this is the error displayed on the bkue screen:

    *** STOP: 0x00000023 (0x000E0100,0xF7BBA888,0xF7BBA584,0x86298805)

    Can you please help me resolve this.

    Thank you

  477. Anthony on Mon, 23rd Nov 2009 11:44 am
  478. @sweeeeeeety – Stop error 0x00000023 is related to the file system. If you can still boot in Safe Mode, you can try running a CHKDSK /F at the command prompt. If the safe mode does not work, you’ll need a bootable Windows CD and start from that. You can then try the Repair option or also run the CHKDSK /F in the recovery console.

  479. sweeeeeeety on Tue, 24th Nov 2009 1:54 am
  480. I did the chkdsk and no errors had come up and I still get the same error :(
    What shoud l do ????

    Thank you

  481. Matt on Tue, 24th Nov 2009 5:35 am
  482. Hey Anthony,
    I’ve looked through the web + this site and got no luck with my problem.
    Can you help with this blue screen message?
    top: 0x0000008e (0xC0000018, 0x80536306, 0xBAEA78E4, 0x00000000)

  483. Anthony on Tue, 24th Nov 2009 12:22 pm
  484. @sweeeeeeety – Did you try uninstalling the new software that you mention in your first comment? Also try running a virus scan is possible to exclude any viruses related to the recent software installation.

    @Matt – Most 0x0000008e stop errors are related to faulty RAM, so run a memory test first. There is one known virus that can cause this error too, so running a virus scan is also a good idea.
    If all that fails, it could very well be a motherboard issue….

  485. David on Wed, 25th Nov 2009 5:03 am
  486. Hi hope you can help me. This is what I got on the blue screen:
    ***stop: 0CX0000005, 0XF75DE0BF, 0XF7A2A208, 0XF7A29F08

    I reformatted the SATA hard drive in another computer. It reformatted properly but I still get the above listed information when I put it back into the other computer from which It came.

    Can you advise me what I should do?


  487. sweeeeeeety on Wed, 25th Nov 2009 12:14 pm
  488. How can I run a scan if I cannot get onto windows at all? Is there a way of doing it

  489. Anthony on Wed, 25th Nov 2009 6:31 pm
  490. @sweeeeeeety – If you can not start Windows at all, the only option is to use a Windows boot CD and use the Repair option of the Setup.
    Apart from that reinstalling Windows is the next option. You could also install another copy of Windows on the same disk and than run a virus scan, but I am not sure if that is worth the effort.

    @David – I am not familiar with that error code as a bsod error. But from your description it sounds as if you reformatted AND installed Windows maybe? In that case the Windows system configuration probably does not match your PC configuration, which makes sense since it will be based on the other PC. If possible, use a Windows boot CD and reformat and reinstall on your own PC.

  491. N.Morgan on Thu, 26th Nov 2009 10:56 pm
  492. Help have blue screen with the following information

    bugcheck 0x00000116 (0x89165510), 0x92a41330,0x00000000,0x00000002

    it only occures when my computers is woken from sleep. can you help?

  493. Anthony on Fri, 27th Nov 2009 12:48 pm
  494. @N.Morgan – Stop error 0×00000116 is a video or display error. In some (older) BIOS you can set a option related S3 wake up, you could try changing those to see if it helps.
    Checking if you have the latest video drivers also is a good idea.
    What Windows version are you using?

  495. David on Fri, 27th Nov 2009 7:41 pm
  496. I reformatted the hard drive on a different computer without problems (Windows XP, Service Pack 3). Inserted the formatted hard drive back into the original computer, booted up and received the BSOD. I restarted in the advanced mode pressing the F-8 key. I tried each method outlined in the advanced mode. Each time the computer returned the BSOD. Since onboard video is on the mainboard. I purchased and installed a PCI video card. Again I received the BSOD when I turned on the computer. I suspect that the BIOS has somehow been corrupted but have no way to re-load or update the BIOS information. I will keep the board and install it in another computer in order to determine if the motherboard is bad. Meanwhile. I will purchase and install a new motherboard. If you have any idea, please list them. Bet I’m not the only one this happened to.

    BTW, I am using Windows XP, Service Pack 3


  497. Anthony on Fri, 27th Nov 2009 8:11 pm
  498. @David – You can format the disk in a different PC, but after that you need to insert it into the original PC and then install Windows from CD. That way the Windows configuration (drivers) will match the original PC’s configuration.
    They way you did it (if I understand right), the Windows configuration is based on the motherboard, chipset and bios of the other PC, will will definitely not work in the original PC.

  499. William on Sat, 28th Nov 2009 12:44 am
  500. Just now My computer stroked out in a BSOD, but there were no error codes! Luckily I was able to resuscitate my terminal with some defibrillators. Can anyone help me find out about this BSOD with no stop codes or even text for that matter and how to prevent it!??! (It’s possible that I have faulty ram and that my hardware ran into some temperature issues) PS~ My RAM are about Eight years old…

  501. Jai on Sat, 28th Nov 2009 3:20 am
  502. anthony,
    i have a 2month old laptop running windows vista, and after i installed an anti-virus tht my school suggestd i download i started getting the BSOD with error:

    can you help me please?

  503. Anthony on Sun, 29th Nov 2009 12:40 pm
  504. @William – What Windows version are you running? The BSOD screen should show some information as to the type of error…

    @Jai – Are you certain the AV software is a valid anti-virus software? Stop error 0×0000006F is often related to wrong device drivers, but in many cases this is actually due to invalid, malicious device driver files. Good AV software should be able to identify and fix the virus or trojan files. What is the AV software your school suggested and did you download it or get it on a CD?

  505. Joris on Sun, 29th Nov 2009 5:35 pm
  506. Hello,

    I’m dealing with a blue screen STOP 0x00000124 and i can’t find the problem.
    I’ve already updated everything but it didn’t helped.
    The stop occurs while playing games, and most of the time after an hour or more.
    What can i do?

  507. Anthony on Sun, 29th Nov 2009 10:06 pm
  508. @Joris – What is your Windows version?
    One cause I know of is a HDD configuration problem, typically occurring after bios updates. Check your Bios settings to make sure everything is as it should be.
    The fact that it occurs after some time also indicates a possible heating problem, so if you are overclocking, try disabling that (again in the Bios), and make sure you have enough ventilation around your PC.
    An older cause is a audio/video driver conflict, but if you already tried updating and reinstalling all drivers, that should not be it, although games do use the video and audio intensively.

  509. John on Sun, 29th Nov 2009 11:33 pm
  510. I’m having a blue screen issue that I cant seem to find a reason for :

    STOP: 0X0000007E (0XC0000005, 0X8A91DBCB, 0XF78D26A4, OXF78D23A0)

    Thanks in advance for the help

  511. william on Mon, 30th Nov 2009 1:46 am
  512. @Anthony: Like an average user I’m running Windows XP~ SP3. I hope my pc isn’t on it’s death bed :(
    It hasn’t run into any errors since (Involving that blank blue screen). Maybe it was just a hardware malfunction, just not within the written stop conditions?

  513. Shouldube on Mon, 30th Nov 2009 11:26 am
  514. Please can someone help me…i have a SONY VAIO VGN-FE41Z….which
    works ok on battery..but if you connect power supply it will start giving fault (blue screen ) there is no time limit has it could happen at anytime……Thanks

    STOP>>0X00000124 (0X00000000,0X8588B024,0XB2000040,0X00000800)


  515. Joris on Mon, 30th Nov 2009 2:09 pm
  516. @Anthony

    I’ve checked my Ram with windows memorytest and no errors were found.
    I’ve checked the overheating with Hot CPU Tester Pro(Lite Edition) 4.4.1
    and these were the results:

    Test Started at: 00:01:34
    Test Duration: 06:00:04
    Physical Processors Available: 2
    Logical Processors Available: 2
    Multi-Processors System(SMP): Available
    Hyper-Threading Technology: Not Available
    CPU Name String: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+
    Speed: 2911MHz
    Logical Processors Tested: CPU 0, CPU 1
    Average CPU(s) Performance: 100.0%

    Modules Results:
    Complex Matrix: Finished without error
    Calculating Pi: Finished without error
    Sorting Algorithms: Finished without error
    Prime Test: Finished without error
    Fast Fourier Transforms:
    L1 Cache:
    L2 Cache:
    Memory: Finished without error
    HD: File Exception error:SHARE.EXE was not loaded, or a shared region was locked:CPU 0: A sharing violation occurred while accessing an unnamed file.
    MMX: Finished without error

    No errors except fore the file exception error. (but i don’t think that’s the cause)

    I’ve read also on the web that you should disable C1E in your BIOS, but i don’t find that in mine (I have a Gigabyte GA-M52L-S3).

    With the STOP 0x00000124 there are also 4 other codes between () The firs and the last are always the same (i think) but the midlle two are always different. Last time it was:
    STOP 0x00000124 (0x00000000 / 0x86165028 / 0xF6404000 / 0x00000135)

    I really need your help, i don’t have a clue what’s wrong with it.

  517. Joris on Mon, 30th Nov 2009 2:12 pm
  518. I have Vista

  519. Anthony on Mon, 30th Nov 2009 6:43 pm
  520. @John – Stop error 0x0000007E is mostly related to driver problems. Do you see any .SYS file name in the BSOD screen?

    @william – Let’s hope it was a one time error then…

    @Shouldube & Joris – What I have seen that in most cases stop error 0X00000124 relates to disk errors. Check your HDD setup and controller configuration for things like DMA access and SATA modes. Can be a bios selection or even a motherboard jumper/switch. Go with the lower modes to verify.
    (I am assuming you checked and updated all the device drivers already).

  521. william on Tue, 1st Dec 2009 12:00 am
  522. @Anthony: I lol’d when you said that ;_D
    Thanks and take it east Anthony

  523. Calvin on Wed, 2nd Dec 2009 3:49 am
  524. Hey,my Windows XP laptop has this blue screen error.

    Stop 0×0000007B

    Please tell me how to fix this as soon as possible!

  525. Anthony on Wed, 2nd Dec 2009 8:13 am
  526. @Calvin – Please have a look at my comment #43, which pertains stop error 0x0000007B. Also make sure you do not have an external hard disk plugged during boot, that can also cause problems if the disk is not bootable.

  527. Calvin on Wed, 2nd Dec 2009 11:51 am
  528. Sorry,but I don’t really understand the steps.(really sorry..) Is there something … like specific steps I should take to fix this problem? : /

  529. Calvin on Wed, 2nd Dec 2009 11:52 am
  530. And I can’t find my recovery discs,so reformatting is out. : /

  531. Anthony on Wed, 2nd Dec 2009 2:00 pm
  532. @Calvin – There are multiple possible causes, so specific steps are not possible until we know the cause. Did anything specific happen before you got the error, or did you install any new software or hardware?
    In any case, make sure you have no USB devices plugged and remove any discs in the CD/DVD drive. Then check the BIOS (Del or F2 key during startup) and make sure the hard disk is recognized as a bootable device.
    After that you can try the F8 key during boot to get in the boot menu, but I fear you are going to need a Windows recovery or installation CD.

  533. Calvin on Thu, 3rd Dec 2009 3:14 am
  534. So there’s no hope for my laptop? :\

  535. Anthony on Thu, 3rd Dec 2009 2:01 pm
  536. @Calvin – If you had a floppy drive, you could still try to download the setup disks from Microsoft.
    Depending on your laptop make and model, there could also be a recovery partition on the hard disk. In that case you need to follow the instructions in the laptop manual on how to recover from that (in most cases some function key during boot).

  537. moonstone on Fri, 4th Dec 2009 4:18 pm
  538. i cannot even start it in safe mode so how can i fix it. After pressing F8 and trying all options, it just keeps returning to blue screen of death. any advice?

  539. Anthony on Fri, 4th Dec 2009 5:02 pm
  540. @moonstone – You will need a boot CD in that case. Either a recovery disc or a Windows installation disk.
    You could try going into the bios and load the default settings, but that might not help.

  541. James on Sun, 6th Dec 2009 2:30 am
  542. Hello I realy need help I don’t know how all this works but i got a blue screen and don’t know how to fix it I tryed almost everything I could I got a dell laptop don’t know if it vista or xpand everytime I try to do safe mode it brings me back to blue screen but my stop code says this: 0x0000c1f5 (0xFFFFFFFFc01a000a, 0xFFFFFa8004006000, 0x0000000000000000, 0x0000000000000000) and any help is great thanks

  543. Anthony on Sun, 6th Dec 2009 12:32 pm
  544. @James – Most likely it is a Vista system, because this is a know error (see Microsoft KB946084). They have a hotfix for it as can be seen in the KB article.
    But a better and simpler method is to use a Windows 7 install disc since that will fix the problem on your hard disk automatically. For details on that, see Microsoft KB970101.
    Basically it means boot from the Windows 7 install disc, and then simply cancel out the setup process.
    Hope this helps!

  545. kenji99 on Tue, 8th Dec 2009 7:18 am
  546. Dear Anthony,
    I realy need help I don’t know how fix this BSOD problem like this;





    *** STOP: 0x 000000713 (OXF7802524,0XC00000034, 000000,000000 ).

    could you please to help me, to find error?
    Thank you very much.

  547. Anthony on Tue, 8th Dec 2009 12:40 pm
  548. @kenji99 – I have never seen any report on stop error 0x00000719…
    Is this the first time you ever see it? And does it happen every time you start Windows? Lastly what Windows version is this?
    Normally the first steps are to undo what you did just before the blue screen, so uninstall any software if you just installed any, unplug any device if you plugged any new (USB) device, or roll back the (driver) update.
    If you did not change anything before the BSOD, try running a memory test first.

  549. Paul on Wed, 9th Dec 2009 2:16 am
  550. I get a BSOD everytime I try and start up my laptop. I cannot start it any any other mode either……..any hope?

  551. Paul on Wed, 9th Dec 2009 2:40 am
  552. I reset all my BIOS settings, and that did not work:
    Technical information:
    0x00000024 (0x00190203, 0x86D6C460, 0X00000000)

  553. kenji on Wed, 9th Dec 2009 3:27 am
  554. Anthony, thank you for quick reply, I have notebook with OEM windows 7 and I have error 0×00000713… after tried installed dual boot in the second partition with windows xp deluxe edition , just now I repaired with cd system repair disc, and back to windows 7.

    The first time I tried installed with boot from CD windows xp professional sp3 to second partition , when start up disc, the display got error 0×000007B
    any solution for this case?

    Thank you

  555. Anthony on Wed, 9th Dec 2009 9:56 am
  556. @Paul – Stop error 0x00000024 is a NTFS file system error, which basically means there is a problem with the disk. I guess you can not start it in Safe Mode as well, right? If so, you can do a “chkdsk /r” at the command prompt. If not, you will need to use a recovery or installation CD/DVD to start from and them run the repair option.

    @kenji – Just to point out, if you want t dual boot system like that, make sure you install XP first and then Windows 7, otherwise you will have boot manager problems.
    Stop error 0x0000007B does indicate you have a problem with your boot device. Normally you might be able to repair it with VistaBootPro. Unfortunately it is not free anymore, I think it used to be earlier.

  557. kenji on Thu, 10th Dec 2009 3:48 am
  558. @Anthony, Usually we install a newer version in the first and the second old version will there is a problem with boot manager but i have read the tutorial from this link

    btw thank you for your replied

  559. kenji on Thu, 10th Dec 2009 4:21 am
  560. Anthoni, i have free download for vistabootpro from this link..


  561. gudd on Fri, 11th Dec 2009 6:35 pm
  562. hey antoni , This is what my blue screen is like , I have a dell latitude d600 and it has a problem . Whenever i put it on as soon as it boots completely and gets to the welcome page of windows xp , a blue screen with some number codes pops up and it restarts the system .

  563. Anthony on Fri, 11th Dec 2009 10:12 pm
  564. @gudd – Windows will by default indeed restart automatically on a blue screen error. You can change that, but you first need to boot your system again.
    Try pressing F8 during boot and in the start menu, select Safe Mode.
    If that works, you can change the automatic booting (Control Panel->System). You can also check the event manager for error events and the device manager for device errors.
    Once you have an idea about the cause, you can try and fix it (depends on the stop error code).

  565. Anthony on Sat, 12th Dec 2009 2:32 am
  566. Hey Anthony, i am having BSOD errors that i could not find on your list, could you tell me what they mean and how to fix them? The “Technical information” It listed when it BSOD’d was “Stop: 0x00000124 (0x0000000000000000, 0xFFFFFA8008BAF030, 0x00000000B2000040, 0x0000000000000800)” Get back to me!

    Thank you!

  567. rathi on Sat, 12th Dec 2009 3:38 am
  568. I realy need help I don’t know how fix this BSOD problem like this;





    *** STOP: 0x 00000024 (OX00190203, OX867BB568, OXC0000102, OX00000000 ).

    could you please to help me, to find error?

    Thank you very much.


  569. sid on Sat, 12th Dec 2009 4:51 pm
  570. Antoni … thanks for your quick reply , I tried to get into safe mode and i still couldn’t get in because of the blue screen popped up again

  571. gudd on Sat, 12th Dec 2009 4:52 pm
  572. i posted the new message as SID …. Thats still me gudd / sid

  573. Anthony on Sun, 13th Dec 2009 12:53 am
  574. @Anthony – Stop error 0x00000124 is not too common, and I know of a few possible causes, depending on the Windows version. One option is a driver conflict between audio and video drivers, so try rolling back those driver or update them to see if that helps.
    Another option is related to disk access, which could be due to a raid configuration or a 32 bit disk access misconfiguration.
    Which OS are you running?

    @rathi – Stop error 0x00000024 is related to the NTFS file system. First thing to do (assuming you can start Windows) is to run a disk check (CHKDSK /F in a command prompt). Also try updating or rolling back your disk controller drivers, which could be IDE/ATA or SCSI drivers.

    @sid/gudd – I thought it was the same person :)
    If you can not boot into safe mode, you will need to use a recovey disc or a Windows setup CD/DVD. Boot from it and start the Repair option.

  575. Anthony on Sun, 13th Dec 2009 1:23 am
  576. “@Anthony – Stop error 0×00000124 is not too common, and I know of a few possible causes, depending on the Windows version. One option is a driver conflict between audio and video drivers, so try rolling back those driver or update them to see if that helps.
    Another option is related to disk access, which could be due to a raid configuration or a 32 bit disk access misconfiguration.
    Which OS are you running?”

    I am running Windows Vista Home Premium Service Pack 2 64-bit Operating system.

  577. kay on Sun, 13th Dec 2009 2:55 am
  578. my laptop has the Stop 0×0000000A IRQL_NOT_LESS_OR_EQUAL stop error. my laptop cant even start up. i try to go on safe mode but it doesnt do that, it just goes straight to the blue screen. HELP PLEASE!!!!

  579. gudd on Sun, 13th Dec 2009 5:29 pm
  580. Hey Anthony thanks very much …. so its more of a software problem than a hardware problem right ?

  581. Anthony on Sun, 13th Dec 2009 7:25 pm
  582. @Anthony – I’d first suggest that you try to rollback your audio and video drivers to see it that helps. The try updating them to the latest version.
    If the drivers do not resolve it, you should check the hard disk access configuration.

    @kay – You will need a Windows recovery or Windows startup disc to boot from and then do a Repair in the setup menu. If you have a recovery partition, you can try F11 to access that, but in most cases you can only do a full factory recovery, which means you would loose everything on the disk (personal documents). Okay if you have a backup of course….

    @gudd – Hard to say for sure at this moment. Once you can boot again, you should certainly run a memory test to make sure the RAM Is not faulty. Other hardware is less likely to be at fault, more often than not, blue screen errors are driver errors.

  583. gudd on Sun, 13th Dec 2009 8:08 pm
  584. Thanks anthony … your answers are real quick .. anyway my system also ran on an A14 instead of an A16 DELL BIOS , do you think this might have also been a problem ?

  585. Nicole on Mon, 14th Dec 2009 1:41 am
  586. @Anthony. Hello! I am having serious problems! 2 days ago, I was doing a system restore because some components were missing on my active shield. This has happened before and system restore fixed the problem. Anyway, right when the system restore was finishing, the BSOD appeared and gave the code 0x0000007E (0xC0000005, 0x805E492E, 0xF97013BC, 0x697010B8. I have tried everything to fix this and nothing works. I can’t get into windows at all. I’ve tried the recovery console and its not working. I read somewhere that going into the motherboard and removing the battery for a few seconds and putting it back in helps. I haven’t tried that yet. Please help me!! I’m desperate and out of options at this point!! Thank you! And, btw, I have a Dell Dimension 3000.

  587. Anthony on Mon, 14th Dec 2009 6:24 am
  588. “@Anthony – I’d first suggest that you try to rollback your audio and video drivers to see it that helps. The try updating them to the latest version.
    If the drivers do not resolve it, you should check the hard disk access configuration.”

    How would i go about doing this?

  589. gudd on Mon, 14th Dec 2009 10:02 am

  591. Anthony on Mon, 14th Dec 2009 12:03 pm
  592. @gudd – A bios update can definitely have serious consequences. In general updating the bios is a good idea, but in rare cases you can run into compatibility issues with existing hardware. If you noticed the blue screen error happening after updating, it is a good idea to update the bios with the older version to see if that solves the problem.
    Regarding the Recovery Console, you can type “help” to see the available commands. “fixboot” will rewrite the boot record, and you can use the “chkdsk” command to check the disk.

    @Nicole – Reinstalling Active Shield might have been a better option. Anyway, you can first try unplugging the computer from the power for a few minutes and then plugging it back. Another thing to try is to go into the Bios (F2 or Del in most cases) and load the default bios settings. Removing the bios battery could help, but that basically also resets your bios.

  593. Nicole on Mon, 14th Dec 2009 3:08 pm
  594. @Anthony. Thanks so much for your quick response! I tried unplugging the tower for a few minutes but that didn’t work. I can get into the BIOS menu by pressing F2 but there isn’t any option to set BIOS to default that I can see. Can this possibly be fixed in the recovery console? I’ve already tried chkdsk /r but it didn’t work. I want to avoid going into the motherboard if at all possible. I’m kind of nervous about doing that.

  595. Anthony on Mon, 14th Dec 2009 9:32 pm
  596. @Nicole – You cannot boot into Safe Mode at all? Considering the history, you should really try uninstalling Active Shield, and then maybe reinstall it.

  597. michelle on Tue, 15th Dec 2009 1:49 am
  598. hi there i have a blue screen problem it is error c0000218 registry file failure
    i don’t have a windows cd because i never got one it is automatic in my computer it’s a dell and that is the way i bought it already in the computer so i don’t know what to do now…can it be fixed

  599. Sean on Tue, 15th Dec 2009 8:43 am
  600. I Formatted my PC & when I Ran AVG Anti-Virus,I Got This Blue Sreen Error & Know I cannot see My Destop & I Have to work In Safe Mode..
    PLZ, Some One Help Me Get This Error..

    & my pc does not have a is Broke…
    i dont Know how 2 fix this…

  601. Anthony on Tue, 15th Dec 2009 10:49 am
  602. @michelle – Microsoft has a detailed explanation on how to recover from a corrupt registry file, but unfortunately you DO need a recovery or setup disc to boot up the computer into the recovery console.

    @Sean – Did you try uninstalling AVG in Safe Mode? You might need to reinstall it. What is the stop error code you see on the blue screen?

  603. gudd on Tue, 15th Dec 2009 4:27 pm
  604. Hey one more thing … i wouldn’t want to mess things up so thats why i’m asking loads of questions lol.. Anyway could you please give a detailed explanation in the difference between the “fixboot” command and the “chkdsk /r” command

  605. Anthony on Tue, 15th Dec 2009 7:21 pm
  606. @gudd – the FIXBOOT command will only rewrite a boot sector on the hard disk, while CHKDSK /R will check and repair all bad sectors on a hard disk. They are rather different but complementary. The chkdsk command basically verifies the disk sectors and marks them as bad if they are not good anymore, that way they will not be used during later ‘normal’ operation.

  607. gudd on Wed, 16th Dec 2009 1:34 pm
  608. so in your own view which do you feel would be best for me :) fixboot or chkdsk /r

  609. damien on Thu, 17th Dec 2009 3:16 am
  610. my problem is after the blue screen and reboot it will not log onto any of the options ie safe mode without rebooting again and doing the samething ?

  611. Anthony on Thu, 17th Dec 2009 1:24 pm
  612. @gudd – There is no harm in trying both, but I’d suggest you run the chkdsk /r first.

    @damien – Can you see the stop error code on the blue screen?
    The automatic reboot is default in Windows when a blue screen error occurs.
    You probably will need a Windows recovery disc or a setup disk to run a repair.

  613. Tracey on Thu, 17th Dec 2009 1:58 pm
  614. HELP!!!

    Problem event name: Bluescreen
    OS version: 6.0.63002.
    Locale ID: 3081

    BCCode: a
    BCP1: 83DFFD40
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 828D5C98
    OS version: 6_0_6002
    Service pack: 2_0
    Product: 768_1

    I don’t have an installation disc as computer came loaded with Vista.

    What can I do, I only can operate in safe mode and cannot access the internet?


  615. Ras on Thu, 17th Dec 2009 2:48 pm
  616. Hi Anthony.
    BSOD error 0×00000050
    (0×FFFFFFE, 0×00000000, 0×8A0F4511, 0×00000000).
    ati 3duag.dll address 8A0F4511 base at 8A0E0000 Datestamp 411c2ole
    OS Version:6_1_7600
    Service Pack:0_0
    Product: 256_1
    Please help me. Thanks alot.

  617. Johan on Fri, 18th Dec 2009 7:24 am
  618. Hey there, I just bought sony Vaio FW 590FEB series,

    within 6 days of usage, I experienced 4 bsod.

    The windows is shut down to prevent…bla…bla…bla
    Bad_Caller (something2) I am not sure

    But it happens when I was running VLC media player, Utorrent (2 downstream), and Google Chrome (9 tabs)….

    Is it because of software or hardware problem??


  619. Anthony on Fri, 18th Dec 2009 3:00 pm
  620. @Tracey – Try running “sfc /scannow” from a command prompt (as administrator) to check and correct your Vista system files. Also have a look at the device manager to see if there are any devices that are in error, you might need to reinstall drivers for those.
    One last general tip is to run an antivirus scan (full system scan). All this can be done in safe mode.

    @Ras – Did you check my reply in comment #28? That was related to the acpi.sys file, and yours seems to be related to the video card. Did you try reinstalling your ATI video drivers?

    @Johan – The software you are running should not be a problem, although you need to be very careful with torrent files as they often have viruses or trojans.
    What is the stop error code in your blue screen error?

  621. sushant on Sat, 19th Dec 2009 2:53 am
  622. Hi Anthony, i am having error with a file igxprd32. i am getting a BSOD due to that. also my entire screen gets flipped first and then i get a BSOD. can u help me please?


  623. gudd on Sat, 19th Dec 2009 6:44 am
  624. Hey Anthony , i just fixed my windows XP boot error …Thanks :)

  625. Anthony on Sat, 19th Dec 2009 12:19 pm
  626. @gudd – Glad you fixed it. Happy holidays :)

    @sushant – The igxprd32.dll error often comes up in combination with a display error, so the flipped screen makes sense in a way. The first thing to try is to update or reinstall your video drivers. Even try uninstalling them, let Windows install the default driver and then update them with the latest video driver from the right manufacturer (probably NVidia, ATI or Intel).

  627. sushant on Sat, 19th Dec 2009 2:32 pm
  628. ya , i updated it from intel and hasn’t given any prob so far. thanks a lot!!

  629. Bencleric on Wed, 23rd Dec 2009 5:28 pm
  630. i had this problem before. the blue screen of death. i try to reformat one of the desktop of my friend. and the installation is running. in the middle of the installation the BLUE SCREEN OF DEATH came out. so what i did, i change the number of the partition of the main drive. coz the hard disk capacity is 160GB. the first i made is 3 partition while C is 70gb and D is 50 and E is existing number of drive. after installing in C the windows, blue screen come out. so i decided to change the partition. i made the C to 100GB and other remaining number of drive i made it D. and i install it. and everything goes perfect. the death of blue screen didnt come out anymore. perfect… everything goes smooth. and i just made a new partition in device management after i finish install the windows.

  631. Bencleric on Wed, 23rd Dec 2009 5:34 pm
  632. 2nd option. if you got same problem with the death of blue screen. and you dont need to reformat anything. all you need to do is

    restart your computer… after it loads the bios came out press F8
    and then choose safe mode. after safe mode choose administrator

    after you done those steps
    go to run then type cmd

    in command prompt just write cd..

    you have to write it 3times

    after that one write the word CHKDSK

    wait until it will say completed.

    chkdsk can repair the bad sector if your hard drive. and it will fix some of the hardware that was malfunction by software.


  633. Anthony on Wed, 23rd Dec 2009 6:16 pm
  634. @Bencleric – Thanks for your comments!
    You can definitely have more than 2 partitions when you install XP, but it is important to keep the proper sequence during installation. The boot.ini entries in Windows are based on disk and partition numbers, so mismatches can result in a BSOD with the UNMOUNTABLE_BOOT_VOLUME error.
    The chkdsk command is always a good option to try, but there is no need for all the cd.. commands, you can simply use “chkdsk c: /f” to specify the drive. The “/f” parameter is also required for the program to actually fix bad sectors, otherwise it will only check the disk.

  635. Lon on Tue, 29th Dec 2009 4:03 am
  636. I have had this desktop HP less than two months running WIN7. I am getting BSOD randomly every day. With the following error message:
    This was likely caused by the following module: ntoskrnl.exe
    Bugcheck code: 0x50 (0xFFFFF6A000001790, 0x0, 0xFFFFF80002A93AE2, 0x5)
    Dump file: C:\Windows\Minidump\122809-31574-01.dmp
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Any ideas on where I can start troubleshooting from?

  637. Anthony on Tue, 29th Dec 2009 8:39 am
  638. @Lon – First thing I’d try is to run a memory test to see if there is no RAM error (use memtest86 or similar). Apart from that, also try “sfc /scannow” at the command prompt (with admin rights) to check and correct your Windows 7 system files.

  639. Lon on Tue, 29th Dec 2009 2:51 pm
  640. I ran the sfc /scannow after reading some of your previous posts. It found errors, but stated that it could not fix some of them. While I was reading the command prompt screen about the above listed results I got another blue screen with a MEMORY_MANAGEMENT error message this time. I have seen you post about the “memtest86″ before how do you use it or access it? FYI, I also received another blue screen when I was using McAfee to scan for viruses. Thanks in advance!!

  641. Anthony on Tue, 29th Dec 2009 5:16 pm
  642. @Lon – Check the memtest86 website. Select Free Download in the left-hand menu and then you can download a bootable CD image (.iso file). Burn it and boot from it.
    Your seemingly random errors do point to a possible RAM error indeed.

  643. Lon on Wed, 30th Dec 2009 1:37 am
  644. Okay…I made the CD, but now I am getting a little nervous on the process to boot from the CD. What are the correct steps. Please and Thank You! Not sure if this helps but I have a HP AMD Phenom II x 4 810 Processor 8g memory. Running Windows 7 Home Premium

  645. Lon on Wed, 30th Dec 2009 4:15 pm
  646. Do you burn the zip file to the CD or extract them first and then burn the .ISO file to the CD?

  647. 956_Classic on Wed, 30th Dec 2009 9:22 pm
  648. I have the same problem
    i get the damn blue screen wit an error

    heres wut it shows me

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: ABBDA52F
    BCP3: C185D988
    BCP4: 00000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:

    Read our privacy statement:

  649. Anthony on Wed, 30th Dec 2009 10:44 pm
  650. @Lon – You extract the .zip file first and then burn the .iso file.

    @956_Classic – Stop error 0x0000008e is in most cases due to a memory error, so I suggest you first run a memory test as well using the memtest86 program.
    If the RAM turns out to be fine, you can look further.
    Any recent changes to your computer?

  651. 956_Classic on Thu, 31st Dec 2009 12:24 am
  652. well i recently got a portable hard drive that i keep hookd up the pc

    and i use a USB Mic but ive had that longer than the portable hard drive.
    last ngiht when i got the 2nd blue screen was as soon as i unplugged my usb mic.
    Kould this have happened from an infected file from where i download different things??

    On Memtest86 what do i have to do exactly????

