Uninstall Symantec Antivirus Client with Password

October 9, 2008 by
Filed under: Uninstall 

Uninstall Antivirus softwareIn certain cases you might be asked for a password when you try to uninstall Symantec Antivirus from your computer. Typically this will happen with an antivirus client that was installed as part of an enterprise version. The reason for this is that the client deployment was part of a managed client setup. Antivirus updates are released to the clients from a central server, so other than being installed at the user’s computer they are managed from the server.

As a result, you can not simply uninstall the antivirus client software from your PC, at least not without entering a password. Although the default password is “symantec”, chances are your system administrator changed the default to something else.

Apart from probably not getting updated antivirus definitions, you can also not install other antivirus software. Ideally you would ask the system administrator to remove the Symantec antivirus client software from your computer on the Symantec System Center, which is used on the server. But if this is not possible for whatever reason, you need an alternative.

How to Use the Registry to Deactivate the Symantec Uninstall Password

If uninstalling Symantec antivirus from the server is no longer possible, you need to deactivate the uninstall password. Follow the steps below to disable the password.

  1. From the Start menu, select Run.
  2. In the Run dialog box, type regedit and press Enter.
  3. In the Registry Editor, locate and open the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6\ CurrentVersion\Administrator Only\Security
  4. In this registry key, locate the entry called UseVPUninstallPassword.
  5. Right-click the entry and select Modify in the popup menu. Change the Value from 1 to 0.
  6. Close the Registry Editor.

Now you can try to uninstall the Symantec antivirus client from your computer. Simply by using the Control Panel’s Add or Remove Programs.

Good luck!

Comments

15 Comments on Uninstall Symantec Antivirus Client with Password

  1. karthik on Wed, 19th Nov 2008 9:10 am
  2. Dear sir,
    I tried above method to uninstall the symantec anti virus client security from my computer.but it’s not responding and still i could not uninstall……kindly reply to solve the problem.

  3. Anthony on Wed, 19th Nov 2008 3:53 pm
  4. @Karthik – What does “it is not responding” mean in your statement? Please clarify the steps you took. Did you actually find the registry key on your computer? And change the value from 1 to 0?

    Anthony

  5. im_bng on Fri, 12th Dec 2008 11:22 am
  6. i m trying to find the following path. But, there is not any folder named “Intel” in software. I am having the corporate version 10.___

  7. BlogAdmin on Sat, 13th Dec 2008 4:23 am
  8. @im_bng – If you are asked for password during Symantec AV uninstall, there really should be a registry key with the name described in the article, even for version 10.

  9. Ashley on Mon, 12th Jan 2009 12:16 am
  10. Symantec was install when I was enrolled in college, at Radford University. I’ve since graduated and need to remove this program but it keeps asking for a password.

  11. Anthony on Mon, 12th Jan 2009 3:19 am
  12. @Ashley – And the instructions did not work for you?

    In case you can not find the UseVPUninstallPassword entry, simply use the Find function in the Registry Editor menu to search for it. In some cases it is located on a different registry key.

    Anthony

  13. Francisco on Thu, 2nd Apr 2009 5:50 am
  14. this is a good tutorial how to remove sysmantec corporate eddition you are the best.
    thank you anthony

  15. Rahul on Sat, 4th Apr 2009 4:46 pm
  16. God Job Anthony…It worked for me and I m really thankfu

  17. nikhil on Mon, 6th Apr 2009 9:28 am
  18. …..Thank You….

  19. shivam on Tue, 14th Apr 2009 4:39 pm
  20. I have tried all the methods mentioned upon comments you have told one person to search function in registry i have typed function in searchbox and too many options appeared in the left box of registry window which one to choose

  21. mithila on Wed, 13th May 2009 4:47 am
  22. Thanku so much sir, i tried that you have told. it is working well.really thanks

  23. Nachiket on Tue, 26th May 2009 11:18 am
  24. Hi ; I could not locate the key HKEY_LOCAL_MACHINE\SOFTWARE\INTEL in my machien i have installed SEPMR4 and now want to uninstall it without entering pswd any idea?

  25. Anthony on Tue, 26th May 2009 9:42 pm
  26. @Nachiket – If you do not have the registry key, most likely it is not a corporate edition of symantec antivirus. You can try one of the manual uninstall options that is available on their site:
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

    Hope it works.

  27. nishant on Fri, 1st Jan 2010 5:43 am
  28. very well explained………
    good work……
    iit was very easy for me to follow the path the site showed…….
    keep it up!!!!!!!!

  29. Kashmir on Fri, 15th Jan 2010 6:46 pm
  30. Thanks so much! I’ve had it on my computer for at least 4 years and I’m glad to finally get rid of it :3

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