  653. Karl on Thu, 31st Dec 2009 3:18 pm
  654. Hi Anthony, sorry to jump on the bandwagon here, but I’m getting blue screen errors. I just upgraded my PSU from a 700w OCZ to a 850w Corsair. Before this upgrade my computer was solid as a rock and no overclocks. After i swapped in the new PSU I was not booting, so after trouble shooting I reset the CMOS and it booted up fine. I set the bios back to default and logged in. Windows loaded to deskptop fine then I got a blue screen about a minute later without doing anything. After repeatedly troubleshooting my hardware connections and my bios settings I am at a loss. I swapped video cards from my gtx260 back to my 9800gtx and reinstalled the nvidia drivers, and I thought that fixed it as I was able to go about 30 minutes, even testing a game. As soon as I logged out of the game i got another bluescreen. I tried swapping both the video cards and back to my old PSU with the same results.
    I dont have the error code as it reboots too fast, but my computer does not blue screen at all in safe mode with networking, so I think it has something to do with the drivers, but I dont know what would have changed from a PSU swap. It’s either something driver related OR I am missing something critical in my bios settings. My comp is a Asus P5Q, intel E8500, 6gigs of Patriot extreme ddr2 800mhz, bfg gtx 260 prior to bluescreen, went back to xfx 9800gtx. 160gig sata2 boot drive and 640G sata2 data drive. And the newest addition again which is the Corsair 850tx PSU or the OCZ 700w gameXstream. Lastly I should note that with the new PSU I tried using the 8pin cpu power instead of the 4 I was previously using. I also tried only using 4pin cpu power again. Sorry for such a long post but I’m trying to be specific. Thanks

  655. Thomas on Fri, 1st Jan 2010 2:09 pm
  656. Ever since installing a bunch of new components into my computer and installing a few games the BSOD has been appearing quite frequently. the technical information reads:

    STOP: 0x000000D1 (0x00724968, 0x00000002, 0x00000001, 0x82A6ED99)
    tcpip.sys – Address 82A6ED99 base at 82A01000, DateStamp 4a856b4a

    What do I do to get rid of it?

  657. Anthony on Sat, 2nd Jan 2010 12:32 pm
  658. @956_Classic – If your mic or external hard drive have drivers, try reinstalling those (although I expect they are supported directly by Windows). Does the external hard drive have external power or does it rely on the USB port for power? Laptops sometimes have problems with providing enough power on the USB port, which could cause problems. On the memtest86, please follow the instructions on the website.

    @Karl – Good that you provide details, thanks. But what is the Windows version?
    Switching the power should not be a cause, unless something got defect when you did the swap. The only really sensitive thing is the RAM as it is sensitive to static electricity. There are two things I’d suggest:
    1) reinstall the Intel system drivers. They affect ACPI behavior which is power related.
    2) in Safe Mode, configure Windows not to reboot on a system error (Control Panel->System->Advanced). If a blue screen error happens again you can see the stop error code.

    @Thomas – Stop error 0×000000D1 is generally due to a driver, so try uninstalling the drivers for the new hardware and reinstall them. Also check the device manager to see if there are any unknown devices or resource conflicts reported.

  659. Tom on Tue, 5th Jan 2010 9:33 pm
  660. Hi there, sorry for my bad english
    I have BSOD 2 days ago, while watching youtube
    my sony laptop use window vista, and on the window says :
    ?Stop 0×00000050 PAGE_FAULT_IN_NONPAGED_AREA

    no file name or anything else under STOP line

    *** It happend the day after my son installed WINZIP and UTORRENT, so i did use Ccleaner uninstall Utorrent, but not the WINZIP, because Winzip won’t allow me to do so. I tried to swap RAM , safemode ran AVG scan ….nothing help
    I tried to do Restore System in safemode but it says …i did not create a restore system points something ?
    Please help me !
    Best Regards

  661. pleasssse help!! on Wed, 6th Jan 2010 12:45 am

    Thats the picture of my bsod..dont worry it really is the picture of the bsod

    and this is my gaming rig to boot!! :( :( :(

    pleasssse help me anthony, i am at a loss for words and ive tried multiple things.

    i cant boot into safe mode by the way.

    what do i need to do to get my baby back????


  663. 956_Classic on Wed, 6th Jan 2010 2:54 am
  664. hey anthony

    my portable hard drive has it s own AC adapter that i plug on the wall
    my usb mic is wut had its on driver,i recently updated it and i havent gotten a blue screen error nomore.
    im not sure if it got fixed or if its waiting to creep up again on me man lol

  665. Jacket on Wed, 6th Jan 2010 6:13 am
  666. I’ve been receiving bluescreens since I recently got my computer. At first I thought it was because of a vista issue since the bluescreen kept siting a vista driver. However, after I installed windows 7 I’ve still been receiving bluescreens.

    I’ve done a memtest86 several times with no errors, I’ve used driversweeper to remove any corrupt drivers and reinstalled them, and I’ve ran virus scans daily with no infections.

    I’ve asked a tech to look at it and he said he wasn’t sure the cause and tried asking on a tech forum but after i hadn’t found a result immediately they stopped replying.

    The computer is only 6 months old and is my college computer so I am in a bit of a bind since it keeps crashing.

  667. robert on Wed, 6th Jan 2010 8:22 pm
  668. I keep getting the blue screen with the code STOP:0x000000f4 (0x00000003, 0x88fc8b30, 0x88fc8c7c, 0x82030650). My laptop will not go past this blue screen even in safe mode.

  669. WarriorMP on Wed, 6th Jan 2010 10:12 pm
  670. My HD seems to be locked in a continious restart loop, previous attempts to start in safe mode, last known good and/or start normally have failed. Each time the loops begins Windows XP would launch then a “Blue Screen” would FLASH followed by the restart process starting all over again. There is no oppertunity to even review the blue screen faults as the screen flashes so quickly.

  671. Anthony on Wed, 6th Jan 2010 11:32 pm
  672. @Tom – uTorrent in itself should do no harm, but the files you download using torrent often have spyware or viruses, so be careful with that. Did you try running “sfc /scannow” at a command prompt in the Safe Mode? That will check your system files and correct any errors in them.

    @Sean – That’s a serious error as your hard disk is not recognized as bootable. Check the hard disk cables in the computer, check if the disk is recognized in the Bios properly (load the default bios settings if not). Only other option is to use a boot disc (CD or DVD) to Repair the OS.

    @956_Classic – Let’s hope it does not return!

    @Jacket – What is the stop error code on the blue screen?

  673. Anthony on Wed, 6th Jan 2010 11:40 pm
  674. @robert – Stop error 0x000000F4 is often a disk related problem. Try running a disk check from the Repair or Recovery console. You will need to boot from a Windows CD/DVD for this. Please also see my earlier answers on this stop error.

    @WarriorMP – By default Windows will indeed reboot on a serious bsod error. That’s one of the first things I always change on a new configuration. But if you can not get into Windows, you obviously can not change that now.
    You probably need to do a boot from a Windows CD/DVD and select the Repair option in the setup.

  675. Sean on Thu, 7th Jan 2010 4:18 am
  676. Anthony- i ran chkdsk /f and chkdsk /r and it repaired it. unfortunately, my crappy intel motherboard decided to give out on me. somewhat. sound and itnernet is absent. i bought myself a quality asus. now i can overclock!

    but i have a question though …do you think i need a new HDD? even though it appears to be fixed.

  677. Sean on Thu, 7th Jan 2010 4:21 am
  678. * i realize the question i just asked is way way off topic. but yeah

  679. jbmoney7 on Thu, 7th Jan 2010 6:44 am
  680. My brothers computer running Vista won’t even boot up. It attempts to but a blue screen pops up saying “A problem has been detected and windows has been shut down to prevent damage to your computer” and it goes on to say check newly installed hardware or software, etc.

    I have tried to start the computer in every safe mode offered and have tried system restore (F10) but the blue screen continues to pop up and I can’t get past it to try to resolve the issue.

    My brother told me that about a week or 2 ago he got a pop up on screen that said “RegCure has detected 1200 viruses, click here to remove them” which he did and since then it was running strangely and a Red Button “RegCure” was showing up on the task bar.

    I figure it’s malware and an anti malware software could remove it if I get to the desktop or in safe mode.
    I’m lost, if I can’t get past the blue screen during start up how can I attempt to resolve the issue?

    Also, He uses Trend anti virus. if that helps.

    Any suggestions? Help!

  681. Sean on Thu, 7th Jan 2010 7:45 am
  682. jbmoney7 regcure is legit. i have it on my computer.

  683. Anthony on Thu, 7th Jan 2010 7:44 pm
  684. @Sean – If you never had issues with the disk before, there is no need to replace it, disk errors like that do happen sometimes. If you get them more often, I do suggest you get a new HDD.

    @jbmoney7 – RegCure is legit alright, although it is not software that I would recommend since the support and refund procedures by Pareto are not the best in the industry.
    Regarding the blue screen, if you can not boot Vista, not even in Safe Mode, the only option to repair Vista is to boot from a recovery or Vista setup CD/DVD. Select the Repair option in the setup or use the recovery console.

  685. jbmoney7 on Thu, 7th Jan 2010 7:48 pm
  686. I read on microsift’s website that I could use a Windows 7 installation CD too. DOes this sound right?

  687. Anthony on Thu, 7th Jan 2010 8:00 pm
  688. @jbmoney7 – Yes indeed, that works very well. I use it on a corrupt Vista setup recently as well (turned it off while it was updating, which left it not bootable). The Windows 7 setup recognizes installed Windows installations and if one is corrupt (boot-wise), it will offer to correct it. If you have a Windows 7 disc, definitely try it.

  689. Jaycee on Thu, 7th Jan 2010 8:52 pm
  690. When I try to start a game, I’m getting this error (when I look in computer management at it:)

    Error code 1000000a, parameter1 00000060, parameter2 0000001c, parameter3 00000001, parameter4 804f88e1.

    It’s an IRQL_NOT_LESS_OR_EQUAL but there is no file shown for me to troubleshoot. Is there anywhere you can direct me for more information?

  691. Anthony on Thu, 7th Jan 2010 11:57 pm
  692. @Jaycee – The irql_not_less_or_equal is often a driver error. Considering that you get the error when you start a game, I’d first try updating or reinstalling the video and audio drivers. If that does not help, I suggest you run a memory test, as faulty RAM is another possible cause for that error (and games often do use a lot of memory for buffers).
    You can try looking at the Windows event manager for more details about the error.

  693. Beth on Fri, 8th Jan 2010 1:31 am
  694. Thank you so much for this helpful site. I began getting a BSoD on Vista 64-bit after a service pack 2 update attempted to install. The computer restarts so quickly that I only see a flash and cannot decipher the specific error. The computer will not start in safe mode either. I reformatted the hard drive and attempted to install XP only to get the same blue screen even after install seemed to go correctly. I was able to run Knoppix off a CD and save my data before the reformat so I know my hard drive is intact. I don’t know if you have any suggestions but they would be very appreciated. Thank you!

  695. Jacket on Fri, 8th Jan 2010 1:42 am
  696. irql_not_less_or_equal and memory_corruption a few times. I am not sure on the exact stop message since it happens randomly. I do have access to the minidump files if needed through.

  697. Anthony on Fri, 8th Jan 2010 8:36 pm
  698. @Beth – Try going into the Bios and load the default settings, that might help.
    If not, the next most likely cause is a memory error. You could try swapping the memory modules if you have more than one, but be very careful because they are rather sensitive to static electricity. Other than that it could be the motherboard, is it an old system?

    @Jacket – Try running a memory test with memtest86 to make sure the RAM is okay first. The irql_not_less_or_equal is often a driver error though. Did you update or install something recently?

  699. Jacket on Fri, 8th Jan 2010 11:49 pm
  700. as i said in my original post I have tested the ram with memtest86 several times with no issue. I have all my drivers updated and to make sure that the drivers are correct I ran a drive sweeper program and made sure it was all set and clean then reinstalled the latest updates.

    The computer has been doing it since I bought it less than a few months ago through 3 OSes. XP, Vista and Windows 7

  701. Anthony on Sat, 9th Jan 2010 5:53 pm
  702. @Jacket – Yes you are right, I forgot about your first comment. Considering that you have reinstalled all these versions of Windows, and had the error with all, it really must be something with the hardware.
    If you have tried the memory test, checked and reinstalled the drivers, checked the hard disk, I fear it comes down to replacing hardware. I can not say what component though as the error is random. You did try loading the default bios settings and turning off the hardware acceleration on the video driver?

  703. Jacket on Sun, 10th Jan 2010 11:35 am
  704. Yes, I set the bios to default already and turned off any extra acceleration options for the video drivers. I was considering it to either be the graphics card or the mother board since I’m not sure what else it could be, but I just was hoping that I could figure out what part exactly it is seeing as both parts are relatively expensive. (replacing with the brands I need for my computer’s function) Do you know any way to pinpoint which is at fault? I’m assuming no but i figured it was worth an ask.

  705. Niwa on Mon, 11th Jan 2010 1:23 am
  706. I got 0x805D3131 what is it?

  707. Calahan on Mon, 11th Jan 2010 9:06 am
  708. Okay so I keep vetting error code 0x00000050. But when I try to run in safe mode I can’t even get to my desktop. I have reset all of my bios settings. After i see the windows loading screen the bsod pops up. I have no idea what to do since I can not get to my desktop please help me

  709. Anthony on Tue, 12th Jan 2010 11:27 am
  710. @Jacket – The only think I can think of is to take out the video card and enable the onboard video card if your motherboard has one. If not, you could first try inserting a cheap, simple video card to test if the issue is fixed before getting the video card you really need. If the issue remains with the video card change , it must be the motherboard…

    @Niwa – I am not familiar with that error at all. Is it a blue screen error?

    @Calahan – Very likely it is a memory (RAM) error. If you can, try and download a bootable ISO image from memtest86 and run that to test the memory.

  711. Darren on Wed, 13th Jan 2010 6:09 pm
  712. Im running windows xp on an AMD Dual core system and its started to randomly restart and blue screen, the error codes are 0x0000008e (0xC0000005,0x8054b10d,0xb53f39co,0x00000000)

    any ideads????

  713. Anthony on Wed, 13th Jan 2010 10:41 pm
  714. @Darren – Mostly likely cause is a memory error as commented to earlier stop error 0x0000008E errors with the same first parameter. Try running memtest86 to check your RAM.

  715. Jacket on Thu, 14th Jan 2010 8:14 pm
  716. got another bluescreen. I wasn’t able to take out the graphics card yet mostly cuz I need it for my 3d software.

    PFN_LIST_CORRUPT (0x0000004E)

  717. Ali Muhammad on Fri, 15th Jan 2010 5:28 pm
  718. Dear Anthony,
    You are EPIC ^^
    I have been posting on other tons of websites and i don’t seem to get a single reply, Even when im trying to give 99% information they just wont give me the 1%. No reply on ACTIVE forums.
    I’ll make it simple. I had random BSOD like a month ago. and i followed a thread where the guy says he SWAPPED the ram into another SLOT.
    Which in fact DID help stopping the BSOD! But there is another problem which doesn’t seem to have fixed itself with the RAM swap. the PC FREEZES. it would freeze IN GAME/ or just on DESKTOP. If in game/video it repeats that sound where its hung and i have to press the RESET button. Fact is, i got 2 or maybe 3 more random BSOD since i swapped but its NOT like it was before the swap. I mean the swapping DID help. But i just want to know WHY it fixes it temporarily and how do i fix it once and for alllllllll..aarrgg!
    Cant wait to hear from you.
    I’m still grateful for the whole thread you’ve replied to. Great information.

  719. nicola on Fri, 15th Jan 2010 6:07 pm
  720. ok, so i was trying to get free antivirus and it had a ton of viruses along with it after it started geeking up i managed to get norton full trial in there to stablize it so i could clean most of the viruses out myself and did so till it expired but my avast pro 4.8 antivirus the full version kept saying i had a virus some rootkit virus and this other one windows system/32/atapi crap well i tried cleaning those ones out couldnt figure out how to get rid of it because the antivirus wouldnt dlete it or clean it so after finding the rootkit one and klicking on it i got the blue screen of death and i keep getting a blue error screen that goes so fast i can’t see what it is or anything and it just keeps rebooting i was going to install my windows xp disk over it but while it s rebooting my keyboard or mouse wont work so i can do anything if i could get some help on how to try and save my hard drive from buying a new one since i got the 160 gig wd drive a years back for around 150 and don’t wan to buy a new because im not rich if i can get any help it would be much appreciated

  721. Anthony on Fri, 15th Jan 2010 6:34 pm
  722. @Jacket – Did you already run a chckdks /f on your system disk? If not, try that, could be some bad sectors on the disk.

    @Ali Muhammad – If one of the memory modules has an error, you could reduce the frequency of BSOD errors by swapping them, but depending on the amount of memory in use, the error could still happen. At least try running a full memory test with memtest86, so you know if the RAM modules have any errors.

    @nicola – Rootkit viruses are not easy to remove, so doing a full format and reinstall is a good idea.
    Regarding the automatic reboot, that is the default behavior in Windows. You can change it, but you need to be able to access the Control Panel for that.
    Can you boot from the Windows setup CD? If not, you might need to change the sequence of the boot devices in the Bios, and make sure the CD-drive is the first option. If you cannot get into the bios the only option would be to do a motherboard CMOS reset…
    The disk in any case should be fine after you reformat it.

  723. Ali Muhammad on Fri, 15th Jan 2010 7:15 pm
  724. Sir, I’m on 6-6-6-18-1T on 2.1volts ddr2 800 mhz, Single 2gb corsair stick.
    Factory is 5-5-5-18-2T on 1.8volts 800 mhz.
    Motherboard: 680i chipset
    Processor: e6850 3.0 @ 3.6 GHz

    memtest proves its stable. I ran it once again today for 4 hours.

    I just want to add that i was having BSOD even on stock timings/voltage and even on a little higher voltage on a factory timing.

    One thing is certain. I get BSOD in the morning when the pc is COLD.
    + i get the computer FREEZES after running the pc for some time.

    The BSOD doesn’t appear much after the PC warms up but most of the times when the pc gets cold over night.

    I remember the first time i experienced crashes was when i took my PC to my friends place in SUMMERS, when i used to have very high temperatures at my place but at his place he had his AC on 18 Cº full time. and I belive it was the low temperatures that caused the crashes.
    Im just saying that COLD temperature seems to be involved. More as if its not getting much power because of the low temperature? possible?

    I really appreciate your help.


  725. Peter Forman on Fri, 15th Jan 2010 10:41 pm
  726. I keep getting the following stop messages:

    Please help I have tried a number of suggetions above without any success and its very frustrating


  727. Ingrid on Sat, 16th Jan 2010 4:30 am
  728. Anthony,

    I am getting the BSOD quite frequently since I reformatted my hard drive (downgrade from Vista to Windows XP Service Pack 3). It worked fine for about four months then I started getting the BSOD. The only thing I recently changed is my monitor, I am now using dual monitors. I don’t know what is the problem. The error code is:

    STOP:0x40000080 (0x8664D130, 0x8623A698, 0xF7A63E60, 0x000000002)

    Hope you can help. Thank you!

  729. Jacket on Sat, 16th Jan 2010 6:34 am
  730. I have actually already. No errors on any of my disks.

  731. Anthony on Sat, 16th Jan 2010 10:40 am
  732. @Ali Muhammad – Temperature variation can certainly affect the operation of electronic equipment, including PC hardware. Normally overheating is more of an issue than low temperatures though, unless we are talking very cold.
    In your case it seems a hardware sensitivity as well. The only thing I can recommend is to unplug the hardware cards and memory, make sure the slots are clean and replug them (ISA/PCI/AGP cards assuming this is a desktop).
    Power supply could be an issue, what is the wattage?

    @Ingrid – Did you try going back to the previous configuration with one monitor? Since that is the only change, try updating or reinstalling the video driver. A dual monitor display does affect the way the video card is operating and interacting with Windows, so the video driver is important.

    @Jacket – Okay, good. Well that leave me only my earlier suggestions about the video card and motherboard :(

  733. nicola on Sat, 16th Jan 2010 2:57 pm
  734. hey anthony if i could use my keyboard and mouse to do anything i probably would should i take the harddrive out and put it in another cpu to do that????

  735. Ali Muhammad on Sat, 16th Jan 2010 5:55 pm
  736. Sir Anthony, I think it really might be the power-supply. I’m getting alot of VDROOP on vCore.
    I just want to confirm one thing. If the power supply can fail to provide better voltages at low temperatures. It was fine until winters started. I get 6/7 degree celc on c2d 3.6gig.
    450 watts Asus A-GA45
    500gb sata WD HD
    stikerextreme M/B 680i
    I’m not running any other peripheral.

  737. Ali Muhammad on Sat, 16th Jan 2010 6:16 pm
  738. ADDED: Voltage in bios – vcore – 1.45
    and the Voltage in cpuZ – vcore – 1.344~1.360

    So does that mean my PSU is weak?

  739. Ali Muhammad on Sun, 17th Jan 2010 4:43 am
  740. Dear Anthony, I got BSOD this morning again. My games crash with a CRITICAL ERROR message and when i try to run them again, i get a BSOD.

    But Just like old times. I swapped the module into another slot. and its like perfect again.

    But i cant keep changing its slot every second day..One thing is certain now, it really is something with swapping the ram.

    More info: i had 4G of ram (2sticksx2gb) on a 32-bit OS xp. I gave one away to a friend of mine. as 32-bit means not full usage of one of the ram, could that be the problem? maybe i have the HALF used ram left with me and i gave the full used to my friend?

    Please help me with this. I’m really about to cry at this moment…

  741. Ali Muhammad on Sun, 17th Jan 2010 1:38 pm
  742. Dear Anthony,
    I finally figured out what my problem was due to. It was the PSU.
    I got my processor back to stock frequencies/voltage and i hate to say but. I’m gonna miss my BSOD.
    I still thank you for your help. I wont have solved it without this information you’ve written here.

  743. Anthony on Sun, 17th Jan 2010 3:25 pm
  744. @Ali Muhammad – Glad you figured it out. Unfortunately random blue screen errors like that can be due to motherboard, memory or power issues. Replacing components is often to only way to pinpoint it. Like I mentioned, I have not seen blue screen errors due to lower temperatures before, but great you worked it out!

  745. Ingrid on Mon, 18th Jan 2010 12:27 am
  746. Thanks Anthony. I read my minidumps and they all point to the same Intel NIC driver ele5132.sys as the cause of the issues.

  747. Anthony on Mon, 18th Jan 2010 4:35 am
  748. @Ingrid – Quite possible of course, good of you to check the minidump files. So the next thing to do is reinstall or update the Intel network card driver.

  749. Ingrid on Tue, 19th Jan 2010 1:46 am
  750. Went on Intel website and installed the latest driver. No BSOD so far… Crossing my fingers! Thanks for your help.

  751. Anna on Wed, 20th Jan 2010 12:24 am
  752. Finally I find a place where people seem to help each other out. This blue screen has welcomed me the past few days. I can’t go into safe mode and do anything and I have no recovery disk either. What to do?

    This is at the end of the blue screen.

    STOP: 0x0000007E

  753. Jacket on Fri, 22nd Jan 2010 11:22 am
  754. It’s me again. I got another error that was IRQL_not_less_or_equal siting memory_corruption from a vista driver again.

    Even though each of my ram sticks had passed 7 passes each individually on memtest 86 I decided to just pop it in and scan them all at once randomly for 20 hours. It tested with no errors until the 10th or so pass it suddenly caught 9 errors.

    I’m going to pull out and test each individually. Just wanted to update the situation.

  755. John C on Fri, 22nd Jan 2010 8:57 pm
  756. I started getting BSOD about two weeks ago and then today it came again. This time it will not allow me to restart in any mode. Safe mode, Last know.. etc. The message is Page Fault in No Paged Area with Stop:0X00000050 (xxxxx,xxxx,xxxx) The xxx numbers change when I try to restart in the different modes. Any suggestions of what I should do would be greatly appreciated. Thanks

  757. Ali Muhammad on Sat, 23rd Jan 2010 3:18 am
  758. Dear Anthony,
    I’m sure you missed me if you didnt, the BSOD sure did. haha,

    restoring everything to factory settings in bios did solve the random BSOD but I’m getting a new which might not be the same problem that caused the older BSODs.

    What i know about this new BSOD is that,

    1 – its the same message every time

    *** Hardware Malfunction

    Call your hardware vendor for support

    *** The system has halted ***

    2 – No logs/dump-files created. Event viewer shows nothing.

    3 – Most importantly, It will happen in the first 2, 3 boots of the day (First 5 minutes, It might either crash during booting or on desktop.)

    Like i mentioned before. Turning the pc on after its been off for quite some time, the more the time its off, the more is the chance to crash on the first boot.
    But after a few boots it feels as if the pc warms up and after wards it runs perfect for the rest of the day.

    P.S, OCCT PSU torture ran for one whole hour without a crash.

  759. Jacket on Sat, 23rd Jan 2010 6:33 am
  760. and now i’m a bit confused since I just got home to find that my computer had bluescreened with a ‘system_service_exception’ which usually points towards graphic card driver errors if I’m correct in my research.

  761. vibin on Sun, 24th Jan 2010 1:31 pm
  762. i have dell laptop with XP SP3 OS gettng BSODs for over 5 months…..
    i recently started saving mini dumps
    i get BSODs while playing games … definetly……thats fr sure
    but sm times i get while watching videos etc… plz help
    my battery is dead

    my laptop temp.. goes 60-70 degrees {celsius) in just 1-2 hrs
    so i doubt my laptop fans and temp… laptop is about 3 yrs old…

  763. john on Wed, 27th Jan 2010 8:09 pm
  764. Hey anthony great info bro. Well I hope u can help me out. one of my pc which has win 7 installed just got bsod mainly because I installed a driver in that pc. well Ive tried safemode, last known good configurationr, bios but whateve i try it gives a new error and even the pc wont pickup the windows setup. bro im stucked kindly help me out with this………….

  765. ANGEL on Wed, 27th Jan 2010 11:04 pm


    STOP: 0X0000007B (0XF78AA524, 0XC0000034, 0X00000000, 0X00000000)


  767. Anthony on Thu, 28th Jan 2010 12:12 am
  768. @Anna – Stop error 0x0000007E is generally a driver problem. But if you can not get into Safe Mode, you can not roll back the driver. Only option is to use Windows setup disk and use the Repair option or maybe a system restore if you have a recovery partition. But the restore will probably erase all your current data, so the Repair option is preferred.

    @Jacket – Your system seems rather unstable all together, it might even be the motherboard since that is the only common component.

    @John C – Definitely start running a memory scan with memtest86 first. Download the .iso file, burn it and boot from it to test the RAM.

    @vibin – If it is during games, the first thing to check is the video and audio drivers. Try reinstalling and/or updating them. Temperature is possible, but indeed less likely.

    @john – Normally you should be able to boot in Safe Mode if a driver is the cause, since Windows starts with the minimum number of devices and services possible in that mode. But if that does not work, the only option is to use a recovery or setup CD/DVD.

    @ANGEL – I think your Caps Lock is stuck…
    In any case, the 7B error indicates a problem with your boot device. Make sure there are no USB sticks or external USB disks plugged that can be mistakenly seen as boot device. If that is not the case, you can check the physical disk connections (cables) if you can open the computer (not for a laptop).
    Last option is to boot from a recovery or setup disk and do a CHKDSK or FIXMBR to restore the hard disk.

  769. Aaron on Thu, 28th Jan 2010 10:18 am
  770. I am getting the following-

    IRQL_NOT_LESS_OR_EQUAL stop: 0x00000000a (0X00000000,0x000000002,0X000000001, 0x81a6783c)

    I have discovered that if I in safe mode disable telephony using msconfig then it will boot normally but I cannot connect to the internet… If I enable telephony it goes back to BSOD…

    I have tried uninstalling and reinstalling network adapters… no luck…

    Any suggestions?

  771. kim on Thu, 28th Jan 2010 3:49 pm
  772. hi, i had a blue screen of death, but i have never had one until i bought a new charger because the other one broke. could that be the problem? i didnt get to c the code because it instantly re-started

  773. Mystery BSOD - Hardware Peripherals on Thu, 28th Jan 2010 5:47 pm
  774. […] Mystery BSOD…-screen-errors its a long list, so u can browse for urself __________________ Its All About The […]

  775. Anthony on Thu, 28th Jan 2010 10:15 pm
  776. @Aaron – Have you checked if you have a fax/modem installed and if so, updated or reinstalled the driver for that?

    @kim – Never heard that a charger is the cause of a blue screen. If provides power or it doesn’t… As long as it did not happen when you were plugging or unplugging the charger while the laptop was running this would not be the cause.
    Only happened once?

  777. nicola on Fri, 29th Jan 2010 12:13 am
  778. hey anthony so after getting the blue screen of death stay put so i could copy the error codes this is what i got ?
    0x0000007b (0xfazc3528,0xc0000034,0x00000000,0x00000000) not sure with this is but i got the hard drive to clean and fix on another computer my old one i was wondering if it was a memory issue so i tried a boot floppy disk a mc afee i had with my old comp not sure if thts a old and it said the memory was clean so i was wondering if it’s my motherboard or something if you can give me any tips it would be greatly appreciated…

  779. Aaron on Fri, 29th Jan 2010 1:07 am
  780. Anthony,

    Yes I tried reinstalling the fax modem, no success… still the same story.

  781. Anthony on Fri, 29th Jan 2010 10:01 pm
  782. @Aaron – Did this always happen, or after some change? Normally that stop error is mostly caused by drivers, so maybe you updated the network drivers (or a Windows update did that)?

    @Nicola – Stop error 0x0000007B is a problem with your boot device, which is normally the hard disk. If you are certain the disk is fully formatted and connected properly, than it could be a motherboard problem yes. But did you format the disk or just clean it from a virus? Because if the clean failed, this could still simply be a disk problem. Do a full NTFS disk format if you can with the disk in a different system.

  783. Kyla on Sat, 30th Jan 2010 3:19 am
  784. Upon shutting down my hp mini 311 about every tenth time I receive a blue screen with bugcode.usb.driver as the error message. When I try to do the windows repair system it does not correct the issue. At one point the computer made me do a system recovery which took about 3 hours to complete. A week later the blue screen error message came back on with the same error. HP customer service center has given me tons of items to supposely fix the issue but nothing works. PLEASE HELP!

  785. nicola on Sun, 31st Jan 2010 4:20 am
  786. hey anthony i did a full format and the drive is fine i added a clean memory stick also and it was still doing that if it’s a motherbaord issue then does that mean i need a new motherboard?

  787. Philippe Jacques on Sun, 31st Jan 2010 5:30 pm
  788. HI Anthony,i have pc with a asus mother board,every time the pc try to boot it goes straight to the BSOD but sillt give the options to start windows normally ,last known goog configuration,you the rest and the stop error code is:
    0X0000007B (0XF7C7A640,0XC0000034,0X00000000,0X000000)
    I also need to mention the interior was really dusty which is now cleaned.
    Thank you.

  789. Caitlin on Sun, 31st Jan 2010 10:14 pm
  790. Regarless of which startup option I use, I am taken to a blue screen that says:


    I hjave a CX200S- Gateway and I have no disks or anything

  791. Caitlin on Sun, 31st Jan 2010 10:36 pm
  792. Regarless of which startup option I use, I am taken to a blue screen that says:

  793. Anthony on Mon, 1st Feb 2010 1:18 pm
  794. @Kyla – You have tried updating all system drivers already?

    @nicola – If you have tried all that and the error is still occurring, it is going to be more likely a hardware error. The motherboard can indeed be changed, although it might be wise to consider a new PC depending on the age of the system.

    @Philippe Jacques – Stop error 0x0000007B is a problem with your boot device, so considering your scenario it appears that the hard disk has a problem. If you cleaned it, check and make sure all cables and connections are secure. If that does not help, you need to do a disk check and maybe a disk repair depending on what the check finds. The best option is to boot from a recovery or setup CD.

    @Caitlin The Windows registry can indeed become corrupted and you will need to repair it. Microsoft has a knowledge base article on how to do that. The link is present in the registry repair article we have on the site.

  795. Inun Reyes on Mon, 1st Feb 2010 8:51 pm
  796. Hi Anthony. My internet connection drops multiple times during the day. I restart the computer to get the connection back. I then get a blue screen with the following errors- stop:0x000000fe-(0x00000008, 0x00000006, 0x00000006, 0x862dd760). The message on top of the screen states: Windows has been shut down to avoid damage to your computer. I also get file information that describes the problem- C:\Windows\minidump11210-23953-01.dmp and C:\Users\dale\AppData\Local\Temp\Wer-61109-0.sysdata.xml. Can you help me.
    Thank you. Inun

  797. Anthony on Mon, 1st Feb 2010 9:33 pm
  798. @Inun Reyes – Is this a cabled or wireless internet connection?
    Did you try reinstalling or updating the device drivers for your network card(s)?

  799. Inun Reyes on Mon, 1st Feb 2010 9:57 pm
  800. Thanks, For the super fast response. This is a wireless internet connection. I didn’t look at my network cards. I will update or re-install them.

  801. Philippe Jacques on Mon, 1st Feb 2010 10:49 pm
  802. Thank you Anthony i’ll try that and follow up with you.. Thanks again.

  803. ayien on Wed, 3rd Feb 2010 7:57 am
  804. hi anthony,
    i would like to share my situation here… 1stly, i tried to format my laptop since i wanna try using XP 64bit instead of 32bit.. when i tried to do the setup where i need to choose either i want to install or repair which i pick to install,
    it shows a blue screen saying that it cannot detect my hard disk.. but without the setup, it can load my window XP 32 bit normally..

    now i formatted my hard disk to make it clean for new window setup.. then, when i tried to do window setup XP 64 bit, again it cannot detect my hard disk.. i tried to do it externally by making my hard disk as an external hard drive. i manage to install my window.. but then the following error occur..

    it keep showing BSOD error with 0x0000007B after the black window screen appear.. as i referred to the previous thread about the same matter, i found out that the problem is maybe due to hard disk problem or cable.. would u recommend anything? thanks a lot..

  805. Anthony on Thu, 4th Feb 2010 8:48 am
  806. @ayien – The 0x0000007B stop error indeed means a boot device problem.
    Have you checked that your computer does not require an additional driver for the disk? During installation Windows has the option to install additional drivers (press F6 key during setup). You will need the Serial ATA drivers on a floppy or you can slipstream them to a Windows setup CD using something like nLite.

  807. Ian on Thu, 4th Feb 2010 12:19 pm
  808. Hi Anthony,

    Could you help please. Yesterday I got the BSOD. The codes are 0x00000050 (0xf7b50004 0x000000000 0xf7b88536 0x00000000 ) at the bottom of the page it says

    ntfs.sys address F7B88538 base at F7b52000 datestamp 4805be5

    The problem is that it keeps shutting down and reloading, however it won’t allow me to start up in safe mode it brings me to the menu screen and once selected it then goes back to the start up menu and shuts down – you do see the BSOD for a second. The only thing it will let me do is stop the automatic restart which is where I have got ythe above codes from. Don’t know where to start as I cannot get onto the machine to run any debuggers etc

  809. Inun Reyes on Thu, 4th Feb 2010 4:50 pm
  810. Hi, Anthony.
    My internect connection continues to drop. Windows 7 is showing two files that describe the problem –
    C:\Windows\Minidump20410-25734-01.dmp C:\Users\dale\AppData\Local\Temp\WER-61218-0.SYSDATA.xml.

    I can’t open these files.
    Thanks for the help

  811. Abbie on Thu, 4th Feb 2010 9:09 pm

  813. Anthony on Thu, 4th Feb 2010 11:07 pm
  814. @Ian – If you can not start in any mode, the only things to try is to reset your Bios (load the default settings), and if that doe snot work, you will need a setup or recovery CD for Windows. Then you can try the Repair option.

    @Inun Reyes – Microsoft has a good knowledge base article on how to read and use minidump files.
    Are you getting a blue screen error, or does the internet connection just drop (with an error)?

  815. Inun Reyes on Thu, 4th Feb 2010 11:27 pm
  816. Anthony, Thanks for the help. After I loose my connection, I hit restart and get the blue screen showing me the errors.

  817. dee on Fri, 12th Feb 2010 10:43 am
  818. I recently had a Vista Premium Desktop that wouldn’t upgrade to WIN7. So I figured I’d downgrade back To XP in order to upgrade to WIN7. WOW what a mistake I made. WINXP would load back up and I am back to the HP Invent Blue Screen. Now when I disconnect the HD I am able to boot up and start the process of installing the XP Cd. Then when it reboots to start the system it gets stuck again! Arrggghhh!

    Is there any way I can boot WIN7 maybe using a USB flashdrive?

  819. Anthony on Fri, 12th Feb 2010 8:53 pm
  820. @Inun Reyes – Most likely it is a problem with your network driver (can be chipset driver if it is an integrated network, like the Nvidia nForce).

    @dee – You cannot upgrade from Windows XP to Windows 7, the upgrade is only possible from Vista. But you can indeed install Windows 7 from a USB stick. You’ll need a 4 GB stick or larger. The easiest way is to use the Microsoft Windows 7 USB/DVD Download Tool. The instructions on that page should help you out.

  821. Gloria on Thu, 18th Feb 2010 3:01 am
  822. Anthony,

    I have the unmountable_boot_volume with codes:0x000000ED (0X82EE808, 0XC00000006, 0X00000000, 0X000000000)

    Is this repairable? I’ve tried everything I could, but I feel like I’m missing a step. I tried doing this disk, however, I cannot get the screen to show when I hold down R.


  823. afiq888 on Sat, 20th Feb 2010 8:39 am
  824. Hi, Anthony..

    My Vista operating system also have a BOSD problem…just after installing Windows Service Pack 1.
    I cannot load to the desktop.
    I also tried to repair the problem using Startup Repair by inserting Windows Vista DVD, but failed….
    I wanted to try again …(the Windows load the files, after pressing any key to boot by using CD/DVD)….but the Windows installation screen does not appear…
    Instead, the blue screen appeared….

    Please help me….what should I do???

  825. Rebecca on Mon, 22nd Feb 2010 5:42 pm
  826. Hello! I’ve recently been faced with the BSoD and I have no idea what to do. When my laptop first froze I was using Microsoft Word and the only recent installment I added to my laptop was Skype. However when the BSoD first popped up it didn’t list any problems that I could go on. All it listed were a few steps I could take to solve the issue.

    The only technical information that I have at the bottom is a series of numbers : 0x00008086 (0x00000000, 0x00000000, 0x00000000, 0x00000000). There is nothing to indicate where in my laptop the problem may be.

    Any help would be appreciated.



  827. jono on Mon, 22nd Feb 2010 9:46 pm
  828. my daughters have a acer aspire one and the bsod is saying umountable boot volume the laptop hasnt got a disc drive and wen i try to go in bios i click on safe mode then all this other stuff comes up and the laptop goes back to the bsod.

  829. Anthony on Mon, 22nd Feb 2010 11:25 pm
  830. @Rebecca – I am unfamiliar with that error number. What is the Windows version?
    And can you still start Windows in Safe Mode (F8 during startup)?

    @jono – A common cause is that a USB stick is plugged and the PC tries to boot from that, so make sure there are no USB sticks plugged before you boot the computer.
    If that is not the case, you’ll need to use a boor or setup CD to run the Windows recovery console and do a chkdsk on the hard disk.

  831. Anthony on Mon, 22nd Feb 2010 11:31 pm
  832. @Gloria – Depends on the cause of course. Also check there is no USB device plugged when you boot. Then check the BIOS to see if your hard disk is recognized properly (Del or F2 during startup).
    If it persists, you will also need a recovery CD or setup CD to access the Repair option in the setup or use the recovery console to check the hard disk.

    @afiq888 – If the system does not boot from a Vista setup CD, there is a serious problem. First thing I would suggest is to go into the Bios and load the default settings. If the DVD driver and hard disk are properly recognized, your system should be able to boot from the Vista setup CD/DVD.
    If you still end up with a blue screen, you probably need to take it to a repair center, because there must be some hardware error.

  833. Lori on Wed, 24th Feb 2010 12:27 am
  834. Hi Anthony, Last week I installed memory in my Dell computer and instantly got the BSOD. I had been uninstalling some useless programs prior to that and the computer was running very slow. I have gotten the blue screen about five times now and have not managed to write down any of the error messages except for 0X0000008E. I am unable to download any updates from Dell. Nothing happens. Can you help?

  835. Anthony on Wed, 24th Feb 2010 12:33 am
  836. @Lori – Considering your scenario, the obvious first step is to determine if the new memory is the cause. You can either remove it again to see if the blue screen still occurs, or run a memory test using memtest86.
    It is possible that you got defective RAM modules or the memory is not suited for your computer (maybe conflicting with the other modules?).
    You can also try loading the default BIOS settings to set the RAM timing to the default, but unless you changed it, that would normally already be the case.

  837. Lori on Wed, 24th Feb 2010 12:52 am
  838. Anthony, I got the memory from Dell and I’m pretty sure I inserted it correctly. But i’m really computer illiterate. What’s memtest86? Please explain your solutions in “dummy” terms.

  839. dallas on Thu, 25th Feb 2010 5:04 pm
  840. well my blue screen got so bad that i had to wipe my drive because i couldnt even log in, not even through safe mode so i figured it was from malware. And now when i gto to reinstall windows it till comes up when it starts to copy the files. It says corrupt hard drive or something. I dont know how I can still get it if my drive is wiped slean. Do I have to buy a new one now?

  841. Anthony on Thu, 25th Feb 2010 5:55 pm
  842. @Lori – Please have a look at the memtest86 website. It is a program to test your PC’s internal RAM. There are instructions on the site. First go to Free Download for the program and then check out the Technical Info.

    @dallas – It could very well be that your hard disk has physical problems. Did you do a full NTFS disk format before the installation? That should already indicate the error, or fix it by skipping bad sectors.

  843. dallas on Thu, 25th Feb 2010 8:02 pm
  844. so what exactly should I do, should i buy a new hard drive, or do some sort of formatting. if i have to do something please let me know what i need to do. and if i dont have to and have to buy a new one then what should i do after i get th new one to not have it do this again.

  845. terry houston on Thu, 25th Feb 2010 8:34 pm
  846. When i turn on my laptop all i get is a blue screen,mouse and keypad do not work.
    Can i fix this at home or do i need to take it somewhere.

    Please help……..Terry

  847. roby on Sat, 27th Feb 2010 7:09 pm
  848. i have the blue creen with
    stop 0x……50

    but no mater what mode i try to start it in it will not start up, just back to the blue screen……
    any suggestions?

  849. yourstruli on Sun, 28th Feb 2010 5:01 am
  850. Hi Anthony!

    My BSOD started about a month ago when I tried to install uxtheme patch. I tried to use system restore and registry cleaning but it didn’t work… I still get BSODs. They have different stop error codes.

    Here are some of them:

    ~ 0X0000007F (0X0000000D, 0X00000000, 0X00000000, 0X00000000)

    ~ 0X000000D1 (0X00000037, 0X00000007, 0X00000000, 0XBA6E5F13)

    Atapi.sys – BA6E5F13 base BA6E3000 date stamp 41107BTD

    What do you think is the reason and what can I do to fix this? I will try to list down some of the other stop codes if needed. I really need your help. Thanks!

  851. Anthony on Sun, 28th Feb 2010 2:11 pm
  852. @dallas – You should format the disk before you reinstall Windows. In the setup program you have to select where to install Windows. There you can also select to do a full format. If that does not fix it, you are better off with a new hard disk indeed.
    With the new disk, there is nothing to do to prevent this, other than be careful when handling the disk. Bouncing can cause damage of course.

    @terry houston – First try pressing F8 during the boot to see if the startup menu still comes up. If it does, you can try the “Last known good configuration” option or the “Safe Mode” option.
    If the startup menu does not come up, try inserting a Windows setup CD/DVD and see if it boots from that. If it does, you can try the Repair option in the setup menu.

    @ron c – If you have access to another system, you can download memtest86, create a bootable CD from it and then boot your problematic system with that to do a memory test. If not, you can try switching around the memory modules if there are multiple, but be very careful with that as static electricity can actually destroy them.

    @yourstruli – Try a system file scan and see if that corrects the errors. Type “sfc /scannow” at a command prompt (with admin level access).
    You might be asked for the original Windows files during that process.

  853. yourstruli on Mon, 1st Mar 2010 7:35 pm
  854. I can’t run “scf /scannow” on cmd.exe

    It said something like this:

    Windows File Protection could not initiate a scan..

    The specific error code is 0x000006ba [The RPC server is unavailable’]

    Also whenever I shut down my computer from safe mode (since this is the only way I can use my computer without all the BSODs) this message will appear:

    STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0xc00000000 (0x00000000 0x0000000)

    The system has been shut down.

    What do you best possible solution for all of this? Do you think that having a clean install of Windows could fix all of my blue screens? If you have other solutions in mind please let me know… Clean Installation is my VERY LAST option.

  855. Anthony on Tue, 2nd Mar 2010 3:18 am
  856. @yourstruli – Microsoft has a knowledge base article about that stop error. Even from that it seems clear the error is rather serious. A disk problem might even cause it. See if you can run a “chkdsk /f” at the command prompt.

  857. yourstruli on Wed, 3rd Mar 2010 3:56 am
  858. Hi Anthony,

    I performed a clean install of Windows XP SP3, but during the installation I received these stop errors:

    STOP: 0X000000D1 (0XF77A1E0E, 0X00000007, 0X00000001, 0XF72EAE0)

    nvatabus.sys address F72EAEAO, base F72E9000, 444d72c9

    STOP: 0X0000000A (0X0302806E, 0X00000007, 0X00000000, 0X806E78FE)

    STOP: 0X0000008E (0X80000004, 0X806E6526, 0XF78B2BE0, 0X00000000)

    Any suggestions on how to fix these?

    Thanks! I really appreciate all your help. =)

  859. Anthony on Wed, 3rd Mar 2010 10:44 pm
  860. @yourstruli – If you get so many, seemingly random, blue screen errors, it generally has to do with the memeory (RAM) or the motherboard. You can try running a memory test with memtest86 (see instructions in earlier comments), or you can try switching the memory modules on the motherboard. Be careful with that though.

  861. kayla on Thu, 4th Mar 2010 1:44 am
  862. I have Windows vista and I’m trying to do system restore using f8.

    I’m fairly certain my computer has a virus and I’ve tried everything! My problem now is that when I select “repair your computer” after hitting f8, I get a blue screen and have to start over. At this point I want to restore to factory settings and erase everything… I have everything important on an external hard drive. Is there any other way to get past the blue screen?

  863. shady336 on Tue, 9th Mar 2010 3:58 am
  864. I have Windows XP on my laptop and its been 2 days been trying to fix that bludy blue screen of death. :(

  865. Almin on Thu, 11th Mar 2010 10:41 am
  866. Hi I have Windows 7 Ultimate, my STOP ERROR is: Stop 0 × 0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. How Dow I fix it. Help please!!! Thnx…

  867. Anthony on Fri, 12th Mar 2010 12:37 am
  868. @kayla – If the recovery option does not work, I am afraid the only thing left is a reinstall.

    @shady336 – Can you provide any more details? Does the Safe Mode still work?

    @Almin – Stop error 0x0000007E in most cases is a driver error. Check the Device Manager for any problematic devices, or use the system restore option to revert back to a previous configuration. This is of course assuming you can still boot into Safe Mode.
    If not, you need to boot from a Windows setup or recovery CD and try the Repair option.

  869. Paul on Fri, 12th Mar 2010 3:23 pm
  870. I just got a SOD on my xp pro and I didn’t write down the error. I turned off the computer and turned it back on and the monitor won’t display anything, it is completely black. Now what???

  871. face on Sat, 13th Mar 2010 11:44 am
  872. i have windows 7. how can i fix this stop error : Stop 0 × 00000098. thanx…

  873. face on Sat, 13th Mar 2010 12:50 pm
  874. I reinstall my windows 7, but every time same way…

  875. EZGO on Sun, 14th Mar 2010 5:46 am
  876. After leaving my laptop on plugged into the wall for a while, i went back to it and the screen was black. I did a hard reboot by holding the power button down for 10 seconds and started it again. It came up with a setup screen that gave me 5 options to start up. Then after that it came up with the blue screen of death. It told me the usual windows has shut down, etc… But i dont know how i can open the chkdsk /f. Please help. I am not very experienced with computers. Thank you.

  877. yvan on Mon, 15th Mar 2010 12:07 am
  878. hey anthony.. i have my blue screen error.

    Error code 10000050, parameter1 fffffff0, parameter2 00000000, parameter3 804ea447, parameter4 00000000.

    please help me.. thankyou.

  879. yvan on Mon, 15th Mar 2010 12:12 am
  880. oh i wanna add up that on the boot it says that

    STOP ERROR is:0x00000050 ( 0FFFFFFF0,0x00000000,0X804EA447,0X00000000)

    im using a twinhead Efio!S13FTZ

    thanks, ill wait for your suggestions

  881. Anthony on Mon, 15th Mar 2010 2:34 pm
  882. @Paul – Can you still boot in Safe Mode (F8 during boot)? If so, try a system restore when Windows is running in safe mode. If not, you will need a setup or recovery CD.

    @face – Stop error 0x00000098 in Windows 7 means your evaluation period expired. You’ll need to purchase a copy of Windows 7.

    @EZGO Try pressing the F8 key during startup and select Safe Mode in the startup menu. That should allow you to run a disk check and other checks.

  883. EZGO on Mon, 15th Mar 2010 7:29 pm
  884. The setup screen i was referring to did have a safe mode start option. Even if i select that it still gives me the blue screen.

  885. Kurt on Tue, 16th Mar 2010 12:47 am
  886. BSOD with ntfs.sys error msg.


    hello everyone,
    can someone please help me resolve this problem that im having, if possible,
    my laptop is getting the BSOD quite frequently showing the error msg ntfs.sys.
    my latop is an acer aspire 4330 but with an additional 1gb memory added to it recently.

    It produces a BSOD with the error msg then restart without prompting for safe mode and then it eventually it would load the os and in the middle of using the system it would produce the BSOD.

    My hard drive is split into 3 partitions: DATA, OS and a hidden partition called recovery partition which i accidentally formatted.

    I’ve never formatted the DATA partition but most frequently the OS partition if i had got a virus etc.

    Do i need to format the DATA partition ?

    oh i ran the memory diagnostic tool and found no errors.

    Someone please advice me about what i should do.
    Best regards..

  887. Anthony on Tue, 16th Mar 2010 8:14 pm
  888. @EZGO – In that case you will need a recovery CD or a Windows setup disc and boot from that. Use the recovery or repair option to try and fix the problem.
    In the recovery console you can also run a chkdsk.

    @Kurt – The mention of ntfs.sys does indicate that it might be a disk problem. But if the bsod errors started after you added the memory, you should still consider that as a possibility.
    Suggest you boot in safe mode (F8) and then run a chkdsk /r on both partitions/drives, so you see if there are any disk problem.

  889. DAVID DORMON on Wed, 17th Mar 2010 12:21 am
    STOP: 0X0000007B (0XF7AB524,0XC0000034,0X00000000,0X00000000)
    please help me to fix this error of blue screen.

  891. face on Wed, 17th Mar 2010 12:37 pm
  892. Can I activate my windows 7 using a ”windows 7 activator” to help fix this problem. I’m activated windows with keygen, but how about when I activate windows using a windows 7 activator?, it may be help to fix this problem about ”windows evaluation period”??? thank you

  893. Anthony on Wed, 17th Mar 2010 11:46 pm
  894. @DAVID DORMON – Stop error 0x0000007B indicates an inaccessible boot device. Make sure nothing is plugged in your USB ports (USB stick or external hard disk).
    You can try to boot in Safe Mode (F8) and do a chkdsk. If you cannot boot at all, you will need to boot from a Windows setup or recovery CD.

    @face – The only legit way to fix your problem is to get a valid Windows 7 license. For advice and comments about keygens and activation tools I have no advice.

  895. Todd on Sat, 20th Mar 2010 8:07 am
  896. I am receiving a stop error of 0x0000007F (0x000000000000008, 0x0000000080050031, 0x00000000000406F8, 0xFFFFF80002FF64CE) with the last one varying from FF64CE, FF24CE, FF04CE, FF84CE, FB64CE, FB44CE, EACCA6. I am very confused on what is causing this because it seems to happen only when I connect to certain networks and not all, the strange thing about this is that all the networks I connect to that it does this are some crappy internet connection networks, and the ones it doesn’t do this on are some great internet connection networks, I doubt this has to do with why it is doing it, but felt it might help.

  897. Nat on Tue, 23rd Mar 2010 5:11 am
  898. I’m recieving a Stop error of STOP:0x0000008E(0xC0000005, 0x9CA9A47C, 0x8DE13B8C, 0x00000000). And I dont know want to do. At the moment I’m in safe mode with networking at can’t go on normal mode because of BSOD.

    Thanks for the help.

  899. Anthony on Tue, 23rd Mar 2010 11:22 am
  900. @Todd – I have not seen that error in context of a network connection problem like you describe, but are you using wireless? If so, you could try changing the wireless connection settings. The wireless network device often allows you to change the settings, like only support the 802.11 b standard instead of a/b/g together when the router only allows b. This can help improve the quality of the connection.
    Other settings that can be changed are the power saving mode and the channel used.
    If it is really a wireless network issue, changing the settings could help.
    You have of course already checked and reinstalled the network drivers I hope?

    @Nat – First try running a memory test (memtes86) to make sure the RAM is okay. Then you can try a “sfc /scannow” command at the command prompt (with admin rights) to check and correct the Windows system files.

  901. Andybest on Tue, 23rd Mar 2010 10:12 pm
  902. Hello Mr. Anthony I find this site very interesting and i love the fact you answer to each problem…I also have a problem. It’s been 4 months now since I am trying to solve this damn problem but still I can’t fin the sollution.

    1. My PC config: intel Core 2 Quad 9550, 2.83 Ghz Asus P5QPRO, 4gb Corsair Dominator , Power Suply Chieftec 750 wats, 2 Hdd WD and Seagate, Video Card 4870 X2.
    2. Since I bought this PC 1 year ago aprox. i have been experience a lot of Bsod. :(
    3. I tryed to install different windows Vista, 7 different versions, changed the HDD tryed to reinstall but no good.

    So lets speak abouth the last month. I have installed Win 7 last tim in 15.02.2010. Imagine I allready have 49 Bsods…since :(
    I gest these Blue Screens with no reason …playing, exploring internet or even just staying in sleep mode … or just watching a movie.

    I have heard about this problems of incompatibility with ati and intel components or motherboard. I can say that my Win solve Pc issue says it’s a video hardware problem. My GPU is not broken since I tested it on different PCs. My hdd is not broken since i tryed different ones on my PC. My memory can’t be since it passes memtest and win diagnotic memory. My power suply cand know for sure but I don’t think so. All that remains is motherboard or hardware incompatibility…

    pls WHAT CAN YOU ADVICE ME Sir?….I am desperate right now:((

  903. Andybest on Tue, 23rd Mar 2010 10:21 pm
  904. If you want I can tell you what code these Bsod have. But it isn’t one specific… From 109 to 5b to 000001 to all sorts of code…but anyway I can look into archive and upload or something if it helps.
    Anticipated Thanks!

  905. Andybest on Tue, 23rd Mar 2010 10:36 pm
  906. Sorry for posting a third time just like I said (desperate)…
    I have looked in Win Event viewer and looked in Critical event type. I have 45 of these
    Source: Kernel Power
    Event ID: 63
    Number of events :45
    Hope it helps…:(

  907. Anthony on Wed, 24th Mar 2010 7:25 pm
  908. @Andybest – The only additional thing I suggest based on seeing your motherboard is to test with changing the setting regarding the automatic power saving feature (EPU). It seems that Asus boards have had issues with that since the start, and although I do not know for sure where it is at currently, there are a lot of people who choose to uninstall the EPU and AI related software. Some even disable the SpeedStep in the Bios.
    Automatically changing voltages and frequencies to save power sounds nice, but is not when it affects the system stability. You board has the EPU-6 engine, which can change the CPU, video card, memory, hard disk, chipset and fan speed.
    Try setting everything to a fixed setting and uninstall the Asus software, and then see how it runs.

  909. melanie on Wed, 24th Mar 2010 8:25 pm
  910. what it is i put the laptop on it loaded up and then the blue error came up saying
    stop;c000021A {fatal system error}
    the windows subsystem system process terminated unexpectedly with a status 0x c00000005 ( 0x7c9101b3 0x0361ed04)
    the system has been shutdown

    beginning dump of physical memory
    physical memory dump complete
    contact your system administrator or technical support group for further assistance

  911. Andybest on Wed, 24th Mar 2010 11:44 pm
  912. Anthony thank’s for the advice. Since my last post I have thought of something new. Since I have 2 PCI expres slots on my motherboard how about i swap slots? I mean they are both PCI express 2.0 16x so there sure be no difference right. Also if it works and i get rid of these BSOD it’s clearly the 1st slot is broken or there is incompatibility. My concern is if it’s safe because some people say u can burn or damage you’re VGA if u put it in the second slot. Still I see no real danger but I’m asking you now is this safe to do?

    PS: About the Asus software. It’s unistaled ever since I last installed this Win 7. The only thing I have is Asus Flash bios software tahts all and Asus express gate.

    PS2: If I still have BSOD I will change my VGA 4870×2 with a 9800gt and see how it goes. Please can u help me step by step in finding and uploading my minidump files to microsoft or maybe to rou by e-mail so maybe you can read those and see exactly what is the problem?
    MY e-mail is If you send me a message I will be rather gratefull to you.

    Anticipated Thanks Anthony.

  913. Andybest on Wed, 24th Mar 2010 11:50 pm
  914. My last Blue screen shows something like this based on what Win sollution say’s.Is it enough or should I send you minidump files? :(…
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1048

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002C8C170
    BCP3: FFFFF8800A86B920
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

  915. steini veigars on Thu, 25th Mar 2010 5:20 pm
  916. every 2 hours my pc restarts and some blue screen come’s for like 1 sec dont know what is say and its gettin me crazyyyy ! can you help me ?

  917. Anthony on Thu, 25th Mar 2010 9:19 pm
  918. @melanie – Does this happen consistently when you reboot Windows?
    A few things to try are:
    – run a memory test with memtest86
    – type “sfc /scannow” at the command prompt to check and correct the system files
    – boot in Safe Mode (F8 during startup) and do a system restore using the latest restore point

    @Andybest – I am not familiar with the problem of damaging your card if you use the second slot. That would actually rather surprise me. As long as you are careful when handling the card, as the memory on the card, like normal RAM will be sensitive to static electricity.
    If you want to upload the memory dump files, that should be to Microsoft.

    @steini veigars – First go to the Control Panel and open the System settings. There is a settings regarding error handling that allows you not to reboot when a critical error occurs (by default it is set to reboot automatically). The you can see the actual BSOD error code.

  919. Nat on Sat, 27th Mar 2010 11:05 am
  920. Well my first BSOD I posted seemed to fix itslef but now recently one of my family member accidently flicked off the power for the computer on the power point while it was on, then I rebooted and started to get BSOD again. Here a some STOP ERRORS.
    STOP: 0×0000008E(0xC0000005,0xAA96747C,0xAB98FB8C,0x00000000)
    STOP: 0×0000008E(0xC0000005,0xA704B47C,0xA5947B8C,0x00000000) STOP:

    And im sure the list keeps going. What can I do?? I’m in safe mode atm.
    Thanks for the help.

  921. kapaking on Sat, 27th Mar 2010 2:51 pm
  922. hey,someone pliss help me,this thing just made me really annoying when im having my great game.then,suddenly the system restart with the blu screen.this is my problem:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9949FF51
    BCP3: 8D1A9C54
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

    Read our privacy statement online:

    If the online privacy statement is not available, please read our privacy statement offline:

  923. Anthony on Sat, 27th Mar 2010 3:18 pm
  924. @Nat = Stop error 0x0000008E can have a few causes, one being bad memory. So try running a memory test first (memtest86).

  925. Nat on Sun, 28th Mar 2010 8:17 am
  926. Can I use Memory Diagnostics Tool that comes with Windows Vista?

  927. Anthony on Sun, 28th Mar 2010 2:37 pm
  928. @Nat – Yes of course you can. I actually just posted an article on how to test your memory in Vista using the Windows Memory Diagnostics Tool :)

  929. Andybest on Sun, 28th Mar 2010 8:12 pm
  930. Anthony good day to you…I am glad…Or not :) to tell you I found the problem. Glad that after 8 months i Finally realized what it is. I did a mistake not checking the Memory DDR again. Corssair Dominator DHX> At 1st when I bought them they passed memtest. But probably somewere after one kit …malfunctioned. So there was the problem over 25 errors in memtest…Got some OCZ froma friend. Left the pc running NONSTOP for 30 Hours and not one BSOD. So problem solved…partially…All I have to do is send the memory back and ask for new ones. Thx for everything Anthony and have a fantastic week.

  931. Nat on Mon, 29th Mar 2010 5:10 am
  932. Hmm I done a memory test. My compputer restarted I logged in then BSOD(BSOD appears everytime I log in normally) appeared, restarted computer went safe mode then found that there wasn’t any result notification. If it helps while the test the STATUS: always appeared as No problems have been detected yet. What should I do?
    Thanks for the help.

  933. Nat on Mon, 29th Mar 2010 7:32 am
  934. Uhh dont worry my computer just fixed itslef.

  935. troy on Tue, 30th Mar 2010 1:24 am
  936. what if you cant get to the bios screen? Any ideas

  937. Anthony on Tue, 30th Mar 2010 12:17 pm
  938. @troy – Haven’t seen that before. Are you certain you use the right key to get in the Bios? Most common keys are F2 and Del, but F1 and Esc are also possible.
    Sometimes the timing is a bit critical, but just keep pressing it at boot and it should work.

  939. denise on Fri, 2nd Apr 2010 10:09 am
  940. Hi Anthnoy,

    please help me as i also experience the blue screen but my computer is pretty new, it only 3 week since i just bought it.

    the error is as shown:-

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 18441

    Additional information about the problem:
    BCCode: 1a
    BCP1: 00041790
    BCP2: C08020DC
    BCP3: 0000FFFF
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:

    Read our privacy statement online:

    If the online privacy statement is not available, please read our privacy statement offline:

  941. Anthony on Fri, 2nd Apr 2010 3:28 pm
  942. @denise – Stop error 0x0000001a is a memory management error. You are running Windows 7 I see, so you can use the memory diagnostic tool in Window 7 to check your memory.
    If that shows an error it is really memory.
    If not, then try booting in Safe Mode (F8 key during startup) and see if the BSOD happens there as well.

  943. gaby on Thu, 8th Apr 2010 12:23 am
  944. I currently have the blue screen error. I have ran the windows memory diagnostic tool and it did not read any problems. The following is the information on the error:

    OS VERSION: 6.0.6002.
    LOCALE ID: 1033

    BCCODE: 1000007e
    BCP1: C0000005
    BCP2: AF9A1976
    BCP3: 8B36F71C
    PRODUCT: 768_1

    Thanks for your help!

  945. Basil on Thu, 8th Apr 2010 10:12 am
  946. Help! This is the BSOD that I receive:


    Technical Informaion:

    STOP: 0x000000D1(0x55B8840A,0x000000020x00000001,0xF8443E9F)

    NDIS-sys-Address F8443E9F base at F842B000,DateStamp 48025d03

  947. Zenobia on Thu, 8th Apr 2010 1:44 pm
  948. Hello,

    I need help with this error-

    I think it has to do with my NVIDIA Geforce 8400M GT driver.
    Two days ago, the system gave a nvlddmkm.sys error – after which my computer hung (not crashed) and had to force quit the system.
    I tried restarting it twice and managed to capture the errors on my camera. Please find images attached.
    Also, I did a google search on the nvlddmkm.sys error and found these two link/ threads.

    I followed this fix with my husband’s help.
    I have found and fixed the problem today. This is what appears to happen.
    during the installation of the most current drivers 100.65 Vista, an OLD file
    nvlddmkm.sys is copied into windows/system32/drivers and not the current one
    in the install. As a result the new drivers are attempting to access a file
    dated 11/2006 instead of 2/2007 ver which is in the newest WHQL
    driver ver 100.65 vista 32.

    Fix: Go to windows/system32/drivers and rename nvlddmkm.sys to
    nvlddmkm.sys.old. Go to the nvidia directory and find the file nvlddmkm.sy_
    and copy it to windows/system32. Using the cmd window (DOS box) type
    EXPAND.EXE nvlddmkm.sy_ nvlddmkm.sys. When the expansion is complete, copy
    the new nvlddmkm.sys to windows/system32/drivers and restart the computer.

    However, the following thing happened –
    1. My computer is working in Normal Mode. So I am able to email.
    2. In order to make the computer work, I had to “Roll Back” the driver. So, my system seems to be working on 6.0.6000.16386 (Nvidia Geforce 8400M GT driver). When I tried to instal the latest driver (I think it was 197 or 195.something) it gave me a hardware incompatibility error.
    3. My display adapter seems to be dysfunctional entirely. That is to say, I have blue-black vertical lines all across my monitor/ screen.

    I went to the Sony Vaio website, entered my model no. – VGN-FZ17G and am currently downloading two drivers –
    1. Original nvidia drivers – but they are taking too long.
    2. A set of latest drivers (which come with a BSOD caveat mentioned on the SONY Site)

    I just want my computer to work normally. PLEASE, PLEASE spare a moment to help me out. I will follow your instructions to the letter.
    Please get back to me as soon as you can. I am devastated.

    I have a copy of Windows Vista Business – which I tried to instal last night – but the system did not allow me to instal it.
    I do not understand why.
    Btw, I also tried to do a System Restore and a Startup Repair. (System Restore did not work) and after I rolled back the drivers, there was no restore point set) Startup Repair was NOT EXISTENT in the Advanced Boot up Options.
    I am willing and happy to purchase a new videocard – if you can tell me how to instal it.

  949. Nat on Thu, 8th Apr 2010 11:43 pm
  950. Guess what… I’m having the same blue screen again… After one of my family member left to computer on overnight to charge something connected to the computer with the screen off and in the morning she normally turned it off. And now BSOD keeps appearing again… I wanna try and permanently get rid of this BSOD this time. I will soon try and run a memory test.

  951. Nat on Fri, 9th Apr 2010 12:05 am
  952. Sorry for double posting but after A memory test BSOD seem to no appear. So :D. Next time I will try and run a mem test before posting.

  953. Anthony on Fri, 9th Apr 2010 11:17 am
  954. @Zenobia – Normally the NVidia driver updates work fine, but typically a video driver will be in use, so updating is tricky anyway. Always make sure you update drivers with admin level access rights, and if you are facing problems, try installing drivers in Safe Mode.
    What you can always try is to go into Safe Mode and open the Device Manager from the Control Panel. Then uninstall the display adapter device. Windows will revert to VGA or a compatible driver either immediately or after a reboot.
    When things are stable again you can try the update.

    @Nat – You might want to check for a temperature problem. Make sure there is sufficient air circulation around the computer.

  955. Nicki on Sun, 11th Apr 2010 12:42 am
  956. I’ve been to this site before to address my 5 year old Gateway with XP constantly showing a BSOD when I boot it up. I have run virus scans (negative) and memory tests (negative). I was advised to load the optimal BIOS defaults which worked for a while, but now it’s starting again. The most recent ones:

    STOP: 0X08E win 32k.sys

    I’m concerned with what that last one means. I haven’t lost any information because I am not in any programs when the system shows a blue screen. Someone help!!!

  957. Basil on Sun, 11th Apr 2010 2:55 am
  958. Help! This is the BSOD that I receive:


    Technical Informaion:

    STOP: 0×000000D1(0×55B8840A,0×000000020×00000001,0xF8443E9F)

    NDIS-sys-Address F8443E9F base at F842B000,DateStamp 48025d03

    Thanks for your great help!

  959. Anthony on Mon, 12th Apr 2010 3:10 pm
  960. @Nicki – Is your blue screen error happening when you run a specific program or is it at random? Especially the win32k.sys error generally happens in relation to an application error.

    @Basil – The ndis.sys file is related to your network device(s). Try reinstalling the network driver for your ethernet card or wireless network card.

  961. Nicki on Mon, 12th Apr 2010 4:40 pm
  962. @Anthony,

    I turn on my computer, see the welcome screen, see my desktop wallpaper, the system configuration utility pops up (I disabled many components to CA Antivirus which I thought was causing the problems) and then the BSOD pops up. A few times the BSOD was the error associated with win32k.sys, but not always.

    When I originally bought the computer, it had Norton Antivirus on it, and by the time I had CA installed, I didn’t remove all the Norton components. Norton’s totally gone now, but I’m still getting BSOD’s. I installed Microsoft Security Essentials as an antivirus, but before I get rid of CA, I don’t know where to get a good firewall.

    I don’t even know if it’s CA causing my problems.

  963. Anthony on Wed, 14th Apr 2010 12:43 pm
  964. @Nicky – Disabling components of CA that way might not be the best way to go about it. It would be better to completely uninstall CA if you think that has something to do with it. Maybe use the CA uninstall tool for CA 2009 or the CA uninstall tool for CA 2007 & 2008 depending on your version.
    A good firewall: ZoneAlarm is a good one, although also comes with it own problems, and Kerio is a very good one.

  965. Triple on Wed, 14th Apr 2010 1:58 pm
  966. Hi. I have Windwos 7 Ultimate. But my windows 7 is restart every 2 hours. How can I fix it??? thanks

  967. Anthony on Wed, 14th Apr 2010 9:32 pm
  968. @Triple – You probably have the free, initial, evaluation version. That has expired by now, and it will first restart every 2 hours until it fully expires (don’t remember the exact date).
    Only way to fix that is to get a legit version of Windows 7.

  969. fcku on Thu, 15th Apr 2010 5:51 pm
  970. hello,
    my machine is currantly crashing blue screen,nvlddmkm.sys
    the bluscreen states ?Stop 0×00000050 PAGE_FAULT_IN_NONPAGED_AREA the only way to boot is in safemode from there uninstall nvidia drivers and reboot allowing windows to install it. it boots fine but no games the rating is normally 4.6 and with the windows drivers replacing the nvidia the rating is 1.0. dual intel t-5300 @1.73GHz, 2GB mem, Ge Force Go 7600,hp dv9335nr laptop i have read many post and it varies from changing nvlddmkm.sys to.oldand copy new in place, turn off all nvidia, to changing video card with a laptop it is a different story than a desktop with hardware, i like Anthony’s little face hanging out with his words and i imagine he is the only person i will receive a very educated and easy fix if one so does exsits.

    Anthony my machine is a two year old hp dv9335nr laptop with 2 Gb mem, a dual intel t-5300 @1.73GHz, nvidia GeForce Go 7600. i get the BSOD and left alone it will crash every attempt with the BSOD Message ?Stop 0×00000050 PAGE_FAULT_IN_NONPAGED_AREA the driver is nvlddmkm.sys i boot to safemode and uninstall nvidia drivers and on reboot windows intalls its generic drivers it allows it to boot normally but it is like only 2 of 6 cylinders are hiting, the preformance rating normally a 4.6 is now a 1.0 anything short of becoming violent with it would be very helpful. I thank you for your time

  971. Jan on Fri, 16th Apr 2010 9:07 am
  972. My frustrating experience with Blue Screens was this: Turned off restart. Every fault was different. Saw somewhere about CPU temp and didn’t know how to check. Found THAT out and checked temp. 80 c, thank you very much. Was told to blow the dust off the heatsink fan and now we’re having no problems. Computer is quieter and much quicker. Kudos to this site for easy to understand instructions.

  973. neeraj jha on Fri, 16th Apr 2010 3:15 pm
  974. please give me the sol of above problem

  975. FUUUU on Tue, 27th Apr 2010 12:20 pm
  976. Ok, my laptop crashes few times, there’s blue screen every time.
    MOzzila crashed down and then the problem window said:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1050

    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041790
    BCP2: FFFFFA8000A8FAB0
    BCP3: 000000000000FFFF
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    What’s this and how to solve it?

  977. christian on Wed, 28th Apr 2010 6:03 am
  978. Okay I had the BSOD one time and the whole laptop shut down when I tried to turn it back on it would go to the windows error recovery screen and I press start windows normally and it just stays on the starting windows screen and by the way I have a windows 7 inspiron

  979. Molly on Tue, 4th May 2010 7:25 am
  980. Everytime i try to start up my laptop it shows the brand and label screen (COMPAQ) and then it shows the black screen asking if i wish to start in safe mode or safe mode with networking, start windows normally etc. Either way, if i choose any of these options it then displays the windows screen with the windows logo and loading bar (Windows Xp), and then, instantly goes to the BSOD. I did not have any USB or any other devices connected to my lap top before this problem occurred, nor did I download anything new, view any unsafe websites, etc. I was just going about as i normally would. And now, everytime I try to start up i cannot get into my pc because of the BSOD. And, btw, after the BSOD is displayed it is only displayed for 2 to 3 seconds max, which is not enough time to properly read the screen, and then it restarts my pc, and continues in a repetitive loop. Please help! I have a lot of important work on my laptop, and I cannot access any of it now!!

  981. Anthony on Tue, 4th May 2010 11:20 pm
  982. @Molly – That’s a serious problem, if you cannot get into Windows at all, you cannot change the automatic restart option. And that means you can not get the BSOD details.
    The only real option is to use a recovery CD or Windows setup CD, boot from that, and run the Repair option in the setup.
    If that does not work, and you need access to the files, you can always install a second copy of Windows in a different partition or even folder on the same system. That way you can access the files, make a backup and then do a complete format and reinstall of Windows.

  983. NIcki on Thu, 6th May 2010 12:17 am
  984. @ Anthony,

    I removed CA and its components from my computer (Gateway, Windows XP) and it was working better than ever for a couple of weeks (faster performance, faster boot-up, no BSOD’s) until today:

    STOP 0x000000C5

    It mentioned something about running a driver checker, but the BSOD was cut off a bit on my screen. I don’t remember recently installing drivers. Please help!

  985. Nicki on Thu, 6th May 2010 12:18 am
  986. About my comment, it more specifically mentioned a “driver verifier.” Thanks.

  987. Anthony on Thu, 6th May 2010 8:13 am
  988. @Nicky – Glad you got some improvements. But stop error 0x000000C5 could mean that a driver is corrupt. Driver verifier is a Microsoft tool that can be used to check the drivers on your computer. We have an article on how to use driver verifier in Vista, but it applies to all recent Windows versions.

  989. Nicki on Sat, 8th May 2010 8:14 pm
  990. @ Anthony,

    I ran verifier.exe on my pc, selected “create standard settings”->”automatically select all drivers installed on this computer”->finish

    I rebooted my pc, and got a 0x000000C4 STOP message that said “a device driver attemting to corrupt the system has been caught” but I didn’t see the name of the driver.

    After rebooting, I had to go to Safe mode and restore to an earlier time to undo what I did because my system wouldn’t start up. Did I make a mistake?

  991. Anthony on Sun, 9th May 2010 4:03 pm
  992. @Nicki – No, you did nothing wrong, stop error 0x000000C4 can happen when deadlock detection in the driver verifier program is turned on in combination with specific anti-virus software.
    Please see the Microsoft article on that for the details. You can disable the deadlock detection and try again.

  993. Nicki on Sun, 9th May 2010 9:18 pm
  994. @ Anthony,

    I don’t have Norton Antivirus installed on my computer and my deadlock detection was already off. Today I just got an IRQL_NOT_LESS_OR_EQUAL blue screen, and then a freeze when I tried to enter the BIOS setup utility after restarting.

    My computer was good after a couple of weeks when I removed CA antivirus, but now I’m back to 2 or 3 reboots before my system stabilizes.

  995. Lee MElanson on Tue, 11th May 2010 1:50 am
  996. I got this error how do i fix it please? Stop 0×0000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED

  997. Anthony on Tue, 11th May 2010 6:54 pm
  998. @Lee MElanson – What is your Windows version?
    Stop error 0x0000008E is often caused by a missing service pack in Windows XP, but it can also be a hardware error, like RAM or motherboard.
    Try running a memory test (like with memtest86) to check your RAM.

  999. Lee MElanson on Tue, 11th May 2010 8:21 pm
  1000. I am using windows 7 ultimate version build 7600, My pc is from Portatech barebones model came with motherboard processor and powersupply i added rest from my old pc. I have 4 gbs ram.

  1001. Anthony on Tue, 11th May 2010 9:21 pm
  1002. @Lee MElanson – If it is an evaluation copy of Windows 7, it is in the expiring mode, where it will blue screen every 2 hours I believe. Or is it a legal, final release of Windows 7? In that case, you can also test the memory in Windows 7 itself, similar to the Vista memory test.

  1003. shibin on Wed, 26th May 2010 6:40 am
  1004. recently i started getting this quite often…
    but the worst part of all is that, i cant even see what is the error!! the screen just comes in as a flash and then instantly the computer reboots…there is this overheating problem going on in my pc..and i also found a file in system32 infected [the worst of them all]…

    help would be appreciated.

  1005. Anthony on Wed, 26th May 2010 2:53 pm
  1006. @shibin – That’s the default behavior of Windows, it automatically restarts on a critical error. If you want Windows to stop and show the blue screen with the error, you need to change that in the Control Panel -> System -> Advanced and then the Settings button in the Startup and recovery group.
    If you cannot boot Windows to make this change, try Safe Mode (F8 during boot), and then change it.

  1007. kedar on Fri, 28th May 2010 9:54 am
  1008. actually bluescreen error is due to 2 reasons:

    1. You have not fixed the RAM properly.
    2. You have to extent your RAM memory.

    Overall bluescreen error is due to RAM

  1009. sean on Fri, 28th May 2010 9:08 pm
  1010. kedar that could not be more wrong.

    ram isnt the only thing that causes bluescreens. it could be the cpu miscalculating, a kernel error, nvidia/ati driver error, usb driver errors, etc.

    dont post false information.

  1011. Anthony on Fri, 28th May 2010 9:59 pm
  1012. @sean – Thanks for your reply. I actually had deleted the comment as it is indeed a rather ignorant (to use a kind word) remark.
    Considering your comment, I restored kedar’s comment, so it makes sense. And of course you are right, there are many causes for blue screen errors, not just memory errors.

  1013. firebigs on Sat, 29th May 2010 3:06 am
  1014. im trying to install last Xp the Pc load the system files but when the system restarts to load the program files where it gives the the amount me time to load it just shows up the blue screen

  1015. Anthony on Sat, 29th May 2010 4:52 pm
  1016. @firebigs – Not quite sure I understand your problem. You mean you are trying to reinstall XP, or use the Safe Mode option to load the Last Know Good Configuration?
    And do you see the details on the blue screen, like a file name or error code?

  1017. Nicki on Mon, 31st May 2010 2:06 am
  1018. I recently had a new occurrence.

    I got an IRQL blue screen error, rebooted the computer, selected “last know good config” and received a message on the welcome screen:

    “One of the files containing the system’s registry data had to be recovered by one of a log or alternate copy. The recovery was successful.”

    I’m browsing through the event viewer.

    Started up a 9:04, SAVEDUMP at 9:08, System error (blue screen) at 9:10.

    The only application clue is a warning at 9:05 and 9:08 that says “the configuration of the adminconnection/TCP protocal in the SQL instance SQL express is not valid”

    Is this a clue?

    […] the annoyances faced by older versions of Windows. One of the most common issues is the notorious Vista Blue Screen of Death or simply, the BSOD. Everything can be going fine one day and the next you know… you are stuck […]

  1019. Alastair on Tue, 1st Jun 2010 3:02 pm
  1020. Hey,
    I am having a different kind of blue screen error.
    It seems to happen when i play a certain game on my USB PenDrive. It simply flashes the blue screen for less than a second. Then it automatically restarts, then it loads the normal way, until the small loading bar comes up at the bottom, then the blue screen flashes again, and this cycle repeats itself over and over. Any suggestions would be greatly appreciated as i cant even log into my own computer at the moment! :S

  1021. Anthony on Tue, 1st Jun 2010 5:13 pm
  1022. @Alastair – You will need to configure Windows to not automatically restart on a blue screen error. But before you can do that, you will need to be able to get into Windows again of course. Did you try pressing the F8 key during restart to get the start menu?
    If that works, you can try the Safe Mode option.

  1023. Aniky on Sat, 5th Jun 2010 10:57 pm
  1024. Well, i have got also somekind of problem with BSoD. Its on my laptop, i took screenshot with cam, but quite bad quiality. I wrote down the line thats needed for more infos, i can write down also other stuffs if needed.

    Link to pic:

    Error: Page_Fault_In_nonPaged_Area

    Hope for any solution how to fix it, will format pc be enough or needed to be done smth else?

  1025. Hajar on Sun, 6th Jun 2010 4:39 pm
  1026. I have just format my computer , my problem started when i was playing an online game . My screen froze then it became black . After a minute or 2 , the blue screen appeared and the screen be divided to six screens . After that , my computer restarted automatically . When it began to start ,the blue screen appeared again and happened the same thing that happened the first time .
    Now i can’t start it , please any suggestions ?

  1027. Anthony on Mon, 7th Jun 2010 10:35 am
  1028. @Aniky – Unfortunately the screenshot is indeed unclear. (and is it Spanish or French?)
    Stop error 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA) can have a few causes. Common ones are a memory error, so try running a memory test (memtes96 can be used). Another option is a driver problem, but that would generally show a device or driver name on the blue screen, which I can not read. If you recently installed a new driver or updated something, try using a Restore Point to bring back the previous configuration.

    @Hajar – See if you can start in Safe Mode (press F8 during startup). If that works, check the device manager for any problem devices, and run “SFC /SCANNOW” at the command prompt to check the Windows system files.

  1029. Hajar on Mon, 7th Jun 2010 1:45 pm
  1030. “SFC” can i know what’s it ??

  1031. Anthony on Mon, 7th Jun 2010 8:51 pm
  1032. @Hajar – SFC is a system file check. The SFC command can be typed at a command prompt and Windows will recognize it and execute the command.

  1033. Hajar on Mon, 7th Jun 2010 9:10 pm
  1034. Thanks you alot ^^
    I’m doing a test now .

  1035. pyaephyo on Tue, 8th Jun 2010 11:00 am
  1036. ***STOP:0x000000D1(0x00000006,0x000000002,0x00000000,0xF7BOA7D4)

    this code is my blue screen error , how should i do.
    Pls help me and tell me!
    Waiting for your reply!

  1037. Anthony on Tue, 8th Jun 2010 4:29 pm
  1038. @pyaephyo – Stop error 0x000000D1 is a driver irq error, and is commonly caused by a device driver problem. Try using Safe Mode (F8 at startup) and do a System Restore (or use a driver roll back if you recently updated a driver).

  1039. adrienne on Tue, 8th Jun 2010 9:11 pm
  1040. I am having he same issue…the computer keeps rebooting and flashing the blue error screen. I pushed f8 and selected safe mode but it still rebooted and flashed the same error screen. What can I try?

  1041. Anthony on Tue, 8th Jun 2010 10:04 pm
  1042. @adrienne – If you cannot even start Windows in Safe Mode, the problem is very serious. You can try the Last Know Good configuration in the startup menu, but if that also does not work, you will need a recovery CD or Windows setup CD and try the R(epair) option in the Windows setup.

  1043. Hajar on Wed, 9th Jun 2010 1:32 pm
  1044. Sir , I tried what you told me to do . But it (the blue screen) appeared again .When the computer restarted , i chose Check for solution . It told me that NVDIA has a problem so I must update it and so I did .But it appeared again so I formated the computer. It worked good until I added some programs and the blue screen appeared again . After restarting , I chose check for solution again and it said it’s also NVDIA problem . I couldn’t read the code as there were six blue screens near each others . The line was small .Even I update NVDIA and even I format my computer nothing changes and the blue screen appears everytime .
    I seek your help , thanks ^^

  1045. Hajar on Wed, 9th Jun 2010 3:43 pm
  1046. Sorry for double posting , maybe i know the reason now. Always when I open any game using NVDIA the blue screen appears again . But i took pictures for it … maybe it can help :
    thanks alot^^

  1047. Anthony on Thu, 10th Jun 2010 1:14 pm
  1048. @Hajar – The nvlddmkm.sys file is part of the NVidia drivers, so it seems to be related to your video card driver indeed. What Windows version are you using, and what is the video card in your PC?
    Did you already try downloading and reinstalling DirectX?

  1049. Hajar on Thu, 10th Jun 2010 5:46 pm
  1050. hmm… It’s windows vista
    NVIDIA GeForce 8600M GS (directX 10 technology ).
    and no I did not try downloading or reinstalling DirectX since I have first used my computer .

  1051. Hajar on Sun, 13th Jun 2010 3:43 pm
  1052. plz sir , any solutions ? or should i change NVIDIA ?

  1053. alex on Sun, 13th Jun 2010 6:41 pm
  1054. if i were to getthe blue screen of death would i be able to recover my computer or should i just get rid of my computer

  1055. Anthony on Sun, 13th Jun 2010 8:53 pm
  1056. @Hajar – There have been so many problems in the past with people having these nvlddmkm.sys blue screen errors that there are tons of forums cover it. Unfortunately there does not seem to be a single consistent fix.
    A few people have solved it by setting changing the BIOS from PCI to PCIe (express), which is required for fast video cards (unless they are in AGP slots of course).
    There have been situations where a driver update fixed it, a BIOS update fixed it, etc. So it is hard to give good answer, only suggestions to try things.
    But if it did not happen in the past, try to get back to that situation and start from there (either by system restore or by driver rollback).
    Reinstalling the driver and reinstalling DirectX is never a bad thing though.

    @alex – You can often recover from it, depending on what the error exactly is.

  1057. Gaurav on Mon, 14th Jun 2010 3:56 pm
  1058. Hello. I’m facing a blue screen error. This error comes suddenly when i’m using my laptop which is hp pavillion dv4 with win 7 32-bit. My gets hanged and shows a bluescreen with code
    stop:0x00000124 (0x00000000,0x86c8f01c,0xbe000000,0x00800400)

  1059. Anthony on Mon, 14th Jun 2010 8:26 pm
  1060. @Gaurav – Stop error 0x00000124 is a hardware error that happens a lot with PCI-E and AGP cards. In Vista there was a hotfix for some of the cases, but I am not sure that is available in Windows 7. In any case, try updating the chipset driver and the Intel graphics media accelerator driver (video).

  1061. Almin94 on Thu, 17th Jun 2010 8:49 am
  1062. Hello. My BSOD error is – Stop error 0×00000116. I use Windows 7 Ultimate 32-bit.
    3GB of RAM
    ATI Radeon 4770
    AMD Athlon 64-bit Dual Core
    What is the problem??? Thanx!!!

  1063. Sam on Fri, 18th Jun 2010 8:01 am
  1064. Hello,
    My BSOD is the same as the picture at the top of the page (IRQL_NOT_LESS_OR_EQUAL 0XOOOOOOOA)Please can you tell me how to fix the problem? I am using an Acer 7540 with a AMD Athlon Due core M300 processor, ATI radeon HD 4200 Graphic card with 3GB memory and 320GB harddrive. Thank-you

  1065. Anthony on Fri, 18th Jun 2010 7:02 pm
  1066. @Almin94 – Did you make any recent changes, like updated drivers or anything? The only cause I have seen for stop error 0x000000116 is related to the video driver in Windows 7. Also make sure you are not over-clocking the video GPU and the processor.

    @Sam – What .SYS filename is your blue screen showing when you see the blue screen error? Stop error 0x0000000A is most commonly related to a device resource error, which can also be caused by a driver, so the .SYS filename can help pinpoint the device.

  1067. Sam on Fri, 18th Jun 2010 7:48 pm
  1068. I unfortunatly did not write down the SYS filename of the BSOD. Is there any way to either force the BSOD or to see the SYS or do I need to wait for the BSOD to occur again? I have already checked in the event viewer option of my computer and I can’t find any mention of the .SYS within it.

  1069. sean on Mon, 21st Jun 2010 7:17 am
  1070. hello I have a BSOD on my laptop.
    The error code is STOP: 0X0000C1F5
    can you help please?

  1071. Anthony on Mon, 21st Jun 2010 8:38 am
  1072. @Sam – Just configure your Windows not to automatically restart when a blue screen occurs, so you can read the details and not them down. In the Control Panel select System, and then look at the advanced startup and recovery settings.

    @sean – Is this Vista? If so, make sure you install SP2 if you have not already. If you can’t boot the laptop anymore, you can fix stop error 0x0000C1F5 by booting from a Windows 7 disk. That will automatically correct the error, which is related to the Clfs.sys driver file. Don’t install, just cancel the setup and then reboot into Vista.

  1073. almin94 on Tue, 22nd Jun 2010 6:56 am

  1075. Preston Lomenzo on Wed, 23rd Jun 2010 9:25 pm
  1076. Hi, i have windows 7 and whenever i install certain windows updates or certain programs, my computer comes up with a blue screen the next boot with error Stop 0x0000006B PROCESS1_INITIALIZATION_FAILED, any suggestions?

  1077. Anthony on Wed, 23rd Jun 2010 9:58 pm
  1078. @Preston Lomenzo – Microsoft has a knowledge base article for stop error 0x0000006B regarding Windows 7. Seems you need to delete the corrupt bootcat.cache file in the folder “%SystemRoot%\system32\codeintegrity”.
    Hope that helps.

  1079. Aaron on Sun, 27th Jun 2010 11:02 pm
  1080. Hi, i have recently built my own system and am getting a Blue screen message when i play on battlefield 2;

    A clock interrupt was not received on a secondary processor within the allocated time interval.

    stop: 0x00000101 (0x0000000000000019, 0x0000000000000000, 0xFFFFF88002FD3180,0X0000000000000003)

    I have,
    windows 7 64bit
    intel i7930 @2.8ghz
    ram 4gb
    Nvidia geforce GTX 285

    Thanks Aaron

  1081. Anthony on Mon, 28th Jun 2010 2:51 pm
  1082. @Aaron – BSOD error 0x00000101 is really a CPU issue, so most likely it is a timing problem. If you are overclocking the CPU, try reducing that.
    Or maybe try the default BIOS settings and see if it still happens.

  1083. Greg on Tue, 29th Jun 2010 3:08 pm
  1084. Im using a Gateway (not sure which) laptop. When I switch it on.. It comes up with 5 options

    “Safe Mode”
    “Safe Mode With Networking”
    “Safe Mode With Command Prompt”
    “Reboot From Last Succesful Boot”
    “Start Windows Normally”

    When I choose either of the “Safe Modes” I get blue screen for 1 second, then my laptop restarts itself and goes back to the screen I mentioned earlier. When I either “Start From Last Succesful Boot or Start Windows Normally” My laptop restarts and goes back to the original screen. I caught a glimpse of my BSOD.. Something about a Kernel… Please help.

  1085. Greg on Tue, 29th Jun 2010 3:08 pm
  1086. Oh and sorry for the double post, but if you were wondering how I can type this.. Im using my Mum’s laptop.

  1087. Anthony on Thu, 1st Jul 2010 12:21 pm
  1088. @Greg – Somehow you must get it to boot, so you can disable the automatic reboot when a BSOD error occurs. The you can check the stop error code, so we can analyze the type of error.
    But since all start menu selections do not work, the only way forward is to use a Recovery CD or a Windows setup disc and use the repair option.

  1089. Reynold on Fri, 2nd Jul 2010 9:32 am
  1090. Hi Anthony,

    On my BSOD with stop error “IRQL not less or equal”, the file name stated there was ataport.sys. What then should I do to remedy the problem?

    Please help and thank you!

  1091. Anthony on Sat, 3rd Jul 2010 2:38 pm
  1092. @Reynold – Did you get this only once, or is it happening more often? And what Windows version is it?

    The ataport.sys file is the driver for the IDE interface, so it could mean a problem with a disk, a corrupt driver file or a driver conflict. But memory problems can also cause an irql not less or equal.

    At least try running a memory test and a chkdsk /r to verify RAM and HDD. Depending on the requested info, I might be able to give more specific advise.

  1093. Greg on Sat, 3rd Jul 2010 3:20 pm
  1094. Ok anthony. where can I get a recovery CD? Also, would it be simpler just to hand it in to a PC repair shop?

  1095. Greg on Sat, 3rd Jul 2010 3:24 pm
  1096. UPDATE: Just try’d to reboot and used safe mode so I could see a glimpse of the STOP code it was this:


    I saw the 7A, looked through the list and saw this.. Any help?

  1097. Almin94 on Thu, 15th Jul 2010 9:09 am
  1098. Hello!
    I use Windows 7, and there is the BSOD :Stop error 0x0000000A. How can I fix this error. Pls help!
    Thanks very much!

  1099. Anthony on Thu, 15th Jul 2010 12:12 pm
  1100. @Greg – Stop error 0x0000007A in most cases is a memory related error, caused by faulty RAM or a bad block on the disk in the page file. If you can, try swapping the RAM modules on the motherboard. If that does not help you might need to replace them.
    But you would want to try and boot from a Windows Setup disc to see if a disk check shows any error first, otherwise, you might get new RAM for the wrong reason.

    @Almin94 – Stop error 0x0000000A can have quite a few causes, but a driver problem is the most common. Did you make any recent changes to the computer (add hardware or update drivers)?

  1101. Almin94 on Thu, 15th Jul 2010 2:23 pm
  1102. Yes, I install new drivers for graphic card.

  1103. Anthony on Fri, 16th Jul 2010 3:10 pm
  1104. @Almin94 – In that case, I suggest you try rolling back the video driver and see if that makes a difference. Or did you see the blue screen error before the video driver update as well?

  1105. ahamed on Fri, 16th Jul 2010 4:33 pm
  1106. Hi Anthony:

  1107. Erica on Fri, 16th Jul 2010 4:41 pm
  1108. When I turned on my computer the Blue screen of death showed up!What do I do?!!

  1109. ahamed on Fri, 16th Jul 2010 5:48 pm
  1110. Erica, I too am looking for solution.
    However make sure you know exactly what the error is and details of your system.

  1111. Erica on Fri, 16th Jul 2010 6:29 pm
  1112. t0 Ahamed:& how d0 i d0 dat?

  1113. aj on Sun, 18th Jul 2010 4:51 am
  1114. i bought my laptop from my school because they were selling them cheaply to 6th form students who were leaving. when i got the laptop it was working fine until i installed a 3d social programme called imvu it was working fine at first but then i started getting frequent bsod and really slow internet connection even though i was sad to say goodbye to my imvu friends i decided to remove the programme and did some registry clean up. my computer was working fine afterwards. but then i was stupid enough to download a similar programme which caused the same problem but i have removed it now and my laptop is back to normal. LESSON LEARNED Lol

  1115. Anthony on Mon, 19th Jul 2010 10:36 am
  1116. @ahamed – You should be able to use the F8 key to get to the Windows startup menu and select Safe Mode. If that does not work, the only option is to use a setup disc or recovery disc. You did not state your stop error code?

    @Erica – On the blue screen itself you can see the STOP ERROR CODE. That value can help pinpoint the cause.
    Does the blue screen show up all the time or does it happen irregularly?

  1117. ahamed on Mon, 19th Jul 2010 11:02 am

  1119. elliott on Mon, 19th Jul 2010 1:57 pm
  1120. @ahamed – Your F2 (sounds like a Dell machine) and F12 hotkeys are BIOS hotkeys (to change things in your machine setup in your BIOS – like hard drive, RAM, boot order, etc.)
    Anthony’s suggestion of using F8 is a Windows hotkey that will let you choose a regular boot into Windows or one in Safe Mode – windows boot without drivers being loaded. You hit the F8 key right after the BIOS beep and it will give you a list of possible Windows boot options. If you have a driver issue, it won’t load in Safe Mode, and you can roll back the driver to the last good one that worked. Hope this helps.

  1121. stephanie on Mon, 19th Jul 2010 5:11 pm
  1122. i searched the system for my stop error code and this came up 0x1000000a(0x0a08000,0x00000002,0x00000001,0x806eba2a) i cannot find it on the list of errors. is there anything i can do? what is the error? please help thank you so much.

  1123. ahamed on Tue, 20th Jul 2010 1:59 pm
  1124. elliott, thx
    yes my system is Dell 360 and i only have F2 and F12. I do get a choice of boot menu but none works. my last error msg was STOP: 0x000000ED(0x89B76030,0xC0000006,0x00000000,0x00000000)
    If only i can get out of the BSoD I can update drivers etc.

  1125. elliott on Tue, 20th Jul 2010 2:40 pm
  1126. @ahamed
    That’s too bad – it makes things a little more difficult.
    This is some info from the Microsoft site regarding the 0x000000ED error – but it is dealing with an older OS (WinXP – still a good one and the one I use) Are you getting any part of the OS installing, or do you get the BSOD before you get the Windows splash screen? This is important to see where the error is happening. Before the splash screen usually means the OS can’t mount – the purpose of the Microsoft instructions below. After the splash screen means a driver error further in the boot process (video, etc). Also – What OS are you using and did you ever have it running, or is the result of an upgrade to Windows7 and you got the BSOD? Your BIOS may be a bit old and Win7 might be having problems accessing the IDE channel for your hard drive since it doesn’t have the driver to get the info.

    The Microsoft Information……
    “Technical information about the error
    This section provides some technical background about the cause of this error message and why it might be generated.

    This behavior can occur if either of the following conditions is true:

    * Your computer uses an Ultra Direct Memory Access (UDMA) hard disk controller, and the following conditions are true:
    o You use a standard 40-wire connector cable to connect the UDMA drive to the controller instead of the required 80-wire, 40-pin cable.
    o The basic input/output system (BIOS) settings are configured to force the faster UDMA modes.
    * The file system is damaged and cannot be mounted.

    The purpose of this error message is to prevent the following two things:

    * Potential data loss caused by using an incorrect IDE cable for the faster UDMA modes. An IDE cable is a kind of cable used to connect storage devices, such as hard disks, inside a computer.
    * Continued access to a drive on which the file system is damaged

    Method 1: Repair the volume
    Note the second parameter (0xbbbbbbbb) in the error message. You might have to regenerate the error in order to write it down.

    If the second parameter (0xbbbbbbbb) of the Stop error is 0xC0000032, the cause of the error is that the file system is damaged. You can try to repair the volume to see whether this resolves the error. If the second parameter is not 0xC0000032, see “Method 2: Check the IDE cable and load Fail-Safe settings” for help.
    Some things that you should know before you try this solution

    * If the file system is damaged, you can use chkdsk /r command to repair the volume. However, if you use the chkdsk /r command, you may lose some data.
    * You will need the Windows startup disks or the Windows installation disk. If you do not have them, contact the computer manufacturer for help in obtaining the disks.
    * You will need the administrator password to complete the steps.

    To repair the volume, follow these steps:

    1. Start your computer by inserting the Windows startup disks or the Windows installation disk if your computer can start from the CD drive.
    2. When the Welcome to Setup screen appears, press R to select the repair option.
    3. If you have a dual-boot or multiple-boot computer, select the Windows installation that you want to access from the Recovery Console.
    4. Type the administrator password when you are prompted to do this.

    Note If no administrator password exists, press ENTER.
    5. At the command prompt, on the drive where Windows is installed, type chkdsk /r, and then press ENTER.
    6. At the command prompt, type exit, and then press ENTER to restart your computer.
    7. After you repair the volume, check your hardware to isolate the cause of the file system damage.

    If this procedure does not work, repeat it, but type fixboot instead of chkdsk /r in step 5.

    If you are still unable to resolve the issue, please see the “Next steps” section for help.”

  1127. ahamed on Wed, 21st Jul 2010 10:25 am
  1128. elliott, you have taken great effort in solving my problem. You are knowledgeable and helpful. I will try your suggestions. Mean time keep well.

  1129. Thelma on Wed, 21st Jul 2010 3:21 pm
  1130. I too have the BSOD and my stop error message is 0x00000044. What does it mean and how would I go about fixing it? Is it even fixable?

  1131. Anthony on Thu, 22nd Jul 2010 8:50 am
  1132. @Thelma – Stop error 0x00000044 is most likely a driver problem. Finding out which device driver causes it is not so easy though. Try updating your drivers first.
    Causes that I have seen in the past are network, video and USB drivers, but there can be others.
    Also try running “sigverif.exe” to see which drivers are not signed and see if you can find updates for those.

  1133. Thelma on Thu, 22nd Jul 2010 3:13 pm
  1134. This doesn’t sound good. Because of that, i could lose everything on my computer right?
    How can I try to find out which driver it is if I can’t get past the BSOD? None of the “F” keys work, unless I”m not hitting them at the right time.


  1135. Sherry on Fri, 23rd Jul 2010 4:25 pm
  1136. Hi,
    My win xp pc cant start. Its shows blue screen which says stop:oxoooooo7b. I uninstall a driver which is PARTMGR.SYS kos some one installed a program which came with virus, i Tried to reboot again, its showing the blue scren with that stop message.
    I hope this make sense. Please I need help.

  1137. Sean on Fri, 23rd Jul 2010 5:10 pm
  1138. lol sherry you just deleted a system file. i’m more than willing to bet that youre going to have to repair the operating system or reinstall the operating system

  1139. Sean on Fri, 23rd Jul 2010 5:13 pm
  1140. also it is also a possibilty that a virus can cause random BSODs, so reboot in safe mode and try to do a virus clean up.

  1141. ahamed on Fri, 23rd Jul 2010 7:20 pm
  1142. just found out that my RAM WAS OK BUT THE HD WAS SHOT. So there you go. I have to get new HD and reinstall everything. BSoD lives up to its name!

    thanks to all for help and thanks to pcauth people- you are great.

  1143. Anthony on Sun, 25th Jul 2010 4:59 am
  1144. @Thelma – If you can’t get past the BSOD, you should try the Safe Mode option. The F8 key should really work, just press it a few times when your computer is starting.

    @Sherry – The PARTMGR.SYS file is indeed a Windows system file, it is the Microsoft Partition Manager. If you deleted the the partmgr.sys file, it makes sense that you end up with stop error 0x0000007B which means you have an inaccessible boot device.
    Unfortunately the partmgr.sys file is also targeted by viruses, as was probably the case in your situation.
    The best thing is to reinstall Windows when you have had a virus as you never know if it is gone completely. But since that is not always practical, you can try using a recovery disc or the Windows setup disc, and do a Repair or recovery after starting from the CD/DVD.

  1145. frank on Mon, 26th Jul 2010 5:40 pm
  1146. got blue screen of death … cant get on safe mode … stop code is … 0x000000ED(0x86F70900,0XC0000006,OX00000000,0X00000000)and the error code is …UNMOUNTABLE_BOOT_VOLUME tried to follow ways off the internet but getting nowere !!

  1147. ahamed on Mon, 26th Jul 2010 7:39 pm
  1148. frank it turned out that with that error code my hard drive was shot, hence unable to boot. So I had to put a new HD and that’s where I am writing from. Good luck. I lost evrything on my old drive. That’s life.

  1149. Sean on Wed, 28th Jul 2010 4:03 am
  1150. rcmichelle has the wrong answer. i wouldnt trust that site anyway.

    unmountable boot volume is repiared by popping in your windows disk, going to repair windows, and typing in chkdsk c:\ /r and then chkdsk c:\ /f after the /r finishes.

  1151. Anthony on Wed, 28th Jul 2010 12:30 pm
  1152. @frank – You will a Windows Setup or Recovery CD to boot from. Then you can try what Sean suggest, or try the “fixboot” ann “fixmbr” commands.

    @Sean – Don’t worry, the comment from rcmichelle is gone already. Although comments are open for everyone to contribute and help, I obviously do check to prevent such comments… ;)

  1153. Thelma on Wed, 28th Jul 2010 3:24 pm
  1154. Alright, I had to hold the F8 key down and it finally got me somewhere. I tried to boot it up in Save Mode, but just when it looks like it’s going to load, it goes back to the BSOD. What do I do now? I don’t know how to get past it and I’ve even tried playing around with it but I get nowhere. I can’t load, unload, delete or do anything because of this blue screen. Windows just won’t load anything for any reason. I’m getting very frustrated with this. What can I do now?
    Thanks for you help, by the way.

  1155. Anthony on Thu, 29th Jul 2010 11:09 pm
  1156. @Thelma – The only thing left to try is to use the F8 key again, and then try the option “Last Good Known Configuration” instead of the Safe Mode.
    If that does not work, you will need a recovery CD or Windows setup CD to boot from and repair Windows.

  1157. Kevin on Fri, 30th Jul 2010 10:27 am
  1158. me too i got the same problem.. the blue screen of death code UNMOUNTABLE_BOOT_VOLUME.. What am i suppose to do on how to fix this problem. what are the options that 100%percent fully fix this problem? please give me all 100percent option and advices.. thank you in advance.. i appreciate your advices.

    -sorry for my bad english

  1159. Sean on Fri, 30th Jul 2010 6:29 pm
  1160. kevin you could try reading a few posts above.

    unmountable boot volume is repiared by popping in your windows disk, going to repair windows, and typing in chkdsk c:\ /r and then chkdsk c:\ /f after the /r finishes.

  1161. MG on Sat, 31st Jul 2010 3:24 am
  1162. I got the same blue screen virus pls help me with this.This is what it shows me when ever i turn on my toshiba laptop mentioned below:If this is the first time you’ve seen these stop error screen. Restart your computer. If this screen appears again. Follow these steps:

    Check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
    1 day ago

    This is what it shows me when i start my window normalyy or whether i use safe mode pls helpp me i am really worried abt this the Stop code is STOP:0x0000007E (0xC0000005, 0x84458963, 0xF7A718AC, 0xf7A715A8)

    I also have this recovery cd for this but i don’t know how to boot it

  1163. mustafa on Sun, 1st Aug 2010 6:10 pm
  1164. its my first time to encounter BSOD. It display a message talking about any newly installed software or hardware.can you please help me and can dust cause it?

  1165. Anthony on Tue, 3rd Aug 2010 10:25 am
  1166. My pc has the kernal_stack_inpage_error stop error and since then, it only boots up in safe mode. It doesn’t give me the option to boot up normally. How can I resolve this “BSOD” and get everything back on track?

  1167. Matthew on Sun, 8th Aug 2010 4:22 pm
  1168. My problem is pretty much the same as Thelma’s. it was fine, i had been on it earlier today, and then i tried to go back on it, and it says that the computer has endured a problem. When i click last know configuration, it looks like it’s going to load, then the BSOD flashes on (not giving chance to see it) then my computer restarts itself. I’m confused.

  1169. Anthony on Tue, 10th Aug 2010 8:15 am
  1170. @MG – If F8 for Safe Mode still works, you can try running the “SFC /SCANNOW” command at the command prompt. If not, you can indeed use the recovery CD to boot from. Did you try inserting it and restarting the PC? You might need to press a key during boot to make sure the CD is used for booting. Also check if your BIOS is configured to boot from CD first.

    @mustafa – Dust can certainly cause temperature problems and result in a blue screen error. But what is the error code?

    @Anthony – In Safe Mode you can troubleshoot the problem. Also try running the “SFC /SCANNOW” command to check and repair Windows system files. A check disk is also a good idea, “chkdsk /r”. And have a look at the Device Manager to see if there are any device problems.

    @Matthew – The automatic restart is how Windows is configured by default. You can change that in the System option of the Control Panel. If last know good configuration does not work, how about the Safe Mode?

  1171. George on Wed, 11th Aug 2010 4:58 pm
  1172. any 1 kno wat this error means Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 008611A8
    BCP2: 00000005
    BCP3: 00000001
    BCP4: 9103A6BA
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:

  1173. Jay on Wed, 18th Aug 2010 5:41 am
  1174. Hi

    Ive encountered the BSOD and this is the message that comes up:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    If this the first time youve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

    Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

    Technical information:

    *** STOP: 0x00000024 (0x00190203, 0x833D78C8, 0x C0000102, 0x00000000)

    That’s all it says on the BSOD. I have tried restarting it on all modes, but it takes me back to this screen. I dont know what to do.

    Can anyone please help? Cheers

  1175. Anthony on Wed, 18th Aug 2010 3:58 pm
  1176. @George – Stop error 0x000000D1 is a IRQL_NOT_LESS_OR_EQUAL error. From the past I know that in most cases this is caused by a driver problem. You are running Windows 7, right? Did you update any drivers?

    @Jay – Stop error 0x00000024 is a problem with your NTFS file system. Could be the ntfs.sys, but can just as well be a disk corruption. You will need a recovery disk or Windows setup disk to boot. Then use the recovery console to check the disk. You can use a number of disk commands to check and fix your disk in the recovery console.

  1177. bevan on Thu, 19th Aug 2010 12:35 pm
  1178. hi i have the bsod on my pc the windows logo shows and flashes blue for 1 sec and reboots for no reason so i cant read the stop code. Im using my laptop. safe mode dosent work. if it helps my pc is a NTFS file system that has windows xp on it . what caused this was because i downloaded a game rom because im a gamer and it had bsod when i came back. please help if you guys can help.thanks

  1179. kelly on Sat, 21st Aug 2010 2:37 pm
  1180. I’m getting hit with


    Technical info

    STOP: 0x00000020 (0x00000000, 0x0000FFFF, 0x00000001)

    It’s fine in safe mode but if I start up normally I get the blue screen after five minutes.
    help! Thanks in advance

  1181. Dav e Van Saun on Sun, 22nd Aug 2010 3:25 pm
  1182. Had a blue screen – got the computer back for a week.
    Kept getting Trojan error messages from McAfee.
    McAfee asked to do a bunch of checks and updates and asked me to reboot. Ever since I can not get past a blue screen.
    It opens the XP Windows page and then goes dark and a blue screen comes up and then the PC turns off and a new Blue screen comes up with fatal error Message oxc0000034. I can not get into safe mode it just bypasses it and attempts a normal boot. All testing done through the f12 log in say that all of my systems Pass. Any ideas?

  1183. Anthony on Tue, 24th Aug 2010 1:03 pm
  1184. @bevan – If you cannot boot in Safe Mode and the Last Known Good Configuration also does not work, you will need a Windows setup disc or Recovery CD. When you boot from that, you can try to repair or recover Windows.

    @kelly – Are you running any Symantec software? If that is the case, stop error 0x00000020 can be caused by the symevent.sys driver file. Please see the Microsoft knowledge base article on that.

    @Dav e Van Saun – I am not familiar with that error message. But from the description of your problems, you might want to consider reinstalling Windows XP altogether.

  1185. razzal on Thu, 26th Aug 2010 1:41 pm
  1186. Hi all.
    Just received the BSOD with about 3 errors that are;- win32k.sys
    I’m not sure but i think it all started after i installed sketchup pro. while installing that software, it asked me about installing MS net-frame 2. All went fine, then the next day MS update showed that i should update net-frame to 3 plus some others so i did and letter, bum! i started getting those errors.
    I first thought that it might be my new 2tb HDD so i changed it to my old 1tb and installed a fresh new windows xp, while installing the drives for the pc parts i plug in my usb stick to download some drives and as i unplugged the usb stick, i got an other error, so i’m thinking its now not the HDD thats giving the problem but the usb internal card.

    What i would really want to know is, can windows 7 over come these errors?


  1187. Reneata on Thu, 26th Aug 2010 8:29 pm
  1188. ?Stop 0×00000024 NTFS_FILE_SYSTEM this is my error message ive tried F8 and safe mode and nothign is workign and my laptop has no cd drive so i cant reinstall windows should i replace the hard drive then?

  1189. Anthony on Mon, 30th Aug 2010 2:38 pm
  1190. @razzal – The .NET framework should not be causing such problems, and the update to 3.5 is also fine. Actually the .NET framework is already integrated with Windows 7.
    The HDD should also not cause these errors as long as the necessary drivers are installed for your SATA controller (assuming it is SATA). Seems to me like you had a problem with your startup files, it could even be a bot sector virus.
    There is no problem in trying Windows 7, just check the compatibility of your PC hardware first.

    @Reneata – Stop error 0x00000024 is indeed a serious error with your hard disk. If your system has no CD< you will also not be able to install Windows again when you insert a new HDD. You have two options:
    1) put the HDD in a different computer and repair it there, then put it back.
    2) use a bootable external USB disk (or large USB memory stick) with Windows on it and repair the disk after you boot from that.
    In either case, start with a simple "chkdsk /r" command.

  1191. Kyle on Tue, 31st Aug 2010 7:35 pm
  1192. I am having the same problem as frank, unmountable boot volume. I put in the recovery CD and I press R to repair, the computer goes to another screen and it says examining… at the bottom but at that point it just freezes and doesn’t ever start the repair or bring up the prompts. Any suggestions?

  1193. Natalie on Fri, 3rd Sep 2010 8:18 am
  1194. I am encountering the “IRQL_NOT_LESS_OR_EQUAL” error on my Dell laptop. I read above this is usually a driver problem. I tried both Startup repair and System Restore, to no avail. I don’t THINK any drivers were updated recently. How do I find out? It works in safe mode, but trying to run it in normal mode always gets me a BSOD, which will only remain on the screen for a few seconds before it automatically reboots. I think it’s possible it may have been damaged when I turned it on, immediately went to plug it in but hit power instead on accident, it turned off, then I very quickly turned it back on. That’s when this started. What could I have done? Man I wish I hadn’t done that…. Ever have one of those moments you think “I really, REALLY wish I could go back in time for a minute”. That’s me.
    Thanks for the help and for this site!

  1195. Anthony on Fri, 3rd Sep 2010 11:55 am
  1196. @Kyle – Seems to me that there is a serious problem with the hard disk. Check the cables and connections if you can, or put the HDD in a different computer as a secondary disk (or in a USB enclosure to make it an external disk), and then check the disk.
    If you can get into the recovery console, you can try the fixmbr command.

    @Natalie – You can disable the automatic restart on system failure in the Control Panel (advanced system options).
    Since you turned it on/off quickly, it might be a disk problem. When you start in Safe Mode, open a command prompt and type: CHKDSK /R C: (assuming the C: drive is your system disk).
    If that is complete, type: SFC /SCANNOW
    That will verify and correct any problems with your Windows system files.
    If all that does not help, you can try disabling devices in Safe Mode, and then enable them one-by-one to find our which device/driver causes problems.
    And … sorry I can’t offer you time travel :)

  1197. Callen on Tue, 7th Sep 2010 1:45 am
  1198. Hi I have a HP IQ80XA and have just been confronted by the BSOD.
    I was burning a DVD when my computer froze, so I left it overnight because it would sometimes sort itself out. However when I got up in the morning it was still frozen so I restarted the computer and then received the BSOD.
    Error Code:
    Technical Information:
    STOP: 0x0000006B (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
    Any help would be greatly appreciated

  1199. austen on Wed, 8th Sep 2010 7:57 am
  1200. i also got a blue screen and right now the system can’t srat even on safe mode.someone suspects the RAM.what do i do?

  1201. Anthony on Wed, 8th Sep 2010 5:40 pm
  1202. @Callen – Does the error happen every time you restart your PC, or did it happen only the one time after you reset it while hanging?
    If you are using Roxio for burning CD’s, check out the Microsoft KB article as well.

    @austen – You will need a Windows setup CD or Recovery CD to boot from. You can of course first try to open the PC if it is a desktop and exchange the RAM, but that also has risks.
    If you want to test your memory, use memtest86, it has a bootable CD image available for download. You’ll still need a working computer to burn it though.

  1203. Callen on Thu, 9th Sep 2010 11:01 pm
  1204. Hi there! I was using DVDflick.

    I ran diagnostic tools powered by pc-doctor on startup and everything passed: Intel core2 duo CPU T8100@2.10GHz, memory (4096), Hitachi HDP725050GLA360(GEA530RF0EK3RA), Optiarc BD DRV BC-5600S, Boot Path.
    Windows startup repair doesn’t find anything and says: “startup repair can not repair this computer automatically”

    I can’t get onto my computer. I get as far as the loading windows7 screen and then I get the BSOD then it reboots. Ive tried starting in safemode and that has the same result.

  1205. Anand Singh on Tue, 14th Sep 2010 6:48 am
  1206. I am facing the same issue as Callen.

    I am not able to get into the system. It is rebooting everytime.

  1207. Graham on Tue, 14th Sep 2010 9:18 am
  1208. I have the same problem as Callen and Anand, can’t get into windows, it just keeps rebooting. I think my problems started after updating 2010 Bitdefender to 2011. What started your problem guys, maybe we can find some common ground to work from?

  1209. Callen on Wed, 15th Sep 2010 10:51 am
  1210. Yeah i’m not sure, I tried booting from the install cd but that doesn’t seem to work either…

  1211. Anthony on Wed, 15th Sep 2010 12:17 pm
  1212. @Callen / Anand Singh / Graham – If some software is causing the blue screen problem, then booting in safe mode should really work.
    If the system does not boot at all, a setup CD or recovery CD is the only option to try and restore it. The system recovery option is the preferred way, but the setup Repair option can often also be used.
    If you cannot boot at all, even from the CD there is something wrong with the computer itself. If it is a desktop, check the cables (especially the HDD and CD cables), and try loading the default settings in the BIOS.
    Also try unplugging the computer from the power for a few minutes and then try plugging it again and power it up.

  1213. Ana on Sat, 18th Sep 2010 7:25 pm
  1214. What and where do I look in the Event Viewer? I opened it and don’t know what to look for and where to look for it. Any help?

  1215. Ashbeel Wilson on Mon, 20th Sep 2010 9:23 am
  1216. thanks for this help man but i’m having double problem, when i had BSOD i decided to reinstall my windows and i formatted my C drive and started installing my new windows XP. but in between the installation it appeared again, the BSOD. now can i run my system in safe mode…..? i don’t have any windows on my hard disk anymore…..

  1217. sujithh on Sun, 26th Sep 2010 1:38 pm
  1218. my computer suddenly gets restarted when a blue coloured screen occured and with some countdowns taking place.And it is said that “the computer have been an unexpected shutdown”.plzz give me some steps to prevent it .

  1219. Chotton on Tue, 19th Oct 2010 12:19 pm
  1220. I’m randomly getting this error:
    Error code 0000009c, parameter1 00000000, parameter2 8054e0f0, parameter3 f62c4000, parameter4 00000145.

    Any ideas?

  1221. Emma on Thu, 21st Oct 2010 8:34 pm
  1222. I have just re-installed Windows 7 yet I am getting this blue screen error:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 4e
    BCP1: 00000099
    BCP2: 00028231
    BCP3: 00000003
    BCP4: 0002823A
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:

    Read our privacy statement online:

    If the online privacy statement is not available, please read our privacy statement offline:


    Any ideas? PC only 5 months old!

  1223. Kathryn on Fri, 22nd Oct 2010 2:15 am
  1224. I am in desperate need of help. I take college classes online and have been receiving the BSOD for the past week– I have to have my computer and I have no idea how to fix it! My computer will just totally stop whatever it was doing and flash the BSOD and then turn off, turn back on, and the process continues… Here’s the information I get when it happens:



    ***stop 0x00000050 (0x0000000000000001, 0xFFFFFA6000B20B4, 0x0000000000000000)

    address FFFFFA6000B20B04 base at FFFFFA6000AED000, datestamp 4a414ea7
    I am totally computer illiterate! I would totally appreciate it if someone could help me out on this, and if not, thank you for taking the time to read this!


  1225. Anthony on Sat, 23rd Oct 2010 12:24 am
  1226. @Chotton – Stop error 0x0000009c is a CPU or memory related error. If you are overclocking the CPU or RAM, try using the default timing setup. If not, check the temperature of the computer, it might be overheating. Could be a simple dust issue.

    @Emma – Stop error 0×0000004E means “PFN_LIST_CORRUPT”, which means a memory location got corrupted. Unfortunately there are quite a few possible causes. But considering a rather new PC and Windows 7, my guess is a driver problem.
    Check if you have any device driver problems in the Device Manager, and run an update if possible.

    @Kathryn – Stop error 0x00000050 is also often a driver related problem. Since you list the “symefa64.sys” file, it is probably a virtual device driver from the Norton security software. If you have that installed, it could be solved by uninstalling and reinstalling that software. Make sure to use the Norton Removal Tool to completely remove the Norton software before reinstalling.

  1227. Kristina on Tue, 2nd Nov 2010 2:48 pm
  1228. Last night my computer flashed a blue screen and it said something about dumping physical memory and then went black with just a little white dash in the upper left corner blinking and now when i turn on my laptop it goes to the dell screen and then goes straight to the black screen with the dash, even when i hit F12 or F9 or really any button it goes to the same screen. I dont know how to fix this problem and my laptop is from 2005 and i no longer have the windows xp disc to reinstall if i can even get the disc to run. HELP!

  1229. Lance on Mon, 8th Nov 2010 3:13 am
  1230. Hey i’ve been dealing with this eeeeeevil blue screen, when i first got it, it was because my sister got limewire but i got norton to scan and fix everything and the computer seemed to be fine and dandy now (so i thought….) now im suprised to even be writing this message in a plead for help because when i turn on my computer before i can even put in my passward the BSOD pops up in a quick flash then my screens power goes off but not my tower and i have to wait 30-40min to try again this has happened several times. PLEEEEASE HELP ME

  1231. Anthony on Tue, 9th Nov 2010 1:00 pm
  1232. @Kristina – Did you try pressing F8 during startup to get into the Windows start menu? If that works, you can try starting in Safe Mode and then see what is wrong. Or use the option “Last Known Good Configuration” to restore things.
    If that does not work, you can try the Del key or F2 key to get into the BIOS and try loading the default settings.

    @Lance – First try getting details about the BSOD error. You need the stop error code and any file references mentioned on the blue screen.
    When starting the PC, press F8 and select Safe Mode.
    Once in Safe Mode, disable the automatic boot options for system errors in the Control Panel -> System -> Advanced.
    Then boot again, and start Windows normally. If the BSOD happens again, the blue screen will keep showing and you can get the details.

  1233. Kristina on Tue, 9th Nov 2010 8:31 pm
  1234. Ive tried pressing every button and nothing happens, I held down the f8 button and it will still go to black screen and beep at me, same with pressing f2 and del, I am on my husbands computer because I can not even get into mine to see the blue screen again…

  1235. Lance on Thu, 11th Nov 2010 3:58 pm
  1236. Anthony you sound like you know what your doing (no offence to anyone, really)i get the first few steps you recomended however wheres this info you want me to get?

  1237. Anthony on Thu, 11th Nov 2010 6:06 pm
  1238. @Kristina – It does not look good! The only thing I can still recommend is to check the original laptop user manual and find out what the beeps mean. Every motherboard has a defined number of errors that are represented by beeps (because the screen often does not work in those scenarios). That should tell you what is wrong, but I suspect it will be a real hardware error.

    @Lance – Once the system does not auto-reboot, you should see the BSOD when it happens (like in the screenshot in the article). That screen contains the error, the STOP CODE and possibly references to a .SYS file. Another source for this info is the Windows Event Viewer.

  1239. Kristina on Thu, 11th Nov 2010 7:04 pm
  1240. Ok so I am guessing that my computer is just done then, I am also ondering is there a way for me to take my hard drive out and store it onto another computer without having to take it in to a shop? There are pictures on there that I dont want anyone to be able to get a hold of BUT I also have all my music and my pictures from the last 3 years stored on there as well. I would really love to be able to save them, is there some way to save them by taking the hard drive out and somehow connecting it to another computer or should i just smash it into a million pieces and just find as many pics as i can off my face book and such?

  1241. Anthony on Fri, 12th Nov 2010 12:46 am
  1242. @Kristina – You can definitely use your old hard disk (assuming it is not the cause of the malfunction). The easiest solution is to get an external hard disk case and insert it there. You can then connect it to any computer using a USB cable.
    Get someone who knows about this stuff to help you or bring the laptop to a good computer shop to have this done for you.

  1243. Sara on Sat, 13th Nov 2010 8:30 pm
  1244. My computer keeps rebooting and will not let me reboot in safe mode. It will try to reboot, then just give me the blue screen again, then go back to the rebooting page. None of the options work. It is a netbook so there aren’t any cd drives. Is there any hope or is it done? Is there any way to save anything (pictures!) off it before erasing it? Thank you!

  1245. Lance on Sat, 13th Nov 2010 10:47 pm
  1246. Anthony thanks a lot, because of you i was able to stop the blue screen so i can write down and record the codes and stuff, im sorry to inform though that im still having trouble. i traced all my problem. i just got told that my computer has 3 of the worst viruses and i appreciate it if yo would help me. the are iexplore.exe blue screen of death and the black screen of death, so far your helps been great and i would appreciate it if you could help me out with these

  1247. Anthony on Mon, 15th Nov 2010 2:25 am
  1248. @Lance – There are many supposedly valid procedures to remove the IEXPLORE.EXE virus, but a lot is manual and it remains a risk in my opinion. If you are in a position to do so, it is much better to make a backup of your data and reinstall Windows (erase the partition, recreate it and format it in full mode).
    After that make sure you:
    – install a good AV software and keep it up to date (I use Avira)
    – update the Java runtime engine to the latest version
    – keep your firewall active
    – do not click on links that you do not trust, especially in unsolicited emails

    Regarding your 3 viruses, the blue screen of death is not a virus, but can be caused by a virus, same for the black screen.

  1249. Anthony on Mon, 15th Nov 2010 5:40 am
  1250. @Sara – If your computer has a USB port, you can boot Windows from that. You will need another working computer to create the bootable USB stick though. A description of how to create a bootable USB stick for Windows XP for example is here. For Vista and Windows 7 a similar approach is possible.

  1251. Sakthi on Sat, 20th Nov 2010 5:08 am
  1252. Hi Anthony.. Guess you could help me with this.. after i installed MS-SQL i got the BSOD.. It wasn’t there since i installed it.. but now i got BSOD three times.. also i bought a new webcam genius ilook 300 and its working fine.. i don’t know what’s making that BSOD.. whether my web cam or the sql server installed.. it will be more helpful if i get a suggestion.. thanks a lot..

  1253. Sean Sheep on Sat, 20th Nov 2010 6:31 pm
  1254. Hi folks , i have the dreaded BSOD but unfortunately i dont get to read it as its on a perminant loop of restarting and i cannot stop it any ideas please its on a Dell 9150 Dimension.

    Many Thanks In Advance

  1255. Anthony on Sun, 21st Nov 2010 12:47 am
  1256. @Sakthi – What is the stop error code on the blue screen? And is there any reference to any .SYS file?
    You can also check the Windows Event Viewer for system events that can show more detail about the error. It could be caused by MS SQL, but it is better to confirm first from the error details.

    @Sean Sheep – That is a problem indeed, unfortunately Windows’ default setting is to automatically reboot on BSOD errors. But you can only change that if you can start Windows. Does the F8 key with Safe Mode work?
    If not, you’ll need to use a Windows setup CD or recovery CD to boot from and try the repair option.

  1257. Sean Sheep on Sun, 21st Nov 2010 1:57 am
  1258. Hi Anthony yep safe mode is also a no go , so tomorrow i will try to re setup from the wxp disc will post here what happens.

    thnx for your time regards sean

  1259. Rain on Sun, 21st Nov 2010 7:05 am
  1260. Hi i was hoping u can help fix my prob
    ive been playing a online online game for a year now with no problems but just last weak its been giving me the BSOD! every other 3-10 mints and if not the BSOD i just get disconnected from the games server the BSOD does hapen rarely with some of my other programs. ive just upgraded my pc all except the grafix and my specs kill the game required specs could the BSOD be caused by the game it self or is it fixable without me quiting the game?

  1261. sharaf on Sun, 21st Nov 2010 9:17 am
  1262. hi antony,
    i was using previously installed vista in my compaq presario cq61, when it started to get stuck i formatted and installed windows 7 ,everything was fine in my lap except if i click windows media player it would again start getting stuck but after somedays when i updated my windows it started gettin stuck completly and started to appear bluescreen often,,,,,,again i formatted and deleted partitions installed windows 7 ,,,,,,after installing windows i downloaded avg anti virus from avg site,downloaded drivers from compacq site and installed my messenger softwares everything was fine until my 1st restart to take effect the installed drivers,,, after my 1st restart after installin windows it started again like before,,,,,,,,now im usin windows seven with no drivers ,,,,can you plzz help me out,,
    here is the bluescreen error repot:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7a
    BCP1: C0487ED0
    BCP2: C0000185
    BCP3: 61F4B820
    BCP4: 90FDAD3C
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

  1263. Sakthi on Sun, 21st Nov 2010 9:43 am
  1264. Unfortunatly i missed the error code.. but i viewed the system events when my system entered into the bsod state.. there were two warning’s before the bsod state and two errors in win32time

    WARNING 1:
    Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address —–.
    The following error occurred:
    The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

    WARNING 2:
    Your computer has automatically configured the IP address for the Network Card with network address ——. The IP address being used is —.—.—.–.

    ERROR 1: WIN32Time
    Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer ‘,0x1′. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

    ERROR 2: WIN32Time
    The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

    This is the error anthony.. hope you could help me with this.. Thanks man..

  1265. poofly on Sun, 21st Nov 2010 12:30 pm
  1266. Please help. BSOD vista 64 bit OS. stop: 0x0000c1f5 (0xffffffffc01a000a, 0xfffffa8003e6f000, 0x0000000000000000x0000000000000000. ok i fell asleep while doing a system restore and when i woke up i continued the restore process. i thought the pc had frozen up so like an idiot t held dowm the power button.. now when i start the pc i get BSOD with the above error codes. when i try to push F8 (hold down or keep pushing) nothing changes. it goes straight to the windows loading screen followed by BSOD. when i run my OS disk that came with my inspiron 1545 i hit F12, load dvd drive, windows is loading and then back to BSOD. i think im in real trouble here because neither F8 or my backup disk work. ive searched the net for days and cant find a fix. any help would be appropriated. ifit helps i put a 32 bit driver on a 64 bit OS because im not that smart. it was the driver from motionjoy because i wanted to use a ps3 controller on my pc. the system was obviously working at that point but thats why i ran system restore.

  1267. poofly on Sun, 21st Nov 2010 12:46 pm
  1268. BSOD vista 64 bit stop: 0x0000c1f5 (0xffffffffc01a000a, 0xfffffa8003e6f000, 0x0000000000000000x00000000000 Dell 1545. i thought my pc was frozen while doing a system restore and i was impatient so i held down the power button. now i get BSOD with the above error codes. but whats even worse is that if i push F8 nothing happens (hold it down or keep pushing). so safe mode is not an option, or any other options that normaly come up with the F8 key. its as if im not pushing anything and it loads up to the same BSOD. not only that but if i use my OS disk that came with my pc i can load it using F12 but after it loads the disk it also goes to the same BSOD. i think im really in trouble here. any help would be appropriated very much. ive searched the net for days and cant find any answers.

  1269. Sean Sheep on Sun, 21st Nov 2010 3:45 pm
  1270. Hi Anthony i managed to get the blue screen code :):) i F8 and found “do not reboot on errors” i am sure i didnt see that at all this week, or im getting old.

    **STOP oxoooooo7B (oxF7A2D528 , oxcooooo34 , oxoooooooo , oxoooooooo

    thnx in advance mate

  1271. Anthony on Mon, 22nd Nov 2010 4:11 am
  1272. @Rain – Games are using a lot of CPU and GPU power, so could be your system or video card is simply overheating, but it can just as well be a problem with your network card driver. Do you know the BSOD stop error code?

    @sharaf – Stop error 0x0000007a is very often a memory or disk error. Since you formatted the hard disk (I assume you did not do a quick format), I’d check the memory with memtest86. Next possibility is that the hard disk controller drivers are not the right ones. If the default disk controllers work, try not to update/replace them.

    @Sakthi – The event messages you see are not likely to be the ones related to the BSOD error. These errors simply indicate that the network connection could not be made and that the automatic system time synchronization failed (it uses the Internet connection).
    Try changing the automatic boot option for system errors, so that you can really see the BSOD error.

    @poofly – To me it seems the Vista configuration on the hard disk is corrupted, so anything you do that involves that installation is doomed to fail. The fact that the F12 option with the DVD also does not work is very strange, as it should boot from DVD and not involve the Vista installation on disk. In any case you will need to format the hard disk somehow. I hope you did find the Microsoft knowledgebase article on this error? It seems like a very likely situation.

    @Sean Sheep – Stop error 0x0000007B indicates an inaccessible boot device. So there is a problem with your hard disk or disk controller. Check the BIOS (F2) and see if the hard disk is properly detected and configured there, and if the default boot device is set correctly.
    If that is done, and the error remains, you will need a Windows install disc or recovery disc. Boot from that and try the repair/recovery option.

  1273. JACK LIM on Mon, 22nd Nov 2010 4:30 am
  1274. Anthony-Help. My Toshiba Laptop is only a little over a year old and it’s not working now. What Happened is that when I turned the power on it will shut off automatically. I had a friend check it out and he says that the Motherboard may be bad. Geek at best buy will not disclose much but told me to check with the retailer/manufacturer for warranty at that time. I didn’t have any receipts to show ownership so I let it go. Power supply is good.
    Do I need to install a new Motherboard? Please advise.

  1275. Sean Sheep on Mon, 22nd Nov 2010 4:57 pm
  1276. Hi Anthony many many thanks mate i will let you know how i get on , thnx again buddy

  1277. hussain sajid on Wed, 24th Nov 2010 2:40 pm
  1278. thanks antony…………u helped me alot.keep it up!

  1279. poofly on Thu, 25th Nov 2010 2:32 am
  1280. hey i would have gotten back sooner, but i was using the ps3 as means of internet access. thanks for all your help! i got my BSOD fixed and still managed to keep my old files. it took some work but after installing windows 7 over vista everything worked out great. no more BSOD and i still have my vista files saved on my HD under “windows.old” i thought id have to but a new HD for sure but windows 7 fixed it with no issues. thanks~

  1281. Ed on Thu, 25th Nov 2010 6:24 am
  1282. Hi Anthony – I have the BSOD and I am not able to start in Safe Mode or any other mode. I think I have a 3E Error and a corrupt registry. Do you know of any way to get past the BSOD besides safe mode ? If I am able to get on I might be able to run some sort of registry clean up. Thanks


  1283. Sharaf on Thu, 25th Nov 2010 6:37 pm
  1284. Hi antony,

    thanks for the previous info now plz tell me what i have to do next ,nowadays each time when i turn on my lap it goes under start up repair and shows “repairing disk errors” for hours…if i reset my bios to old setting will everything be okey? If so how can i reset my bios? Please help me out…..thank you once again. =)

  1285. Anthony on Thu, 25th Nov 2010 7:57 pm
  1286. @Sharaf – The only option you have with a laptop to reset the BIOS is to use the option “Load Defaults” within the BIOS itself.
    But from your problem description I do not think this will solve it. More likely there is a problem with your hard disk. If you can boot, try running a disk check (“chkdsk C: /R” – for the C-drive).

  1287. Robert on Mon, 29th Nov 2010 10:43 pm
  1288. Hey Ant i tried reformatting my harddrive but when it gets to file the bsod appears again.
    I’m thinking of buying a new harddrive but not sure if the problem will go away.

  1289. Anthony on Tue, 30th Nov 2010 1:37 am
  1290. @Robert – If you cannot format and copy the Windows install files, then there is indeed either a hard disk or motherboard problem. You did a full NTFS format I hope and not a quick format? It might even be better to delete the partition, recreate it and then format.
    If that fails the next option is to try a different HDD as you suggested already.

  1291. philippe on Sun, 5th Dec 2010 2:04 pm
  1292. Hi Anthony-I have an dell optiplex 745 ,i was gettihg the besod the first thing i thought was over heathing i cleaned it,still besod,i reformated it install the dell resource cd and now i’m getting all kind of codes like 07e,050,08e,024 at different screens.Your thoughts my brother and Happy Holidays.

  1293. Anthony on Mon, 6th Dec 2010 2:37 pm
  1294. @philippe – Those type of random BSOD errors are indeed often the cause of overheating, or motherboard problems. But another very valid possibility is that there is a problem with the memory (RAM) modules. Try removing and reinserting them (make sure to take care of static electricity!).

  1295. philippe on Thu, 9th Dec 2010 4:30 pm
  1296. Well Anthony i ran the diagnosis software included in the resource cd,everything passed with flying colors,not one error.Is it time for another pc?

  1297. Tai San tung on Sun, 19th Dec 2010 2:37 am
  1298. Hi. Can you help me one please.
    I get on my computer bluescreen so how to fix it this problem. HELP ME

  1299. Anthony on Sun, 19th Dec 2010 5:14 pm
  1300. @philippe – Sorry for the late reply, but if you cleaned the system like you mentioned and ran the diagnoses, the only thing you could try is a full reinstall of Windows. But you might be right in concluding that it is time for a new PC…

    @Tai Sun tung – Assuming you have read the article, you will understand that you need to provide a little more detail than just posting such a generic problem here. What is the stop error code?

  1301. fae on Sun, 19th Dec 2010 10:50 pm
  1302. im not of a technical person.. tried to read the article however unable to execute the steps provided.. my pc shows STOP: 0x00000019 (0x00000020, 0xE2E88300, 0xE2E88358, 0x0c0B0201)
    hope you can help me with this..

  1303. Anthony on Wed, 22nd Dec 2010 2:01 pm
  1304. @fae – What is your Windows version, and when does the BSOD screen occur?

  1305. daryl on Wed, 29th Dec 2010 1:34 am
  1306. i need help, i have a computer which it harddrive went on me so i bought a new one and when i try to install windows xp on it, i get the blue screen, can anybody help me??

  1307. Ash on Wed, 29th Dec 2010 6:38 am
  1308. Anthony, my son ran a file and the computer suddenly shut down, tried to restart and Windows7 started to boot up and then came the BSOD. I have gotten a few different stop errors, but the one that continuously pops up is 0x01D. The file it is listing is iastor.sys. Sometimes I can boot up in Safe Mode and sometimes I get the blue screen before I can even boot up in Safe Mode. I am currently running a virus scan on it because I was able to boot in Safe Mode with networking. Any help or ideas on this would be very much appreciated. Feel free to email me if you’d like.

  1309. CF117 on Wed, 29th Dec 2010 11:16 pm
  1310. My computer crashed. I used a boot disk and was able to repair my computer. Now my problem is the BSoD. I have windows 7. And my computer was $896.00. Help me fix this. I dont feel like paying that much again.

  1311. manny on Thu, 30th Dec 2010 1:12 am
  1312. I was encountering the blue sceen. I read in some comments that Avast Free antivirus is one of the cause. I removed it (AVAST)and downloaded a different antivirus. Im no longer experiencing the blue screen problem and my computer is working great.

  1313. Anthony on Thu, 30th Dec 2010 10:07 am
  1314. @daryl – If it is a new disk, and it matches the disk controller specification, I’d take it back. But are you certain the HDD is the right type?

    @Ash – Error pertaining to IASTOR.SYS mean the Intel Matrix Storage Manager, so it is hard disk related. You can try running a disk check to make sure there is no file corruption, but updating the Intel system device drivers could also help. The virus check is a good idea, but I do not think this is a virus.

    @CF117 – What is the stop error on the BSOD? Any file references on screen?

    @manny – Thanks for sharing. Hope you switched to Avira?

  1315. Sanjayan on Thu, 6th Jan 2011 2:47 pm
  1316. I have a driver checker and it seems that all my drivers are upto date.
    Long back when i checked my system32 file i saw that a folder named “DRiVE STore” was coloured blue–meaning its shares in LAN …so i thought it might be a BACKdooR so i deleted the file after googling to check if its an authenticated folder…and it wasnt….now my boot time has increased and i get this BSOD time when i boot…i kknow its not my OS problem yet i deleted my UBUNTU and tried installing Windows7 prf…still when i install in the 2 nd stage of installation where OS tries to expand itself i get a BSOD.>>plz note i got only 1 partion…now i ll try gettin another partition and installing W7 ..till then any help on the subject is appreciated!
    thanking you

  1317. Iain on Fri, 7th Jan 2011 4:48 am
  1318. Hoping you can help onto the right path…
    Mom was using computer when BSOD appeared. Not sure what the error messages were, she tried restarting it before taking the info down. Now the computer doesn’t boot into windows at all. Blank screen. Runs windows 7 and happened while looking at pictures from a memory stick. The only things installed on the computer are utorrent, media player classic, cc cleaner and couple other odds and ends.

  1319. KB2888 on Fri, 7th Jan 2011 10:14 pm
  1320. I have been reading the previous posts because I have been experiencing the Bsod. iAstor.sys was the file type and stop code 0x0000001E (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). It seems like all the options require getting online which I can’t do in safe mode. If I try safe mode with networking it blue screens right away.I tried to rollback my sata driver update which was the only driver update I could roll back in my device manager. I was able to get onto my computer without getting bsods but it kept freezing. I’m stupid with computers lol someone help please, thanks!

  1321. KB2888 on Fri, 7th Jan 2011 10:18 pm
  1322. Ok so now it said error 0x000000D1 bt it only says that when I try doing safe mode w/networking. Also I forgot to mention I have acer with windows 7 64x. I just as I was typing this got a new stop error so there must be a bunch of different drivers screwed up. Ugh

  1323. Anthony on Mon, 10th Jan 2011 3:05 pm
  1324. @Sanjayan – Not sure about the variation in the name you mention, but be careful with deleting folders in the System folders of Windows. The DriverStore folder for example is critical for the operation of Windows. And if something is shown in blue in the Windows explorer, it could also mean it is compressed…
    In any case, if you delete a partition, create a new partition and do a full format, you should never be bothered with previous file problems. If the BSOD is still occurring after a Windows 7 reinstall, it is more likely to be a hardware conflict or defect.

    @Iain – Using a Windows 7 setup disc (CD/DVD), you can easily repair a defect Windows 7 installation. But have you tried pressing F8 to get into the boot menu and start in Safe Mode?

    @KB2888 – Did your PC come with Windows 7 or did you upgrade it? It might indeed be a driver problem, but these kernel level errors are serious, so first make sure your hardware is compatible with Windows 7.
    You can also use the hardware troubleshooter in Windows 7 to analyze the problem. I am not certain if that works in Safe Mode though.

  1325. Katey. on Thu, 20th Jan 2011 3:36 am
  1326. Hello, there.
    I’ve believe that I’m getting this error: Stop 0×00000050 PAGE_FAULT_IN_NONPAGED_AREA.
    I am using an Acer AspireOne Notebook and it runs Windows XP..
    My problem consists of my computer starting up and giving me the options for the various safe modes, then the last known good condition, then “Start Windows Normally”. I have tried all of these.
    They all end up the same way. I press enter and it begins to load Windows XP. Not even five seconds after it begins to load Windows, the blue screen flashes for less than a second, and my computer reboots.
    The reason I know the error is because I watched the bluescreen flash so much that I caught it word by word. :/
    I’m completely lost, and I would really appreciate your help.

  1327. Anthony on Thu, 20th Jan 2011 4:14 am
  1328. @Katey – If you cannot start Windows in any of the modes in the start up menu, then the only way to do anything is using a boot CD. Using a Windows setup disc or recovery disc, you can start and get into the recovery or repair mode.
    In that mode there are a few things to try, starting with a chkdsk on the boot drive.
    The cause of stop error 0x00000050 can be a few things, hardware errors (RAM, HDD), kernel level drivers, or a virus.
    If the error comes up so quickly after boot, it is likely a RAM or a hard disk error.
    You can also try to restore your computer to its factory default settings. Press ALT+F10 during boot to get to the recovery menu. Problem is that this will most likely erase all your user data.

  1329. Katey. on Fri, 21st Jan 2011 1:00 am
  1330. Because I don’t have a disk drive on my notebook, I decided to do the system boot.. and it worked.
    It was worth deleting everything I had to regain control of my computer.
    Thank you so much, it runs smoothly and there are no signs of anything wrong any longer. I owe you one! :D

  1331. Darrel on Tue, 25th Jan 2011 7:38 pm
  1332. Hi, I recently got the blue screen and this is what the screen says: STOP: 0x00000024 (0x00190203, 0X8AEFCE18, 0XC0000102, 0X00000000) I tried everything but nothing happened. Tried to reboot in F8,nothing, yes tried every line even safe mode, normal start up, etc. Nothing. Tried my boot disk win xp pro on reboot when on F8 nothing. Help, I even tried to press ALT F10 nothing. If this is a loss cause do I have to replace my hard drive? Thank you for reading this message any answer would do, have a nice day :)

  1333. Darrel on Tue, 25th Jan 2011 7:46 pm
  1334. I forgot to tell you that theres no other error message but what is stated above except the usual: Disable or uninstall any anitvirus, disk defragmentation or backup utilities. Check your hard drive config.,check up dated drivers. Run chkdsk/F to check hard drive corruption, then restart. If that was the case I would have love to have that chance to do the Run chkdsk/F and get this over with, couldn’t do that either. Thanks again.

  1335. Anthony on Thu, 27th Jan 2011 6:13 am
  1336. @Darrel – Stop error 0x00000024 is a problem with the disk or disk controller. So either the NTFS file system is the problem, the NTFS.SYS driver is corrupt, or another storage driver is causing the problem.
    You should actually be able to boot from a Windows setup CD. If the NTFS file system is corrupt, it should be possible to delete all partitions on the hard disk, recreate a partition and do a full NTFS format. If that fails, the hard disk might indeed need replacement.

  1337. Darrel on Thu, 27th Jan 2011 9:11 pm
  1338. Thanks Anthony for the answer to my problem, I will sure follow your instructions. I have someone who will check out the computer and if all fails he’ll just replace the hard drive altogether and change the os from xp to windows 7. I really appreciate your reply, thanks once again.

  1339. Sandra Leung on Sat, 29th Jan 2011 4:20 am
  1340. my photos are not working thier are delayed how do i fix the settings to this

  1341. Shed on Tue, 1st Feb 2011 4:23 am
  1342. I recently installed a bluetooth driver for this bluetooth device I bought in the process in doing that I wanted to use certain features on my phone from my cpu from the computer (dun,speakerphone,etc) but everytime I tried to checke the boxes and hit the apply button it said “access denied” so I looked online to find a solution to this. One of the solutions said to go to my services and go to my bluetooth services then change the “log on” settings to the profile I wanted to use the features for my phone being connected to the computer on…after I did that I basically tried it again and all of these errors started to come up my computer started to act slow and retarded and wouldn’t let me open services or do a restore when I tried to log in normally I know for a fact it has somthing to do wit the driver from the blutooth device I went on safemode and switched the bluetooth services back to the way it was but it won’t let me uninstall anything in safe mode nor in regular mode because my computer seems to be loading it forever and it never pops up most of the time when I shut down my cpu and log back on the regular profile when I type in password or for the accounts that I don’t need a password it jus gives me the blue screen instead of loading the profile. What is the best way I can jus get all of the drivers that I installed on there off so everything can go back to normal!

  1343. stuart on Tue, 1st Feb 2011 1:46 pm
  1344. how do i find out what error code oxoooooo5o means ?

  1345. Anthony on Tue, 1st Feb 2011 2:36 pm
  1346. @Sandra Leung – Not sure what relation your problem has to the blue screen error. Please provide more detail about the problem.

    @Shed – If you can’t do a System Restore using a previous restore point in Windows (using the boot menu options), then the best way to restore your system is often a fresh XP install. Cumbersome, but once things are messed up with drivers and services like that (linked into the Windows registry), it is very difficult to clean things up again.
    Of course normally installing all the right drivers should do it, but it often does not work like that, because system files can be in use, or drivers need to be uninstalled before they can be reinstalled, etc.

    @stuart – Well stop error code 0x00000050 means PAGE_FAULT_IN_NONPAGED_AREA, which is a memory related kernel error. Can be internal memory (RAM), or video memory, or the paging file (hard disk based virtual memory). Try a chkdsk /f to verify the hard disk, and you can use memtest86 to verify your RAM.

  1347. Gary on Fri, 4th Feb 2011 12:29 pm
  1348. I can’t do any fixes as I cannot access computer start=up.
    I get the following error code and can’t reboot in any modes (safe, normal, etc.)
    0x00000024 (0x00190203,0x8A804138,0xC00000102,0x00000000

    If any one has any advice please email me.


  1349. Anthony on Sat, 5th Feb 2011 5:34 am
  1350. @Gary – stop error 0x00000024 is a NTFS (disk file system) related error. So if you cannot start your PC anymore, that means there is a serious problem with your boot drive.
    Only option you have is to boot from a CD or DVD and try the Windows repair options. In the recovery console you can run chkdsk and other disk checking and fixing tools.

  1351. azrie on Sat, 5th Feb 2011 7:52 am
  1352. #
    Anthony says:
    February 5, 2011 at 5:34 am

    @Gary – stop error 0×00000024 is a NTFS (disk file system) related error. So if you cannot start your PC anymore, that means there is a serious problem with your boot drive.
    Only option you have is to boot from a CD or DVD and try the Windows repair options. In the recovery console you can run chkdsk and other disk checking and fixing tools.

    Hi there,
    have try to boot from cd or used recovery console but the blue screen still appear b4 i can do anything

  1353. FDpafiie on Sun, 6th Feb 2011 5:25 pm
  1354. this whole BSOD thing started when i updated windows 7 .
    a clean install on a unpartitioned space works fine ,, but dont update ,so for mi it means microsoft made a blunder some where.

    i tride every thing regclean, driver updates, disabeld shadowmem in bios ,,and so on

  1355. Somwell Korrtess on Sat, 12th Feb 2011 1:51 am
  1356. I made the blue screen of death go away by using the bootable diagnostic CD that I made with PC Doctor5. It came pre-loaded on my Compaq SR2041 desktop PC, but I used it successfully on a Fujitsu Lifebook S.

    Good luck and thanks for all the fish!

  1357. Alan G on Wed, 16th Feb 2011 6:44 pm
  1358. Hi, I wonder if you are able to assist with this one. Most people have a problem in reading the BSOD before auto restart, and need to be told how to turn that off. Mine is the opposite, in that although the XP Pro SP3 (and all updates) is set to auto restart, it just hangs on the BSOD.

    My concern is not with the BSOD in itself (I’ll deal with the cause of that at a later time – it doesn’t happen often). But I need the PC to restart on the odd occassion it does fail to allow me remote access when I’m away from home, and also to answer my landline voicemail.

    The odd thing is that it always used to auto start OK but, for some reason, now will not!

    Are you able to assist please? Many thanks. Alan

  1359. Anthony on Fri, 18th Feb 2011 6:39 pm
  1360. @Alan G – Some BSOD errors are blocking and won’t let the computer reboot at all. If that is the case, the setting will not matter as it will run into the error every time.
    What is the BSOD stop error code in your case?

  1361. Alan G on Fri, 18th Feb 2011 6:48 pm
  1362. Hi Anthony. Thanks so much for the reply. At this time I really can’t recall what the code was. As stated, the BSOD doesn’t occur that often. If you can bear with me, as soon as the next one occurs, I will notify you. Unless, of course, you know if XP records this info, and where I might find it on the PC?? Many thanks. Alan G.

  1363. Anthony on Sat, 19th Feb 2011 1:19 pm
  1364. @Alan G – You can check the minidump that is created on a system error by Windows. Check the Advanced System properties for the location of the minidump, but by default it is %SystemRoot%\MEMORY.DMP, so C:\Windows\MEMORY.DMP
    Using the Windows debugger that is part of the SDK, you can analyze the dump file and find out the error code as well as possible further relevant details.

  1365. Alan G on Sat, 19th Feb 2011 2:42 pm
  1366. @Anthony – Thank you for the pointer. From the Dump file of the last crash, I belive the codes you are needing are as follows….

    BugCheck 1000008E, {c0000005, 80637612, b134a868, 0}

    Please let me know your thoughts. Many thanks. Alan G.

  1367. Thomas on Sat, 19th Feb 2011 5:26 pm
  1368. I have a friend whose computer has just come to me with the BSOD and would like to know the best way to resolve the issue; by that I mean, which is the best way to get past the BSOD to best look at the system without windows starting?


  1369. nocp on Wed, 2nd Mar 2011 3:46 pm
  1370. when trying to relooad XP before i go anywhere to check disk the bsod no hardware were installed it started by getting into a loop when booting
    anyone to help please

  1371. scorpion on Wed, 2nd Mar 2011 9:30 pm
  1372. How can I fix this bsod error : Stop 0x0000008E?? help

  1373. Anthony on Thu, 3rd Mar 2011 5:47 pm
  1374. @Thomas – Starting in Safe Mode is the first thing to try. Press the F8 key during startup so the boot menu will come up.

    @nocp – Same thing, try booting in Safe Mode. If that does not work, you will need a boot disc (CD/DVD). If you use a Windows setup CD, you can use the Repair option to try and resolve the problem.

    @scorpion – Stop error 0x0000008E can have a few causes. The most common ones are memory problems and device driver problems. You can try running a memory test (Vista and Windows 7 have the Memory Diagnostics Tool). Memtest86 is something you can use for any Windows version. You can even create a boot image from that.
    If the blue screen error shows a driver file name (.SYS extension), then the cause is more likely to be a device driver error. Reinstalling or updating the driver can help in that case.

  1375. Alan G on Thu, 3rd Mar 2011 6:01 pm
  1376. Anthoney – I have now experienced another BSOD. You will recall that it is not the crash that concerns me, rather the fact that the PC will not auto reboot. In this latest crash, the STOP CODES are as follows….

    0X0000001A (0X00041284, 0XDEABC001, 0X00006FD3, 0XC0883000)

    For the record, a windows report advice tells me it is a ‘Device or Driver’ issue. As stated earlier, my problem rests with the fact that it will not auto reboot.

    Can you shed further light? Many thanks and regards
    Alan G

  1377. scorpion on Thu, 3rd Mar 2011 9:38 pm
  1378. Anthony thx for answer. How long I must test with Memtest86?? thx
    sry for my english :D

  1379. Anthony on Fri, 4th Mar 2011 12:58 pm
  1380. @Alan G – If you want Windows to auto-reboot, you should first check the settings in the Control Panel. The auto-reboot on critical errors can be configured in the advanced system settings. If that is enabled and it still doe snot happen, the BSOD is apparently preventing the boot to happen at all.
    Is there are .SYS file name shown on the blue screen? That would confirm that a driver is the cause and can also point you in the right direction as to which driver.

    @scorpion – You need to complete at least one pass, but it is better to have memtest86 run for a few hours. If you can, just run it through the night and see if any error comes up.

    […] Fix Blue Screen Errors – BSOD […]

  1381. Dina on Wed, 9th Mar 2011 7:51 pm
  1382. Blue screen and now the computer won’t start at all. Help!

  1383. Dina on Wed, 9th Mar 2011 7:57 pm
  1384. motherboard lights up though

  1385. Anthony on Thu, 10th Mar 2011 11:38 am
  1386. @Dina – Assuming this is a desktop computer, you should check all the cabling first (power and disk cables particularly). If the monitor still does something, then try to boot into the BIOS (Del or F2 key in most cases), and load the default BIOS settings.
    Then see if Windows will boot up in Safe Mode (F8). If not, try a Windows setup CD to boot from.

  1387. ResR on Sat, 12th Mar 2011 4:45 pm
  1388. My computer, 5 years old Ordi Enduro laptop, gives error Stop 0x000000ED UNMOUNTABLE_BOOT_VOLUME, my 160 Gb hard disk drive has over 20Gb of bad sectors, every time it gives the error, I need to format and reload XP on or otherwise I can’t boot it at all.

  1389. Abhishek on Sun, 13th Mar 2011 6:11 am
  1390. I read this article carefuly but still my lapi sufferd blue screen problen,an unexpected shutdown,i think clearly all steps are not mentioned.

  1391. Anthony on Sun, 13th Mar 2011 1:55 pm
  1392. @ResR – If a hard disk has that many bad sectors, you should consider replacing it. The time and effort spend on dealing with the problems resulting from bad sectors is not worth it anymore.

    @Abhishek – I think it is not possible to mention all steps anyway. There are too many causes of blue screen errors in Windows, and analyzing and fixing BSOD error will be different depending on the scenario.
    Why don’t you let me know what your stop error code on the blue screen is, and I’ll see if I can help you further?

  1393. stavros on Tue, 15th Mar 2011 5:59 pm
  1394. My BSOD error ocurs only when I attempt to view a video or movie from the internet. It actually happens before opening the video file, it is enough a web page just to contain a video file, for this error to occur! Please HELP !!!

  1395. Maranatha on Wed, 16th Mar 2011 6:16 pm
  1396. I was installing a new window when the BSOD occured.Plz help me fix it

  1397. Anthony on Wed, 16th Mar 2011 7:48 pm
  1398. @stavros – Do you know the stop error code on the blue screen?
    If it is during online video playback, I’d have a look at the Flash player and the DirectX installed. Maybe the video card support for DirectX is not optimal. Updating the video drivers can help with that. Or sometimes disabling the hardware acceleration helps.

    @Maranatha – You mean new Windows installation? Generally that means a disk controller issue, although it can also be RAM (memory) or motherboard. You’ll need to provide some more detail, like the error code.

  1399. stavros on Wed, 16th Mar 2011 8:26 pm
  1400. Anthony, many thanks for your kind response, and yes, it happens upon attempting a online video playback, not during..
    What I read on the blue screen is:

    STOP: 0x0000008E (0xE0000001, 0xBA468925, 0xACA07820, 0x00000000)

    watchdog.sys -address BA48926 base at BA468000
    datestamp 480254

    Hope the above to be of help..

  1401. tom on Thu, 17th Mar 2011 3:15 pm
  1402. I reinstalled window xp (service pk 1,)downloaded srv pk 2. On restart-BSOD-“bad image checksum”, with some details on a dll. file image being possibly corrupt. Should I hit it with a hammer??

  1403. tom on Thu, 17th Mar 2011 3:19 pm
  1404. and, “the header the header checksum does not match the computed checksum”

  1405. Anthony on Thu, 17th Mar 2011 3:34 pm
  1406. @stavros – I have seen a similar problem before, and it was indeed related to video playback using Flash. Try disabling the hardware acceleration in Flash. Right-click a Flash video frame in the browser and select the settings.

    @tom – Assuming you downloaded SP2 from the Microsoft website and that it is not corrupt, the other option is that you have a hard disk problem. Did you delete and recreate the partitions before you did the XP installation? Try that and do a full HDD format (not a quick), and try the installation of Windows XP again.

  1407. bd on Fri, 18th Mar 2011 12:58 am
  1408. yes i agree –l absolutley agree– hdd defective

  1409. bd on Fri, 18th Mar 2011 1:21 am
  1410. if you do a any format –it will probably come up
    the same way a -espescialy a windows
    i tried everything from re-install to format format
    nothng seemed to work
    until–i didnt giv =e up because (info and all)
    sorry more to come
    st patricks day —

  1411. ramin on Fri, 18th Mar 2011 4:42 pm
  1412. I work for an Information Technology Department and in the past two weeks I encountered such problem with a few DELL and TOSHIBA laptops. All I had to do was to take out one of the RAMs. Most of the new laptops have two RAMs which works fine at the beginning but later the mother board fails to support both. So the easy solution is to take one of the RAMs out.

  1413. Anthony on Sat, 19th Mar 2011 5:00 pm
  1414. @ramin – Memory (RAM) is indeed a common cause of blue screen errors in Windows. I’d generally first run a memory test or memory diagnostics program before removing the physical memory modules though, simply because there is always a risk to damage the RAM modules with static electricity.
    But thanks for sharing your experience!

  1415. Kevin on Wed, 23rd Mar 2011 4:18 am
  1416. My BSOD appears whenever i try to turn on my computer. Safe mode doesn’t even work. it says: STOP: c0000218 {Registry File Failer} The registry cannot load the hive (file): or its log or its alternate. It is corrupt,absent, or not writable.

  1417. Anthony on Wed, 23rd Mar 2011 4:04 pm
  1418. @Kevin – Stop error 0xc0000218 generally indicated a registry corruption indeed. It could be caused by a hard disk problem, like a bad sector or something, but it still means the registry needs to be repaired.
    You must have found the Microsoft knowledge base articles on this, which indicate that you can try the Last Known Good Configuration in the startup menu, or boot from a Windows setup CD. You can then try the Recovery Console to restore the configuration, or use chkdsk /p and if complete restore the registry from a backup.
    If you do not have a backup or recovery disc, then chances are you need to reinstall Windows.
    In case you want to backup your data first, try installing Windows in a different folder, so you do not need to format the hard disk, and after booting can still access the data folders. Another option is to take the hard disk and connect it to a different, working computer. But that will be more difficult if it is a laptop.

  1419. lj on Sat, 26th Mar 2011 2:29 am
  1420. I get this STOP: 0x000000D1 (0x000000000C800000 , 0x0000000000000000A, 0x0000000000000000, 0xFFFFF88000DE4C58 Please give details on how to fix

  1421. raja on Sat, 26th Mar 2011 3:29 pm
  1422. I have the same problem too. if anybody know how to fix this pls share with me.

  1423. Mike on Sat, 26th Mar 2011 8:08 pm
  1424. I have a home built PC and yesterday i took it down to do a good clean up on all my fans and heat sinks i had 3 Hd’s in the pc at the time I turned it off a 9600Gso pcie GF card 2gigs of ram

    Well I took my Pc apart i left CPU in the MB wiped the top of it with a static free cloth to remove thermal paste cleaned all fans

    I removed the GF card and took the top plate off of it to clean the fan and heat sink on it as well

    put it all back together but I wanted to go ahead and add 1gig of memory more and take out the 3 Hds and just use one well I put it all together powered it up and put in my xp pro SP3 disk

    did the push any key to boot
    Formatted the HD not on quick also HD is Sata not IDE
    well after it showed it was finished coping files to start the main install U get the sreen press enter to restart or wait X amount of seconds
    well after it rebooted it has a lite haze of the windows logo and blue screened

    Ive tried diffrent ram a Pci GF card unplugging the HD and putting my original IDE HD with a good copy of windows on it back in

    I thought I figured out the issue because i did the GF card swap and hit f8 and started the pc normal it worked booted and stayed on for about 1hour before i restarted to make sure that the problem had infact been fixed well to my surprise it Blue Screened again since all of these issues ive got my PC started two times

    how do I stop the blue screen from disappearing and restarting so I can get code is there a setting in bios Also I went in bios and tried to load the default settings with no luck

  1425. Anthony on Sun, 27th Mar 2011 12:33 pm
  1426. @lj – Stop error 0x000000D1 is the IRQL_NOT_LESS_OR_EQUAL error. The most common cause of this error is a device driver problem. Check if there is a .SYS file name mentioned on the blue screen when it happens. These .SYS files are driver files, so the name will point you in the right direction of which device driver is causing the error.
    In most cases reinstalling or updating the driver would solve the BSOD error.

    @raja – Are you also having the 0x000000D1 stop error?

    @Mike – Based on your description I’d also suspect the RAM to be the cause. Especially since it happened again with your original HDD. But having the stop error code will indeed give you a better idea.
    Configuring Windows to not automatically reboot on a BSOD is done in the System option of the Control Panel. So you really need to be able to boot Windows before you can change that setting. It is not a BIOS setting.

  1427. Admin on Mon, 28th Mar 2011 7:49 pm
  1428. Sorry for the copy paste Anthony. In keeping with good ethics I have posted a apology to the blog. As you could see I was trying out the new format, and there was no intent of stealing what you worked on. I run a clean site and appreciate your help in keeping it that way.
    Thanks and keep up the great work

  1429. Rebecca ward on Tue, 29th Mar 2011 1:05 pm
  1430. i am loading the my game up and in different places of playing the game it freezes and gives me the blue screen and starts up again normally and gives me an error report and I open the error report to see what it is and it changes to different things but it is now on video driver error and I have tried updating and my game still does the same thing and still says it is my video driver. i have tried to use all update driver programs but they all say that i have drivers out of date and i no. update most of the ones they say and Microsoft update says i don’t have any update to do. On over games and msn also comes up with error report but doesn’t give me a blue screen.

    this games are:
    sims medieval- gives me blue screen
    school tycoon – just freezes and goes to desktop and gives me error report
    airline tycoon eveloution not on my laptop any more but this used to freeze and go to desktop and give me error report
    msn- just gives me and error report and when click send error or don’t send. it crashes to desktop
    I also play sims 2 but that is fine and any other game I had on my laptop. I have read not other send error reports. please help. my laptop is compaq nx6310

  1431. Steve Armstrong on Tue, 29th Mar 2011 7:18 pm
  1432. I am getting a BSOD, but it disappears before I can read it. Pause button doesn’t help stop the disappearing act. I can boot to safe mode, but everything I have tried doesn’t help booting in regular mode. I am running Windows XP Professional SP3. All Microsoft updates have been installed. Restore points don’t seem to make a difference.

  1433. Anthony on Tue, 29th Mar 2011 8:41 pm
  1434. @Admin – Thanks for you comment. I don’t mind if you use webcontent in general for information, but write content in your own words. A plain copy does not help anyone and can actually harm us all more.

    @Rebecca – It is not a guarantee that the latest driver will fix blue screens that are caused by the video driver. Sometimes new video drivers actually introduce problems. Have you tried the original video driver?
    Also try reinstalling DirectX, and if that does not help, try disabling the hardware acceleration or DirectDraw acceleration (using “dxdiag”).

    @Steve Armstrong – You need to open the Control Panel, select System, Advanced and then change the error recovery options to not automatically reboot on system errors.

  1435. Mnjira Abdallah on Wed, 30th Mar 2011 11:16 am
  1436. My laptop displayed a blue screen of death and later rebooted. Afterwards, it resumed normally but the next day it still displayed a BSOD and when i tried to boot using SAFE MODE and WINDOWS NORMAL it displayed a dark screen with only the cursor. What can b the problem and please offer solution.

  1437. lisa on Thu, 31st Mar 2011 2:55 pm
  1438. Hi! I was wondering if you could help me?

    My idiot uncle installed an illegal copy of windows 7 on my laptop and since then it’s been giving me a blue screen. Now I have tried a lot of things, and I know there’s no hope left for my uncle, but is there any chance I can fix my laptop without calling in the help of a computer repair technician or that repairing it will cost me all my limbs? The laptop is a HP Pavillion dv6700 and it had Windows Vista until that moron messed with it. It says all drivers are up to date, I tried system recovery, but nothing helps.

    A lot of desperate greetings,

  1439. Anthony on Fri, 1st Apr 2011 7:05 am
  1440. @Mnjira Abdallah – That seems like a hardware problem.
    I would recommend you first try to boot into the BIOS (press F2 or Del during startup). In the BIOS use the option to load the default settings and then try to restart.
    If that fails, you can try to start from a Windows setup CD or DVD to see if the computer starts at all. If it does, use the Repair or Recovery option to fix the Windows installation. If it does not start from CD or DVD, you might want to try and remove the memory (RAM) module(s) and reinsert them. Be careful with that though because of the risk of static electricity. And check the HDD connection if there is any cable involved.

    @lisa – The best thing is to bring back the original Vista configuration. Using a function key at boot you can access the HP system restore which will bring back the original configuration, I think it is F11 for HP.
    But be aware that this will erase all data.
    Check the F11 key in the user manual to see if it is the correct key though. This will only work if your (favorite) uncle did not remove the recovery partition though.
    Once that is working, you can consider doing a (legal) upgrade to Windows 7 if you want.

  1441. Rebecca ward on Sat, 2nd Apr 2011 7:44 pm
  1442. hi its okay now I found out that its was the sims medieval that caused my laptop and many others computers and laptops of other people to crash as well I still have to reboot my computer because it cause me to lose my disk drive. but thank you for coming back to me and you were very helpful.

  1443. paraskevas on Sun, 3rd Apr 2011 12:35 am
  1444. guys really i’m getting very tired with this story every time bsod and bsod and when it appears it has every time a diferent error code what can i do? :( my screen its freezing it crashes every time and a lot more things help!!!!!!!!!!!!!!!!!

  1445. Anthony on Mon, 4th Apr 2011 7:37 pm
  1446. @paraskevas – If blue screen errors happen randomly and with different error codes, it is often caused by memory (RAM) errors. Try booting in Safe Mode if that works and run a memory test. You can also use memtest86 to create a boot image for a memory test.
    And make sure you try the default BIOS options, to ensure the default system clock timing is used.

  1447. Peng on Wed, 6th Apr 2011 7:39 pm
  1448. So after reading up many solutions on how to solve blue screens, I rebooted my whole computer because nothing seemed to work. I reinstalled one of my game which is WoW and I think that seems to be causing the problem. Not too sure. Before I rebooted my whole computer, every time I would get on WoW, blue screen would pop up every few minutes. But if I was to just go on the internet, nothing would happen. Well I stumbled onto this page and tried doing some stuff that you said could resolve the blue screen. So lets hope this works.

  1449. Omar on Wed, 6th Apr 2011 8:13 pm
  1450. I had the same problem and I finaly fixed it follow my steps .you can fix this problem by booting from your windows repair disc and go to command prompt and type:
    “bootrec.exe /fixmbr” and hit enter
    “bootrec.exe /fixboot” and hit enter.

    I hope it worked for you.
    GooD LucK

  1451. Anthony on Thu, 7th Apr 2011 9:34 am
  1452. @Peng – WoW has been causing problems like bsod for many people. Make sure you try the latest version, and update the video and sound drivers. Depending on your Windows version, you could also have a look at the DirectX configuration.

    @Omar – Thanks for sharing your experiences. Problems with the hard disk and boot issues can indeed often be solved with the commands you mentioned. Especially Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE can be caused by a corrupt boot section on the disk.

  1453. alex on Sat, 30th Apr 2011 12:41 am
  1454. Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: a
    BCP1: B6EB0848
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 82A508DC
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

    i have windows 7 and this is what it says when i turn my laptop back on from a blue screen

  1455. Tim on Sat, 30th Apr 2011 1:48 pm
  1456. Blue screen issue…can someone give me some help?? Computer boots up but goes to BSOD within 1 minute of startup. Here is the BSOD codes…

    ***STOP: 0x0000008E (0xC0000005, 0xF749A457, 0xF78CE48C, 0x00000000)

    ***SCSIPORT.SYS – Address F749A457 base at F749A000, Datestamp 41107b4b

    ?????????? really need some help…

  1457. Anthony on Sat, 30th Apr 2011 7:44 pm
  1458. @alex – Stop error 0x0000000A is a IRQL_NOT_LESS_OR_EQUAL error, which is often caused by device drivers. Is there a .SYS file name listed on the blue screen when it shows?
    It is also possible to open the minidump file with windbg, but you need to install that first. Once you open it with that, you can also see the file that is likely causing the error.
    Did you change hardware, or update a driver when this error started happening?

  1459. alex on Sun, 1st May 2011 11:27 am
  1460. @Anthony thank you for replying, i have not updated any drivers or hardware, i installed windbg but i have no idea how to use it. :(

  1461. Louis on Sun, 1st May 2011 6:31 pm
  1462. I got the blue screen of death and I haven’t been able to turn my comp on in safe mode because was downloading windows 7 and it tells me I cant install in safe mode so I have to restart, vie taken out the windows disk and vie tried using different versions of safe mode…help please

  1463. Anthony on Mon, 2nd May 2011 9:19 am
  1464. @Tim – The stop 0x0000008E error means that there was a problem in the kernel mode, and in combination with the SCSIPORT.SYS filename, that indicates there is a problem with the SCSI driver. This is a hard disk controller driver.
    Most end-user systems don’t use SCSI disks, they are commonly used in servers and RAID configurations.
    But it is also possible to use other devices, like CD/DVD drives on SCSI interfaces.
    Did this error happen only once? If it is happening more often, you should try to identify what changed, or what task you are performing when it happens. Reinstalling the SCSI drivers is always an option, but if something else changed on the system, it could also be a conflict with a new driver.

    @alex – Yes, windbg takes a little time to get used to. Once installed, you might need to load additional symbol files depending on the operating system.
    But basically, the primary steps are to start WinDbg from the Start menu, and in the application select Open Crashdump (Ctrl+D). That should result in showing you the analysis (takes a moment to process).

    @Louis – The only options I see is to:
    – recover the original Windows version using a system recovery (if available).
    – start the Windows installation from a setup CD or DVD.
    What happens when you do not start in Safe Mode btw? What does the blue screen show?

  1465. Louis on Mon, 2nd May 2011 9:21 pm
  1466. @Anthony If I start in regular mode, or last known configuration, it will go half way through the screen where it says loading windows, then the blue screen pops up
    I cannot copy a pic to this but if u give me ur email I can send it to u… I pressed f12 and went to system symptoms, tested for fan, blue screen shutdowns and video corruption(not one of the tests in video corruption passed), and it told me my monitor cannot handle the graphics my computer can produce( but I have been using this monitor for more than 5 months

  1467. Louis on Sun, 8th May 2011 1:33 am
  1468. Any ideas?

  1469. Anthony on Sun, 8th May 2011 10:20 am
  1470. @Louis – If you start in Safe Mode, you can go to the Control Panel-> System and configure the system not to automatically reboot on system errors. That way you might be able to read the actual error on the blue screen when it happens.
    But since you mention the issues with the monitor and the resolution, you can also try changing the display settings to be default VGA (640×480) or SVGA (800×600) and set the color depth to 8 or 16 bit. That way you are certain that any monitor should be able to handle that resolution when starting in regular mode.
    If that does not work in Safe Mode, try uninstalling the video driver, so that Windows will have to default to the standard VGA driver in regular mode. If that works, you can start changing it again and find the cause.

  1471. Louis on Tue, 10th May 2011 3:09 am
  1472. Every time I starting safe mode it tells me to restart because it cannot install during safe mode.

    I have a pj ute of my blue screen and it isn’t changing, I just don’t know what info is shown.

    How can I uninstall my video drivers

  1473. Paul on Thu, 12th May 2011 9:34 pm
  1474. Hi, i got this bsod message?
    Stop 0×00000024
    along with a lot of other reasons wy this happened after a power cut.
    below this error was,
    from what i understand so far it’s a NTFS problem, how can i recover from this.
    Thank you all

  1475. Anthony on Fri, 13th May 2011 9:01 pm
  1476. @Louis – If the video driver software shows in the Control Panel->Uninstall option, then you can try that. If not, try uninstalling the video device and select the option to remove the driver files.

    @Paul – Hard disk or NTFS problems causing a BSOD generally require that a chkdsk or fixmbr command is executed from the recovery console. That means you need to boot from a CD or DVD and then select the recovery or repair option in the setup, which should give you the command prompt where you can execute those commands.

  1477. Deena on Wed, 18th May 2011 6:34 pm
  1478. I got the blue screen when I tried to access my wireless for web access. Same spot each time. But as long as I dont attempt to open the web I can use it for everything else. How do I fix this if I cant access the web? grrr

  1479. Anthony on Thu, 19th May 2011 9:19 am
  1480. @Deena – You can try rolling back the driver on the wireless network connection in the Device Manager (maybe a recent update caused this problem).
    Another thing to try is to (re)install the original wireless network driver. This would normally be available on the original CD that came with the system (or you can create it from the factory installation in a menu option).

    But if this was not the case before, it would be best if you can figure out what changed, because that way you can prevent it happens again once you get it fixed.

  1481. Alex on Mon, 23rd May 2011 4:02 pm
  1482. What if I get the Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL
    screen and at the bottom it says to contact your system administrator or a technical group for further assistance? Is that something that can’t be fixed or what? What causes it? I reinstalled W7 HP and as soon as I it boots into the OS, it crashes and I get the same BSOD.

  1483. Anthony on Mon, 23rd May 2011 9:22 pm
  1484. @Alex – If you did a fresh install of Windows 7 and the stop error 0x0000000A comes up right away when logging in, it is most likely a driver issue or a RAM issue.
    Try booting in Safe Mode and see if that works. The video driver and network driver are not loaded there, so if that works, one of those could be it.
    But to me it would be more likely a RAM issue. Try using memtest86 to run a full RAM test.

  1485. Marilyng on Mon, 23rd May 2011 9:53 pm
  1486. Hey evertime I even start my computer the blue screen of death comes on. I think it might be because I installed a new anti virus in the computer. Or maybe it’s a virus. I would really appreciate it if you could help me.

  1487. Alex on Mon, 23rd May 2011 10:10 pm
  1488. Yeah, I tried that and I switched the RAM modules so I know the RAM isn’t the problem. Looked online and it says it’s the CPU or the Network card but when I log on the computer, in Safe Mode, I still get the blue screen…

  1489. Anthony on Tue, 24th May 2011 2:13 pm
  1490. @Alex – One thing you could still try is to load the default BIOS settings in the BIOS.
    Also try completely removing the power for a few minutes.

    @Marilyng – I hope you did not install a virus ;)
    But did you try uninstalling the software you just installed?
    A virus can be checked with an updated antivirus program (there are plenty of free programs, like AVG, but I use Avira).

  1491. Alex on Tue, 24th May 2011 4:03 pm
  1492. Yeah, I loaded the default settings in the BIOS and tried reinstalling windows and still got the same problem. Also, I tried pressing F9 for the recovery on the computer but when I press that, it just resets the computer and shows the logo again so that didn’t work either. Tried going into safe mode and still got the screen. Tried the test for RAM and said it was fine, not to mention I replaced it as well. Starting to think it’s the CPU that’s screwed up.

  1493. Anthony on Tue, 24th May 2011 4:19 pm
  1494. @Alex – Considering what you have tried so far, I think I’ll have to agree with you that it is possibly the motherboard. The CPU itself does not often cause such problems in my experience.
    If you have a different version and don’t mind spending more time on it, you could try installing XP instead of Windows 7 to see if that has the same problem. There is a small possibility that some of the hardware in your system is not compatible with Windows 7 (can simply be caused by a non-compatible driver for example).

  1495. Alex on Tue, 24th May 2011 6:54 pm
  1496. I’ll try the installation of XP but seeing as it’s a gaming notebook from Asus, it is quite a shocker getting all the blue screens I’ve gotten but not surprising that it’s messed up now. Thanks for the help. Shall do that today !

  1497. Sudip Jana on Tue, 31st May 2011 12:02 pm
  1498. in my computer i have already format my drive but when i am installing the winxp cd it is taking so much time & after that blue screen error is shown or it shows system32 file was corrupted or it shows hard drive did not found. pleeeeeeeeeease help. how can i fix this problem. Actually i have not any installed windows o/s show i can’t open my computer in safe mode. whenever i am trying to open my computer in safe mode to fix this problem. after some time it will shows again error report.

  1499. Anthony on Tue, 31st May 2011 3:01 pm
  1500. @Sudip Jana – From your description of the problem that causes the blue screen, it seems to me that the problem is with the hard disk.
    Try removing all partitions during XP setup, and then create a new partition and do a full NTFS format (not a quick one). If there are any bad sectors, the format will ensure they are not actually used in the file system.
    Then continue the XP installation.

  1501. Alex on Tue, 31st May 2011 3:44 pm
  1502. I still receive the DRIVER_IRQL_NOT_EQUAL_OR_LESS error after installing Windows XP. I’ve changed the RAM and moved the network card. I can’t boot into Safe Mode either because it freezes when loading the necessary files.

  1503. Anthony on Sat, 4th Jun 2011 11:23 am
  1504. @Alex – Seems to me that there is definitely something wrong with your computer, possibly the motherboard. If possible, I’d take it to an Asus service center. Just hope you still have warranty on it….

  1505. Alex on Sat, 4th Jun 2011 12:18 pm
  1506. Actually, you’ll be shocked. I replaced the hard drive, reinstalled Windows from the Recovery Disc and it works. Hasn’t given me any problems, played my game, installed everything, and it still runs except now…keyboard doesn’t work. Spilled soda. How quaint. Thanks for all the help though!

  1507. Anthony on Sat, 4th Jun 2011 12:24 pm
  1508. @Alex – That is indeed very surprising, this wasn’t even a very old computer, right? But I am glad you fixed it that way.

  1509. Alex on Sat, 4th Jun 2011 12:42 pm
  1510. No, it’s fairly new. Asus G72GX came out about a year and a half…ok, it’s a little outdated, but it’s surprising and thank you.

  1511. Mandy on Thu, 9th Jun 2011 6:03 am
  1512. For literally months I’ve gone around and around with the BSOD problem, with Microsoft blaming hardware conflicts, drivers, or hidden rootkits. Throughly cleaning the system with practically every antispyware and antivirus on the market didn’t help. Doing a system restore to another time didn’t help. Doing an OS installation repair didn’t help either. And the last thing I wanted to do was reformat my hd and do a fresh install of the OS. The only thing that finally got rid of the problem was to do a factory restore (not a clean install of the OS) which brought my computer back to the state on the day I received it. It’s the best option because reformatting your hard drive and reinstalling the OS is tedious and time consuming. You’ll also have to reinstall all your drivers and any programs that came with your computer. Even if you did all that by reformatting and doing a fresh install of the OS there’s no guarentee that your computer won’t be up and running properly. The only way you can accomplish this is to do a factory restore to its original state on the day you purchased it, which takes all of a few minutes to do.

    First thing you have to do is see if your computer has a factory restore partition on your hd. Start>right click My Computer>Manage>Disk Manage. In my case there was a partition called Dell Restore, but on your computer it might not be labeled. A clue that there is a restore partition is if there are two or more partitions on the drive. Once you know, leave My Computer and turn off your computer.

    Depending on your computers manufacturer, you have to press specific keys at specific times. For instance, I have a Dell Mini 1012. Right after my computer boots and as soon as the blue screen shows with the yellow bar on top, I have to press Control + F11 at the same time (your key combination might be different so check with your manufacture or google it for your manufacturer). There is only a 2 second window of opportunity to do this, so you might have to try it again to get your manufacturer’s restore install page to open up. When you do it usually ask a simple question – do you want to do this? Answer yes, and you’re on your way. In under 10 minutes my computer was in the same exact state as the first time I opened it up.

    Prior to doing the factory restore, I saved all my important info (documents, music, and executable programs) on an external hard drive. I usually save all executable programs I get off the internet on a file I keep in Documents called downloads, so when I moved Documents from the external hd to my computer it was easy to reinstall them. The first thing I did, though, was to treat my computer like I did the day I first got it and eliminate things I don’t need or won’t use. Then I reloaded my computer with my backups. In a little over an hour my computer was back to the pristine new state with all my apps and data and I’ve yet to have a BSOD which has been several weeks now. In the future, should I start having this problem again, which I attribute to Windows OS getting crapped up, I won’t hesitate to use this option again. I have been toying with the idea of purchasing a separate internal hd (they’re cheap enough now) and an enclosure and using Acronis to make a copy of my hd so if I have this problem again all I have to do is pop the keyboard out and pop the new hd in. Doing that would save me even more time and trouble. Hope this info saves someone else months of frustration trying to figure out the cause of BSODs. I don’t care what causes them. I just want them to stop.

  1513. Anthony on Thu, 9th Jun 2011 2:14 pm
  1514. @Mandy – Thanks for sharing your experiences.
    The factory reset, or restore, works best in all cases since it not only restores the Windows configuration, but also all drivers, extra software and specific settings.
    And you are right, when installing a basic version of any Windows edition, you will need to configure and install a lot of extra software, including the drivers.
    For computers that do not have a factory restore partition this will not work though. But it is again a good lesson to never remove the factory reset partition of a hard disk. And always immediately create recovery DVD’s from your system!

  1515. Alex on Thu, 9th Jun 2011 4:44 pm
  1516. @Mandy
    You also have to keep in mind that certain errors are hardware related and any sort of restore will not work. As for me, I tried doing that (Asus G72GX) but pressing F9 to restore to factory settings only restarted the pc and never worked. Have to have your mind open to all the possibilies; thank you for sharing that. Another useful piece of information !

  1517. Blue screen error, why & how to troubleshoot | on Mon, 13th Jun 2011 4:25 am
  1518. […] pcauthorities – repair blue screen and error codes […]

  1519. vaughn on Sat, 18th Jun 2011 7:46 am
  1520. everytime i open my a4 tech webcam the blue screen always appears and there’s a countdown timer 1 to 100 then it restart automatically please help me thanks in advance!!!!

  1521. Alex on Sat, 18th Jun 2011 2:54 pm
  1522. Have you checked to see if your webcam has any physical problems in the device manager?

    Is there an update you had installed that has been causing this to happen or have you not installed any updates for the webcam?

  1523. Anthony on Mon, 20th Jun 2011 10:21 am
  1524. @vaughn – I have not seen a lot of cases where the webcam causes a blue screen error. What is the software you are using with the webcam? Does it happen with all programs that you use the webcam in?
    And please do a virus scan as well, that countdown (actually up as I understand it) time is not something that should generally happen, unless something is timing out.

  1525. Deanna on Sat, 25th Jun 2011 10:53 pm
  1526. Stop 0×00000050 PAGE_FAULT_IN_NONPAGED_AREA : This is the error that keeps popping up when I try to boot my system. I thought that it might have been caused by an interrupted update on my Acer 6920 Laptop, and I’ve tried many solutions to fix it, but none seem to work. Can this be fixed or do i need to buy a whole new hard drive for my lappy?

  1527. Anthony on Tue, 28th Jun 2011 9:59 am
  1528. @Deanna – No need for a new hard drive just yet. First try running a memory check. Vista and Windows 7 have an integrated test (Memory Diagnostics Tool in the Start menu), for XP you can use memtest86.
    Also run a disk check (e.g. “chkdsk /r C:” for the C-drive).
    Does it boot in Safe Mode at all though?

  1529. Mig on Wed, 6th Jul 2011 11:11 pm
  1530. Today my computer got a BSOD and when it rebooted , it said it didnt found any boot,and to insert a boot…
    I tried reboot it and, at fourth time , it booted and now is perfectly fine.. Can someone tell me what happened? Im curious.. and i couldnt read the Stop code

  1531. Anthony on Thu, 7th Jul 2011 9:04 am
  1532. @Mig – That type of BSOD error means the computer had a problem accessing the boot device. I’d run a chkdsk to make sure the hard disk does not have any serious problem. But it could just have been some kind of memory corruption that got fixed by rebooting a few times.
    Powering down and removing the power cable (and battery in case of a laptop) for a few minutes can also help in those cases.
    If it happens again, I would run a few more checks, like a memory test and a thorough AV scan…

  1533. michael on Thu, 7th Jul 2011 2:51 pm
  1534. i was partitioning my hardrive on a asus pc when it frozed. i didnt know what to do, so i had reset it. since then i catch nothing but the “Blue Screen” i know it had something to do with the partitioning… can any 1 pleeeeeeeeeeeeeese help me!! is there any way i can pull out of this & repair it w/out wiping out the Hardrive???

  1535. Schnorb on Fri, 8th Jul 2011 11:56 am
  1536. Hi all, sorry if this has been asked before…
    i recently bought my son a PC and installed Windows Vista, all seemed well then after a couple of days he started getting bluescreen errors, my wife tried installing vista again but now when you try to turn the pc on it just restarts itself, if you try to use the windows disk it begins the install then goes bluescreen again with the stop error : 0x0000007E, would replacing the hard disk sort this out? any ideas would be greatly appreciated.

  1537. Jenny on Thu, 21st Jul 2011 7:11 pm
  1538. Hi, I have a problem with Blue Screen Error STOP: 0x0000007B (0xF78AA524, 0xC0000034, 0x00000000, 0x00000000). It makes my laptop keep on reboot & reboot non-stop, can’t login to windows. I can’t even select safe mode, safe mode in networking, safe mode in command prompt, last known good config, start windows normally. I’m stuck here. Although i tried to change my BIOS setting to first boot cd/dvd in order to repair it using my windows xp cd, when i restart my laptop, it never run cd/dvd & directly jump to the screen where to select the safe mode options again. My laptop model is Acer Aspire 4530. Can you recommend me what can I do now in order for me to get into my windows again? Really appreciate if you can help me to solve this headache problem of mine. Hope to hear from you soon. Thanks.

  1539. Nick on Fri, 22nd Jul 2011 3:12 am
  1540. This was a registry problem for me, ran ccleaner and bam! It fixed most of it.

  1541. Anthony on Fri, 22nd Jul 2011 5:18 am
  1542. @Jenny – Stop error 0x0000007B means INACCESSIBLE_BOOT_DEVICE, so the computer cannot access the hard disk to load Windows. From what you describe, it appears that even booting from the CD/DVD does not work. So it is very likely that there is a problem with the hardware, either the cabling to the hard disk and CD/DVD drive, or the controller.
    I would suggest you take it to a service center, as I do not think this can be fixed by a software or configuration change.

  1543. cameron on Mon, 8th Aug 2011 4:50 pm
  1544. every time me and my bro go on our accounts is a bluescreen right away. but in my moms you have to do this werid scan and as soon your about to finish the blue screen pops up idk what to do

  1545. Anthony on Wed, 10th Aug 2011 10:07 am
  1546. @cameron – First try and start in Safe Mode (F8 key during boot) and see if that still works. That uses the administor account, so if you can start in Safe Mode and it works, you can try creating a new user account, reboot and log in using the new account.
    If that works, there is a corruption in the user accounts. Best advice I know about that is to simply copy the user data to a new user, and then delete the user account. The only limitation is that you might not be able to use exactly the same user account name.

    If the new user results in the same problem, it is more likely a system or hard disk problem. If Safe Mode works, you can run “chkdsk /f C:” at the command prompt (change C: if you use a different boot drive).
    If Safe Mode does not work, you will need a Windows installation CD or recovery CD to boot from and then run the repair option.

  1547. saif on Mon, 22nd Aug 2011 9:38 am
  1548. i get any one of two blue screen of death errors and that also a anytime when i am using my laptop, the first one is the ‘process_has_locked_pages’error and the other one is ‘driver_left_locked_pages_in_process’. i dont know what to do about it please help me.

  1549. Anthony on Mon, 22nd Aug 2011 6:36 pm
  1550. @saif – The bsod errors you are getting are normally the result of a bad driver or driver conflict. A driver version update could cause it, updating a different driver, or hardware changes.
    Does the BSOD screen mention the driver name (.SYS)?
    If so, please post it, as it will tell us which driver you need to look at. If required, configure Windows not to automatically boot on system errors, so you can see the BSOD screen as long as you need.

  1551. Willem de Jong on Tue, 23rd Aug 2011 8:35 am
  1552. After installing an SSD drive and a new Windows 7 home premium OS everything was fine. Till a got the message 72 Windows updates are waiting for download and install. After that I experienced blue screens of death. The one after the other. So I removed all of the newly installed updates and the bleu screens of death were gone.

  1553. jmesguerra on Wed, 24th Aug 2011 12:31 pm
  1554. sir i can’t go to safe mode… the blue screen always shown whenever i reformat my PC. is my hard disk is the problem ??

  1555. Anthony on Wed, 24th Aug 2011 2:14 pm
  1556. @Willem de Jong – Windows Updates have causes blue screen errors in the past as well, either as a generic update or specifically in combination with certain hardware.
    But I would still recommend you install the updates one-by-one to find out which one is causing the BSOD, so you can skip that one and install the other updates as they might be important.

    @jmesguerra – If your system does not boot even after formatting it, it is most likely that you indeed have a hardware problem. Did you do a full format (not quick)?
    Also run a memory (RAM) test, for example with memtest86 (you can create a bootable CD for that).

  1557. saif on Thu, 1st Sep 2011 12:28 pm
  1558. thnx for the reply. i dont think there is a name for the driver. i didnt get the blue screen recently so i dont remember much about it. still i will check if there is any driver name or something in the blue screen if it comes.

  1559. Tim on Thu, 1st Sep 2011 11:38 pm
  1560. My HP Pavillion Elite has given me 2 years of solid service. In the middle of a project it started slowing down so I figured I was ready for a reboot. With no warning it won’t reboot. Tried booting to safe mode but won’t get past the blue screen with the cursor. Tried F8 and ALL of the options. One time I did get the dreaded DRIVER_IRQL_NOT_LESS_OR_EQUAL error.
    If I could just get to a System Restore I would be happy but can’t get that far. HELP!!!!

  1561. Ana on Fri, 2nd Sep 2011 1:37 pm
  1562. After dealing with BSODs since a few months after getting my computer (Dell Mini 1012) and after 2 years of coming up with no way to stop them, I had no option but to do a factory restore (not a system restore). After researching I found that over time Windows becomes corrupted and there’s really no solution but to do a factory restore. I saved all my data to an external hard drive and did the factory restore. It’s a different precedure for different brands, so you have to research how to do it on your computer. It worked like a charm but was a headache reinstalling all the programs that didn’t come with the laptop, though much easier than reformatting the hard drive and reinstalling Windows and updating all the drivers – that would take days. Within an hour I was back in business. That was good for about a year, then the BSODs started again.
    I found that for some reason print and fax were causing me to have BSODs. So I disabled them at – Start>Run> services.msc. Again, I was good for several months but on starting my computer the other day I received the BSOD even before my computer fully booted. I simply turned it off, then turned it back on and I haven’t seen that message again. Now I have to figure out what program in the start folder is causing it. Hopefully, I’ll find the solution soon but for some reason I think this is going to be a problem with the life of the computer running a Windows OS. Anyway, I hope some of my solutions helped.

  1563. Anthony on Sat, 3rd Sep 2011 8:28 pm
  1564. @Tim – If you can’t get it to boot from the hard disk, not even with F8, you can try the CD/DVD-ROM drive. Insert a bootable Windows setup disc and make sure that the CD/DVD-ROM drive is set up for boot in the BIOS.
    If you can start from that, you can try the Repair option.
    If not, it could very well be that your hard disk is the problem, and you need to reformat it. In that case, first try the hard disk in another computer or in a USB casing, so you can try accessing it from a workable Windows computer and copy your data.

    @Ana – Thanks for sharing your experiences. System restore can often help, and it does save time compared to a fresh install, since all relevant drivers and software is preinstalled. You’ll still go through the Windows update process though.
    In respect to the printer service, good to know it helped in your case. In itself it is very possible that device services like the printer service cause blue screen problems, since drivers also run as services.
    Thanks again.

  1565. jmesguerra on Thu, 8th Sep 2011 12:25 pm
  1566. thanks 4 ur reply sir..
    the blue screen always say’s
    dumping physical memory. something like that..
    how can i fix it…

  1567. Anthony on Fri, 9th Sep 2011 1:00 pm
  1568. @jmesguerra – If you get the BSOD always, even after formatting your system, the problem is most likely a hardware error. If you did a full NTFS format during the installation, then the hard disk should be good. So that leaves the RAM and the motherboard as possible causes.
    RAM you can test with memtest86.

  1569. Paul on Sat, 17th Sep 2011 11:37 pm
  1570. I have recently started getting the BSOD on a Vista insallation.

    The computer will start in safe mode, but not normally.

    The blue screen only stays on for a few seconds then clears so I do not get chance to read what the problem is.

    Is there anyway to make it stay on the screen so that I can read it or someway to read the minidump, I have han no luck with the Microsoft program listed above.

  1571. Anthony on Sun, 18th Sep 2011 7:10 am
  1572. @Paul – Yes, you can configure Windows to not automatically restart when a BSOD happens.
    In the Control Panel, go to System, and select the advanced system settings. Then click the Settings button in the ‘Startup and recovery’ section.
    Now clear the checkbox that says ‘Automatically restart’ and click OK.

  1573. shah on Tue, 27th Sep 2011 1:19 pm
  1574. HP machine give problem with the blue screen error.technician format the bc and after for awhile give error.i visit the site and change the memory but when i test the memory hare in my other computer work fine ,now still i have dough where is the problem.please advice me thanks

  1575. shah on Tue, 27th Sep 2011 1:22 pm
  1576. today user call and after changing ram computer work fine for a week not restart, i think may be when he is using outlook it happen may be some file or spy virus there ,

  1577. saif on Wed, 28th Sep 2011 5:57 am
  1578. I have been getting blue screen errors again from the past one week but there is no name of the driver. also it comes up at any time.
    please tell me how i can know which driver is causing the problem and how i can solve the blue screen problem.

  1579. Anthony on Wed, 28th Sep 2011 12:56 pm
  1580. @saif – One other option to find the cause of a blue screen error is to use the debugging tools for windows to open and analyze the memory dump file (or minidump).
    Needs a little skill and time though.

  1581. EricRay on Sun, 2nd Oct 2011 10:58 am
  1582. my laptop got a blue screen while watching a movie, it seems my movie player was the cause. i did a reboot but nothing would get out on the screen, there’s only black screen. It would just turn itself off again in a few seconds. how can i solve this problem? it’s been five days now. thanks!

  1583. Ryan branes. on Mon, 10th Oct 2011 5:51 am
  1584. When I format my pc it cannot load to partition mode or format mode there is a blue screen appear.. what can i do for this//.?thanks pls help me

  1585. Anthony on Mon, 10th Oct 2011 5:30 pm
  1586. @Ryan branes – Do you know the error message or error code that shows on the blue screen?
    BSOD errors after reformatting the system generally indicate a problem with the memory (RAM) or with the boot disk. One option you can immediately try is to go into the BIOS (F2 or Del key during boot in most cases), and the use the option to load the default BIOS settings. That would reset all timing for memory to the factory settings, as well as enable/disable status for all onboard devices.

  1587. Anthony on Mon, 10th Oct 2011 5:32 pm
  1588. @EricRay – Try booting in Safe Mode (F8 key during boot). That mode uses the standard VGA mode and driver, so there should not be any video issues that cause problems.
    If that works, either uninstall or reinstall the movie player you were using.
    Also type “dxdiag” at the Start menu to see if there are any errors reported in your DirectX configuration.

  1589. Khoers on Fri, 14th Oct 2011 1:45 am
  1590. My computer boots and get to the screen with the Windows XP logo and the loading bar underneath it once it gets past that I get a BSOD with STOP 0x000000BE. I can’t get into safe mode either. Any ideas on how to repair this?

  1591. sumaiya on Tue, 18th Oct 2011 9:54 am
  1592. I am having blue screen problem in my dell latitude d6100.but in sage mood it works good.
    it started like this:
    I was having green horizontal line all over my screen. i uninstall and reinstall nvidia driver.It didnt help. then i repair windows using the xp cd.
    the graphics problem gone but the blue screen problem started.

  1593. Christian on Wed, 19th Oct 2011 11:15 am
  1594. Hello.. I also had a blue screen problem in my aspire one 722 netbook. It occurs when Powersuite (DriverScanner) app installed 8 updates on different drivers. Upon I plug a usb device(either a flash drive or a modem) nothing is displayed on My computer device except my Hard Disk. I assumed that app triggers the problems. Is there anything you can suggest to help me.. Any help would be greatly appreciated.

  1595. Anthony on Wed, 19th Oct 2011 3:32 pm
  1596. @Khoers – Stop error 0x000000BE is a blue screen error code that I have not seen much. But if you cannot get into safe mode, the best option is to try and use a recovery disc to try and repair Windows. If you have not made a recovery disc, you can also try a Windows setup CD and boot from that. Don’t use the setup, but use the Repair option.

    @sumaiya – What is the blue screen error code you are getting on the BSOD?
    Did you try installing the original video driver for the Dell latitudee d6100 from the dell site?

  1597. keith marvin on Sat, 29th Oct 2011 1:51 am
  1598. hi.. my brother had this..error.. whats worse is he said..


    playing games then black screen appeared then blue screen appeared then black again then he turned it of.. by pushing the on/of button,,

    causes the comp not to turn on at all.. can you pls tell me what to do.. i have done what i can.. to fix this..

  1599. keith marvin on Sat, 29th Oct 2011 2:01 am
  1600. Only the monitor.. doesn’t show images.or doesn’t on..grr… please help me

  1601. be pham on Sun, 30th Oct 2011 8:05 am
  1602. my computer suddenly out of range,unmountable boot volume,stop error screen,and i cant get to the logon window

  1603. be pham on Sun, 30th Oct 2011 8:11 am
  1604. my computer wont startup logon window,keeps comming back to the stop screen,please help i’m using a different computer to look for help with my computer.

  1605. Anthony on Tue, 1st Nov 2011 1:32 pm
  1606. @keith marvin – Are you getting a stop error code on the BSOD, and what is it?
    Blue screen errors in combination with black screens can mean a video problem, or even a power problem. But there is no certain way of telling what is the cause without the error details.

    @be pham – Such random errors often mean that there is a memory (RAM) error, or that the motherboard has a problem.
    If it won’t start, you will need a recovery CD or Windows setup CD (or USB if your computer supports it).
    Then you can try the Repair option.
    But also in your case, what is the exact error that is shown on the blue screen?

  1607. trexe on Sun, 6th Nov 2011 11:59 am
  1608. My Laptop Futsiju-Siemens have XP home and it fall from a 1 meter down and now it doesn’t start only in 30 to 50 tries and if i go to touch it when i find one lucky physical start i touch the keypad and the monitor stuck and when i turn it off and restart it it shows me blue with owknown letters please i need help thank you.

  1609. Anthony on Wed, 9th Nov 2011 3:24 pm
  1610. @trexe – The main component that is sentive to shocks from such a fall is the hard disk. Try changing the hard disk, because I suspect that is the error.
    If you let me know the stop code on the blue screen error, I can see if more detailed feedback is possible.

  1611. Tom Smith on Sun, 13th Nov 2011 1:00 pm
  1612. I also got a blue screen of death on my desktop, however, I have a friend that is great at computers, and his hypothesis is that i overloaded my computer by playing one cpu intensive game on one account, and one on another. Thanks to him,i no longer have these errors.

  1613. trexe on Mon, 21st Nov 2011 3:31 pm
  1614. Thank you Anthony thank you all I believe if it is the motherboard but i will be open it for first time and fix it but im nervous if is embedded with other and tune it if i can otherwise in future i will buy other because here in greece with this crisis you can buy from local bakery even a bread thanks again to all i await your answers greeting men.

  1615. Anthony on Tue, 22nd Nov 2011 9:06 pm
  1616. @trexe – Sorry, can’t make much of your comment, but if you think the motherboard is the cause of the BSOD errors, there is not much you can do but replace it. Fixing a motherboard is a very special discipline. You can try checking the cables and reinsert the RAM, that is about all I would recommend.

  1617. Indilisse on Wed, 23rd Nov 2011 8:27 am
  1618. For the better part of the last .. 18 months.. I had problems with my Toshiba Notebook when I had it plugged into a monitor, it BSOD and would reboot itself every few days (if I left it turned on). I updated the graphics drivers and everything worked for a while

    Last night I was about to start an assignment when it BSOD on me and rebooted.

    In event viewer, the 3 events that I was given around the error were one BUGCHECK, one KERNALPOWER and one VDS BASIC PROVIDER. the VDS I have never seen before. I have tried to run memory checks but it freezes.

    The data I have from the errors is:
    Unexpected failure. Error code: 490@01010004

    BugcheckCode 127
    BugcheckParameter1 0x8
    BugcheckParameter2 0x80050031
    BugcheckParameter3 0x406f8
    BugcheckParameter4 0xfffff8000369de88
    SleepInProgress false
    PowerButtonTimestamp 0

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000406f8, 0xfffff8000369de88). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 112211-25974-01.
    param1 0x0000007f (0x0000000000000008, 0x0000000080050031, 0x00000000000406f8, 0xfffff8000369de88)
    param2 C:\windows\MEMORY.DMP
    param3 112211-25974-01

    can someone help me please? I’m about to send it in for repairs because I can only assume that it is the RAM (as BSOD tells me to run memory check)

  1619. Anthony on Wed, 23rd Nov 2011 9:17 pm
  1620. @Indilisse – Blue screen errors with stop error code 0x0000007f are mostly related to hardware errors or kernel mode drivers. With the first parameter as a value of 0x00000008, there is also a possibility it is related to a symantec antivirus product. If you are not using that than you are back to the hardware problem or kernel mode driver error.
    If you can ZIP the memory dump and email it to me, I can try an open it with windbg, to see if any driver is indicated as the possible cause.

  1621. hyper on Fri, 25th Nov 2011 8:21 am
  1622. after reboot the computer the blue screen death will appear….what should i do??please help me!

  1623. Tusha on Sat, 26th Nov 2011 8:27 pm
  1624. My pc encountered this problem but it was recovered by deleting the partition of my hard disk after that i face many types of error problem(ex: cannot copy data error(cyclic redundancy check) ) and sometimes this blue screen returned.Is there any solution to get rid of this problem? Is my hard disk damaged? Plz answer!

  1625. Anthony on Sun, 27th Nov 2011 2:03 pm
  1626. @hyper – Check the stop error code that shows on the blue screen and determine the error type, so you can apply the appropriate fix. Or report back with it so I can give more detailed advise. Also try if the safe mode boot works, so you can try and fix the error there.

    @Tusha – Those symptoms do point at hard disk errors. Best to do a full format of the disk/partition, so the bad sectors are marked. But even after that I would recommend you run a full disk scan to see if the disk is still good.
    Too many bad spots will also not really help with performance…

  1627. Jennifer on Tue, 29th Nov 2011 2:51 pm
  1628. Hello, I have a hp pavilion laptop, it over heated alot, now it makes a grinding/clicking sound and has a dark blue screen. Nothing appears on the screen and won’t let me do anything :( PLEASE help!!!

  1629. Anthony on Wed, 30th Nov 2011 2:46 am
  1630. @Jennifer – Overheating laptops can cause serious damage to electronics, so you should be careful to ensure that you either cool it and do not overclock it.
    Extra cooling can be as simple as helping the airflow by lifting the backside a little (put it at the edge oof a book or something).
    The grinding/clicking sound would come from either the CD/DVD drive or the hard drive. If the laptop does not start anymore, it is most likely the HDD.
    You can try going into the BIOS and loading the default BIOS settings. Also check there is the HDD is recognized properly.
    If all looks good and it still does not work, try:
    – booting in Safe Mode (press F8 during startup) or
    – booting from CD/DVD with a Windows installation CD

  1631. Indilisse on Sat, 10th Dec 2011 8:44 am
  1632. They ended up replacing one of the RAM sticks, so I hope that it fixes the problem. I’m going to update the graphics card so that I can eliminate that as a potential problem. Thanks for your help!!!

  1633. Armani on Sun, 11th Dec 2011 12:52 pm
  1634. I got a blue screen error and the computer went black screen. it cant detect any device connected to it . The monitor,mouse,keyboard,internet wire are all undetectable. What do i need to do ?

  1635. Indilisse on Fri, 23rd Dec 2011 1:34 pm
  1636. I got BSOD again ..

  1637. Anthony on Fri, 23rd Dec 2011 1:52 pm
  1638. @Indilisse – It is a Toshiba notebook, correct? So by updating the graphics card, you meant to update the drivers I assume?
    Have you tried improving the airflow around the laptop and see if that helps? It could be a ‘simple’ overheating problme. Just try running it with the back resting on the edge of a book or something and see if it still happens.

    @Armani – So what does happen when you boot it? Can you still get the boot menu using the F8 key? And start in Safe Mode?
    If nothing works, try completely removing all power. Unplug it, and remove the battery if it is a laptop. Wait a few minutes, and then plug the power back and try again.

  1639. Indilisse on Tue, 27th Dec 2011 9:45 am
  1640. Anthony,

    After it came back from repair I had it resting on one of the logitech notebook cooling fans. It’s stayed plugged into it since I got it back from repair.
    And yes, downloaded the newest graphics driver from the Toshiba website (ATI graphics card with an intel chip so had to go that way).
    I haven’t tried gaming with it since I got it back, I haven’t had time to really push the RAM and so on.

  1641. muniraj on Mon, 2nd Jan 2012 2:05 pm
  1642. The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fc (0x9d546d20, 0x57804963, 0x9d546c90, 0x00000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 010212-12526-01.

  1643. Anthony on Tue, 3rd Jan 2012 5:54 pm
  1644. @muniraj – What Windows version is that?
    Stop error 0x000000fc means “ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY”, which basically means that there is a service accessing invalid memory.
    The most common cause is a non-compatible driver, but I have not seen the error after Windows XP.

  1645. Jean on Tue, 10th Jan 2012 12:20 am
  1646. Problem Event Name: BlueScreen
    OS Version: 6.1.7601.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF8800B1E196C
    BCP2: 0000000000000000
    BCP3: FFFFF80002DD8590
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:

  1647. Anthony on Tue, 10th Jan 2012 5:56 am
  1648. @Jean – Stop error 0x00000050 is called PAGE_FAULT_IN_NONPAGED_AREA, and is often caused by driver issues. One such known occurrence for example is a problem with a USB Video device in Windows 7.
    But it is best to check more details. Did you see any .SYS filee being shown in the blue screen itself?
    It is also possible to retrieve more information from the MiniDump itself, but you need to run the file through the windows debugger. If you can zip and email the file I can check it for you.
    The .SYS file or the same information from the debug file will tell you which driver (if any) is causing the blue screen.

  1649. Jeffery on Sat, 14th Jan 2012 5:28 pm
  1650. I have a BSOD stop code 0x00000024
    I was uninstalled some programs last night and obviously uninstalled something that was very important.
    My computer will not boot up and therefore freezes on blue screen. Anyway to restore to a previous date without booting up???

  1651. Matt on Thu, 19th Jan 2012 5:21 am
  1652. I got this message..what should I do? thank you for any help..

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 00000007
    BCP2: 0000110B
    BCP3: 0A070405
    BCP4: BD229C30
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:

  1653. Anthony on Thu, 19th Jan 2012 4:13 pm
  1654. @Matt – Can you still boot into Safe Mode? Press F8 during computer start to access it.
    Stop error 0x000000C2, which is the error that is causing your blue screen, is called the “BAD_POOL_HANDLER”. It can have different causes, but one of them is a driver issue.
    Did you see any .SYS file name mentioned on the blue screen itself?
    If you can email me the minidump file, I’ll run it through the Windows debugger, which can show the probable cause as well.
    Further, when does the error happen? Randomly, or after a specific amount of time, a specific program?

  1655. Anthony on Thu, 19th Jan 2012 4:16 pm
  1656. @Jeffrey – If you can press F8 during boot, there will be an option in the Startup menu that shows the option to boot the last known good configuration. Try that, as it will use a previous configuration that could still boot.
    Unless some critical files are missing, that option should work.
    If not, try a recovery disc (CD), or Windows setup CD, and boot from that. Then use the (R)epair option to correct the existing Windows installation on the hard drive.

  1657. Hourus on Fri, 3rd Feb 2012 2:33 am
  1658. i have had 50 blue screens since the 23rd my codes include
    0x1e (comes up second most offten)
    0x3b (comes up most offten)
    i have 3 1 terrabyte hardrives with at least 400 gig free on each of them and i formatted each drive and reinstalled windows 7 again on the 22nd of jan
    any advice would be GRATLY appreciated as it resets at all times of the day playing games doing work browing internet wen ever

  1659. Anthony on Sat, 4th Feb 2012 4:15 pm
  1660. @Hourus – Random blue screens with so many different error codes often means memory errors (RAM). Have you tried running the Memory Diagnostic Tool in Windows 7?

  1661. HOURUS on Sat, 4th Feb 2012 11:50 pm
  1662. @Anthony – i just ran the diagnostic tool and it said that i had some hardware issues and wen i logged back on it said memory issues il try replacing the ram thank you for help

  1663. Matt on Thu, 1st Mar 2012 1:28 am
  1664. I Have a blue screen that pops up and it says IRQL Not Less or Equal, That didn’t pop up until this computer downloaded that kaspersky that came with the winzip download. Is that the Cause of the Blue Screen popping up. It never did that before that program was installed.

  1665. Anthony on Thu, 1st Mar 2012 4:02 pm
  1666. @Matt – In itself kaspersky should not cause the blue screen errors, but maybe you do not have a correct installer. Where did you get the zip file with the kaspersky software from? Did you run another virus scanner on the file before installing?
    The best suggestion I can give is to uninstall the kaspersky software again and see if that solved your bsod problem. Also consider restoring to a previous restore point, to make sure to settings for kaspersky remain in the Windows registry.
    If it does solve your issue, you should either try downloading a valid copy of the kaspersky software, or consider an alternate antivirus program. Avira is a good alternate, and they also have a free version.

  1667. Bobo on Sun, 11th Mar 2012 6:03 pm
  1668. I have this Blues screen:
    Stop 0×00000050

    In Manage system\Event viewer:

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 11.03.2012
    Time: 19:56
    User: N/A
    Computer: PC
    The DS1410D service failed to start due to the following error:
    The system cannot find the device specified.

    For more information, see Help and Support Center at

    How ti fix it?

  1669. Bobo on Sun, 11th Mar 2012 8:25 pm
  1670. I forgot. I’m on Windows XP pro SP3. This blue screen It’s the first time I saw what exactly written. This is the second reinstall of my Windows. Before this massage it’s appears often, when I play a game and watching movies in the net. Now appears again. I think my hardware is all right. I thought this fix it, when I install the last Windows updates, but not. In a blue screen write this:

    Stop: 0x00000050(0xe5a05000, 0x00000000, 0x8053b95, 0x00000001)

    And nothing else, important.

    I’m so sorry for my English! I hope to understand me.

  1671. Anthony on Mon, 12th Mar 2012 2:00 pm
  1672. @Bob0 – The first error indicates a problem with a service, and that can be a driver issue. The DS1410D service relates to the parallel port on a computer (used a lot for security dongles for example). So if you are not using the parallel port, try disabling the serivce in the Services control panel (right-click My Computer and select Manage).
    Another option is to directly remove the DS1410D entry in the registry in the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    Make sure to make a backup of the registry first though.
    If the error persists after that, if could still be a hardware issue, and most likely a RAM issue actually. You can use memtest86 to check the RAM.

  1673. Bobo on Mon, 12th Mar 2012 8:45 pm
  1674. Hi, Anthony. I made a stupid thing! When I installed the new video driver without removing the old one. That’s why, I uninstalled the new and than the old driver in the same time, and put the new driver again. I researched the problem in the net to learn this important reinstall information. May be this cause the problem, isn’t it? Thank you for the help!

  1675. Anthony on Tue, 13th Mar 2012 11:04 am
  1676. @Bobo – A lot of manufacturers do recommend to uninstall the previous version of their drivers before installing the new version (Realtek for example also does with their audio driver). But in reality it almost never harms to install the new driver directly, with the old driver still installed. I also never uninstall a previous version, unless I experience a problem with the installation of the new version.
    But of course it is possible that a file is in use and can’t be updated, so maybe this does solve your problem.

  1677. Anthony on Wed, 14th Mar 2012 2:56 pm
  1678. @Bobo – I checked the minidump files you sent me with the windows debugger, and the majority is related to the nvidia video driver (nv4_disp.dll). So try updating the driver, or try the original video driver if the latest does not work.
    And since you seem to have erratic blue screen errors, also check if you are not overclocking the RAM or video card, as that can also cause such errors.

  1679. Tattoo on Tue, 20th Mar 2012 2:39 pm
  1680. Hey, i got this blue screen problem. Everytime i try starting up my computer the blue screen shows up and the computer shut down, how do i fix this?


  1681. Anthony on Tue, 20th Mar 2012 5:01 pm
  1682. @Tattoo – First thing to try is to press the F8 key during startup and see if you can still boot in Safe Mode.
    If that does not work, you will need a Windows recovery CD or Setup CD, so you can do a repair after booting from that.
    If the Safe Mode option works, you can check the Device Manager for devices in error, and check the Event Viewer for indications of the cause of the blue screen.

  1683. dhaval on Sun, 25th Mar 2012 11:23 am
  1684. pls help my pc show error ….

    this problem show only where i installing game or playing game otherwise not.what can i do?????

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c000021a
    BCP1: 8C1A1608
    BCP2: 00000000
    BCP3: C0000001
    BCP4: 001004C4
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

    Read our privacy statement online:

    If the online privacy statement is not available, please read our privacy statement offline:

  1685. Mimi on Tue, 3rd Apr 2012 11:10 am
  1686. Hi, I have BlueScreen several times a day. I have followed your instruction to check STOP error code. It is 0x000000C2 Bad Pool Caller. Below is my problem detail

    Problem Event Name : BlueScreen
    OS Version : 6.1.7601.
    Locale ID : 3081

    Additional Inf about problem

    BcCode : C2
    Bcp1 :00000007
    Bcp2 :0000109B
    Bcp3 :08050005
    Bcp4 :84F7A418
    OS Version :6_1_7601
    Service Pack : 1_0
    Product :768_1

    I don’t know much abut IT. Pls help me
    Thank you

  1687. Anthony on Wed, 4th Apr 2012 1:37 pm
  1688. @dhaval – Stop error 0xc000021a is not a common eror for BSODs. You can check the MS KB article on it to see if that helps you. But for Windows 7, it seems the booting in Safe Mode and using a restore point can fix it.
    Could be an update or another system update that is causing it.

    @Mimi – Could be a problem with IPSec according to Microsoft, or a device driver problem. Does the error happen randomly or during specific actions (or use of specific software)?

  1689. wolf on Sat, 21st Apr 2012 11:40 am
  1690. Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041790
    BCP2: FFFFFA800219F600
    BCP3: 000000000000FFFF
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:

    Read our privacy statement online:

    If the online privacy statement is not available, please read our privacy statement offline:

  1691. wolf on Sat, 21st Apr 2012 11:41 am
  1692. can any one plz help

  1693. Ian Macdonad on Sat, 21st Apr 2012 12:22 pm
  1694. I have a windows media player and when i turned it on today i put it on the correct channel i got a BLUE SCREEN there is nowhere to go its totally blue and there is no start menu to do anything Any ideas how to fix PS it did happen once before abd i messed about switching the palyer off and on etc and it started to work properly but have not been lucky this time

  1695. Anthony on Mon, 23rd Apr 2012 11:36 am
  1696. @wolf – With stop error 0x0000001a, first try running a Memory Diagnostics test to check the computer memory (RAM). That is a common cause for such errors.
    Drivers are also a possible cause, but you’d have to send me the minidump to find out.

    @Ian Macdonad – What Windows based media player do you have exactly? Can you post some more details about brand, model and version?
    Maybe there is some kind of factory reset option.

  1697. kvpsraju on Fri, 20th Jul 2012 12:49 am
  1698. Can we stop the blue screen problem by formatting the c drive on the hard disk ?

  1699. Anthony on Fri, 20th Jul 2012 2:08 pm
  1700. @kvpsraju – That depends on what is causing the blue screen problem. If you have tried to resolve the BSOD with other options and that did not work, then it is certainly a next step to try.
    Typically if the boot files are corrupt, and can’t be repaired from a recovery disk, or if the registry has some serious problems, formatting and reinstalling can be a good option.

  1701. Ankush Jha on Mon, 27th Aug 2012 1:47 pm
  1702. How Blue Screen is come and How to resolve it?

    Means If I have server its showing Bluw screen Error If I am Stuck so how I can resolve this server issue and how to find the cause to this Blue Screen Error come and nxt give m some concepts to resolve this kinds of issues in server Thanks in Advance

  1703. KVPS RAJU on Mon, 27th Aug 2012 2:32 pm
  1704. This information is certainly useful. Problem well covered. My personal experience is formatting the c drive resolves the problem well. Thanks to Microsoft community service centre.

  1705. Anthony on Mon, 27th Aug 2012 3:23 pm
  1706. @Ankush Jha – Analyzing the cause of the blue screen error is best done using the kernel dump files (or minidump files). Just run them through the windows debugger (which you’ll need to install first).

    @KVPS RAJU – Formatting the C drive and reinstalling Windows will almost always help, but that is obviously not always desirable and should be a last resort.
    You’ll need to backup all data and restore it afterwards, as well as reinstall all applications again :(

  1707. Ankush Jha on Mon, 27th Aug 2012 3:58 pm
  1708. Thanks Friends to providing Such a Good solution.

    But I want know about what are the main factors in to occurs this Blue dumps errors in Windows Server Operating System Platform.. means basic reason how its occurs….Once again thanks in advance.

  1709. Bryan on Sat, 20th Oct 2012 7:53 am
  1710. I also have problems with HP pavillion dv6000,windows vista intel centrino ,[ core 2 duo I think ] . I followed previous advice from this thread to get codes . 2 computer shops have made attempts to repair ,in vain . all components removed & test ok out of laptop ,yet still blue screens .
    Details are , uncorrectable hardware error,
    All & any help appreciated ,
    no dedicated HP specialist in Perth.
    With thank`s in advance , Bryan.

  1711. Anthony on Sat, 20th Oct 2012 3:25 pm
  1712. @Bryan – Stop error 0x00000124 is not a too common error, but it is a hardware related error.
    If all hardware was checked in 2 different shops, that’s odd, since the cause will be either a physical error in the hardware, a cooling problem (stop any overclocking if you are using that), or a hardware driver issue.

    Since when did the problem start?

    One thing you can do already is to run a memory test (use to check the RAM.

    Updating the drivers can also help, since those are critical in making sure the hardware is operated properly by Vista.

  1713. Bryan on Tue, 23rd Oct 2012 10:24 am
  1714. Cheers, problem originally 12 months or more, (unable to use after first shop repair) first it would not switch between windows or load more than 2 or3, techs said virus, (was running avg free) paid for virus removal, warranty & (under tech advice) avg full paid version.
    Went to pick it up, tested instore, still same problem, another week & was told, mozilla not compatible, will be ok if I don’t use it . Use internet explorer,for web browsing,ect, test instore,
    Still no good. Left with them again, another week. They say we dont know,only thing we found is, temp is higher than “normal” ,yet should not be enough to cause this. Only a little higher. I asked abou warranty on work I paid for & was told the have done what is required! Ie removed (suposed) virus ,& there’s nothing more they can do. I took it elsewhere,& was told, ( a tech has locked the bios)
    Recently I cracked the code, took it to another shop,
    he found

  1715. Bryan on Tue, 23rd Oct 2012 10:33 am
  1716. Continued from previous, he found no reason for fault
    , yet could nor get working. Passed all usual testshe then removed all components, tested individually, all test ok, I was not charged for this. I guess there may be some truth in the overheating as my reseach has shown this to be common with this series of hp. Ihave lost valuable stored information, & photos ect, as it now starts as new before blue screening. Thanks again, ps, should I buy a dell?

  1717. Anthony on Wed, 24th Oct 2012 4:31 am
  1718. @Bryan – If the hardware was tested okay, I’d suggest to try and do a fresh install of Windows. If that does not help, then there is indeed a real problem with your hardware. If temperature is a problem, you can try putting a fan next to the laptop and see if it still has the problem. That can at least help you pinpoint the cause if it is overheating. But is it happens quickly after boot, then I don’t think that would be the issue (unless you’re overclocking the CPU).

    My experiences with HP desktops are actually very good, but on laptops I have not used any HP. Used a Dell before and that was decent, although I have heard their hinges can be sensitive. At the moment I am using an Acer, which is great actually.

    Btw, on the last data and photos, you can definitely try restoring that from the hard disk if the disk space has not been overwritten again.

  1719. Shibin on Wed, 7th Nov 2012 8:42 am
  1720. I got same problem(0x0000001E blue screen) in Toshiba satellite L840 and it didn’t allow me to get into the safe mode. I pressed F12 for boot options and selected “HDD recovery” and then selcted “yes” to confirm and that booted my PC successfully!!!

  1721. Brian on Mon, 12th Nov 2012 8:04 pm
  1722. Just got blue screen with “Stop: 0x0000007B” happened after loading Norton 360 and one and a half hours on tech suppport with Norton. Cannot open safe mode or any other mode. goes back to blue screen. need solution ASAP. Thanks in advance.

  1723. Anthony on Tue, 13th Nov 2012 5:28 pm
  1724. @Brian – If the Safe Mode does not work, your only options are to use a Windows recovery CD (if you made one), or a Windows setup CD and then use the Repair option.
    But if the BSOD is really caused by Norton 360, then I am not 100% sure this will be fixed that way. Hopefully you can bring it to a scenario where you can boot into Windows though, so you can uninstall Norton again.

    If nothing works, you might need to reinstall Windows :(

  1725. Luci Anscombe on Mon, 19th Nov 2012 7:46 pm
  1726. Please help! Everything was fine. I was running Windows Vista 64 bit. Then my Graphics Card went. I invested in a new Nvidia Geforce 200 card, installed it. All was fine for approx 24 hours then…Wham.. Everything went crazy. I got the screen of death. Have since then reinstalled Windows Vista twice…. Everytime it goes through the process of updating windows all 104 updates then goes belly up. Obviously, I have had no choice but to do a fresh install. Repairs do not work, nor have I had the option to do so. I am at a loss. Obviously it must be the graphics card but its supposed to be compatiple. I desperately cannot afford a new pc at the moment, Im a writer on a tight deadline. Please any advice in plain easy to explain (im not pc literate really lol) would be so appreciated. Thank you :-)

  1727. Anthony on Tue, 20th Nov 2012 10:33 am
  1728. @Luci Anscombe – From your description, it seems to me that one of the Windows Vista updates might be causing the BSOD problem.
    Keep in mind that these updates also include updates of device drivers, including video card drivers.

    The best way to pinpoint the cause (or avoid it), is to make sure that the system restore function is active (it would be after a fresh installation, unless you turn it off), and then install the Windows updates in batches. So not all at once.
    It might actually be best to simply start with installing only Vista service pack 1 and 2, as that includes a lot of updates.

    If the problem happens, you should be able to use the Safe Mode startup (press F8 during boot), to still start the computer. It will use a lower resolution, but you can then run the system restore function to roll back the previous update. After that, boot again normally and apply further updates (in even smaller batches to avoid the issue).

    You can also try looking at the list of updates when Vista signals they are available, and simply deselect the nvidia video driver updates. If the BSOD is caused by the video card as you suspect, avoiding those updates is more likely to prevent the BSOD.

    If you don’t have time for all this, then just select the SP1 and SP2 updates and install those. That will give you a working system. But the later updates are still required later on, since a lot of security loopholes are fixed in those updates.

  1729. Natasha on Thu, 28th Feb 2013 8:34 pm
  1730. I opened my laptop this morning and it was on the log on screen although I hadn’t left it on that. My laptop had been working fine the previous night. I logged on and went onto a website to watch a program but as soon as i clicked the link on the page to watch it my laptop shut down with a blue screen and then restarted itself. I thought it was a one off and proceeded to do the same once again but it did the same thing. If i went on normal websites like facebook it would be fine for a while and then it was say ”Internet Explorer has stopped working” and shuts the webpage down. I have a Windows 7 Sony Vaio and I unfortunately cannot find the disks that came with my laptop. Please, is there any way you can help me?

  1731. Anthony on Fri, 1st Mar 2013 11:07 am
  1732. @Natasha – If your laptop is on the log on screen in the morning after you left it on, it is possible that it restarted automatically after a crash (you can control this behavior in the advanced system settings).
    The cause can be a Windows update, or a hardware problem (like overheating, or a device driver problem resulting from power management).
    Since it is not clear what caused it, my best advise would be to use a system restore point to bring back the computer configuration from a previous date. I’d start with the most recent restore point from before yesterday.
    You can type SYSTEM RESTORE in the start menu to find and open the system restore option.

  1733. DIba on Sun, 10th Mar 2013 10:33 pm
  1734. Stop 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL
    I’ve always before Explorer and Firefox just the (I deleted him. He did not respond to the End Task and could not) have it now even if I turn on the laptop or restart. This happened after an update, I opened the program Stood Still nothing worked not even the keyboard and then came the first error message. I have not previously deleted the trash knows whether there was an important file in it (I can hardly imagine) then willed not the Firerfox.
    Have Windows 8

    My father wants all formatting and reinstalling is that necessary?

  1735. Anthony on Mon, 11th Mar 2013 5:36 pm
  1736. @DIba – If you cannot pinpoint the exact cause of the blue screen error, then reinstalling Windows 8 or restoring the factory configuration is certainly a good option.
    It does mean anything installed after that needs to be installed again, so I would suggest you try using a system restore point to bring back an earlier configuration first.
    And make sure to create a backup of your personal files in case you do a full reinstall or restore.

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